HomeMy WebLinkAboutAGENDA REPORT 2019 0904 REG CCSA ITEM 08ACITY OF MOORPARK,
CALIFORNIA
City Council Meeting
of September 4, 2019
ACTION A pproved Staff
Recommendation,
Including Adoption of
Resolution No. 2019-3840
and Rescinding Resolution
No. 2013-3247. BY B.Garza
A. Consider Resolution Updating Moorpark City Transit’s Title VI Program
Including Incorporation of Elements of the Ventura County Transportation
Commission’s Title VI Program and Rescinding Resolution No. 2013-
3247. Staff Recommendation: 1) Open the public hearing, accept public
testimony and close the public hearing; and 2) Adopt Resolution No. 2019-
___, adopting an updated Title VI Program and incorporating certain
elements of the VCTC Title VI Program for Moorpark City Transit and
rescinding Resolution No. 2013-3247. (Staff: Shaun Kroes)
Item: 8.A.
MOORPARK CITY COUNCIL
AGENDA REPORT
TO: Honorable City Council
FROM: Shaun Kroes, Program Manager
DATE: 09/04/2019 Regular Meeting
SUBJECT: Consider Resolution Updating Moorpark City Transit’s Title VI
Program Including Incorporation of Elements of the Ventura County
Transportation Commission’s Title VI Program and Rescinding
Resolution No. 2013-3247
BACKGROUND AND DISCUSSION
On December 4, 2013, Moorpark City Council adopted Resolution No. 2013-3247,
adopting Moorpark City Transit’s Title VI program, in compliance with Federal Transit
Administration (FTA) Circular 4702.1B, dated October 1, 2012. As a sub-recipient of
federal funds from the Ventura County Transportation Commission (VCTC), the City of
Moorpark (City) was eligible to incorporate sections of VCTC’s Title VI Program.
Adopting VCTC’s Program allowed the City to comply with Title VI requirements without
the need for performing its own special studies that have already been completed by
VCTC.
On April 6, 2018, VCTC updated its Title VI Program and as part of the current ongoing
FTA Triennial Review process it was determined that the City needs to update its Title
VI Program as well. The updated Title VI Program (Exhibit A to the attached
Resolution) has been substantially updated to model the VCTC Title VI Program. The
revised document includes several sections including:
• The City’s Title VI “Notice to the Public”
• Locations where the Title VI Notice is published
• Title VI Complaint Procedure
• Transit-Related Title VI Investigations
• Public Participation Plan
• Membership of Non-Elected Title VI Program Submissions
• Subrecipient Monitoring
• Title VI Equity Analysis (facilities)
• Additional Information for Fixed Route Transit Providers
Item: 8.A.
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Honorable City Council
09/04/2019 Regular Meeting
Page 2
The updated Title VI Document also has an expiration date of May 31, 2021, which
matches the current VCTC Title VI Program expiration date. As VCTC updates its Title
VI program in 2021, the City will do the same.
FISCAL IMPACT
None.
STAFF RECOMMENDATION
1.Open the public hearing, accept public testimony and close the public hearing.
2.Adopt Resolution No. 2019-___, adopting an updated Title VI Program and
incorporating certain elements of the VCTC Title VI Program for Moorpark City
Transit and rescinding Resolution No. 2013-3247.
Attachment: Resolution
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RESOLUTION NO. 2019-____
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
MOORPARK, CALIFORNIA, ADOPTING AN UPDATED TITLE VI
PLAN, INCLUDING ADOPTION OF CERTAIN ELEMENTS OF
THE VENTURA COUNTY TRANSPORTATION COMMISSION
(VCTC) TITLE VI PROGRAM FOR MOORPARK CITY TRANSIT
AND RESCINDING RESOLUTION NO. 2013-3247
WHEREAS, the City of Moorpark/Moorpark City Transit (City) is committed to
ensuring that no person is excluded from participation in, or denied the benefits of its
services on the basis of race, color or national origin as protected by Title VI of the Civil
Rights Act of 1964 as amended; and
WHEREAS, the City is a subrecipient of Federal revenues and is required to meet
Federal Regulatory requirements for Title VI of the Civil Rights Act of 1964, established
by the Code of Federal Regulations part 21.7; and
WHEREAS, the City assures that all residents and visitors are afforded meaningful
access to the City’s programs, activities and services; and
WHEREAS, on December 4, 2013, the City Council adopted Resolution No. 2013-
3247, adopting certain elements of the VCTC 2009 Title VI Program; and
WHEREAS, on April 6, 2018, the VCTC adopted an updated Title VI Program; and
WHEREAS, the City has updated its Title VI Program; and
WHEREAS, the City is eligible to adopt certain elements of the updated VCTC
Title VI Program to make the City compliant with Title VI requirements and has
incorporated them into the City’s Title VI Program.
NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF MOORPARK DOES
HEREBY RESOLVE AS FOLLOWS:
SECTION 1. Resolution No. 2013-3247 is hereby rescinded upon the effective
date of this resolution adopting an updated Title VI Program.
SECTION 2. Authorizes the City to adopt the updated Title VI Program,
incorporating the following elements of the VCTC Title VI Program: Notice to
Beneficiaries, Title VI Complaint Procedures, Language Assistance Plan (Limited English
Proficiency Plan), and Public Participation Plan.
ATTACHMENT
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Resolution No. 2019-____
Page 2
SECTION 3. The City Clerk shall certify to the adoption of this resolution and
shall cause a certified resolution to be filed in the book of original resolutions.
PASSED AND ADOPTED this 4th day of September, 2019.
Janice S. Parvin, Mayor
ATTEST:
_____________________________
Ky Spangler, City Clerk
Attachment: Exhibit A: City of Moorpark/Moorpark City Transit Title VI Program
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CITY OF MOORPARK/MOORPARK CITY TRANSIT
TITLE VI PROGRAM
Title VI of the Civil Rights Act of 1964
Adopted September 4, 2019
Effective thru May 31, 2021 1
Contact Information:
Shaun Kroes, Program Manager
City of Moorpark
799 Moorpark Avenue
Moorpark, CA 93021
805-517-6257
skroes@moorparkca.gov
1 Expiration date matches VCTC’s date. Sections of VCTC’s Title VI Program are incorporated into the
City’s Title VI Program.
EXHIBIT A
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Table of Contents
Introduction .......................................................................................................................... 1
City of Moorpark Notice to the Public .................................................................................... 2
List of Locations Where Title VI Notice is Posted .................................................................... 3
Title VI Complaint Procedures ................................................................................................ 3
Title VI Policy ................................................................................................................................. 3
How to File a Complaint ................................................................................................................. 3
How Complaints Are Processed ...................................................................................................... 4
Transit-Related Title VI Investigations ................................................................................... 5
Public Participation Plan ........................................................................................................ 5
Language Assistance Plan ...................................................................................................... 6
Table Depicting the Membership of Non-Elected Committees and Councils ............................ 6
Subrecipient Monitoring / Schedule of Subrecipient Title VI Program Submissions ................. 6
Title VI Equity Analysis - Facility............................................................................................. 7
Additional Information for Fixed Route Transit Providers ....................................................... 7
System-Wide Service Standards ...................................................................................................... 7
Vehicle load for each mode .................................................................................................................................. 7
Vehicle headway for each mode ........................................................................................................................... 8
On-time performance for each mode ................................................................................................................... 8
Service availability for each mode ........................................................................................................................ 8
Service Policies – Transit Amenities ................................................................................................ 8
Service Policies – Vehicle Assignments ............................................................................................ 9
Attachments........................................................................................................................ 10
Attachment 1 – Sample Letters ..................................................................................................... 10
Attachment 2 – Title VI Complaint Form ....................................................................................... 13
Attachment 3 – VCTC Public Participation Plan ............................................................................. 17
Attachment 4 – VCTC Language Assistance Plan ............................................................................ 20
Attachment 5 – Moorpark City Council Approval Resolution ......................................................... 30
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Introduction
The United States Department of Transportation (US DOT) and the Federal Transit
Administration (FTA) require agencies that operate transit service to comply with the
general requirements of the Title VI regulations. The purpose of the Title VI Program is to
ensure that the level and quality of City of Moorpark/Moorpark City Transit (City) service is
provided without regard to race, color, national origin or income status.
As sub-recipient to the regional grantee, Ventura County Transportation Commission
(VCTC), the City is eligible to adopt certain elements of the VCTC Title VI Program per
FTA Circular 4702.1B, dated October 1, 2012. Appropriate, adoptable elements include
the following:
• Notice to Beneficiaries
• Title VI Complaint Procedures
• Language Assistance Plan (LEP Plan)
• Public Participation Plan
The City has elected to adopt eligible elements of the VCTC Title VI Program, in order to
satisfy federally-mandated Title VI requirements; adopted elements are noted
accordingly. The following sections describe the City’s Title VI Program in detail.
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City of Moorpark Title VI Notice to the Public
The City of Moorpark (City) operates its Moorpark City Transit programs and services
without regard to race, color, or national origin in accordance with Title VI of the Civil
Rights Act of 1964, as amended. Any person who believes he or she has been aggrieved
by any unlawful discriminatory practice under Title VI may file a complaint with the City.
For additional information on VCTC’s civil rights program and procedures to file a
complaint, call 805-517-6257, visit www.moorparkca.gov/transit, or write to City of
Moorpark, Public Works Program Manager, 799 Moorpark Avenue, Moorpark, CA 93021.
In addition to the Title VI complaint process at the City, a complainant may file a Title VI
complaint with the Federal Transit Administration (FTA), Office of Civil Rights, 1200 New
Jersey Avenue, SE, Washington, D.C. 20590.
La Ciudad de Moorpark Aviso al Publico de Derechos Civiles
La Ciudad de Moorpark (Ciudad) opera sus programas y servicios sin consideracion de
raza, color, u origen nacional, de conformidad con Titulo VI de la Ley de Derechos Civiles
de 1964, en su forma enmendada. Cualquier persona que creee que el o ella haya sido
agraviado por una practica discriminatoria illegal bajo el Titulo VI puede presenter una
queja con Ciudad.
Para obtener informacion adicional sobre el programa de derechos civiles de VCTC y los
procedimientos para presenter una queja, llame al 805-517-6257, visite
www.moorparkca.gov/transit o escribe al Ciudad, Public Works Program Manager, 799
Moorpark Avenue, Moorpark, CA 93021.
Ademas del Titulo VI proceso de Ciudad, un reclamante puede presenter una queja del
Titulo VI con la administracion federal de transito, Federal Transit Administration (FTA),
Office of Civil Rights, 1200 New Jersey Avenue, SE, Washington, D.C. 20590.
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List of Locations Where Title VI is Posted
City Title VI notice to the public is currently posted at the following locations:
City of Moorpark Front Counter
799 Moorpark Avenue, Moorpark, CA 93021
Moorpark City Transit Buses
Website: www.moorparkca.gov/transit
Title VI Complaint Procedures
To ensure compliance with Title 49 of the Code of Federal Regulations (CFR) Section
21.9(b), VCTC and sub-recipients (such as City of Moorpark) are required to develop
procedures for investigating and tracking Title VI complaints filed against them and make
their procedures for filing a complaint available to members of the public upon request. In
order to reduce the administrative burden associated with this requirement, VCTC sub-
recipients may adopt the Title VI complaint investigations and tracking procedures
developed by VCTC. As such, the City has adopted VCTC Title VI Complaint Procedures
as part of its Title VI program.
TITLE VI POLICY
The City is committed to ensuring that no person is excluded from participation in, or
denied the benefits of its services on the basis of race, color or national origin as
protected by Title VI of the Civil Rights Act of 1964, as amended.
No person or group of persons will be discriminated against with regard to fares, routing,
scheduling, or quality of transportation service that the City furnishes, on the basis of
race, color, or national origin. Frequency of service, age and quality of the City’s vehicles
assigned to routes, quality of the City’s stations serving the City, and location of routes will
not be determined on the basis of race, color or national origin.
For additional information on the City’s obligation regarding non-discrimination, please
write to:
City of Moorpark
799 Moorpark Avenue
Moorpark, CA 93021
HOW TO FILE A COMPLAINT
Any person who believes that he or she has, individually, or as a member of any specific
class of persons, been subjected to discrimination on the basis of race, color, or national
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origin may file a Title VI complaint with the City. The complaint must be filed within one
hundred and eighty (180) days of the date of the alleged discrimination. Written
complaints may be sent to:
City of Moorpark
Attn: City Engineer/Public Works Director
799 Moorpark Avenue
Moorpark, CA 93021
The “Title VI Complaint Form” is available online at www.moorparkca.gov/transit and
should be used to detail the complaint, but is not mandatory. Complaint forms may also
be obtained by calling 805-517-6257. In addition to the Title VI complaint process at the
City, a complainant may file a Title VI complaint with the FTA, Office of Civil Rights, 1200
New Jersey Avenue, SE, Washington, D.C. 20590.
If a complaint is made in a language other than English, the City will translate the
complaint through a contracted service, and any response, including requests for
additional information and any disposition will be made in both English and the language
in which the complaint was made.
HOW COMPLAINTS ARE PROCESSED BY THE CITY
All complaints alleging discrimination based on race, color or national origin in a transit
service or benefit provided by the City will be recorded by the City’s Public Works
Program Manager by updating the “List of Active Investigations, Lawsuits or Complaints.”
This list shall include the date that the investigation, lawsuit, or complaint was filed; a
summary of the allegation(s); the status of the investigation, lawsuit, or complaint; and
actions taken by the recipient or sub-recipient in response to the investigation, lawsuit, or
complaint. The list shall be made available to FTA upon request and with every City Title
VI Program update.
If additional information is needed for assessment or investigation of the complaint, City
staff will contact the complainant in writing within fifteen (15) working days of receiving the
complaint. Failure of the complainant to provide the requested information by the
requested date may result in the administrative closure of the complaint.
City staff will investigate the complaint and prepare a draft written response. If
appropriate, City staff may administratively close the complaint.
City staff will investigate a formal Title VI complaint within thirty (30) working days of
receiving the complaint. Based upon all of the information received, City staff will prepare
a draft written response subject to review by the City.
The City will determine if the complaint may be administratively closed after the draft is
written, or if a final written response is needed. If a final written response is needed, the
City will send the response to the complainant and advise the complainant of his or her
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right to file a complaint externally. The complainant also will be advised of his or her right
to appeal the response to federal and state authorities as appropriate.
The City will use its best efforts to respond to a Title VI complaint within sixty (60) working
days of its receipt of such a complaint. Attachment 1 includes a sample letter
acknowledging receipt of the complaint, substantiating the complaint, and not
substantiating the complaint; all modeled from VCTC sample letters. Attachment 2
provides the City’s Title VI Complaint Form; also modeled from VCTC sample forms.
Transit-Related Title VI Investigations, Complaints, and Lawsuits
To ensure compliance with 49 CFR Section 21.9(b), the City is required to prepare and
maintain a list of any active investigations conducted by entities other than FTA, lawsuits,
or complaints naming the City that allege discrimination on the basis of race, color, or
national origin. This list shall include the date that the investigation, lawsuit, or complaint
was filed; a summary of the allegation(s); the status of the investigation, lawsuit, or
complaint; and actions taken by the recipient or sub-recipient in response to the
investigation, lawsuit, or complaint.
There have been no complaints naming the City alleging discrimination on the
basis of race, color, or national origin with respect to service or other transit
benefits.
Public Participation Plan, Public Participation Process, Minimum Outreach
Requirements, Outreach Methods to Engage Minority and Limited English
Proficient Populations
The VCTC Title VI Program for Public Participation Plan, Public Participation Process,
Minimum Outreach Requirements, Outreach Methods to Engage Minority and Limited
English Proficient Populations (pages 8-10), adopted April 6, 2018, and any future
amendments are incorporated into the City’s Title VI Program and included as
Attachment 3.
The following exceptions apply:
• References to VCTC’s website and phone number for the purpose of
public information dissemination shall be replaced with the City’s website
(www.moorparkca.gov/transit) and phone number (805-517-6257).
• The first page of VCTC’s page 8, “Transit-Related Title VI Investigations,
Complaints, and Lawsuits” is replaced with the following sentence: “The
City of Moorpark/Moorpark City Transit has had no Title VI discrimination
complaints filed in the past six years.”
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Language Assistance Plan, Overview of VCTC, Language Assistance Goals,
Results of the Four Factor Analysis, Implementation Plan, General Measures or
Practices, Monitoring and Updating of the LAP Plan and Staff Training
Title VI and its implementing regulations require that FTA recipients take responsible
steps to ensure meaningful access to the benefits, services, information, and other
important portions of their programs and activities for individuals who are Limited English
Proficient (LEP).
In developing a language implementation plan VCTC and sub-recipients can ensure that
LEP persons have meaningful access to their programs and activities by developing and
carrying out a language implementation plan pursuant to the recommendations in Section
VII of the US DOT LEP Guidance.
The VCTC Title VI Program for Language Assistance Plan, Overview of VCTC,
Language Assistance Goals, Results of the Four Factor Analysis, Implementation Plan,
General Measures or Practices, Monitoring and Updating of the LAP Plan and Staff
Training, pages 12-21, adopted April 6, 2018 and any future amendments are
incorporated into the City’s Title VI Program and included as Attachment 4. The VCTC
Title VI Program Attachments B and C are also incorporated by reference to this
document.
As an addendum to VCTC’s LEP Plan, the City has staff members who can provide
assistance for the Spanish speakers in the community. The City’s contracted service
provider (MV Transportation) also has operators who speak Spanish when residents
call for dial-a-ride or bus service information.
Table Depicting the Membership of Non-Elected Committees and Councils
The City, at this time, does not have a transit-related, non-elected advisory committee.
The City does have a Transportation and Public Works Committee that consists of two
City Councilmembers. The City also has the ability to appoint two residents to the
VCTC Citizens Transportation Advisory Committee/Social Services Transportation
Advisory Committee (a VCTC state requirement).
Subrecipient Monitoring and Schedule of Subrecipient Title VI Program
Submissions
The City is considered a subrecipient to VCTC (primary recipient). In accordance with 49
CFR 21.9(b), and to ensure that subrecipients are complying with the DOT Title VI
regulations, primary recipients must monitor their subrecipients for compliance with the
regulations. Importantly, if a subrecipient is not in compliance with the Title VI
requirements, the primary recipient is not in compliance.
The VCTC Director of Programming is responsible for all subrecipient monitoring. VCTC
monitors its subrecipients by ensuring that each entity meets the criteria outlined in
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Chapter III of Title VI Circular 4702.1B. VCTC has collected and reviewed the
subrecipients’ Title VI Programs which were approved by the subrecipients’ governing
board. VCTC also reviewed the subrecipients’ website and confirmed that their Title VI
Notice complaint process and Title VI complaint form were available to the public.
VCTC’s subrecipients must submit a copy of their Title VI Program triennially prior to the
due date of VCTC’s Title VI Program submission to the FTA. VCTC staff monitors the
submissions.
Each VCTC subrecipient Title VI Program includes the following:
1. A copy of the Title VI notice to the public that indicates the subrecipients’
compliance with Title VI, and informs members of the public of the protections
against discrimination afforded to them by Title VI.
2. A copy of the subrecipients’ instructions to the public explaining how to file Title VI
discrimination complaints, including a copy of the complaint form.
3. A list of any public transportation-related Title VI investigations, complaints, or
lawsuits filed with the subrecipient. The list only contains investigations,
complaints, or lawsuits that pertain to allegations of discrimination on the basis of
race, color, or national origin.
Title VI Equity Analysis – Facility
An equity analysis was not required when the City incorporated in 1983 and since then no
operational or maintenance facilities have been constructed for the City’s transit-related
services.
Additional Information for Fixed Route Providers
The City’s fixed-route bus service operates fewer than 50 fixed route vehicles in peak
service.
System-Wide Service Standards
In order to comply with 49 CFR Section 21.5(b)(2) and 49 CFR Section 21.5(b)(7),
Appendix C to 49 CFR part 21, the City is required to adopt system-wide service
policies necessary to guard against service design and operational policies that have
disparate impacts. System-wide policies differ from service standards in that they are
not necessary based on a quantitative threshold.
Below are the current standards and policies:
Vehicle load for each mode
Vehicle Load or load factor is a ratio of the number of seats on a vehicle to the number
of passengers. Load factor is an indicator of the extent of probable overcrowding or the
need for additional vehicles. It is also a means to determine whether the level of
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service on a particular route at a particular time is adequate to assure a level of service
deemed appropriate for the transit system. As a service standard, load factor is
typically expressed as a ratio (E.g. 1:1 or 1.25 or 1 seat for every 1.25 passengers).
The load factor is determined by taking the number of seats on a specific route which
pass the peak point during the peak hour and dividing that into the number of
passengers that are actually carried past that point during that hour. Vehicle loads are
monitored for all routes to determine if additional vehicles are needed to avoid
overcrowding.
Moorpark City Transit fixed-route vehicle load shall not exceed 1:1.4, or 1 seat for every
1.4 passengers, to account for the ability of passengers to stand while in a City fixed-
route vehicle.
Vehicle headway for each mode
Vehicle headway is measurement of the time interval between two vehicles traveling in
the same direction on the same route. The frequency of service is a general indication
of the level of service provided along a route and a factor in the calculation of the
amount of travel time expended by a passenger to reach his/her destination. It is
generally expressed for peak end off peak service as an increment of time (e.g. peak:
every 15 minutes; and off peak: every 30 minutes).
Local bus service is usually more frequent than intercity bus service because the travel
distance is generally longer on intercity buses. The City does not currently operate any
intercity bus routes, with service limited to travel within the City.
While the goal of Moorpark City Transit’s fixed-route vehicle headways is to be 60
minutes or less, Monday through Friday, many trips require 65 minutes to 75 minutes
due to the necessity of driver breaks, peak traffic in certain areas of the City, and the
necessity of delaying bus departures to ensure proper connections to locations of peak
passenger sources.
On-time performance for each mode
Moorpark City Transit’s fixed-route on-time performance goal is 95% of all runs are on
time (defined as no more than 5 minutes late). No buses shall arrive ahead of
schedule.
Service availability for each mode
Moorpark City Transit operates a fixed-route service that travels throughout much of the
City. Routes 1 and 2 provide service to a majority of the same areas in a clock-wise
and counter-clockwise fashion in order to generally provide equal travel times for
passengers traveling to and from the same location. Some differences do occur, such
as Route 2 solely providing service to Villa Del Arroyo Mobile Home Park. In addition,
the City provides complementary ADA paratransit service within the City as well as a
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senior dial-a-ride service. The City also participates in the East County Transit Alliance
InterCity ADA and senior dial-a-ride service.
Service Policies – Transit Amenities
The City provides various amenities at its bus stops. Nearly all bus stops have bus stop
signs with route maps and schedules posted. Some bus stops have benches and
shelters that are provided as conditions of approval for development. Other bus stops
include shelters, benches and trash receptacles. The determination of where shelters
should be located is determined by general bus stop use as well as overall accessibility,
such as sufficient right-of-way and ADA clearance.
Service Policies – Vehicle Assignment
At present the City owns 5, 32-foot compressed natural gas (CNG) El Dorado National
EZ Rider II buses. Three buses are 2010 model years and two buses are 2015 model
years. At present 2 buses are used on a daily basis for Route 1 and Route 2. All buses
are interchangeable; vehicle assignments are done in a manner that ensures rotation of
fleet vehicles throughout all the routes in the City system.
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ATTACHMENT 1
Sample Letter Acknowledging Receipt of Complaint
Today’s Date
Ms. Jo Doe
1234 High St.
Moorpark, CA 93021
Dear Ms. Doe:
This letter is to acknowledge receipt of your complaint against the City of
Moorpark/Moorpark City Transit alleging _____________________________________.
An investigation will begin shortly. If you have additional information you wish to convey
or questions concerning this matter, please feel free to contact this office.
Sincerely,
Shaun Kroes
Public Works Program Manager
City of Moorpark
799 Moorpark Avenue
Moorpark, CA 93021
Office: 805-517-6257
Email: skroes@moorparkca.gov
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Sample Letter Notifying Complainant that the Complaint is Substantiated
Today’s Date
Ms. Jo Doe
1234 High St.
Moorpark, CA 93021
Dear Ms. Doe:
The matter referenced in your letter of _________________________(date) against the
City of Moorpark/Moorpark City Transit alleging Title VI violation has been investigated.
(An/Several) apparent violation(s) of Title VI of the Civil Rights Act of 1964, including
those mentioned in your letter (was/were) identified. Efforts are underway to correct
these deficiencies.
Thank you for calling this important matter to our attention. You were extremely helpful
during our review of the program. (If a hearing is requested, the following sentence may
be appropriate.) You may be hearing from this office, or from federal authorities, if your
services should be needed during the administrative hearing process.
Sincerely,
Shaun Kroes
Public Works Program Manager
City of Moorpark
799 Moorpark Avenue
Moorpark, CA 93021
Office: 805-517-6257
Email: skroes@moorparkca.gov
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Sample Letter Notifying Complainant that the Complaint is Not Substantiated
Today’s Date
Ms. Jo Do
1234 High St.
Moorpark, CA 93021
Dear Ms. Doe:
The matter referenced in your complaint of _________________________(date) against the City
of Moorpark/Moorpark City Transit alleging _____________ has been investigated.
The results of the investigation did not indicate that the provisions of Title VI of the Civil Rights Act
of 1964, had in fact been violated. As you know, Title VI prohibits discrimination based on race,
color, or national origin in any program receiving federal financial assistance.
The City has analyzed the materials and facts pertaining to your case for evidence of the City’s
failure to comply with any of the civil rights laws. There was no evidence found that any of these
laws have been violated.
I therefore advise you that your complaint has not been substantiated, and that I am closing this
matter in our files.
You have the right to 1) appeal within seven calendar days of receipt of this final written decision
from the City, and/or 2) file a complaint externally with the U.S. Department of Transportation
and/or the Federal Transit Administration at:
Federal Transit Administration Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor – TCR
1200 New Jersey Ave., SE
Washington, DC 20590
Thank you for taking the time to contact the City. If I can be of assistance to you in the future, do
not hesitate to contact me.
Sincerely,
Shaun Kroes
Public Works Program Manager
City of Moorpark
799 Moorpark Avenue
Moorpark, CA 93021
Office: 805-517-6257
Email: skroes@moorparkca.gov
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ATTACHMENT 2
Title VI Complaint Form
Title VI of the 1964 Civil Rights Act requires that “No person in the United States shall,
on the ground of race, color or national origin, be excluded from participation in, be
denied the benefits of, or be subjected to discrimination under any program or activity
receiving federal financial assistance.”
The requested information will assist us in processing your complaint. Please let us
know if you require any assistance in completing this form.
Complete and return this form to: Moorpark City Transit, 799 Moorpark Avenue,
Moorpark, CA 93021.
1. Complainant’s Name _____________________________________________
2. Address _______________________________________________________
3. City ________________________ State ______ Zip Code: _____________
4. Telephone Number (home) _____________ (business) _________________
5. Person discriminated against (if someone other than the complainant)
Name ________________________________________________________
Address _______________________________________________________
City ________________________ State ______ Zip Code: _____________
6. Which of the following best describes the reason you believe the discrimination
took place? Was it because of your:
a. Race/Color: Yes No
b. National Origin: Yes No
7. What date did the alleged discrimination take place?
________________________________
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8. In your own words, describe the alleged discrimination. Explain what
happened and whom you believe was responsible. Please use the back of this
form if additional space is required.
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
9. Have you filed this complaint with any other federal, state, or local agency; or
with any federal or state court? Yes No
If yes, check each box that applies:
Federal agency Federal court State agency
State court Local agency
10. Please provide information about a contact person at the agency/court where
the complaint was filed.
Name ________________________________________________________
Address _______________________________________________________
City ________________________ State ______ Zip Code: _____________
Telephone Number ______________________________________________
11. Please sign below. You may attach any written materials or other information
that you think is relevant to your complaint.
________________________________ _____________________
Complainant’s Signature Date
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Título VI Forma de Quija
El Título VI de los derechos civiles de 1964 exige que “Ninguna persona en los Estados
Unidos, per motivos de raza, color o origen nacional, ser excludio de la participación
en, ser negado los beneficios de, o ser objeto de discriminación bajo cualquier
programa o actividad que reciba asistencia financier federal.”
La información solicitada es necesaria para asistirnos en el procesamiento de su queja.
Por favor avísenos si usted requiere ayuda en completer esta forma.
Complete y devuelva esta forma a: Moorpark City Transit, 799 Moorpark Avenue,
Moorpark, CA 93021.
1. Nombre del reclamante:____________________________________________
2. Dirección _______________________________________________________
3. Ciudad______________________ Estado______ Código Postal__________
4. Número de teléfono (casa) _____________ (negocio) _________________
5. Persona de discriminación (si alguien que no sea el reclamante):
Nombre _______________________________________________________
Dirección _____________________________________________________
Ciudad _____________________ Estado _____ Negocio: _____________
6. ¿Cuál de las siguientes opciones describe mejor la razón usted que la
discriminación ocurrió? ¿Fue debido a su?:
c. Raza/Color: Sí No
d. Origen Nacional: Sí No
7. ¿Qué fecha ocurrió la supuesta discriminación?
________________________________
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8. En sus propias palabras, describa la supueta discriminación. Explique lo que
ocurrió y a quien usted cree que fue responsible. Por favor use otra página (o
atras de la forma) si se necesita espacio.
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
9. ¿Ha presentado esta queja con cualquier otra agencia gubernamental, o con
algún tribunal federal o estatal? Sí No
Si la respuesta es sí, marque cada caja que se aplica:
agencia federal tribunal federal organismo estatal
tribunal estatal agencia local
10. Por favor proporcione la información sobre una persona de contacto en la
agencia o tribunal donde la queja fue presentada.
Nombre ________________________________________________________
Dirección ______________________________________________________
Ciudad ______________________ Estado ____ Código Postal: __________
Número de teléfono ______________________________________________
11. Por favor firme abajo. Usted puede incluir cualquier material escrito o otra
información que usted cree es pertinente a su queja.
________________________________ _____________________
Firma del Reclamante Fecha
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ATTACHMENT 3
Public Participation Plan
Ventura County Transportation Commission
TitleVI Program
Transit-Related Title VI Investigations,Complaints,and Lawsuits
The Ventura County Transportation Commission has had no Title VI discrimination complaints filed in
the past twelve years.
Public Participation Plan
Purposes of This Plan
This Public Partici potion Plan was created during the development of Ventura County Transportation
Commission's (VCTC) Title VI Program.This plan includes strategies for VCTC's outreach and
participation activities.Of particular importance,this plan includes enhancing strategies for engaging
minority and Limited English Proficient (LEP) individuals in VCTC's transportation-related planning
efforts to ensure that all groups are represented and their needs considered.
VCTC is committed to ensuring it serves the county of Ventura consistently and in the most cost-
efficient and appropriate manner within available resources.Through conversation and collaboration
with riders,prospective riders,and the larger surrounding community,VCTC will be able to assess
the quality of its service, measure potential impacts to the community from VCTC's
transportation-related initiatives or proposed initiatives, and ensure that it is providing a
valuable and accessible service.
Public Participation Process
Approach to Public Participation
The public participation process should be considered at the earliest stages of any transit
project that may impact the surrounding community,its riders,and potential riders.As projects vary
in time and size,the public participation process may vary for each, as well as the extent of
public participation.The fallowing sections outline tools and strategies to ensure that public
input is invited and all foreseeable impacts to the community are considered.
At the beginning of any project,staff will identify which strategies will be appropriate and
effective for that given task, and,develop an approach.For larger projects,those conducted by
contractors, part of the RFP requirements and criteria for scoring proposals will include
development of that project's public participation process.
Outreach Requirements and Activities
The following activities are intended to serve as guidelines for minimum levels of outreach to
ensure that all resident,transit riders and potential transit riders have equal access and
opportunity to participate in transportation planning and decision-making.These also provide
strategies for soliciting input and engaging various communities, including racial minorities
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Ventura County Transportation Commission
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and LEP individuals.
Minimum Outreach Requirements
• Notice for public events may include posters, email blasts to agency level stakeholders,
media releases to local papers, or radio announcements if funding allows.
• Any no:ices will be posted at least one week prior to the public event.
• Notices may be posted at the VCTC offices, on buses and at bus shelters as is appropriate,
at key community centers and transfer locations.
• Information about public participation opportunities will also be posted on VCTC's
website at least one week prior to the event.
• Comments will be accepted at public outreach events, by mail, by email and by phone to
ensure that all populations have the opportunity to participate.
Outreach Methods to Engage Minority and Limited English Proficient Populations
• VCTC will continue to produce its transit schedules in both English and Spanish
• Notices in Spanish will be developed and posted along with English notices.
• VCTC will continue cultivating relationships with community agencies that serve LEP
populations.
• VCTC will distribute event information to community groups and agencies thatwork with
LEP populations, if such contacts exist.
• The VCTC has bilingual English/Spanish staff members who can translate for LEP
individuals that call/visit and need language assistance.
• VCTC will ensure that non-English language interpretation will be available at any public
transit meeting or transit workshop as is appropriate and necessary.
• Public outreach events may include attending existing community meetings and other
community activities in order to invite participation from LEP populations who may not
attend VCTC hosted public events.
VCTC annually holds transit listening sessions in the evenings in the Heritage Valley, the City of
Oxnard, and the City of Moorpark to review input from these communities, in addition to
meeting held at the VCTC meeting site in Camarillo. The Heritage Valley and the City of Oxnard
are the two areas in the county with substantial minority and Spanish speaking populations.
Bilingual staff participates at all transit related public meetings, and an announcement is made
in Spanish as well as English regarding the availability of staff to translate or interpret for the
LEP attendees.
When the VCCTG considers fare changes, it takes a number of actions including:
• Issuing press releases to all media outlets, including those providing information in
other than English
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Ventura County Transportation Commission
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▪ advertising in Spanish as well as English publications
• surveying riders in both English and Spanish
• making staff available to community groups and schools
The Commission Transit staff works with the community groups who represent and coordinate
the low income communities, including ASERT. CAUSE, One Step Ursa Vez. as well as more
traditional organizations such as the County Housing Authority and the Area Agency on Aging.
As discussed in the Language Assistance Plan, approximately 39% of people five years or older
in Ventura County speak a language at home other than English. Spanish is the most popular
language spoken by those who do not speak English very well. Almost 31% of the population
speaks Spanish, and about 13% speak Spanish at home and English less than very well. The
Safe Harbor Provision of Title VI, covers languages spoken by over 5% of the population (about
40,000 people) or 1,000 individuals, whichever is less. There are :hree language groups that
migh= be subject to the Safe Harbor Provision because.hey speak English less than very well.
They are: Tagalog, spoken by 6,087 individuals (D.% of the population), Chinese, spoken by
3,381 individuals (0.4%) and Vietnamese, spoken by 2.042 individuals (0.3%). The category for
Chinese includes multiple separate dialects, so it is unlikely that any group of Chinese speakers
falls under the Safe Harbor Provision threshold.
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ATTACHMENT 4
Ver-Lra Cour-4 Transportation Commission
TitIeVI Program
Language Assistance Plan
This Language Assistance Plan was developed during the process of preparing the VCTC Title VI
Program to ensure that VCTC services are accessibleto Limited English Proficient (LEP) individuals. LEP
is defined as having a limited ability to read,write, speak or understand English. In compliance with
regulations from the U.S. Department of Transportation, and to avoid discrimination against LEP
persons on the grounds of national origin,VCTC will take reasonable steps to ensure that all persons
have meaningful access to its programs, services,and information,free of charge.
The plan has been prepared in accordance with:
• TitleVE of theCivil Rights Act of 1954, Federal Transit Administration Circular 4702.1E dated
October 1, n12,which prohibits discrimination against individuals based on race, color, and
national origin and includes meaningful access to LEP customers
+ Executive Order 13155,titled 'Improving Access to Services for Persons with Limited English
Proficiency (August 2000)',indicates that differing treatment based upon a persons inability to
speak, read,write or understand English is a type of national origins discrimination. It directs
each federal agency to publish guidance for its respective recipients clarifying their obligation to
ensure that such discrimination does not take place.This order applies to VCTC as both a
recipient of Federal transit funds and as a programming agency responsible to distribute
Federal transit funds to the different public and private transportation providers in this region.
VCTC's Title VI Program was prepared in May 2D1B in accordance with FTA Circular 4702.1B,Titl e VI
Requirements and Guidelines for Federal Transit Administration Recipients,October 1, 2012. VCTC
Title Vl Program Administrator is:
Peter DeHaan,Director of Programming
Ventura County Transportation Commission
950 County Square,Suite 207
Ventura CA,93003
805.647.1591
Email• Pd eh a anagoventura.org
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More information about VCTC TitleVI Program is available at www.Roventura.orgftitle-vi
Overview of VCTC
VCTC has evolved to administer and act as
• Regional Transportation Planning Agency(RTPA). VCTC is responsiblefor multi-modal
transportation planning, programming, and fund allocation, as required by the state statutes.
This includesthe annual allocation of Transportation Development Act funds, as well as all
federal and local funds for highway,transit, rail, bicycle and other transportation projects.
• Congestion Management Agency(CMA). The cities and county have designated VCTC as the
CMA for Ventura County. In this capacity,VCTC is responsible for the development and
implementation ofthe countywide Congestion Management System (CMS) required in all urban
counties. In the past,the State of California and the federal government required the CMA to
prepare a Congestion Management Program (CMP),which provides local agencies and private
developers the procedures and tools necessary to manage and decrease traffic congestion in
the County.Although this is no longer a state-level requirement,VCTC continues to update and
monitor its CMP.
• Consolidated Transportation Services Agency (CTSA). VCTC is the state mandated facilitator
charged with the development and implementation of regional coordination of transit and
paratransit services and improvement of social service transportation to seniors,persons with
disabilities,the young and the low-income disadvantaged.
• Airport Land Use Commission (ALUC). In this capacity,VCTC is responsible under state law to
protect public health, safety, and welfare by ensuring that vacant lands in the vicinity of
airports are planned and zoned for uses compa:ible with airport operations.
• Ventura County Service Authority for Freeway Emergencies (SAFE).As the SAFE,VCTC is
responsible for the installation, opera:ion, and administration ofthe system of roadside call
boxes in Ventura Countythat is fi nar red by a $1.00 per year fee on all motor vehicles
registered within the county.
• County Transportation Commission (CTC). As the CTC,VCTC leverages state and federal
transportation dollars and provides assistance during project implementation.VCTC's
responsibilities include preparing the State Transportation Improvement Program (STIP) for
submittal to the State, participation in the AB1246 Committee, performing short-range capital
and service planning, and preparing long-range expenditure plans for transportation programs
in the county.
• County Transportation Authority(CTA).VCTC was designated the CTA per California Public
Utilities Code 130051.1. In the role as the CTA,VCTC determines the preferred method and
distribution of sales tax revenue for transportation improvements,when applicable.
• VCTC Intercity Rus (formerly VISTA). VCTC provides intercity bus service,with connections
between the cities of Ventura County and neighboring Santa Barbara and Los Angeles Counties.
With a fleet of 33 over-the-road coach buses,VCTC Intercity Bus operates 15 million revenue
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Ventura County Transportation Commission
Title VI Program
miles and carries 187,DDD passengers annually'.The cities served include: Ventura, Oxnard,
Simi Valley Thousand Oaks, Moorpark, Camarillo,Santa Paula and Fillmore.
■ Valley Express Transit5ervice. As of March )7015)2 VCTC manages and administers the Valley
Express Transit Service.
VCTC's service area includes a population of about 800,000 persons residing in over 1,845 square miles
of land.The county's make-up ranges from urban and suburban cities to rural towns and farming
communities, and varies significantly between the East and West portions of the county.
Language Assistance Goals
VCTC's goal is to provide meaningful access for LEP current and potential customers of VCTC services,
information and materials by developing a Language Assistance Plan and by regular evaluation of its
method and strategies.
Results of the Four Factor Analysis
In order to prepare this plan,VCTC undertook the U.S. Department of Transportation (U.S. DOT)four-
factor LEP analysis which considers the following:
1. The number or proportion of LEP persons to be served or likely to be encountered in a VCTC
program, activity or service.
7. Thefrequency with which LEP persons come in contact with VCTC programs, activities or services.
3. The nature and importance of programs, activities or services provided by VCTC to the LEP
population.
4. The resources available to VCTC and overall cost to provide LEP assistance.
A summary of the results of the VCTC four-factor analysis is in the following section.
Factor 1:The number or proportion of LEP persons to be served or likely to be encountered in a VCTC
program, activity or service
VCTC used available American Community Survey (Table 1) and California's Department of Education
data (Attachment C}to identify LEP populations within its service area.
TheAmerican Community Survey provides information on the number of people who speak English
"less than very well" also referred to as Limited English Proficient persons.Table 2 shows the languages
spoken at home, by ability to speak English,for personsfive years of age and older.According to the
2015 survey results, approximately 39% speak a language at home other than English. Spanish is the
1 Annual revenue miles and passenz2rs reflect FY1bf16 data
2 Prior tc March 21315,VCTC Intercity(VISTA) provided dial-a-ride service for the general public in and between
Fillmore and Santa Paula
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Ventura County Transportation Commission
TitleVI Program
most popular language spoken by those who do not speak English very well.Almost 31% ofthe
population speaks Spanish, and about 1396 speak English less than very well. The Safe Harbor Provision
of Title VI, covers languages spoken by over 5% or 1,000 individuals,whichever is less. There are three
groups of people who do riot speak English very well and might be subject to the Safe Harbor Provision.
They are people who speak: Tagalog,6,087 individuals (0.896 ofthe population), Chinese, 3,381
individuals (0.4%) and Vietnamese, 2,D42 individuals (0.3%). The category for Chinese includes
multiple separate dialects, so it is unlikely that any group Chinese speakers fall under the Safe Harbor
Provision_
TABLE 1
51601: LANGUAGE SPOKEN AT HOME
2016 American Community Survey 1-Year Estimates
Ventura County, California
To-al Percent of specified language speakers
Speak English only Speak English less than
or speak English "very well"
"very well"
Estimate Percent Estimate Percent Estimate Percent
Population 5 years and over 787,875 (X) 672,711 843% 125,164 15.7%
Speak only English 486,210 60.9% (X) (X) (X} (X)
Speak a language other than 311,665 39.1% 186,501 59.8% 125,154 401%
Erglish
SPEAK A LANGUAGE OTHER THAN ENGLISH
Spanish 245,273 30.7% 141,359 57.6% 103,914 42.4961
Other Indo-European 23,857 3.0% 19,937 83.6% 3,920 16.4%
languages
Asian and Pacific Isiah c 35,564 4.5% 77,133 672% 13,431 37196
languages
Other languages 6,971 0.9% 3,077 44.1% 3,899 55.996
CITIZENS 18 YEARS AND OVER
All citizens 18 years old and 555,009 (X) 507,167 91.4% 47,842 8.696
over
Speak only English 389,493 70.2% (X) (X) (X) (X)
Speak a language other than 165,516 79.8% 117,674 71.1% 47,647 78.996
English
Spanish 123,158 22.2% 86,898 70.6% 36,260 29.4961
Other languages 42,358 7.6% 30,776 72.7% 11,582 273%
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TABLE 2
B16001: LANGUAGE SPOKEN AT HOME BY ABILITY TO SPEAK ENGLISH FUR THE
POPULATION 5 YEARS AND OVER- Universe: Population 5 years and over
2016 American Community Survey 1-Year Estimates
Ventura County,California
Estimate Percent
Total: 797,875
Speak only English 486,210 603%
Spanish: 245,273 30.7%
Speak English less than "very well" 103,914 13.0%
Tagalog (incl. Filipino): 15,408 1.9%
Speak English less than "very well" 6.087 0.8%
Chinese (incl.Mandarin, Cantonese): 7,859 1.0%
Speak English less than "very well" 3,381 0.4%
Hindi: 4,052 0.5%
Speak English less than "very well" 599 0.1%
Vietnamese: 3,753 0.5%
Speak English less than "very well" 2,042 0.3%
German: 2,716 0.3%
Speak English less than "very well" 147 0.0%
French (incl. Cajun): 2,386 0.3%
Speak English less than "very well" 183 0.0%
Tamil. 2,070 0.3%
Speak English less than "very well" 226 0.0%
Persian (incl. Farsi. Dari): 2,040 0.3%
Speak English less than "very well" 394 0.0%
The California Department of Education's survey (Attachment C) provides an additional source of data
to identify possible LEP populations.While the State's school data has its shortcomings in that it misses
households and individuals without school age children, double counts households with two or more
children in the schools, and in some cases misses households where the school children are fluent in
English, but other members of the household are not, it provides valuable information about minority
and immigrant populations.
Looking at the county totals based on data from the California Department of Education's annual
census of students, it appears that the most frequently spoken language other than English is Spanish.
Data for school year 7016— 2017 for the County of Ventura show a school population of 139,104. The
number of Spanish speaking English Learners is 30,274 (21.8 percent ofthetazal school population).
The next largest groups of non-English speakers were Nlixteco (which may no have an accepted
written form), 952 (0.7%); Filipino, 299 (0.2%);Arabic, 210 (0.15%); and Vietnamese, 176(0.13%).
Given the very low percentages of people who speak English less than "very well' other than Spanish
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Ventura County Transportation Commission
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language speakers, and the fact that that in the past 15 years,VCTC has reported no phone calls, office
walk-ins, or written requests for languages other than English or Spanish, at this time there are no
plans to expand the printed materials beyond those two languages. Furthermore,VCTC is looking into
the feasibility of adding Google Translate ora similar serviceto its web site. Such a service would allow
visitors to the web site to request translations ofweb pages and documents.
Factor 2:The frequency with which LEP persons come in canto ctwith VCTC programs, activities or
services
In an effort to inform LEP popLla-ions,VCTC works wi.h local advocacy groups such as Central Coast
Alliance United for a Susi.airable Ecoromy (CAUSE),Alliancefor Sustainable arid Equitable Regional
Transit (ASERT) and One Step A La Vez.
Although Title VI regulations for LEP individuals cover only written materials,VCTC makes a
considerable effort to provide assistanceto Spanish speakers at meetings. A Spanish interpreter has
been used for all of the VCTC Unmet Transit Hearing Board meetings and community transit "listening
sessions'". VCTC will continue its practice of having a Spanish interpreter available if requested 3 days
(72 hours) before any meeting.VCTC has also distributed all transit surveys in both Spanish and
English.
TheVCTC Regional Transit Information Center (RTIP) employs a bilingual staff to field phone calls
related to transit within Ventura County. Calls are predominately in English,with calls in Spanish
making up less than 20 percent of the total number. VCTC is looking into thefeasibility and potential
usefulness of having a contracted interpretation service available to RTIP staff.
Additionally,the VCTC Intercity dispatch (which is contracted though Roadrunner) and the Valley
Express reservation center have bilingual staff members. Seventy-five percent (75%) of the VCTC
Intercity Transit service drivers are bilingual. Ofthose, 83% speak both English and Spanish,while
seventeen percent (17%) speak both English and Tagalog. This is appropriate, since the Tagalog
speaking community is almost exclusively in the City of Oxnard.
The Valley Express, operating only in the non-urban portions of the Santa Clara (Heritage) Valley, has
fifty-seven percer: (57%) of its drivers, eighty-three percent(83%) of the dispatchers, and sixty-six
percent (66%) of the management speak both English and Spanish.
Over the past decade VCTC has printed vital materials regarding the Commission or its programs,
rideshare materials (including Vanpool and Guaranteed Ride Home), on-board surveys and Unmet
Transit Needs information in both English and Spanish.
Future LEP outreach efforts will include continuing to identify key organizations or contacts in the
community that serve LEPs.
Thefrequency with which LEP persons come in contact with VCTC transit programs, activities or
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Ventura County Transportation Commission
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services varies by individual circumstances. A very small proportion of the population uses regional or
local transit services. According to the American Community Survey 2016 estimates, only about one
percent of workers 16 years or older use public transportation. Transit is used by people who don't
work as well, but even considering those people,the number of transit users is still relatively smal I.
50804: MEANS OF TRANSPORTATION TO WORK BY SELECTED CHARACTERISTICS FOR WORKPLACE
GEOGRAPHY
2016 American Community Survey 1-Year Estimates
Ver ra County,California
Total Car,truck, or van - Car,truck, or van - Public
- drove alone - carpooled transportation
)excluding taxicab)
Estimate Estimate Percent Estimate Percent Estimate Percent
Workers 16 years and 374,613 787,761 76.7% 48,330 12.9% 4,138 1.1%
over
Factor 3:The nature and importance of programs, activities or services provided by VCTC to the LEP
population
VCTC understands that its services are utilized fortransportation to work, school, shopping, medical
appointments and other life-sustaining activities, For transit-dependent individuals,VCTC services are
extremely important. Forthis reason,VCTC is committed to translating vital documents relating to its
service.Vital documents are those that demonstrate where and how to use VCTC Intercity bus,how to
access services and additional information, and information about VCTC's TitleVI program.At this time
VCTC does not have the funds required to translate all written materials -- such an undertaking would
incur substantial costs and require substantial resources.
In addition,VCTC will continue to offer interpretation at public meetings when possible. Providing
interpretation services to allow LEP populations to participate by obtaining information about VCTC
services has been a core activity at VCTC since its creation. VCTC has reached out to LEP populations
through attendance at planning workshops sponsored by CAUSE and ASERT, which has helped to
access LEP persons and bring them into the VCTC planning process.
Factor4:The resources available to VCTC and overall cost to provide LEP assistance
As VCTC serves a vast area, outreach will need to be varied and, at times, event specific.The VCTC
Public Participation Plan lays out the types of public outreach activities that will be undertaken for the
various levels of public events.VCTC will continue working with local advocacy groups like CAUSE and
ASERT to ensure contact with LEP populations; there is little to no cost to the agency to do this.
Strategies such as language advertisements on the radio will be utilized if funding becomes available.
VCTC's Regional Transit Information Center (RTIC) has bi-lingual Spanish-speaking staff. This plus other
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RTIC costs related to translation services cost VCTC about $50,000 per year.
Implementation Plan
Language Assistance Measures
VCTC will continueto use a variety of techniques or practices to provide meaningful, early and
continuous opportunities for all interested County residents to participate in the dialoguethat informs
key decisions, regardless of language barriers.This is done in a number of ways, including:
General Measures or Practices
• Review prior experiences with LEP populations to determine the types of language services that are
needed.
• Robust use of"visualization"techniques, including maps, charts and photographs to illustrate
trends, choices being debated, etc.
• Translateto Spanish as a matter of routine selected printed materials for the various traveler
services provided by VCTC (VCTC Intercity transit services,Valley Express services, fare media and
other firebox information,transit seat drops,freeway call box information,ADA certification
materials and services,transit meeting notices, and regional Rideshare materials).
• Work to involve in VCTC's activities non-profit groups that advocate on behalf of persons with
limited English proficiency.
• Identify areas within the service area with high concentrations of LEP individuals
• Include,as appropriate, limited-English speaking populations in random-digit telephone surveys
and/ortransit rider surveys.
• Translation of vital documents - including certain news releases, brochures,fact sheets, portions of
the Heritage Valleytransit plan, and Unmet Transit Needs notices.
• All translated documents will be posted onto the VCTC website,future plans could include installing
the website translator gadget powered by Google Translate or similar gadgets on VCTC's homepage
• Ensure competency of translators; have interpreters available, if requested 3 days in advance 72
hours) at meetings. Contract with a language translation firm for on-call assistance translating
documents.
• Provide multi-lingual staff atthe VCTC Regional Transit Information Center.
• Encourage multi-lingual staff at the transit dispatch offices and transit operators (as of April, X018:
} Valley Express: 50% of the drivers and BD%G of the dispatchers and are bilingual in English
and Spanish
VCTC Intercity. 75% ofthe drivers are bilingual (8D% speak Spanish, 10% speak Tagalog), and
all of the dispatchers are bilingual it bo=h Spanish and English
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Local Community Media
• Work with Spanish language media outlets to place articles about VCTC's work or announce
participation opportunities.
• Purchase display ads in Spanish language community newspapers to announce public hearings.
Outreach Techniques
When staff prepares a document or schedules a meeting,for which thetarget audience is expected to
include LEP individuals,then documents, meeting notices,flyers, and agendas will be printed in an
alternative language based on the known LEP population. Interpreters may be available as needed.
VCTC will continueto develop relationships with organizations that serve LEP indiviauals.
Monitoring and Updating of the LAP Plan
VCTC will monitor requests for translations and adjust practices to meet demand while maintaining a
basic level of access by LEP populations to key programs and documents.VCTC's LAP Plan will be
updated periodically as required by U.S. DOT and as needed to reflect significant changes. At
minimum,the plan will be reviewed and updated when data from new ACS counts are available, or
when it is clear that higher concentrations of LEP individuals are present in the VCTC region. Updates
will includethe following:
• How the needs of LEP persons have been addressed
• Determination of the current LEP population in the service area per the latest Census reports at
the community level
• Determination as to whether the need for translation services has changed or whether a
change in the contractor used fortranslation services is warranted based on geographical
proximity or availability at times needed
• Determine whether VCTCs financial resources are sufficient to fund bilingual or multi-lingual
language assistance resources needed
• Determine whether VCTC has fully complied with thegoals of this LAP Plan
• Determine whether complaints have been received concerning VCTCs failureto meet the
needs of LEP individuals
• Regularly assess the effectiveness of how VCTC communicates with LEP individuals through use
of surveys, conversations with advocacy groups etc.
Staff Training
VCTC works to instill its staff with an awareness of and sensitivity to the needs of LEP residents. The
following training will be provided to VCIC staff:
1. Information ontheVCTCTitleVF Procedures and LEP responsibilities
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2. Description of language assistance services offered to the public
3. Documentation of language assistance requests
4. How to handle a potential Title VI/LEP complaint
Dissemination of the VCTC LAP Plan
A link to theVCTC LAP Plan and theTitle VI Procedures is included on the VCTC website at
www.goventura.org/titl a-vi
Any person or agency may request a copy of the plan via telephone,fax,mail, e-mail or in person and
shall be provided a copy of the plan at no cost. LEP individuals may also request copies of the plan in
transla:ion.
Questions or comments regarding the LAP Plan may be submitted to the Ventura County
Transportation Commission,Title VI Coordinator.
Peter DeHaan,Director of Programming
VCTC
950 County Square Drive, Suite 207
Ventura,CA 93003
Cffi ce:805-542-1591
Email: pdehaan{,Roventura.org
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ATTACHMENT 5
RESOLUTION NO. 2019 - ____
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
MOORPARK, CALIFORNIA, ADOPTING AN UPDATED TITLE
VI PLAN, INCLUDING ADOPTION OF CERTAIN ELEMENTS
OF THE VENTURA COUNTY TRANSPORTATION
COMMISSION TITLE VI PROGRAM FOR MOORPARK CITY
TRANSIT AND RESCINDING RESOLUTION NO. 2013-3247
WHEREAS, the City of Moorpark/Moorpark City Transit (City) is committed to
ensuring that no person is excluded from participation in, or denied the benefits of its
services on the basis of race, color or national origin as protected by Title VI of the Civil
Rights Act of 1964 as amended; and
WHEREAS, the City is a subrecipient of Federal revenues and is required to meet
Federal Regulatory requirements for Title VI of the Civil Rights Act of 1964, established
by the Code of Federal Regulations part 21.7; and
WHEREAS, the City assures that all residents and visitors are afforded meaningful
access to the City’s programs, activities and services; and
WHEREAS, on December 4, 2013, the City Council adopted Resolution No. 2013-
3247, adopting certain elements of the VCTC 2009 Title VI Program; and
WHEREAS, on April 6, 2018, the VCTC adopted an updated Title VI Program; and
WHEREAS, the City has updated its Title VI Program; and
WHEREAS, the City is eligible to adopt certain elements of the updated VCTC
Title VI Program to make the City compliant with Title VI requirements and has
incorporated them into the City’s Title VI Program.
NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF MOORPARK
DOES HEREBY RESOLVE AS FOLLOWS:
SECTION 1. Resolution No. 2013-3247 is hereby rescinded upon the effective
date of this resolution adopting an updated Title VI Program.
SECTION 2. Authorizes the City to adopt the updated Title VI Program,
incorporating the following elements of the VCTC Title VI Program: Notice to
Beneficiaries, Title VI Complaint Procedures, Language Assistance Plan (Limited English
Proficiency Plan), and Public Participation Plan.
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SECTION 3. The City Clerk shall certify to the adoption of this resolution and
shall cause a certified resolution to be filed in the book of original resolutions.
PASSED AND ADOPTED this 4th day of September, 2019.
Janice S. Parvin, Mayor
ATTEST:
____________________________________
Ky Spangler, City Clerk
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