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Home My WebLink AboutAGENDA REPORT 2024 0403 CCSA REG ITEM 09A CORRESPONDENCEINTERFACE CHILDREN & FAMILY SERVICE Get Connected. Get Help.™ ITEM: 9.A. - CORRESPONDENCE RECEIVED INTERFACE CH I LDREN & FAM I LY SERV I CES Erik Sternod, MS Executive Director 4001 Miss ion Oo ks Blvd ., Suite I • Comor il lo, CA 9301 2-5 156 es ternod @icf s.org • 805 .485 .6114 -www .i cfs.org Find accessible transportation options AND Find nearby community services that are convenient by bus TYPES OF TRANSPORTATION SERVICES • Public transit • Specialized transit for seniors and individuals with disabilities • Other community-based transportation FIND SERVICES Looking for community services in your area? Use the "Find Services" feature on the 211 Ride site and search for services that fit your needs . Find the easiest transportation option to get you to food pantries, senior services, health services, and more. ff Visit www.211Ride.org • Call 211 !!!.!..i £~ @ ~ A ~ ~ [ID] HOUSING INCOME & CRISIS MENTAL EXPENSES SERVICES HEALTH ~ ~ []~ EDUCATION FOOD TRANSPORTATION ~ v~ ~ ➔lJ HEALTH SUBSTANCE LEGAL REENTRY CARE ABUSE ASSISTANCE CALL 2-1-1 (800.339. 9597) CLICK 211 Ventura.org TEXT zip code to 898211 2-1-1 Is free, fast and confidential Available 24 Hours A Day, 7 Days A Week in over 150 languages 2-1-1 Ven t ura Cou nty is a p rogram of Int e rf ace C hild re n & Family Services in part nershi p w it h t he Cou nty of Ve nt ura , First 5 a nd Unit ed Way ~ United Wr, of Venturi County To Report A Hate Act Call 833-8-N0-HATE or Visit CAvsHate.org CA YlHATE PROGRAM GOALS • Help individuals and communities targeted for hate • Identify options for next steps after an act of hate • Connect people targeted for hate with culturally competent resources and care coordination services • Improve hate incident and crime reporting data to enhance prevention and response PARTNER WITH CALIFORNIA VS HATE Your voice matters in the fight to reduce hate. We need your help to make all Californians aware of this critical resource in the effort to support people and stop hate . • Visit our website for free, shareable graphics and posters • Drive awareness by promoting California vs Hate as a resource that you share with your community • Reach out to info@cavshate.org to get in touch with our team for more opportunities FAQ How do I report hate? Any victim of or witness to a hate incident or crime in California can report it and receive support any time at CAvsHate.org. You can also call 833-8-NO-HATE; (833) 866-4283 Monday -Friday from 9:00 am -6:00 pm. If outside of those hours, you can leave a voicemail, or you can call 211 to report hate and seek support. You can currently subm it reports online in 15 languages and, when calling the hotline, you can get access to support in over 200 languages. If you want to report a hate crime to law enforcement immediately or you are in present danger, please call 911 . What happens after you report? Callers will be connected with a professional trained in culturally competent communication and trauma -informed practices. Whether you report online or by phone, you will be contacted by a care coordinator who will follow up with you to ensure you are able to access resources and support, including legal, financial , mental health, and mediation services . Can I remain anonymous? All reports are confidential and can be made anonymously. Whether or not you report anonymously, your identity will not be disclosed without your consent unless required by law. Is law enforcement involved? California vs Hate is not run by the police . Your report will not be shared with law enfo r cement without your consent. We will only connect you with law enforcement if you request it. Our team can share information about how to report to police or local prosecutors if needed. California vs Hate will also identify civil legal options that don't involve the criminal legal system, both through the Civil Rights Department and other agencies . What if I am undocumented? You do not need to disclose your immigration status when you report with California vs Hate. Hotline services are provided for free , regardless of immigration status . Why is it important to report? Reporting will stop the normalization of hate in our communities , and ensure impacted individuals get the help they need. n that may be motivated by bias against another person's actual or perceived identity{ies) and/or Whll!t IJ • hate crime? rt of a protected group. Perpetrators may be motivated by different tliscriminatory biases, inc luding, e basis of race, color, disability, religion, national origin, sexual orientation, gender, or gender identity. hate incidents -{1) acts of hate that are not crimes but violate civil rights laws, and (2) acts of hatEt w but still cause significant harm In a community. Undet California law, a hate crime is a criminal act committed, in whole or in part, because of one or more of the following actual or perceived characteristics of the victim: disability, gender, gender identity, nationality, race or ethnicit y, religion, sexual orientation; or because of the person's association with a person or group with one or more of these actua l or percei ved characteristics. INTERFACE 2·1·1 of Ventura County Since 2005, Interface 211 Ventura County (211VC) has served as the conduit between community members, social service agencies, and community-based organizations by responding to calls and texts from community members seeking shelter, health care, food, utilities, mental health support, legal services, consumer and public safety, transportation, and emergency and disaster services. In nearly 20 years of service, 211 VC has acquired extensive experience in providing access to critical resources that aid local and national populations in navigating services and support during some of their most vulnerable moments. Today, we are proud to highlight the following statewide projects : Public Safety Power Shutoff {PSPS) Care Coordination Interface 211 Ventura County (211 VC) is entrusted by investor-owned utility companies, PG&E and Southern California Edison, to provide care coordination to their most vulnerable customers: access and functional needs and medically dependent Californians across 12 counties. Locally and statewide, 211 VC has provided resources to individuals in need of care coordination such as transportation services, shelter accommodations, food assistance, Public Safety Power Shutoffs (PSPS) care planning, and battery or generator rebates. Kick It California {Kick It CA) Kick It California is one of the state's most successful tobacco cessation campaigns to date . Each time a caller contacts 211 VC, they are screened for tobacco cessation benefits and connected to Kick It CA's one-on -one coaching an·d self-help resources . Kick It CA has made a significant impact on communities that are particularly vulnerable to tobacco use. Through a gift card program, Kick It CA incentivizes tobacco users to learn more about the science and support that helps people quit tobacco for good. Highly trained Quit Coaches work one-on -one with clients to develop personalized quit plans and inspire clients to take quitting more seriously than ever. Since May 2022, The Kick It CA program has received over 38,000 referrals from 211s across California, providing smokers, vapers, and tobacco chewers with much needed support. Ride United Ride United: Last Mile Delivery began as a program to assist vulnerable populations in getting food and other essential items during the COVID -19 pandemic and has continued to expand, filling gaps in services that predate the pandemic. Since April 2020, the 211-United Way Worldwide-DoorDash projecthas helped to deliver food boxes and other necessities to more than 15,000 local residents and over 45,000 people statewide. The no-cost program initially provided support with food and groceries but grew to include supplies such as pet food, blankets, and personal hygiene items. The popular PET Project delivery program has helped reduced the number of pets surrendered to our local animal shelters because of food insecurity, leaving room for other animals in need . Interface Children & Family Services Strengthening ch il dren . fam ilies , individuals , and communities to be safe , healthy , and thriving through comprehensive soc ial se,v ices . Domestic Violence & Child Abuse Prevention · Human Trafficking Prevention & lnte,vention • Justice Se,vices Mental Health & Trauma Treatment · Youth Crisis & Homeless Se,vices • 211 Information & Assistance 4001 Mission Oaks Blvd , Suite I · Camarillo , CA 93012 • www .icfs .org • 805.485 .6114 • Tax ID 95-2944459 INTERFACE 2·1·1 of Ventura County The Ride United: Last Mile Delivery program has become a safety net for residents who are elderly, disabled, or out of work, supporting individuals in meeting their basic needs despite transportation issues, health issues, or other socioeconomic barriers. Although funding for the project sunset in June of 2023, Interface 211 is determined to fill the funding gap and continue this life-saving program which helps reduce food insecurity for entire families -pets included! Ventura County Versus Hate In partnership with the California Department of Civil Rights for the statewide program California Versus Hate, Interface 211VC is launching our own campaign: Ventura County Versus Hate. This program works to increase systemic equality and fill social gaps by promoting services that treat individuals fairly and justly, regardless of their race, ethnicity, or culture. According to healthmattersinvc.org, there was a 40% increase in hate crimes in Ventura County from 2020 to 2021. As part of the program, 211 VC has a specialized team trained to respond to reports of hate crimes committed across California. This team assesses the caller's safety, determines the need for emergency assistance, and provides connections to local resources for physical and mental health support. It will also assist callers in submitting reports and requests for legal assistance to the Department of Justice. 211VC is committed to raising awareness in the county about the program to promote Ventura County as a safe place for every community member by promoting Hate Crime Awareness Week June 16th -22nd, 2024. This will coincide with Pride Month and Juneteenth, which serves as a perfect conduit to help build awareness in racial, ethnic, and LGBTQA+ communities. 211Ride Community members experiencing physical, medical, cognitive, emotional, and age-related challenges frequently encounter barriers to local and regional transportation. Through the 211Ride program, 211VC leverages existing technology to deliver innovative transportation assistance and ride planning solutions and meet the unique transportation needs of Ventura County residents. 211Ride simplifies the trip planning process by assessing factors such as physical mobility, age, preferred transit mode, and schedule. 211Ride provides ride recommendations by bus, specialized transportation, and volunteer transportation services and goes one step further to locate community services and programs that are central to users' location. Explore transportation options and the 211Ride platform by visiting 211ride.org. Interface Children & Family SeNices Strenglhening children , families, individuals, and communities to be safe , health y, and thriving through comprehensi ve soc ial seivices . Domestic Violence & Child Abuse Prevention · Human Trafficking Prevention & lnteivention · Justice Seivices Mental Health & Trauma Treatment Youth Crisis & Homeless Seivices • 211 Information & Assistance 4001 Mission Oaks Blvd , Suite I · Camarillo , CA 93012 • www .icfs .org • 805 .485.6114 • Tax ID 95-2944459 INTERFACE 2·1·1 of Ventura County In 2022, Interface 211VC responded to more than 254,000 callers statewide, delivering sympathetic, trauma-informed, and knowledgeable responses to individuals navigating overwhelming and challenging circumstances in their lives. As the needs of our local and national communities continue to evolve, our agency is committed to growing and evolving alongside them so that we remain a trusted resource for health and social service support . About Interface 2 11 Ventura County Interface 211 Ventura County {211 VC), a program of Interface Children & Family Services , is the most comprehensive information and referral service for local residents. Each year, 211VC responds to more than 25,000 Ventura County callers and to over 300,000 annual calls statewide, providing communities with information and resources related to shelter, health care, food, utilities, mental health, legal, consumer and public safety, disaster/emergency services, transportation, and more. 211VC is available 24 hours a day, 7 days a week by calling 211, texting your zip code to 898- 211, or online at 211ventura.org. 211VC delivers health and social service support to individuals in 150+ languages through phone interpretation services . Interface Children & Family Services Strengthening children , families, individuals, and communities to be safe , healthy , and thriving through comprehensive social serv ices . Domestic Violence & Child Abuse Prevention · Human Trafficking Prevention & Inte rv ention Justice Services Mental Health & Trauma Treatment · Youth Crisis & Homeless Services · 211 Inform ation & As sistance 4001 Mission Oaks Blvd , Suite I • Camarill o, CA 93012 • www .icfs .org • 805.485 .6114 • Tax ID 95.2944459 At Interface, we are committed to embracing our role as a community leader and innovator in social services, building bridges in our community to expand our responsiveness and collaboration, continuing to provide best-in-class services, and centering equity in all that we do. PREVENTION & INTERVENTION Interface provided individuals and families with 3,883 shelter bed nights across our five shelters. MENil"~I! F.IE«l!ili f.l IJ. m~u~mREATMENTI delivered over 7,111 hours of Mental Health and Trauma Treatment services to 763 clients. Coordinated 29,288 deliveries of hot meals, groceries, pet food, and medication statewide. Provided 1,037 no-cost LYFT rides to pharmacies, COVID clinics, medical appointments, food pantries, and more. Interface's Medi-Cal Navigators, a Justice Services program, provided Medi-Cal application assistance to more than 5,700 clients. DO YOU ... SMOKE OR VAPE? Or live with someone who does? Get connected. Get help. INTERFACE 2·1·1 of Ventura County , SAf-~lr1 P R 0Frfr l110N CARE COORDINATION SERVICES 0 Food Assistance Refer eligible households to food pantries and other food access during and after a PSPS Battery or Generator Rebate Link eligible households with battery or generator rebate programs from participating utility companies Accommodations Provide eligible househo lds w ith hotel vouchers or other accommodations during a PSPS Transportation Connect eligible households with transportation resources when remaining home is not an option during a PSPS Pacific Gas and Electric Company PUBLIC SAFETY POWER SHUT OFFS When there's increased wildfire risk, one critical tool the utility companies use to prevent wildfires is Public Safety Power Shutoff (PSPS). The utility companies may need to temporarily shut off power to prevent the electric system from becoming a source of ignition and ensure the safety of the publ ic . CARE COORDINATION Through a collaborative partnership, the California 211 Network, PG&E, and SCE support customers with Access and Functional Needs such as a disability, limited transportation, or other need for assistance who reside in a high fire risk area by connecting them to resources , programs, and local support systems. QUALIFYING: Care Coordination is for utility customers who live in high fire- risk areas and: • Rely on power for medical needs • Rely on power for assistive technology • Have disabilities • Have chronic conditions or injuries • Have limited English proficiency • Care for children • Are an older adult • Are pregnant or nursing • Are experiencing homelessness • Are low-income • Do not have reliable transportation Call 211 • Text "PSPS" to 211-211 • Visit 211Now.com PUBLIC SAFETY POWER SHUTOFF CARE COORDINATION FROM 211 of Ventura County PUBLIC SAFETY POWER SHUTOFFS CARE COORDINATION SERVICES PSPS Care Planning Help customers prepare a safety plan for before, during, and after a PSPS Transportation Connect eligible households with transportation resources when remaining home is not an option during a PSPS Accommodations Provide eligible households with hotel vouchers or other accommodations during a PSPS Food Assistance Refer eligible households to food pantries and other food access during and after a PSPS Battery or Generator Rebate Link eligible households with battery or generator rebate programs from participating utility companies Pacific Gas and E /ectric Company Call 211 • Text "PSPS" to 211-211 • Visit 211Now.com Encuentre opciones de transporte accesibles y Encuentre servicios comunitarios cercanos que sean convenientes en autobus TIPOS DE SERVICIOS DE TRANSPORTE • Transito publico • Transito especializado para personas mayores y personas con discapacidad • Otros typos de transporte comunitario ENCUENTRE SERVICIOS lBusca servicios comunitarios en su area? Utilice la funci6n 'buscar servicios ' en el sitio de 211 Ride y busque los servicios que se ajusten a sus necesidades . Encuentre la opci6n de transporte mas facil para llegar a despensas de alimentos, servicios para personas mayores, servicios de salud y mas. m V:site www.211Ride.org • Llame 211 !!!.!./f;.s.~ @ ~ A ~ ~ [ill] VIVIENDA INGRESOS SERVICIOS SALUD Y GASTOS DE CRISIS MENTAL ~ ~ {]~ EDUCACION COMIDA TRANSPORTE ~ ~~ ~ ➔:o CUIDADO ABUSO DE ASISTENCIA REENTRADA DE LASALUD SUSTANCIAS LEGAL LLAME 2-1-1 (800.339. 9597) CLIC 211 Ventura.org ENVIE c6digo postal a 898211 2-1-1 es gratis, rapido y confidencial Disponible 24 horas al dfa, 7 dfas a la semana en m6s de 150 idiomas 2-1-1 del Condado de Ventura es un programa de Interface Children & Family Services en asociaci6n con el Condado de Ventura, First 5 y United Way lm flRST5 YIM:, ~-1m ' LI VENTURA COUNTY IILYJllJ '-•""-S ..... i.,.ct1~ United W•r of V.ntur, Count y Para reportar un acto de odio llame al (833)866-4283 o visite CAvsHate.org 't ~~ ~·· l . ' -"' OBJETIVOS DEL PROGRAMA: • Ayudar a las personas y comunidades que son victimizados por el odio • ldentificar opciones para los pasos que siguen despues de un acto de odio • Conectar a las personas que han sido victimizadas por el odio con recursos culturalmente competentes y coordinaci6n de servicios de atenci6n. • Mejorar la informaci6n y da t os sobre incidentes de odio y delitos para mejorar la prevenci6n y la respuesta. ASOCIAT E CON CA LIFORNIA VS HATE Tu voz importa en la lucha para reducir el odio . Necesitamos su ayuda para que todos las californianos sean conscientes de este recurso fundamental en el esfuerzo por apoyar a las personas y detener el odio . • Visite nuestro sitio web para obtener graficos y carteles gratuitos y compatibles. • Genere conciencia al promove r California vs Hate (California contra el Odio) como un recurso que comparte con su comunidad . • Comunfquese con i nfo@ cavshate .org para ponerse en contacto con nuestro equipo y para obtener mas oportunidades. DEFINIR ACTOS DE 0D10 tQu6 es un Incident• de odlo? PREGUNTAS MAS FRECUENTES ,Como reportar el Odio? Cualquier vfctima o testigo de un incidente o delito de odio en California puede denunciarlo y recibir apoyo en cualquier momento en CAvsHate.org . Tambien puede llamar al (833) 866-4 283 lunes -viernes de 9:00 am -6:00 pm . Si su llamada esta fuera de ese horario, puede dejar un mensaje de voz o puede llamar al 211 para denunciar el odio y buscar apoyo . Actualmente usted puede someter reporte en l fnea en 15 idiomas o puede llamar a la lfnea di r ecta para acceder a apoyo en mas de 200 idiomas . Si desea denunciar un delito de odio a la policia de inmediato o si se encuentra en peligro inmediato, llame al 911. ,Que pasara desp ues de repo rtar? Un coord i nador de atenci6n se comunicara con us t ed y hara un seguim iento con usted para garantizar que pueda acceder a recursos y apoyo . Un coordinador sera as ignado ya sea que reporte en linea o por telefono. El coordinador de atenci6n podra ayudarlo a conectarse con los r ecursos que satisfacen sus necesidades , incluyendo servicios legates, financieros, de salud mental y de mediac i 6n. ,Pue do reportar por anonima t o? Sf. Todos las informes son confidenciales y pueden realizarse de forma an6n i ma. Ya sea que el informe sea conducido de forma an6nima o no, su identidad nose divulgara sin su consentim iento . ,Esta i nvo l ucrada la po l ici'a en esta iniciativa? Californ ia vs Hate (California contra el Odio) no esta dirigido por la policfa. Su informe no sera compartido con la policia sin su cons entimiento. Lo conectaremos con la policia solamente si usted lo solicita . Si lo requiere nuestro equipo podra compartir informac i 6n sobre c6mo informar a la policia o a los fiscales locales. California vs Hate tambien identificara opciones de ley ci v il que no involuc r an el sistema penal a traves del Departamento de Derechos Civiles y otras agencias . ,Que pasa si no tengo estatus migratorio? No sera necesario divulgar su estado migratorio al presentar un informe o denuncia con California vs Hate . Los servicios de la lfnea directa seran gratuitos, independientemente del estado migratorio . ,Por que es importante denunciar el odio? Reportar frenara la normalizaci6n del odio en nuestras comunidades y asegura que las que han sido impactados puedan tener acceso a la ayuda que necesiten . Una expresi6n o acci6n hostil que puede estar motivada por prejuicios contra la(s) iden t idad(es) real o pe rcibidas de otra per sona y porque esa persona es parte de un grupo protegido. Los agresores pueden estar motivados por diferentes pre j uic ios discriminatorios, incluyendo, entre otros, prejuicios por motlvos de raza, color, discapacidad, religi6 n, ori gen nacion al, estatus migratorio, orlentaci6n sexual, genero o identidad de genero. Hay dos tipos principales de incidentes de od io: (1) actos de odio que no son delit()s, pero violan las leyes de derechos civiles, y (2) actos de odio que pueden no violar la ley, pero aun asi ca usan un dailo signlficativo en una comunidad. iQu6 es un crlmen de odlo? Seg(m la ley de Ca lifornia, un delito de odio es un acto cri mina l cometido, en su totalidad o en parte, debi do a una o mas de las siguientes caracterfsticas reales o percibidas de la vfctima: discapacidad, genero, ident idad de ge nero, nacio nalidad, raza o et nia, religion, orientaci6n sexua l; o debido a la asociac i6n de la persona con una persona o gr upo con una o mas de est as caracterfsticas reales o percib idas. USTED ... l,FUMAS 0 VAPEAS? i,O vives con alguien que lo hace? Conectese. Consigue ayuda. INTERFACE 2·1·1 Conectate. Obten Ayuda. ™ SERVICIOS DE COORDINACION DE ATENCION 0 Asistencia alimentaria Alojamientos Remitir a los hogares elegibles a despensas de alimentos ya otros accesos a alimentos durante y despues de un PSPS Reembolso por baterf a o generador Vincular los hogares elegibles con programas de reembolso de baterfas o generadores de las empresas de servicios publicos participantes Proporcionar a los hogares elegibles con alojamiento en un hotel o otros hospedajes durante un PSPS Transporte Conectar a los hogares elegibles con recursos de transporte cuando permanecer en casa no es una opci6n durante un PSPS Pacific Gas and Electric Company Llama al 211 • Envie un mensaje de texto con la palabra "PSPS" al 211-211 • Visite 211Now.com COORDINACl0N DE ATENCl0N DE CORTES DE ENERGIA POR SEGURIDAD PUBLICA DEL 211 INTERFACE 2·1·1 Conectate. Obten Ayuda. ™ CORTES DE ENERG(A POR SEGURIDAD P0BLICA C00RDINACl6N DE ATENCl6N CONDICIONES PARA ACTIVAR PSPS ..::, VIENTOS Y RAFAGAS FUERTES ~ OBSERVACIONES EN TIEMPO REAL MEDIANTE UNA RED DE SENSORES METEOROLOGICOS DE UL TIMA GENERACION • AMENAZA DE INCENDIO A LAINFRAESTRUCTURA ELECTRICA Pacific Gas and Electric Company ¾ BAJA HUMEDAD * VEGETACION SECA QUE PODRIA SERVIR COMO COMBUSTIBLE PARA UN INCENDIO FORESTAL ~ AVISOS DE BANDERA ROJA DECLARADOS POR EL SERVICIO METEOROLOGICO NACIONAL SERVICIOS DE COORDINACION DE ATENCION Planificacion de la atenci6n de PSPS Ayuda a los clientes a preparar un plan de seguridad antes, durante y despues de un PSPS Transporte Conectar a los hogares elegibles con recursos de transporte cuando permanecer en casa no es una opci6n durante un PSPS Alojamientos Proporcionar a los hogares elegibles con alojamiento en un hotel o otros hospedajes durante un PSPS Asistencia alimentaria Remitir a los hogares elegibles a despensas de alimentos y a otros accesos a alimentos durante y despues de un PSPS Reembolso por baterfa o generador Connecta a hoga res elegibles con programas de reembolso de baterfas o generadores de las compaiifas de servicios publicos participantes Llama al 211 • Envie un mensaje de texto con la palabra "PSPS" al 211-211 • Visite 211Now.com