HomeMy WebLinkAboutAGENDA REPORT 2023 1004 CCSA REG ITEM 09CCITY OF MOORPARK, CALIFORNIA
City Council Meeting
of October 4, 2023
ACTION RECEIVED PRESENTATION.
BY A. Hurtado.
C. Consider Presentation on Enhanced Functionalities, Efficiencies, and Customer
Interaction Options Available Through the City’s New Self-Help Online Portal
(SHOP). Staff Recommendation: Receive presentation. (Staff: Brian Chong,
Assistant to the City Manager)
Item: 9.C.
ITEM: 9.C.
Consider Presentation on Enhanced Functionalities, Efficiencies, and
Customer Interaction Options Available Through the City’s New Self-Help
Online Portal (SHOP). Staff Recommendation: Receive presentation.
(Staff: Brian Chong, Assistant to the City Manager)
Verbal Presentation Only
No Staff Report
44
www.moorparkca.gov/SHOP 45
What is Energov?
•Phase #3 of multi-year effort to consolidate City’s
software systems
•Includes permitting, business registrations, and
code enforcement
•Enables increased customer service options,
automation, and streamlined recordkeeping
46
Expanded Customer Service
Now:
Apply for Building Permits
Apply for Parking Permits
Coming Soon:
Planning, Public Works Permits
Online Permit Applications 47
Expanded Customer Service
48
Expanded Customer Service
49
Expanded Customer Service
50
Expanded Customer Service
51
Expanded Customer Service
Benefits of Online Applications:
• Available 24/7
• No lines!
• Reduced data entry for customers and staff
• Less paper
• Faster routing/reviewing than physical plans
Online Permit Applications 52
Expanded Customer Service
Online Inspection Requests 53
Expanded Customer Service
Online Inspection Results 54
Expanded Customer Service
Now:
All Permits
Business Registrations
Planning Entitlements
Online Payments 55
Expanded Customer Service
Online Payments 56
Expanded Customer Service
Online Payments 57
Expanded Customer Service
Online Documents + Resubmittals 58
Automation
•Notifications (payments, new apps, new plans)
•Reduced data entry
•Automated financial reports
•Automated activity reports
59
Automation
Automated Notifications 60
Automation
Automated Reports 61
Streamlined Recordkeeping
•Everything in one place
•Universal access for staff
•Files & plans are available, searchable
•Instant access to files, even for field staff
•Integration with financial software
62
Other Benefits
•New credit card processor with lower fees
•Same software as other nearby cities
Easier to find knowledgeable staff
High collaboration between agencies
63
Stats
•584 Online User Accounts
•33% of Building Permits applied for online (August)
•18% of payments made online (August)
•$0 in third-party implementation costs for Energov
•20% of Parking Permits applied for online
64
What’s Next?
•Fully online Business Registration Renewals
•Additional online permit applications
•Fee Schedule updates
•Expanded field functionality on iPads
•Upgrade to new 2023/2024 software version
65
Thank You!
•City Staff
•Tyler Deployment Team
•Colleagues in Ventura and Simi Valley
•Customers and Contractors
66
www.moorparkca.gov/SHOP 67