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HomeMy WebLinkAboutAGENDA REPORT 2018 0905 CCSA REG ITEM 10NCITY OF MOORPARK, CALIFORNIA City Council Meeting of 09.05.2018 ACTION Approved staff recommendation BY M. Benson N. Consider Award of Agreement to Complus Data Innovations, Inc. for Parking Citation Processing Services. Staff Recommendation: Approve the Agreement for Parking Citation Processing Services; and authorize the City Manager to sign the Agreement, in an amount not to exceed $90,000, subject to final language approval of the City Manager and City Attorney. Item: 10.N. MOORPARK CITY COUNCIL AGENDA REPORT TO: Honorable City Council FROM: Shaun Kroes, Program Manager DATE: 9/05/2018 Regular Meeting SUBJECT: Consider Award of Agreement to Complus Data Innovations, Inc. for Parking Citation Processing Services BACKGROUND The City of Moorpark (City) executed a contract with Complus Data Innovations, Inc. (Complus) for parking citation processing services on August 28, 2015. Prior to Complus, the City had contracted with the City of Thousand Oaks (Thousand Oaks) since 1989. In 2014, Thousand Oaks released a Request for Proposal (RFP) for parking citation processing services and eventually selected Complus. City staff participated in Thousand Oaks’ RFP process when presentations were made by selected service candidates (two firms, out of an original ten proposals). Thousand Oaks selected Complus and the City in turn entered into a separate Agreement with Complus. DISCUSSION The City’s current Agreement with Complus expires September 30, 2018. Overall, City staff has been satisfied with work provided by Complus. Staff requested that Complus provide an updated proposal for another three-year term. Complus has submitted a proposal that keeps costs at 8.8% of gross revenue (the same as the current Agreement). In addition, Complus is proposing to replace the existing ten Casio electronic handheld ticket dispensers with new TwoTechnologies N5 Scan handheld devices. The new handheld devices include ticket printers (similar to the existing Casio devices) and are tablet-based. An additional benefit of the new TwoTechnologies devices is that unlike the Casio devices, a separate “docking station” will not be required to transmit data to/from Complus servers. Instead, the devices can communicate via wireless networks available at City Hall, Moorpark Public Services Facility, and Moorpark Police Services Center. The TwoTechnologies devices also come equipped with the ability to be connected to cell technology if Moorpark wanted to provide “live” data upload when the devices are in Item: 10.N. 230 Honorable City Council 09/05/2018 Regular Meeting Page 2 the field. The City would either pay Complus for the data plans or, alternatively, obtain separate data plans from a provider (Verizon) for each handheld device. Staff is not proposing to implement the data plans at this time. Other services provided by Complus that will remain in place, include: • Parking citations can be paid through Complus, including mail, an online payment service or payment by phone. The online and payment by phone services will continue to include a separate $3.50 fee for payees. • Complus provides deposits of revenue collected from parking citations to a specific Moorpark account. • Payments can also continue to be made at City Hall. • Response templates are also available in Complus, enabling staff to print formatted letters when necessary, or to email correspondences when applicable. • Forwarding unpaid parking tickets to California Department of Motor Vehicles to be attached to the applicable vehicle’s registration. • An online parking ticket appeal program. Based on Complus’ proposal, staff is proposing a new Agreement (attached). If awarded, the Agreement would begin October 1, 2018 and conclude September 30, 2021. FISCAL IMPACT Complus’ proposed pricing remains at 8.8% of gross revenue. Complus also receives reimbursement (at cost) of postage for mailed “notices of delinquency” that are mailed to recipients of parking tickets that have not been paid. Staff is proposing to establish a total not-to-exceed amount of $90,000, the same as the first three years of service. During the first three years, Complus’ costs were approximately $72,000 (includes projected cost for the first 3 months of FY 2018/19). The FY 2018/19 Budget includes $25,000 in expense line 1000-214-00000-51000 for Complus’ services. STAFF RECOMMENDATION Approve the Agreement for Parking Citation Processing Services; and authorize the City Manager to sign the Agreement, in an amount not to exceed $90,000, subject to final language approval of the City Manager and City Attorney. Attachment: Agreement 231 ATTACHMENT 1 AGREEMENT BETWEEN THE CITY OF MOORPARK AND COMPLUS DATA INNOVATIONS, INC., FOR PARKING CITATION PROCESSING SERVICES THIS AGREEMENT, made and effective as of this _________ day of ________________________, 201_, between the City of Moorpark, a municipal corporation (“City”) and Complus Data Innovations, Inc., a corporation (“Consultant”). In consideration of the mutual covenants and conditions set forth herein, the parties agree as follows: WHEREAS, City has the need for parking citation processing services; and WHEREAS, Consultant specializes in providing such services and has the proper work experience, certifications, and background to carry out the duties involved; and WHEREAS, Consultant has submitted to City a Proposal dated July 3, 2018, which is attached hereto as Exhibit B. NOW, THEREFORE, in consideration of the mutual covenants, benefits, and premises herein stated, the parties hereto agree as follows: 1. TERM The term of this Agreement shall be from October 1, 2018, to September 30, 2021, unless this Agreement is terminated or suspended pursuant to this Agreement. 2. SCOPE OF SERVICES City does hereby retain Consultant, as an independent contractor, in a contractual capacity to provide parking citation processing services, as set forth in Exhibit B. In the event there is a conflict between the provisions of Exhibit B and this Agreement, the language contained in this Agreement shall take precedence. Consultant shall perform the tasks described and set forth in Exhibit B. Consultant shall complete the tasks according to the schedule of performance, which is also set forth in Exhibit B. Compensation for the services to be performed by Consultant shall be in accordance with Exhibit B. Compensation shall not exceed the rates or total contract value of ninety thousand dollars ($90,000.00) at rates stated in Exhibit B, without a written amendment to the Agreement executed by both parties. Payment by City to Consultant shall be in accordance with the provisions of this Agreement. 232 3. PERFORMANCE Consultant shall at all times faithfully, competently and to the best of their ability, experience, standard of care, and talent, perform all tasks described herein. Consultant shall employ, at a minimum, generally accepted standards and practices utilized by persons engaged in providing similar services as are required of Consultant hereunder in meeting its obligations under this Agreement. 4. MANAGEMENT The individual directly responsible for Consultant’s overall performance of the Agreement provisions herein above set forth and to serve as principal liaison between City and Consultant shall be Eleonore Adkins, and no other individual may be substituted without the prior written approval of the City Manager. The City’s contact person in charge of administration of this Agreement, and to serve as principal liaison between Consultant and City, shall be the City Manager or the City Manager’s designee. 5. PAYMENT Taxpayer ID or Social Security numbers must be provided, on an IRS W-9 form, before payments may be made to vendors. The City agrees to pay Consultant monthly, in accordance with the payment rates and terms and the schedule of payment as set forth in Exhibit B, based upon actual revenue collected and applicable reimbursables. This amount shall not exceed ninety thousand dollars ($90,000.00) for the total term of the Agreement unless additional payment is approved as provided in this Agreement. Consultant shall not be compensated for additional services rendered in connection with its performance of this Agreement, unless such additional services and compensation are authorized, in advance, in a written amendment to the agreement executed by both parties. The City Manager, if authorized by City Council, may approve additional work not to exceed ten percent (10%) of the amount of the Agreement. Consultant shall submit invoices monthly for actual services performed. Invoices shall be submitted on or about the first business day of each month, or as soon thereafter as practical, for services provided in the previous month. Payment shall be made within thirty (30) days of receipt of each invoice as to all non-disputed fees. Any expense or reimbursable cost appearing on any invoice shall be accompanied by a receipt or other documentation subject to approval of the City Manager. If the City disputes any of Consultant’s fees or expenses it shall give written notice to Consultant within thirty (30) days of receipt of any disputed fees set forth on the invoice. Complus Data Innovations, Inc. Page 2 of 14 233 6. TERMINATION OR SUSPENSION WITHOUT CAUSE The City may at any time, for any reason, with or without cause, suspend or terminate this Agreement, or any portion hereof, by serving upon the Consultant at least one hundred eighty (180) days prior written notice. Upon receipt of said notice, the Consultant shall immediately cease all work under this Agreement, unless the notice provides otherwise. If the City suspends or terminates a portion of this Agreement such suspension or termination shall not make void or invalidate the remainder of this Agreement. The Consultant may terminate this Agreement only by providing City with written notice no less than one hundred eight (180) days in advance of such termination. In the event this Agreement is terminated or suspended pursuant to this Section, the City shall pay to Consultant the actual value of the work performed up to the time of termination or suspension, provided that the work performed is of value to the City. Upon termination or suspension of the Agreement pursuant to this Section, the Consultant will submit an invoice to the City pursuant to this Agreement. 7. DEFAULT OF CONSULTANT The Consultant’s failure to comply with the provisions of this Agreement shall constitute a default. In the event that Consultant is in default for cause under the terms of this Agreement, City shall have no obligation or duty to continue compensating Consultant for any work performed after the date of default and can terminate or suspend this Agreement immediately by written notice to the Consultant. If such failure by the Consultant to make progress in the performance of work hereunder arises out of causes beyond the Consultant’s control, and without fault or negligence of the Consultant, it shall not be considered a default. If the City Manager or the City Manager’s designee determines that the Consultant is in default in the performance of any of the terms or conditions of this Agreement, designee shall cause to be served upon the Consultant a written notice of the default. The Consultant shall have thirty (30) days after service upon it of said notice in which to cure the default by rendering a satisfactory performance. In the event that the Consultant fails to cure its default within such period of time, the City shall have the right, notwithstanding any other provision of this Agreement, to terminate this Agreement without further notice and without prejudice to any other remedy to which it may be entitled at law, in equity or under this Agreement. 8. LIQUIDATED DAMAGES If the Consultant fails to complete the work, or any portion thereof, within the time period required by this Agreement, or as duly extended in writing by the City Manager, Consultant shall forfeit and pay to the City, as liquidated damages, the sum of one hundred dollars ($100.00) per day for each calendar day the work, or portion thereof, remains uncompleted after the above specified completion date. Liquidated damages shall be deducted from any payments due or to become due to the Consultant under the Complus Data Innovations, Inc. Page 3 of 14 234 terms of this Agreement. Progress payments made by the City after the above specified completion date shall not constitute a waiver of liquidated damages by the City. 9. OWNERSHIP OF DOCUMENTS Consultant shall maintain complete and accurate records with respect to sales, costs, expenses, receipts, and other such information required by City that relate to the performance of services under this Agreement. Consultant shall maintain adequate records of services provided in sufficient detail to permit an evaluation of services. All such records shall be maintained in accordance with generally accepted accounting principles and shall be clearly identified and readily accessible. Consultant shall provide free access to the representatives of City or the City’s designees at reasonable times to such books and records; shall give the City the right to examine and audit said books and records; shall permit City to make transcripts therefrom as necessary; and shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement. Notification of audit shall be provided at least thirty (30) days before any such audit is conducted. Such records, together with supporting documents, shall be maintained for a period of five (5) years after receipt of final payment. Upon completion of, or in the event of termination or suspension without cause of this Agreement, all original documents, designs, drawings, maps, models, computer files, surveys, notes, and other documents prepared in the course of providing the services to be performed pursuant to this Agreement shall become the sole property of the City and may be used, reused, or otherwise disposed of by the City without the permission of the Consultant. With respect to computer files, Consultant shall make available to the City, at the Consultant’s office and upon reasonable written request by the City, the necessary computer software and hardware for purposes of accessing, compiling, transferring, and printing computer files. 10. INDEMNIFICATION AND HOLD HARMLESS Consultant shall indemnify, defend and hold harmless City, and any and all of its officers, employees, and agents (“City Indemnitees”) from and against any and all causes of action, claims, liabilities, obligations, judgments, or damages, including reasonable legal counsels’ fees and costs of litigation (“claims”), arising out of the Consultant’s performance of its obligations under this Agreement or out of the operations conducted by Consultant, including the City’s active or passive negligence, except for such loss or damage arising from the sole negligence or willful misconduct of the City. In the event the City Indemnitees are made a party to any action, lawsuit, or other adversarial proceeding arising from Consultant’s performance of this Agreement, the Consultant shall provide a defense to the City Indemnitees or at the City’s option reimburse the City Indemnitees their costs of defense, including reasonable legal counsels’ fees incurred in defense of such claims. Consultant agrees to obtain executed indemnity agreements with provisions identical to those set forth in this Section from each and every subcontractor, or any other person or entity involved by, for, with, or on behalf of Consultant in the performance of this Agreement. In the event Consultant fails to obtain such indemnity Complus Data Innovations, Inc. Page 4 of 14 235 obligations from others as required here, Consultant agrees to be fully responsible according to the terms of this Section. Failure of City to monitor compliance with these requirements imposes no additional obligations on City and will in no way act as a waiver of any rights hereunder. This obligation to indemnify and defend City as set forth here is binding on the successors, assigns, or heirs of Consultant and shall survive the termination of this Agreement or this Section. City does not and shall not waive any rights that it may have against Consultant by reason of this Section, because of the acceptance by City, or the deposit with City, of any insurance policy or certificate required pursuant to this Agreement. The hold harmless and indemnification provisions shall apply regardless of whether or not said insurance policies are determined to be applicable to any losses, liabilities, damages, costs, and expenses described in this Section. 11. INSURANCE Consultant shall maintain prior to the beginning of and for the duration of this Agreement insurance coverage as specified in Exhibit A attached hereto and incorporated herein by this reference as though set forth in full. 12. INDEPENDENT CONSULTANT Consultant is and shall at all times remain as to the City a wholly independent Contractor. The personnel performing the services under this Agreement on behalf of Consultant shall at all times be under Consultant’s exclusive direction and control. Neither City nor any of its officers, employees, or agents shall have control over the conduct of Consultant or any of Consultant’s officers, employees, or agents, except as set forth in this Agreement. Consultant shall not at any time or in any manner represent that it or any of its officers, employees, or agents are in any manner officers, employees, or agents of the City. Consultant shall not incur or have the power to incur any debt, obligation, or liability against City, or bind City in any manner. No employee benefits shall be available to Consultant in connection with the performance of this Agreement. Except for the fees paid to Consultant as provided in the Agreement, City shall not pay salaries, wages, or other compensation to Consultant for performing services hereunder for City. City shall not be liable for compensation or indemnification to Consultant for injury or sickness arising out of performing services hereunder. 13. LEGAL RESPONSIBILITIES The Consultant shall keep itself informed of local, state and federal laws and regulations which in any manner affect those employed by it or in any way affect the performance of its service pursuant to this Agreement. The Consultant shall at all times observe and comply with all such laws and regulations, including but not limited to the Americans with Disabilities Act and Occupational Safety and Health Administration laws and regulations. The City, and its officers and employees, shall not be liable at law or in equity occasioned by failure of the Consultant to comply with this Section. Complus Data Innovations, Inc. Page 5 of 14 236 14. ANTI DISCRIMINATION Neither the Consultant, nor any subconsultant under the Consultant, shall discriminate in employment of persons upon the work because of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, or military and veteran status of such person; or any other basis protected by applicable federal, state, or local law, except as provided in Section 12940 of the Government Code. The Consultant shall have responsibility for compliance with this Section, if applicable [Labor Code Sec. 1735]. 15. UNDUE INFLUENCE Consultant declares and warrants that no undue influence or pressure is used against or in concert with any officer or employee of the City in connection with the award, terms or implementation of this Agreement, including any method of coercion, confidential financial arrangement, or financial inducement. No officer or employee of the City will receive compensation, directly or indirectly from Consultant, or any officer, employee or agent of Consultant, in connection with the award of this Agreement or any work to be conducted as a result of this Agreement. Violation of this Section shall be a material breach of this Agreement entitling the City to any and all remedies at law or in equity. 16. NO BENEFIT TO ARISE TO LOCAL EMPLOYEES No member, officer, or employee of the City, or their designees or agents, and no public official who exercises authority over or responsibilities with respect to the Services during his/her tenure or for one (1) year thereafter, shall have any interest, direct or indirect, in any agreement or sub-agreement, or the proceeds thereof, for work to be performed in connection with the Services performed under this Agreement. 17. CONFLICT OF INTEREST Consultant covenants that neither they nor any officer or principal of their firm have any interests, nor shall they acquire any interest, directly or indirectly, which will conflict in any manner or degree with the performance of their services hereunder. Consultant further covenants that in the performance of this Agreement, they shall employ no person having such interest as an officer, employee, agent, or subconsultant. Consultant further covenants that Consultant has not contracted with nor is performing any services directly or indirectly, with the developer(s) and/or property owner(s) and/or firm(s) and/or partnership(s) and/or public agency(ies) owning property and/or processing an entitlement application for property in the City or its Area of Interest, now or within the past one (1) year, and further covenants and agrees that Consultant and/or its subconsultants shall provide no service or enter into any contract with any developer(s) and/or property owner(s) and/or firm(s) and/or partnership(s) and/or public agency(ies) owning property and/or processing an entitlement application for property in Complus Data Innovations, Inc. Page 6 of 14 237 the City or its Area of Interest, while under contract with the City and for a one (1) year time period following termination of this Agreement. 18. NOTICE Any notice to be given pursuant to this Agreement shall be in writing, and all such notices and any other document to be delivered shall be delivered by personal service or by deposit in the United States mail, certified or registered, return receipt requested, with postage prepaid, and addressed to the party for whom intended as follows: To: City Manager City of Moorpark 799 Moorpark Ave. Moorpark, CA 93021 To: Eleonore Adkins, Vice President – Client Success Complus Data Innovations, Inc. 120 White Plains Road Suite 610B Tarrytown, NY 10591 Either party may, from time to time, by written notice to the other, designate a different address or contact person, which shall be substituted for the one above specified. Notices, payments and other documents shall be deemed delivered upon receipt by personal service or as of the third (3rd) day after deposit in the United States mail. 19. CHANGE IN NAME Should a change be contemplated in the name or nature of the Consultant’s legal entity, the Consultant shall first notify the City in order that proper steps may be taken to have the change reflected in the Agreement documents. 20. ASSIGNMENT Consultant shall not assign this Agreement or any of the rights, duties or obligations hereunder. It is understood and acknowledged by the parties that Consultant is uniquely qualified to perform the services provided for in this Agreement. 21. LICENSES At all times during the term of this Agreement, Consultant shall have in full force and effect, all licenses required of it by law for the performance of the services in this Agreement. Complus Data Innovations, Inc. Page 7 of 14 238 22. VENUE AND GOVERNING LAW This Agreement is made, entered into, and executed in Ventura County, California, and any action filed in any court or for arbitration for the interpretation, enforcement or other action of the terms, conditions, or covenants referred to herein shall be filed in the applicable court in Ventura County, California. The City and Consultant understand and agree that the laws of the State of California shall govern the rights, obligations, duties, and liabilities of the parties to this Agreement and also govern the interpretation of this Agreement. 23. COST RECOVERY In the event any action, suit or proceeding is brought for the enforcement of, or the declaration of any right or obligation pursuant to this Agreement or as a result of any alleged breach of any provision of this Agreement, the prevailing party shall be entitled to recover its costs and expenses from the losing party, and any judgment or decree rendered in such a proceeding shall include an award thereof. 24. ARBITRATION Cases involving a dispute between City and Consultant may be decided by an arbitrator if both sides agree in writing, with costs proportional to the judgment of the arbitrator. 25. ENTIRE AGREEMENT This Agreement and the Exhibits attached hereto contain the entire understanding between the parties relating to the obligations of the parties described in this Agreement. All prior or contemporaneous agreements, understandings, representations, and statements, oral or written, are merged into this Agreement and shall be of no further force or effect. Each party is entering into this Agreement based solely upon the representations set forth herein and upon each party’s own independent investigation of any and all facts such party deems material. 26. CAPTIONS OR HEADINGS The captions and headings of the various Articles, Paragraphs, and Exhibits of this Agreement are for convenience and identification only and shall not be deemed to limit or define the content of the respective Articles, Paragraphs, and Exhibits hereof. 27. AMENDMENTS Any amendment, modification, or variation from the terms of this Agreement shall be in writing and shall be effective only upon approval by both parties to this Agreement. Complus Data Innovations, Inc. Page 8 of 14 239 28. PRECEDENCE In the event of conflict, the requirements of the City’s Request for Proposal, if any, and this Agreement shall take precedence over those contained in the Consultant’s Proposal. 29. INTERPRETATION OF AGREEMENT Should interpretation of this Agreement, or any portion thereof, be necessary, it is deemed that this Agreement was prepared by the parties jointly and equally, and shall not be interpreted against either party on the ground that the party prepared the Agreement or caused it to be prepared. 30. WAIVER No waiver of any provision of this Agreement shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any such waiver constitute a continuing or subsequent waiver of the same provision. No waiver shall be binding unless executed in writing by the party making the waiver. 31. AUTHORITY TO EXECUTE The person or persons executing this Agreement on behalf of the Consultant warrants and represents that he/she has the authority to execute this Agreement on behalf of the Consultant and has the authority to bind Consultant to the performance of obligations hereunder. IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed the day and year first above written. CITY OF MOORPARK COMPLUS DATA INNOVATIONS, INC. __________________________________ __________________________________ Troy Brown, City Manager Ariel Kunar, Chief Executive Officer Attest: __________________________________ Maureen Benson, City Clerk Complus Data Innovations, Inc. Page 9 of 14 240 Exhibit A INSURANCE REQUIREMENTS Prior to the beginning of and throughout the duration of Work, Consultant will maintain insurance in conformance with the requirements set forth below. Consultant will use existing coverage to comply with these requirements. If that existing coverage does not meet requirements set forth here, Consultant agrees to amend, supplement or endorse the existing coverage to do so. Consultant acknowledges that the insurance coverage and policy limits set forth in this section constitute the minimum amount of coverage required. Any insurance proceeds available to the City in excess of the limits and coverage required in this Agreement and which is applicable to a given loss, will be available to the City. Consultant shall provide the following types and amounts of insurance: Commercial General Liability Insurance using Insurance Services Office (ISO) “Commercial General Liability” policy form CG 00 01 or the exact equivalent. Defense costs must be paid in addition to limits. There shall be no cross liability exclusion for claims or suits by one insured against another. Limits are subject to review but in no event less than $1,000,000 per occurrence for all covered losses and no less than $2,000,000 general aggregate. Business Auto Coverage on ISO Business Auto Coverage form CA 00 01 including symbol 1 (Any Auto) or the exact equivalent. Limits are subject to review, but in no event to be less than $1,000,000 per accident. If Consultant owns no vehicles, this requirement may be satisfied by a non-owned auto endorsement to the general liability policy described above. If Consultant or Consultant’s employees will use personal autos in any way on this project, Consultant shall provide evidence of personal auto liability for each such person. Workers’ Compensation on a state-approved policy form providing statutory benefits as required by law with employer’s liability limits no less than $1,000,000 per accident or disease. Consultant shall procure and maintain Cyber Liability insurance with limits of $1,000,000 per occurrence/loss which shall include the following coverage: 1. Liability arising from the theft, dissemination and/or use of confidential or personally identifiable information; including credit monitoring and regulatory fines arising from such theft, dissemination or use of the confidential information. 2. Network security liability arising from the unauthorized use of, access to, or tampering with computer systems. 3. Liability arising from the failure of technology products (software) required under the contract for Consultant to properly perform the services intended. Complus Data Innovations, Inc. Page 10 of 14 241 4. Electronic Media Liability arising from personal injury, plagiarism or misappropriation of ideas, domain name infringement or improper deep-linking or framing, and infringement or violation of intellectual property rights. 5. Liability arising from the failure to render professional services. If coverage is maintained on a claims-made basis, Consultant shall maintain such coverage for an additional period of three (3) years following termination of the Agreement. Excess or Umbrella Liability Insurance (Over Primary) if used to meet limit requirements, shall provide coverage at least as broad as specified for the underlying coverages. Coverage shall be provided on a “pay on behalf” basis, with defense costs payable in addition to policy limits. Policy shall contain a provision obligating insurer at the time insured’s liability is determined, not requiring actual payment by the insured first. There shall be no cross liability exclusion precluding coverage for claims or suits by one insured against another. Coverage shall be applicable to the City for injury to employees of Consultant, subconsultants or others involved in the Work. The scope of coverage provided is subject to approval by the City following receipt of proof of insurance as required herein. Limits are subject to review. Insurance procured pursuant to these requirements shall be written by insurers that are admitted carriers in the State of California and with an A.M. Bests rating of A- or better and a minimum financial size of VII. General conditions pertaining to provision of insurance coverage by Consultant. Consultant and the City agree to the following with respect to insurance provided by Consultant: 1. Consultant agrees to have its insurer endorse the third party general liability coverage required herein to include as additional insureds the City, its officials, employees, and agents, using standard ISO endorsement CG 2010 with an edition prior to 1992. Consultant also agrees to require all contractors and subcontractors to do likewise. 2. No liability insurance coverage provided to comply with this Agreement shall prohibit Consultant, or Consultant’s employees, or agents, from waiving the right to subrogation prior to a loss. Consultant agrees to waive subrogation rights against the City regardless of the applicability of any insurance proceeds, and to require all contractors and subcontractors to do likewise. 3. All insurance coverage and limits provided by Consultant and available or applicable to this Agreement are intended to apply to the full extent of the policies. Nothing contained in this Agreement or any other agreement relating to the City or its operation limits the application of such insurance coverage. Complus Data Innovations, Inc. Page 11 of 14 242 4. None of the coverages required herein will be in compliance with these requirements if they include limiting endorsement of any kind that has not been first submitted to the City and approved in writing. 5. No liability policy shall contain any provision or definition that would serve to eliminate so-called “third party action over” claims, including any exclusion for bodily injury to an employee of the insured or of any contractor or subcontractor. 6. All coverage types and limits required are subject to approval, modification, and additional requirements by the City, as the need arises. Consultant shall not make any reductions in scope of coverage (e.g. elimination of contractual liability or reduction of discovery period) that may affect the City’s protection without the City’s prior written consent. 7. Proof of compliance with these insurance requirements, consisting of certificates of insurance evidencing all of the coverages required and an additional insured endorsement to Consultant’s general liability policy, shall be delivered to city at or prior to the execution of this Agreement. In the event such proof of any insurance is not delivered as required, or in the event such insurance is canceled or reduced at any time and no replacement coverage is provided, the City has the right, but not the duty, to obtain any insurance it deems necessary to protect its interests under this or any other Agreement and to pay the premium. Any premium so paid by the City shall be charged to and promptly paid by Consultant or deducted from sums due Consultant, at the City’s option. 8. Certificate(s) are to reflect that the insurer will provide 30 days notice to the City of any cancellation or reduction of coverage. Consultant agrees to require its insurer to modify such certificates to delete any exculpatory wording stating that failure of the insurer to mail written notice of cancellation or reduction of coverage imposes no obligation, or that any party will “endeavor” (as opposed to being required) to comply with the requirements of the certificate. 9. It is acknowledged by the parties of this Agreement that all insurance coverage required to be provided by Consultant or any subcontractor, is intended to apply first and on a primary, non-contributing basis in relation to any other insurance or self-insurance available to the City. 10. Consultant agrees to ensure that subcontractors, and any other party involved with the Work who is brought onto or involved in the Work by Consultant, provide the same minimum insurance required of Consultant. Consultant agrees to monitor and review all such coverage and assumes all responsibility for ensuring that such coverage is provided in conformity with the requirements of this section. Consultant agrees that upon request, all agreements with subcontractors and others engaged in the Work will be submitted to the City for review. 11. Consultant agrees not to self-insure or to use any self-insured retentions or deductibles on any portion of the insurance required herein and further agrees that it will not allow any contractor, subcontractor, Architect, Engineer, or other Complus Data Innovations, Inc. Page 12 of 14 243 entity or person in any way involved in the performance of Work contemplated by this Agreement to self-insure its obligations to the City. If Consultant’s existing coverage includes a deductible or self-insured retention, the deductible or self- insured retention must be declared to the City. At that time, the City shall review options with the Consultant, which may include reduction or elimination of the deductible or self-insured retention, substitution of other coverage, or other solutions. 12. The City reserves the right at any time during the term of the Agreement to change the amounts and types of insurance required by giving the Consultant 90 days advance written notice of such change. If such change results in substantial additional cost to the Consultant, the City will negotiate additional compensation proportional to the increased benefit to the City. 13. For purposes of applying insurance coverage only, this Agreement will be deemed to have been executed immediately upon any party hereto taking any steps that can be deemed to be in furtherance of or towards performance of this Agreement. 14. Consultant acknowledges and agrees that any actual or alleged failure on the part of the City to inform Consultant of non-compliance with an insurance requirement in no way imposes any additional obligations to the City nor does it waive any rights hereunder in this or any other regard. 15. Consultant will renew the required coverage annually as long as the City, or its employees or agents face an exposure from operations of any type pursuant to this Agreement. This obligation applies whether or not the Agreement is canceled or terminated for any reason. Termination of this obligation is not effective until the City executes a written statement to that effect. 16. Consultant shall provide proof that policies of insurance required herein expiring during the term of this Agreement have been renewed or replaced with other policies providing at least the same coverage. Proof that such coverage has been ordered shall be submitted prior to expiration. A coverage binder or letter from Consultant’s insurance agent to this effect is acceptable. A certificate of insurance and/or additional insured endorsement as required in these specifications applicable to the renewing or new coverage must be provided to the City within five days of the expiration of coverage. 17. The provisions of any Workers’ Compensation or similar act will not limit the obligations of Consultant under this Agreement. Consultant expressly agrees not to use any statutory immunity defenses under such laws with respect to the City, its employees, officials, and agents. 18. Requirements of specific coverage features or limits contained in this section are not intended as limitations on coverage, limits, or other requirements nor as a waiver of any coverage normally provided by any given policy. Specific reference to a given coverage feature is for purposes of clarification only as it pertains to a Complus Data Innovations, Inc. Page 13 of 14 244 given issue, and is not intended by any party or insured to be limiting or all- inclusive. 19. These insurance requirements are intended to be separate and distinct from any other provision in this Agreement and are intended by the parties here to be interpreted as such. 20. The requirements in this section supersede all other sections and provisions of this Agreement to the extent that any other section or provision conflicts or impairs the provisions of this section. 21. Consultant agrees to be responsible for ensuring that no contract used by any party involved in any way with the Work reserves the right to charge the City or Consultant for the cost of additional insurance coverage required by this Agreement. Any such provisions are to be deleted with reference to the City. It is not the intent of the City to reimburse any third party for the cost of complying with these requirements. There shall be no recourse against the City for payment of premiums or other amounts with respect thereto. 22. Consultant agrees to provide immediate notice to City of any claim or loss against Consultant arising out of the work performed under this Agreement. The City assumes no obligation or liability by such notice, but has the right (but not the duty) to monitor the handling of any such claim or claims if they are likely to involve the City. Complus Data Innovations, Inc. Page 14 of 14 245 Exhibit B al COMPLUS Parking Ticket Management services for Moorpark, CA Submitted by: Complus Data Innovations, Inc. 120 White Plains Road Tarrytown, NY 10591 914-747-1200 --.....11.1111.11..11..1.711111; 4C:". •— -- A. ':- .,,, f. w , , ii y . - # Mof . .y -.wr. 6. -"r ci 'wfi-.' ;.a :.•"1•'Poo,,,ore ii /.� {`ti' .5"cti L. i - I ,.Ave ..,'-• ,.0-..7., 7,01.,r..e1e x.04, e;S�' yS 01.1.11.111.1 / • , s , •e• '`�F ery,v, ry�.0 w!'•.,o J ��II ,r?OP., ••.10 .x`; irylej4(1.0 •• .1 ' 1'`f' 1. ... 246 July 04, 2018 Moorpark, CA 799 Moorpark Ave Moorpark, California 93021 Shaun Kroes, On behalf of Complus Data Innovations, Inc. (Complus), I am very pleased to present our proposal to the Moorpark, CA for Parking Ticket Management Services. As specialists in parking ticket processing and collection systems, our expertise will assist you with payment management, data processing, systems for tracking information, and report generation. We are certain that our tools and services will provide a comprehensive parking ticket management solution that will exceed your needs. The services provided by Complus will comply with all applicable federal, state and local laws. On behalf of our staff of professionals, we thank you for this opportunity to submit our qualifications. Please do not hesitate to call should you have any questions or require any additional information. Sincerely, Eleonore Adkins VP, Client Success Complus Data Innovations, Inc. 120 White Plains Road Tarrytown, NY 10591 eleonorea@complusdata.com 800-331-8802 Moorpark, CA Parking Ticket Management Services Complus Data Innovations, Inc. July 3, 2018 1247 Executive Summary Since the company’s inception, Complus Data Innovations, Inc. (Complus) has specialized in ticket management tools and services. To best serve each individual client, our services are tailored so no two solutions are exactly the same and we are constantly evolving to meet clients’ changing needs. Highlights of the Complus solution includes: Our management software, FastTrack ™, automates processes and streamlines all aspects of the ticket life cycle. To drive the collection process, we leverage our delinquent noticing expertise with direct DMV interfaces for registered owner information. Complus provides automated standard reports which are designed to monitor operational efficiency and productivity. Complus offers the latest in ticket enforcement technology. Our software is designed to enhance the ticket issuance process and is readily available across an array of devices. We also partner with pay-by-cell, meter, and enforcement vendors to add services that best meet your enforcement needs and add convenience for your parking customers. Superior client service is the foundation of the Complus solution. Our team is committed to providing innovative solutions, critical information, and reliable support. Our hands-on approach will ensure that your staff and enforcement officers learn directly from Complus service experts throughout the life of the contract. Users will have the knowledge and ongoing support necessary to take full advantage of the processing and enforcement tools provided with the Complus solution. Moorpark, CA Parking Ticket Management Services Complus Data Innovations, Inc. July 3 , 2018 2248 Scope of Services Client Support Services Exceptional service is our top priority and our dedicated team of parking professionals is ready to assist you in reaching your parking management goals. The Complus service network includes: Client Service Managers (CSMs) – Your primary point of contact, CSMs are cross trained to ensure account assistance is always available in a timely and professional manner. IT Technicians – Also known as the “Help Desk”, these support specialists are trained to diagnose and effectively resolve all technical issues. Client Support Department (CSD) - Efficient, courteous, and detail oriented, members of the CSD handle all back office processing services. Operation Associates – Integral to “behind the scenes” support, operation responsibilities include acting as liaisons for DMV communications, overseeing automated services, and providing reporting expertise. Executive Leadership – Complus executives are always on hand to lend expertise and higher level direction when needed. We offer multiple means of support to resolve issues and answer questions in the most effective and timely manner possible. Options include: Call Support – Your employees will have access to live client service assistance between the hours of 8:30 AM and 5:00 PM, Monday through Friday, Eastern Time, with afterhours emergency support for critical technical issues. Go to Assist – An invaluable live troubleshooting tool, this application allows our service professionals to remotely see actual error messages, and guide users step by step through problem resolution. Client Visits – Complus professionals are available for onsite service reviews and recommendations, ongoing training, and advanced problem resolution. Moorpark, CA Parking Ticket Management Services Complus Data Innovations, Inc. July 3 , 2018 3249 Customer Inquiries Service is the core of the Complus business model and we offer public resources to answer questions regarding how to use online services and trouble shoot ticket issues. Webmaster - an online customer service tool where customers email technical support questions related to the online payment or appeal of a ticket to the Webmaster, and Complus team members respond within two business days. IVR Payment Line - customers can access recorded information regarding payment instructions, contesting tickets, and other unique client information. Information can be accessed in English or Spanish. Training Complus team members provide all necessary training for user success on both the FastTrack ™ system and the handheld ticket writers. We maximize all available technology to ensure our clients have all the training they desire in a timely manner. Complus will provide training at no additional charge throughout the term of the contract. Onsite training includes a combination of classroom based preparation for all users and “in the field” sessions for handheld operators. We supply all users with training manuals - manual updates are provided as new enhancements are released. Moorpark, CA Parking Ticket Management Services Complus Data Innovations, Inc. July 3 , 2018 4250 FastTrack™ Management Software The “hub” of Complus software functions, the FastTrack ™ program is comprised of several modules that target specific stages in the ticket life cycle. Every processing action is recorded and stored within this one centralized database - users can easily retrieve ticket information, cross-reference data, and monitor enforcement statistics. Moorpark, CA Parking Ticket Management Services Complus Data Innovations, Inc. July 3 , 2018 5251 Ticket Management: The core of FastTrack ™, this module provides a database for entering, tracking, and storing all parking tickets. Features include automated fine escalation, audit functions, real-time processing, detailed transaction history, and multiple query options. Users can view pictures, correspondence, and tickets associated with each ticket. Appeal Management: The appeal module offers the ability to enter and track ticket appeals. Users can access copies of the ticket along with handheld images of the violation, attached PDF documents, and officer notes. Users can record hearing date information, print this schedule, and use it as the court docket. Letters notifying appellants that their appeal has been received can be generated directly from the appeal module. Online Appeals Complus clients can offer online appeals via the Complus hosted website, ParkingTicketPayment.com. Clients have access to manage the overall process, review individual cases, and enter dispositions that are relevant to any of the appeals that are filed. Violators can attach scanned documents, digital images, or other electronic items to their appeal file Correspondence: Working together, we will design all required correspondence that meet your specific needs. Users can print letters directly from FastTrack™ with the ability to add free-form comments when needed. Reporting Functions: Complus reporting features are invaluable monitoring and analysis tools and yield important data for evaluating parking performance. Reports are compiled in several forms, according to client needs, so they have access to the most comprehensive information possible. Reporting functions include FastTrack™ dashboard reports, auto-generated standard reports, and handheld reports. Moorpark, CA Parking Ticket Management Services Complus Data Innovations, Inc. July 3 , 2018 6252 Permit Program: The FastTrack™ Permit Program streamlines all permitting and ticket management services under a single system. By cross referencing the parking ticket database in the Complus FastTrack™ system, you can restrict permit sales on vehicles with outstanding parking tickets. Complus also offers optional permit fulfillment services (additional fees apply). Online Permits Using the BuyMyPermit.com website, permit customers can purchase or renew their permits without having to visit a physical facility. Along with basic authorization functions, permit purchasers can be prompted to resolve all outstanding parking debt owed prior to issuing a permit. Customers may also upload supporting documentation with their online permit application. Boot and Tow Program: The boot and tow module of FastTrack™ is designed to help manage vehicle immobilization activity associated with outstanding parking violations. With the ability to maintain authorized tow companies, lot locations, boot inventory, and associated fees, the Complus Boot and Tow program provides the tools necessary to effectively manage the process from end to end, including vehicle release authorization and tracking. Moorpark, CA Parking Ticket Management Services Complus Data Innovations, Inc. July 3 , 2018 7253 Industry Best Collection Practices Registered Owner Name Retrievals Outstanding customer service, easy to use and technologically advanced software, customized noticing, web-based payments, ongoing support, and management consultation services are all important features of the Complus program. However, there is no single part of the Parking Ticket Management process that is as important to the ultimate successful disposition of each ticket as direct source registered owner retrievals. This is the reason why registered owner retrieval information should come directly from each state’s governmental agency that handles vehicle registrations (no matter how many or how few tickets were issued to a vehicle) and should be a mandatory part of the process. California Department of Motor Vehicles (DMV) Complus communicates with the California Department of Motor Vehicles to process registered owner information requests. To discourage habitual violators, we also exchange information files at regularly scheduled intervals to process registration renewal holds and release requests on behalf of our California clients. At our client’s request, as an additional collections measure, Complus will facilitate the transfer of overdue plates to the Franchise Tax Board Program (FTB) to assist with the collection of delinquent fees. Moorpark, CA Parking Ticket Management Services Complus Data Innovations, Inc. July 3 , 2018 8254 Noticing Complus specializes in generating and mailing delinquent notices - we have advanced and perfected these services over the last 31 years. Fully integrated with the FastTrack™ system, all noticing functions are executed in-house - Complus retains complete control and accountability over every aspect of the noticing process. To ensure timely delivery, all notices are run and brought to the Post Office for delivery on the same business day. Notices are automatically generated, requiring no initiation by our clients. Complus mails notices based on client defined schedules. Before each notice mailing, addresses supplied by the DMVs are validated and updated against the USPS National Change of Address database to ensure we are using the most current information available. To ensure accuracy prior to mailing, each batch of notices is personally reviewed and approved by your dedicated Client Service Manager. Moorpark, CA Parking Ticket Management Services Complus Data Innovations, Inc. July 3 , 2018 9255 Payment Processing Complus offers an integrated payment processing and tracking system with several convenient payment options. Along with traditional payments (paid in full), FastTrack™ and our reporting functions support additional payments such as partial, skeletal (ticket information not yet entered in the system) and overpayments. Features of the Complus payment processing system include: Window Cashiering Complus’ on-line cashiering program allows clients to process all walk-in payments on-site. The system notifies the cashier if checks are not accepted for payment on specific accounts, license plates, or individuals. Web/Phone Ticket Payments Complus hosts a secure solution to accept in-full ticket payments online or by phone. The entire service is completely integrated with the FastTrack™ system,updates in real-time, and is both PCI compliant and secured with the latest encryption technology. Reporting and Auditing Functions Through our auditing and reporting capabilities, Complus provides total transparency for managing payments. Detailed daily reconciliation reports with a number of sorts available including: drawer, operator, receipt number, and ticket number. Monthly accounts receivable report for tickets paid, unpaid, and partially paid FastTrack ™ contains a built-in accounting audit trail for all cashier payments and adjustment transactions. Secondary Collections Should you desire more aggressive collection techniques, Complus can offer optional secondary collection services. For your convenience, we will manage the entire process, ensuring a seamless transition of citation data and payment transaction(s). Complus offers the flexibility of partnering with several agencies and we would be happy to provide additional information regarding this service upon request. Moorpark, CA Parking Ticket Management Services Complus Data Innovations, Inc. July 3 , 2018 10256 Reporting Features Complus reporting features are invaluable monitoring and analysis tools and yield important data for evaluating parking performance. Reports are compiled in several forms so clients have access to the most comprehensive information possible and can be exported for additional analysis. FastTrack ™ Reports Authorized users can access ticket issuance and revenue dashboard reports directly through the FastTrack ™ program. Designed for quick and easy access, these standard reports use graph and figures to provide summary and comparison information “at a glance”. Auto-Generated Reports Complus provides several standard reports on a predetermined monthly, weekly, or daily schedule. An important ticket management tool, these reports assist in tracking payments, noticing, permits, appeals, etc., and facilitate improved efficiency and revenue. Initial report templates are created specific to your individual needs. These reports are then produced at scheduled intervals and emailed directly to the appropriate staff member. Handheld Reporting Utility This reporting utility can assist with monitoring ticket issuance and enforcement operations analysis. Reports help chart issuance patterns relevant to date, location, officer, and violation; assist supervisors in monitoring individual officer use of time and behavior; and provide an overall picture of ticket issuance for revenue and policy analysis. Moorpark, CA Parking Ticket Management Services Complus Data Innovations, Inc. July 3 , 2018 11257 Ad Hoc Reporting Tool - Crystal Reports For customized reports created specifically and tailored to your needs, Complus provides access to Crystal Reports.A popular Windows-based report writer, Crystal Reports provides real-time access to parking data and allows your employees to create reports on the fly. Reports can be generated in a number of formats, and can be exported for further analysis. Complus Provided Crystal Report Templates Report Name Details Aging AR Summary of aging account receivables Payment Report Batch report for parking payments by day Location by Officer List of parking violation details per officer by location Officer Report MTD YTD Summary of parking violations for month to date and year to date per officer Outstanding Summary Summary of outstanding parking ticket s Revenue by Month Monthly revenue Revenue by Month and Violation Monthly revenue for each violation Summary of Paid ticket s Summary of paid parking ticket s Summary of Violations by Officer Summary of parking violations by officer for violation codes ticket Issuance Monthly ticket issuance (includes voids). Violation Revenue Issued vs Paid Number of ticket s issued per violation and how many of those have been paid and dismissed Moorpark, CA Parking Ticket Management Services Complus Data Innovations, Inc. July 3 , 2018 12258 Handheld Programming and Units Working with leading handheld hardware vendors, Complus prides itself on providing industry- leading, handheld ticket writing technology. After careful consideration of your needs and evaluation of the individual features of each unit in our handheld fleet, we propose the Two Technologies N5 Scan Unit for use in your enforcement program. The newest in ruggedized, one-piece technology, features include: Integrated Cell and Wi-Fi connectivity for real-time ticket upload and connection with meter and pay-by-cell vendors Integrated bar code scanner for improved scanning ability High-resolution color photo camera Hot swap batteries for extended battery life Shock Resistant: capable of withstanding multiple drops Able to withstand harsh weather conditions Ability to print machine readable bar-coded ticket numbers on issued ticket for faster processing The N5 utilizes a WiFi connection to facilitate transfer of data on the unit. The City can opt to use their own Verizon data plan for this connectivity, or one can be provided, which would be reimbursable to Complus. The N5 Unit offers the convenience of an “all-in-one” handheld unit – with an integrated printer, there is no need for officers to carry additional equipment! Moorpark, CA Parking Ticket Management Services Complus Data Innovations, Inc. July 3, 2018 13259 Handheld Support Maintenance For the life of the contract, maintenance, repair, and replacement of the handheld equipment will be the responsibility of Complus for normal wear and tear. This includes handhelds, printers, batteries, chargers, and cables. 36 Month Technology Upgrade Policy As part of our handheld enforcement program, Complus ensures clients are using the latest in ticket writing technology with our unprecedented 36- month technology upgrade policy. With each successive 3-year contract renewal, clients may replace existing Complus enforcement equipment for new units at no additional cost. Support Complus will provide full training on use and functionality of our devices. Clients are informed about any software updates and advancements. As always, our dedicated IT team is available to assist with any questions. Peripherals As with all our handheld units, handheld peripherals such as batteries, car chargers, charger cradles, cases, screen protectors, and styluses are included at no additional cost. Moorpark, CA Parking Ticket Management Services Complus Data Innovations, Inc. July 3, 2018 14260 Ticket Issuance and Enforcement Programming In order to maximize ticket issuance efficiency, our units offer special features that allow officers to enter tickets quickly while in the field. Programming features include: Drop down menus where users can choose from client determined preset options. Auto-fill option where the software will automatically populate suggested information based on previous tickets. Location “zone” option where the locations presented in the drop down menu are specific to the zone chosen by the user. “Quick Ticket” feature which limits the amount of information needed to issue tickets for specific violations. Our handheld software also offers unique capabilities for better tracking and improved overall enforcement. These include: Function Benefit Electronically chalk tires for timed parking zones A more efficient method for recording and managing timed parking without defacing customer vehicles. Automatic “grace” period for pay station time expiration Reduces the number of frivolous appeals due to minor timed parking infractions. Enforcement list functions (E.g. Boot/Tow, Plate Permit, Do Not Ticket, etc.) Notifies officer if plate is eligible for ticketing or other client-defined enforcement measure. Multiple integrations on same unit Creates a more specialized tool. Combining data on the handhelds minimizes time of issuance for officers. Image printing on the ticket Helps preserve the chain of evidence in disputes. Public and private custom notes For public and internal communication. Make notes regarding needed meter and signage repairs Improves meter and sign maintenance for increased revenue and an improved customer experience. Moorpark, CA Parking Ticket Management Services Complus Data Innovations, Inc. July 3, 2018 15261 Pricing Complus is pleased to offer our parking management services, software, and hardware for the following packages and fees. (pricing is based on a three year contract term) Description Fee Complus Parking Ticket Services & Collections Leasing of Ten (10) TwoTechnologies N5 Scan Handheld Ticket Writers (including all peripherals and maintenance for life of contract) Handheld Ticket Stock for Life of Contract Six (6) Parking Ticket Management and Reporting Software Licenses Mail-in Payment Processing Nationwide Registered Owner Name Retrieval Generating and Mailing of Notices Vendor-Hosted Web Portal for Payments and Appeals Training and Support for the Life of Contract 8.8% of revenue collected Postage Reimbursable to Complus Data Plans Reimbursable to Complus (if provided by Complus) Secondary/Advanced Collections (optional)32% of revenue collected Additional Pricing Terms For online ticket payments, a $3.50 per ticket convenience fee will be added to each transaction and payable to Complus. Up to 8 hours custom programming will be included per contract year at no additional charge. Additional programming will be billed at the rate of $150 per hour. Pricing for additional Complus services and products can be provided upon request. Moorpark, CA Parking Ticket Management Services Complus Data Innovations, Inc. July 3, 2018 16262 In partnership with The Payment Group (TPG), Complus offers an extensive suite of payment services! In 2017, Complus acquired Dallas, TX based The Payment Group (TPG), a leading provider of payment services to local governments and court administrators. Court Payments Utility Payments Our lead service is processing payments for courts including traffic citations, parking tickets, non- moving violations, warrants and any court related payments. Defendants can pay their fine online 24 hours a day, 365 days a year. We provide cities with the ability to offer online payments for their utility customers and other city departments. Our goal is to consolidate your City's payment portal to help relieve your employees and streamline the payment process. Onsite Payment Processing Phone Payment Solutions We offer onsite payments with our easy to use swipers and payment portal. The Payment Group eliminates the liability of signing a merchant agreement or handling batch processing. No need to pay bank of merchant fees either. Our in-house Resource Call Center is staffed with professional, courteous and knowledgeable customer representatives eager to take payment by phone. We hire and retain the best talent because your customers are our customers. Moorpark, CA Parking Ticket Management Services Complus Data Innovations, Inc. July 3, 2018 17263