HomeMy WebLinkAboutRES CC 2024 4273 2024 0918 RESOLUTION NO. 2024-4273
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
MOORPARK, CALIFORNIA, ADOPTING AN UPDATED TITLE VI
PLAN FOR MOORPARK CITY TRANSIT AND RESCINDING
RESOLUTION NO. 2021-4021
WHEREAS, the City of Moorpark/Moorpark City Transit (City) is committed to
ensuring that no person is excluded from participation in, or denied the benefits of its
services on the basis of race, color or national origin as protected by Title VI of the Civil
Rights Act of 1964 as amended; and
WHEREAS, the City is a subrecipient of Federal revenues and is required to
meet Federal Regulatory requirements for Title VI of the Civil Rights Act of 1964,
established by the Code of Federal Regulations part 21.7; and
WHEREAS, the City assures that all residents and visitors are afforded
meaningful access to the City's programs, activities and services; and
WHEREAS, on July 7, 2021, the City Council adopted Resolution No. 2021-
4021, adopting certain elements of the VCTC 2021 Title VI Program and rescinding
Resolution No. 2019-3840; and
WHEREAS, an update Title VI Program Plan, attached hereto as Exhibit A, has
been prepared and presented to City Council on September 18, 2024_
NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF MOORPARK
DOES HEREBY RESOLVE AS FOLLOWS:
SECTION 1. The update to the Title VI Program covering Fiscal Years
2024/25 to 2026/27 is hereby adopted.
SECTION 2. Resolution No. 2021-4021 is hereby rescinded upon the effective
date of this resolution adopting an updated Title VI Program Plan.
SECTION 3. The City Clerk shall certify to the adoption of this resolution and
shall cause a certified resolution to be filed in the book of original resolutions.
PASSED AND ADOPTED this 18th day of September, 2024.
A .L.Y.
ATTEST: Chris R. Enegre"11Fayor ..pW,.9ARK0.4
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Exhibit A: City of Moorpark/Moorpark City Transit Title VI Program Plan ��� �
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Resolution No. 2024-4273
Page 2 EXHIBIT A
CITY OF MOORARK
MOORPARK CITY TRANSIT
2024 Title VI Program
(Fiscal Years 2024/25 to 2026/27)
Final Report
August 2024
Adopted by the Moorpark City Council
September 18, 2024
Prepared by
Moore&Associates, Inc.
25852 McBean Pkwy#187
Valencia,CA 91355
888.743.5977
Resolution No. 2024-4273
Pa•e 3
11:1111111,`1: CITY OF MOORPARK
49
2024 MOORPARK CITY TRANSIT TITLE VI PROGRAM
E"7 August 2024
The City of Moorpark operates fixed-route, Dial-a-Ride,and on-demand bus service throughout Moorpark
with stops at key locations throughout the city.
This document was prepared by Moore&Associates, Inc., on behalf of the City of Moorpark. It has been
adopted by the City of Moorpark city council to comply with Title VI of the Civil Rights Act of 1964,
including recent provisions detailed in U.S. Department of Transportation's FTA Circular 4702.1B, "Title VI
Requirements and Guidelines for Federal Transit Administration Recipients."
MOORE&ASSOCIATES, INC. PAGE ii
Resolution No. 2024-4273
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CITY OF MOORPARK
2024 MOORPARK CITY TRANSIT TITLE VI PROGRAM
YJ
rip August 2024
TABLE OF CONTENTS
Section 1 I Introduction 5
The City of Moorpark/Moorpark City Transit Policy Statement 5
Environmental Justice Requirements 5
Section 2 I Title VI Notice to the Public and Locations Where Displayed 7
Title VI Notice to the Public 8
Section 3 I Title VI Complaint Procedures and Forms 11
Title VI Complaint Procedure and Form 11
Complaint Procedures 11
Section 4 I List of Transit-Related Title VI Investigations, Complaints, and Lawsuits 19
Section 5 I Public Participation Plan 20
Introduction 20
Purpose of the Plan 20
Public Participation Process 20
Evaluation 23
Section 6 I Summary of Outreach Efforts 24
Section 7 I Language Assistance Plan and Four-Factor Analysis 25
Purpose of the Language Assistance Plan 25
Language Assistance Plan Goals 25
Four-Factor Analysis 26
Language Assistance Implementation Plan 32
Implementation Plan 35
Section 8 I Minority Representation on Planning and Advisory Bodies 36
Section 9 I Subrecipient Monitoring and Schedule of Subrecipient Title VI Program Submissions 37
Section 10 I Title VI Equity Analysis 38
Section 11 I System-wide Standards and Policies 39
Vehicle Load 39
Vehicle Headway 39
On-time Performance 40
Service Availability 40
Distribution of Transit Amenities 40
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Resolution No. 2024-4273
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ti��ra CITY OF MOORPARK
LA2024 MOORPARK CITY TRANSIT TITLE VI PROGRAM
ii� August 2024
Vehicle Assignment 40
Section 12 I City Council Approval of Title VI Program Update 41
Attachment A I Draft Title VI Letters 42
Attachment B I Survey Instruments 45
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Resolution No. 2024-4273
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.*14.1r` CITY OF MOORPARK
re ) 2024 MOORPARK CITY TRANSIT TITLE VI PROGRAM
August 2024
Section 1 I Introduction
The City of Moorpark/Moorpark City Transit Policy Statement
The City's transit services,commonly known to the public as Moorpark City Transit,are in compliance with
FTA Title VI requirements.
Title VI states that"no person in the United States shall, on the grounds of race, color, or national origin,
be excluded from participation in, be denied the benefits of,or be subjected to discrimination under any
program or activity receiving Federal financial assistance." The FTA is required to ensure federally
supported transit services and related benefits are provided consistent with Title VI.
For the City of Moorpark, this means no person or group of persons will be discriminated against with
regard to fares, routing, scheduling, or quality of transportation service that the City furnishes, on the
basis of race,color,or national origin. Frequency of service,age and quality of the City's vehicles assigned
to routes,quality of the transit facilities serving the City,and location of routes will not be determined on
the basis of race,color, or national origin.
The City of Moorpark(inclusive of Moorpark City Transit and MCT On Demand) ensures that its programs,
policies,and activities comply with Department of Transportation's(DOT)Title VI Regulations(49 CFR Part
21) and with Limited English Proficient (LEP) Persons requirements (70 FR 74087, December 14, 2005).
The City is committed to creating and maintaining a public transportation system that is free of all forms
of discrimination. The City will take necessary preventive corrective and disciplinary actions to stem
behavior that violates this policy or the rights and privileges it is designed to protect. FTA requires
recipients to documents compliance with DOT Title VI regulations by submitting a Title VI Program once
every three years.
Environmental Justice Requirements
The City of Moorpark shall integrate an environmental justice analysis into its National Environmental
Protection Act(NEPA) documentation of construction projects. For projects where NEPA documentation
is not required, the City of Moorpark will prepare an environmental assessment (EA) or environmental
impact statement (EIS) assessing potential disparate impact and disproportionate burden when
performing construction projects. The EA or EIS will integrate into its documents the following
components:
• A description of the low-income and minority population within the study area affected by the
project, and a discussion of the method used to identify this population (e.g., analysis of Census
data, direct observation,or a public involvement process);
• A discussion of all adverse effects of the project both during and after construction that would
affect the identified minority and low-income populations;
• A discussion of all positive effects of the project that would affect the identified minority and low-
income populations,such as improvements in transit service, mobility,or accessibility;
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• `_ CITY OF MOORPARK
e 2024 MOORPARK CITY TRANSIT TITLE VI PROGRAM
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• A description of all mitigation and environmental enhancement actions incorporated into the
project to address the adverse effects, including, but not limited to, any special features of the
relocation program that go beyond the requirements of the Uniform Relocation Act and address
adverse community effects such as separation or cohesion issues; and the replacement of the
community resources destroyed by the project;
• A discussion of the remaining effects, if any, and why further mitigation is not proposed; and
• For projects that traverse predominantly minority and low-income and predominantly non-
minority and non-low-income areas,a comparison of mitigation and environmental enhancement
actions that affect predominantly low-income and minority areas with mitigation implemented in
predominantly non-minority or non-low-income areas.
In addition,the State of California,through the California Environmental Quality Act(CEQA),requires state
and local agencies to identify the significant environmental impacts of their actions and to avoid or
mitigate those impacts, if feasible. When NEPA documents are prepared, the City will also comply with
CEQA regulations.
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Resolution No. 2024-4273
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A�j`_. CITY OF MOORPARK
4011b 2024 MOORPARK CITY TRANSIT TITLE VI PROGRAM
t1 August 2024
Section 2 I Title VI Notice to the Public and Locations Where Displayed
The City of Moorpark's Title VI Notice to the Public is currently posted at the locations listed in Exhibit 2.1.
Exhibit 2.1 List of Locations Where Title VI Notice Is Posted
Location Address
Moorpark City Transit buses and vans ----
City of Moorpark display case located next
to entrance to Development Services 799 Moorpark Avenue, Moorpark, CA 93021
Building
City of Moorpark website www.moorparkca.gov/transit
_ .- OOIPPAIllf g I
CITY TRANSIT
Public Ratice al Rights Under Trtle V1 ��. .' 1..
Moorpark.GA �; !�f
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MOORE&ASSOCIATES, INC. PAGE 7
Resolution No. 2024-4273
Pas 9
''��a-Ie,, CITY OF MOORPARK
1 l 1
2024 MOORPARK CITY TRANSIT TITLE VI PROGRAM
el August 2024
:,, C
Title VI Notice to the Public
Exhibit 2.2 Title VI Notice to the Public
My :r_-,MOCl1PADK
CITY TRANSIT
Public Notice of Rights Under Title VI
Moorpark,CA
The City of Moorpark operates its programs and services without regard to race, color, and
national origin in accordance with Title VI of the Civil Rights Act. Any person who believes
she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file
a complaint with the City of Moorpark.
For more information on the City of Moorpark's civil rights program and the procedures to
file a complaint, please contact:
Michelle bloomer, Senior Management Analyst, (805)517-6233 or email
mwoomeramoorparkca.gov;or visit
City Hall at 799 Moorpark Ave.,Moorpark, CA 93021.
If information is needed in another language,contact(805)517-6200. For more information,
visit www.moorparkca.gov.
Aviso Public()de Derechos de conformidad con el Titulo VI
Moorpark,CA
La Ciudad de Moorpark opera sus programas y servicios sin distincion de raza, color, o
origen nacional, de conformidad con el Titulo VI de la Ley de Derechos Civiles. Cualquier
persona que creee que el o ella ha sido perjudicada por una practice discriminatoria illegal
bajo el Titulo VI puede presentar una queja con la Ciudad de Moorpark.
Para mas informacion sobre la programa de derechos civiles de Ciudad de Moorpark y los
procedimientos para presenter una queja, por favor contacto:
Michelle bloomer, Senior Management Analyst,(805)517-6233 or email
mwoomer@moorparkca.gov;or visit
City Hall at 799 Moorpark Ave., Moorpark, CA 93021.
Si su necesita informacion en otro idioma, Ilame al(805)517-6200. Para mas informacion,
visite www.mooroarkca.gov.
MOORE &ASSOCIATES, INC. PAGE 8
Resolution No. 2024-4273
Pa•e 10
` CITY OF MOORPARK
I l01h
2024 MOORPARK CITY TRANSIT TITLE VI PROGRAM
' �fi� August 2024
Exhibit 2.3 Title VI Notice to the PuD -.I H.
f X in CI - 4
2u6 br ku jrod
Your Government City Services Our Community Doing Business
•
ADA Paratrensit Application Imo_ Tlk to A A.
Eats Ride Gude e
Title VI
Meorperk City Transit
Announcements
Civil Rights Public Information
Senior Dial-A-Ride
Application City of Moorpark Title VI Notice to the Public
Tide VI The City of Moorpark(City)Pont.,its Moorpark City Trance programs and services without regard A rate,=lot.or natueal
ll o Transit Programs a origin in ace rdenoe with Tate VI of the Civil Rights Act of 1054.as amended.Any peace who oeliewn he or she flea been
aggrieved by any unlawhc discriminatory practice under TMie VI mey hie a complaint with the City.
Unmet Transit Needs
For addieanat'nfamaron on the Clty'a clot nghta program and procedures to Ilea=mpaim.cal!805-S1TE233,visit
See.Bus west.omnarkca 9gy2i�d.or veldt°City of Moorpark Michelle Weems,Senior Management Anaie&Sod Moorpark
Awnue.Moorpark,CA 03021.
1JCT On Demand
In addition to the Tse VI Complaint process at the City.a complainant may No a Title VI complaint with the Federal Insult
Adminisbation(FTA).ORce of Civil Rights.1200 New JerseyAvenue,SE,Washington.D.C.20500.
PI,iiL-Mt-e r„^, For intonat,on pertaining to Title Vi Cmil R:gh,Public Inronnad on.vim,the Title VI Civil Rah.Public Informaticn Ferro.To
repo,a complaint.view the 4'I Civil R:oha Comv'an•.Fenn(English and Spanish).The Crty's Tide VI Program is available
here_
Parks&Recreation Ciudad tie Moorpark Titulo VI Aviso al Public.)
La Ciudad de Moorpark(Ciudad(Opera sus program as y services sin ownsiderecrdn de ra:a.color.u origen racional.be
Moorpark coy conformidad con TIMID VI de in Lay de Derechos Civ.lea de 1964,an au toned enmendeda.Cnlquier persona gate cee cue el
Library o eta hays sac egrawede por urea prictice dismm'natona digal hajo ei Tltulo 51 puede presenter una quota con la Ciudad.
Para ablener evforrnaabn ediconel sabre el programs de dererhos wiles de Ciudad y As pro dnnientos pare presenter ane
Notify Me' buds!tame a1805517d233.walemoom www. aAgg gmai g'oescrbe al Ciudad.Michelle Woom or er.Sen Management
Analyst 709 MOCperk Avenue.Moorpark.CA 03021.
Manias de+Tltulo VI proreso de Ciudad,un reclamente puede presenter una que;a del Tdulo VI con la Admiristrecion Federal
de Transco.Federal-Dense Administration(FTA),Cihoe of Civil Rights.1200 New Jersey Avenue.SE.Washington.D.C.
Report Cc•,c..:... 20595.
Para obtainer Infcrmecidn relacionada con la Informs i.n Publics de Derechos Civyea del Titue VI.consulte el For-curdle lie
In&pnaw6n Pubhba de Derechpe Cheat.dal Tkulo Vr.Para presemar una cue)..vonauda el Fain/arc de Oueja at Derer-ct
Gu'las del Tip;ld VI!inglaoy eapario1.El Programa de Time Vl de la Ciudad Bets diepomhle a
MOORE &ASSOCIATES, INC. PAGE 9
Resolution No. 2024-4273
Pale 11
CITY OF MOORPARK
0.4411 2024 MOORPARK CITY TRANSIT TITLE VI PROGRAM
� August 2024
Exhibit 2.4 Title VI Complaint Forms (Online)
Avenue Moorpark CA 93021.
FACT On Demand
In addition to the Title V1 complaint process a1 the City,a complainant may file a Title V1 complaint with the Federal Transit
Administration(FTA),Office of Civil Rights,1200 New Jersey Avenue,SE Washington.D.C.20590.
Public Meetings For information pertaining to Title VI Civil Rights Public Information,view the Title VI Civil fights Public Information Form.To
report a complaint,vie.,the Ble Vl Civil Ribhts Complaint Foml(English and Spanish).The City s Title VI Program is available
here.
Parks&Recroatlor.
Ciudad de Moorpark Titulo VI Aviso al Publico
La Ciudad de Moorpark(Ciudad)opera sus prcgramas y servidos ski c0nsideracion de raze,color,u origen nacicnal,de
Moorpark City conformidad con Titulo VI de la Ley de Derechos Coles de 1964,en su forma enmendada.Cualquier persona que tree one el
Library o elle haya sido agraviado por una practice discnminatona degal bajo el Titulo VI puede presenter una queja con la Ciudad.
Para obtener inlormacion adidonal Sabre el programa de Sorechos suites de Ciudad y l05 procedlmientos pars presenter una
Notify Mc queja llama al 8055-517-6233.nsite vnwvmoorparkca-govRransit o escribe al Ciudad,Michelle Woomer Senior Management
Analyst.799 Moorpark Avenue.Moorpark.CA 93021.
Ademas del Titulo VI process de Ciudad,un redamante puede presenter una queja der Titulo VI con la Adminislracion Federal
Deport a Concr 1 de Transits.Federal TransitAdminlstrabon(FTA),Office of Civil Rights 1200 New Jersey Avenue.SE,Washington D C
20590.
Para obtener infbrmaoon relacionada con la Information Publica de Derechos Crabs del Titulo VI,consulte el Formulano de
Inlormadan Publica de Derechos Guiles del Titulo Vi.Para presenter una queja.consulte el Fdrmulado de Cueia de Derechos
Civiles del Titulo VI Angles y espanol). El Programa de Titulo VI de la Ciudad este disponible kergj.
'Ca Han Hours Helpful
/ ` Mondayr
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AM- ut der V�h-in Service •StaffDi Dire•Virtual Co J=----- .,
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•M mnpal Code
.. - - • - 1:00 PM-4:30 PM Appointments Only •Library.Catalog •
4:30PM-530 PM Phone/aline Only •jra Opportunities 'r
i Moorpark Avenue 799 M park City Hall
•AccessibilityfADA Info
Friday(Claced Afematnn Fntlass) •Contentilirdc Policy 1OI �A'f
-,-Moorpark,CA 93021 8:00 am.-1:00 pm Walk-n Service •Copyright Notices O'
Ph:805-517-0200 1:00 pin-4:00 p111.A.ppointmerrtu ONy :.,,�._..
4:00 p.m.-5:00 p.m.PhonefOnine Only
•
[CheckFridays at
wi5nvmooparkcagovRiuws ]
MOORE &ASSOCIATES, INC. PAGE 10
Resolution No. 2024-4273
Pas a 12
CITY OF MOORPARK
4016 2024 MOORPARK CITY TRANSIT TITLE VI PROGRAM
Cfew August 2024
Section 3 I Title VI Complaint Procedures and Forms
Title VI Complaint Procedure and Form
As part of the City of Moorpark's commitment to ensuring that no person is discriminated against based
on race, color, or national origin. To ensure compliance with 49 CFR Section 21.9 (b), the City has
developed its Civil Rights Policy which includes procedures for investigation and tracking Title VI
complaints. City policy is to investigate complaints that are filed in writing within 180 days from the date
of the alleged discrimination in which the complainant alleges discrimination on the basis of race, color,
or national origin. Each complaint alleging discrimination based on race, color, or national origin is
categorized as a Title VI complaint and investigated according to the City's Title VI Complaint Procedure.
Translated versions of the procedure and complaint form can be accessed by clicking the links located on
the Title VI Program webpage (https://www.moorparkca.gov/233/Title-VI).
How to File a Complaint
Any person who believes that they have, individually, or as a member of any specific class of persons,
been subjected to discrimination based on their race,color,or national origin may file a Title VI complaint
with VCTC.The complaint must be filed within 180 days of the date of the alleged discrimination.Written
complaints may be sent to:
City of Moorpark
Attn: Michelle Woomer, Senior Management Analyst
799 Moorpark Ave.
Moorpark, CA 93021
Or by email to mwoomer@moorparkca.gov.
The Title VI Complaint Form is available online at https://www.moorparkca.gov/233/Title-VI in English
and Spanish and should be used to detail the complaint, but is not mandatory. Complaint forms may also
be obtained by calling (805) 517-6200.
In addition to the City's Title VI complaint process, a complainant may file a Title VI complaint with the
Federal Transit Administration, Office of Civil Rights, 1200 New Jersey Avenue, SE, Washington, D.C.
20590.
If a complaint is made in a language other than English, City staff will translate the complaint and if staff
is unable to perform the translation, City staff have the ability to receive translations through a contracted
service,and any response, including requests for additional information and any disposition will be made
in both English and the language in which the complaint was made.
Complaint Procedures
All complaints alleging discrimination based on race, color or national origin in a transit service or benefit
provided by the City of Moorpark will be recorded by the City's Senior Management Analyst by updating
the "List of Active Investigations, Lawsuits, or Complaints." This list shall include the date of the
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Resolution No. 2024-4273
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CITY OF MOORPARK
E1� 2024 MOORPARK CITY TRANSIT TITLE VI PROGRAM
August 2024
investigation, lawsuit, or complaint was filed; a summary of the allegation(s); the status of the
investigation, lawsuit, or complaint; and actions taken by the recipient or subrecipient in response to the
investigation, lawsuit, or complaint. The list shall be made available to FTA upon request and with every
City of Moorpark Title VI Program update.
If additional information is needed for assessment or investigation of the complaint, City staff will contact
the complainant in writing within fifteen (15) working days of receiving the complaint. Failure of the
complainant to provide the requested information by the requested date may result in the administrative
closure of the complaint.
City staff will investigate a formal Title VI complaint within thirty (30) working days of receiving the
complaint. Based upon all the information received, City staff will prepare a draft written response.
The City will determine if the complaint may be administratively closed after the draft is written, or if a
final written response is needed. If a final written response is needed, the City will send the response to
the complainant and advise the complainant of his/her right to file a complaint externally. The
complainant also will be notified of the action in writing and advised of their right to appeal the response
to federal and state authorities as appropriate.
The City of Moorpark will use its best efforts to respond to a Title VI complaint within sixty (60) working
days of its receipt. Draft letters to complainants are provided in Attachment A.
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Resolution No. 2024-4273
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o.00/1`�',. CITY OF MOORPARK
0.w1 - ' 2024 MOORPARK CITY TRANSIT TITLE VI PROGRAM
lilzi 'rr _leP August 2024
Qa
Exhibit 3.1 Title VI Complaint Procedures (English)
Ai ,!' MOORPARK
1' CITY "TRANSIT
Title VI Civil Rights
Moorpark City Transit(MCT) is committed to ensuring that no person is excluded from
participation in, or denied the benefits of its services on the basis of race, color, or
national origin as protected by Title VI of the Civil Rights Act of 1964,as amended.
• No person or group of persons will be discriminated against with regard to fares,
routing, scheduling, or quality of transportation service that MCT furnishes, on the
basis of race, color, or national origin.
• Frequency of service, age and quality of vehicles assigned to routes, quality of bus
stops and location of routes will not be determined on the basis of race, color or
national origin.
In addition, MCT recognizes both California and federal laws which protect your civil
rights. The California Legislature has adopted statutes to address discrimination in the
private as well as the public sector. California and federal law should be examined
together. People who believe that they have experienced discrimination or have been
denied other rights may file a complaint with California's Department of Fair
Employment and Housing(DFEH).(www.dfeh.ca.gov)_
For a detailed analysis of the legal rights of disabled individuals, please refer to
California's Office of the Attorney General. (http://oag.ca.gov)_
Para la informacidn en espanol llama por favor 805-517-6245.
TITLE VI INFORMATION
For additional information on MCTs obligation regarding non-discrimination, please
write to:
City of Moorpark
Moorpark City Transit
799 Moorpark Avenue
Moorpark,CA 93021
HOW TO FILE A COMPLAINT
Any person who believes that he or she has, individually, or as a member of any
specific class of persons, been subjected to discrimination on the basis of race,color,or
national origin may file a Title VI complaint with MCT_ The complaint should be
submitted by the complainant or his/her designee as soon as possible but must be filed
within 180 days of the date of the alleged discrimination. For information on how to file a
complaint, contact MCT by any of the methods provided below.
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Resolution No. 2024-4273
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l�■r`� CITY OF MOORPARK
tl, 2024 MOORPARK CITY TRANSIT TITLE VI PROGRAM
�411- August 2024
Mail:
City of Moorpark
Moorpark City Transit
799 Moorpark Avenue
Moorpark, CA 93021
Phone:
805-517-6233
Fax:
805-532-2555
Email:
mwoomer at7.moorparkca.gov
In addition to the Title VI complaint process at MCT, a complainant may file a Title VI
complaint with the Federal Transit Administration (FTA), Office of Civil Rights, Region
IX, 201 Mission Street, Suite 1650, San Francisco, California 94105-1839
(http://www.fta.dot.gov/civil_rights.html). The FTA's complaint procedure is contained in
the FTA Circular C4702.1A.
HOW FEDERAL TITLE VI COMPLAINTS ARE PROCESSED BY MCT
All complaints alleging discrimination based on race, color or national origin in a transit
service or benefit provided by MCT will be investigated promptly. MCT will acknowledge
in writing the receipt of the complaint within ten (10) working days. Based upon the
receipt of all information required, the investigation will normally be completed with
ninety (90) days of receipt. In some cases MCT may submit a written request to the
complainant to provide additional information. Receipt of additional relevant information
may expand the timing of the complaint resolution.
The Moorpark City Manager will determine if the complaint may be administratively
closed or if a final written response is needed. If a final written response is needed,
MCT will send the response to the complainant. The written response will notify the
complainant that there were violations and that efforts are underway to correct them or
that the file will be closed because the investigation did not uncover any violations.
The complainant also will be advised of his/her right to appeal the response to federal
and state authorities as appropriate. The individual's right to a prompt and
equitable resolution of a complaint will not be impaired by his/her pursuit of other
remedies. The use of this grievance process is not a prerequisite to the pursuit of other
remedies.
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`\ CITY OF MOORPARK
N2024 MOORPARK CITY TRANSIT TITLE VI PROGRAM
7 August 2024
Exhibit 3.2 Title VI Complaint Form (English)
MOORPARK
MO ' CiTY TRANSIT
Title VI Complaint Form
Title VI of the 1964 Civil Rights Act requires that"No person in the United States shall,
on the ground of race,color or national origin, be excluded from participation in,be
denied the benefits of,or be subjected to discrimination under any program or activity
receiving federal financial assistance.'
The requested information will assist us in processing your complaint. Please let us
know if you require any assistance in completing this form.
Complete and return this form to: Moorpark City Transit,799 Moorpark Avenue,
Moorpark,CA 93021.
1. Complainant's Name
2_ Address
3_ City State Zip Code:
4. Telephone Number(home) (business)
5_ Person discriminated against(if someone other than the complainant)
Name
Address
City State Zip Code:
6. Which of the following best describes the reason you believe the discrimination
took place? Was it because of your
a. Race/Color Yes No
b. National Origin_ Yes No
7. What date did the alleged discrimination take place?
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Resolution No. 2024-4273
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CITY OF MOORPARK
Ait
2024 MOORPARK CITY TRANSIT TITLE VI PROGRAM
August 2024
1.9
8. In your own words,describe the alleged discrimination. Explain what happened
and whom you believe was responsible. Please use the back of this form if
additional space is required.
9. Have you filed this complaint with any other federal,state,or local agency;or
with any federal or state court'? Yes No
If yes, check each box that applies:
Federal agency ElFederal court D State agency
State court Local agency EI
10_ Please provide information about a contact person at the agency/court where
the complaint was filed.
Name
Address
City State Zip Code:
Telephone Number
11_ Please sign below. You may attach any written materials or other information
that you think is relevant to your complaint.
Complainant's Signature Date
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CITY OF MOORPARK
( 11A 2024 MOORPARK CITY TRANSIT TITLE VI PROGRAM
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Exhibit 3.3 Title VI Complaint Form (Spanish)
MCT DURPAiK
C1TYTRAA151T
Titulo VI Forma de Quija
El Titulo VI de los derechos civiles de 1964 exige que"Ninguna persona en los Estados
Unidos,per motivos de raza, color o origen nacional,ser excludio de la participation en,
ser negado los beneficios de, o ser objeto de discrimination bajo cualquier programa o
actividad que reciba asistencia financier federal."
La information solicitada es necesaria para asistimos en el procesamiento de su queja.
Por favor avisenos si usted requiere ayuda en completer esta forma.
Complete y devuelva esta forma a: Moorpark City Transit, 799 Moorpark Avenue,
Moorpark,CA 93021.
1. Nombre del reclamante:
2. DirecciOn
3. Ciudad Estado COdigo Postal
4. NOmero de telefono(case) (negocio)
5. Persona de discrimination(si alguien que no sea el reclamante):
Nombre
Direccion
Ciudad Estado Negocio:
6. 6 Cual de las siguientes opciones describe mejor la razOn usted que la
discrimination ocurrio? ,Fue debido a su?:
a. Raza/Color: Si No
b. Origen Nacional: Si No
7. ,Que fecha ocurrio la supuesta discrimination?
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CITY OF MOORPARK
2024 MOORPARK CITY TRANSIT TITLE VI PROGRAM
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8. En sus propias palabras, describa la supueta discrimination. Explique to que
ocurrio y a quien usted cree que fue responsible. Por favor use otra pagina(o
atras de la forma)si se necesita espacio.
9. ,Ha presentado esta queja con cualquier otra agencia gubernamental, o con
algun tribunal federal o estatal? Si No
Si la respuesta es si, marque cada caja que se aplica:
agencia federal ❑ tribunal federal organismo estatal
tribunal estatal ❑ agencia local El
10_ Por favor proporcione la informaciOn sobre una persona de contacto en la
agenda o tribunal donde la queja fue presentada.
Nombre
Direction
Ciudad Estado Codigo Postal:
Numero de telefono
11_ Por favor fume abajo_ Usted puede incluir cualquier material escnto o otra
information que usted cree es pertinente a su queja.
Firma del Reclamante Fecha
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Section 4 I List of Transit-Related Title VI Investigations, Complaints,
and Lawsuits
As a recipient of Federal funds, the City of Moorpark is required to prepare and maintain a list of
investigations, complaints, or lawsuits that pertain to allegations of discrimination on the basis of race,
color, and/or national origin in transit-related activities and programs and that pertain to the entity
submitting the report, not necessarily the larger agency or department of which the entity is a part. In
accordance with FTA Title VI Regulations,this list must include details regarding:
• Active investigations conducted by FTA and entities other than FTA;
• Lawsuits; and
• Complaints naming the City of Moorpark.
The City of Moorpark has not been involved in any transit-related Title VI investigations, complaints or
lawsuits during the period covered by the prior Title VI Program (FY 2022 — FY 2024). The City's Senior
Management Analyst will continue to maintain a list of any Title VI investigations,complaints,and lawsuits
and include a summary and description of actions taken by the City,as required by the Title VI regulations.
The list will include the date that the investigation, lawsuit, or complaint was filed; a summary of the
allegations(s);the status of the investigation; lawsuit,or complaint;and actions taken in response,or final
findings related to the investigation, lawsuit, or complaint.The list (shown in Exhibit 4.1)will be included
in the City's Title VI submittal every three years.
Exhibit 4.1 Title VI Investigations, Lawsuits, and Complaints Summary Table
Record of Title VI Complaints, Investigations and Lawsuits
Date Summary Status Actions Taken
Investigations
1. None
2.
3.
Lawsuits
1. None
2.
3.
Complaints
1. None
2.
3.
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I 2024 MOORPARK CITY TRANSIT TITLE VI PROGRAM
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:,
Section 5 I Public Participation Plan
Introduction
Moorpark is an attractive city of 36,073 residents(American Community Survey 2022 Five-Year Estimates)
in a productive area of Ventura County.The City,which comprises 12.44 square miles,is surrounded on all
sides by flatlands and mesas. It is divided by State Route 118 and is located 15 minutes from Thousand
Oaks and 30 minutes from Ventura.
Moorpark boasts a low crime rate, an award-winning school district, quality residential homes, and a
historic downtown; and continues to foster its goal of maintaining a vibrant and diversified community.
Moorpark City Transit is operated under contract with the City of Thousand Oaks, which contracts with
MV Transportation for its fixed route and dial-a-ride services. Additionally, MCT On Demand is operated
under contract with First Transit. The present services include a local dial-a-ride service within the City
limits,intercity dial-a-ride services for travel outside City limits,an on-demand micro-transit,and two fixed
routes that operate within city limits.All City transit services operate Monday through Friday.
The City recognizes the importance and necessity of the public participation process. The Moorpark city
council sets the overall policy for the transit system. There are five city council members. The council
meets on the first and third Wednesday of each month at 6:30 p.m. at the Community Center Apricot ,
Room (799 Moorpark Avenue, Moorpark).
All meetings of the Moorpark city council are open to the public. Members of the public may request time
on the agenda of the Moorpark city council to comment on specific subjects of interest to the
councilmembers.A minimum of three weeks advance notice should be given for requested agenda time.
Additional subcommittees and working groups may be appointed at any time by the Mayor to address
specific transportation-related topics or areas of interest to the City.
Purpose of the Plan
This Public Participation Plan was adapted from the Plan created by the Ventura County Transportation
Commission (VCTC) in support of its Title VI Program. In prior years, as a subrecipient to VCTC,the City of
Moorpark incorporated VCTC's Public Participation Plan as part of its own Title VI Program. In 2024, the
City adapted VCTC's Public Participation Plan to better reflect the needs of the City of Moorpark. This
plan includes strategies for engaging minority and Limited English Proficient(LEP) individuals in the City's
transit-related planning efforts to ensure all groups are represented and their needs considered.
Public Participation Process
Approach to Public Participation
The public participation process should be considered at the earliest stages of any transit project that may
impact the community, transit riders, and potential transit riders. The public participation process and
extent of public participation varies for each project. The following sections outline tools and strategies
to ensure that public input is invited and all foreseeable impacts to the community are considered.
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At the beginning of a project, City staff will identify appropriate and effective strategies and develop an
approach. For contracted projects, the Request for Proposal (RFP) requirements and criteria for scoring
proposals will include the development of that project's public participation process.
Outreach Requirements and Activities
The following activities are intended to serve as guidelines for minimum levels of outreach to ensure that
all residents,transit riders,and potential transit riders have equal access and opportunity to participation
in transit planning and decision-making. These also provide strategies for soliciting input and engaging
various communities, including racial minorities and LEP individuals.
Minimum Outreach Requirements
1. Notices for public events may include posters, email blasts to community stakeholders,
notifications through the City's Notify Me program, media releases to local newspapers, social
media content, and radio announcements(if funding allows).
2. Notices will be posted one week prior to the event.
3. Notices will be posted at City Hall, on buses, and at major transfer locations.
4. Notices will be posted on the City's website at www.moorparkca.gov.
5. Comments will be accepted at public events, by mail, by email, and by phone.
Outreach Methods to Engage Minority and Limited English Proficient Populations
1. The City will produce transit informational materials in English and Spanish.
2. The City will develop and post notices in English and Spanish.
3. The City will cultivate relationships with community groups and agencies that serve LEP
populations.
4. The City will distribute event information to community groups and agencies that work with LEP
populations.
5. The City will employ bilingual staff who can translate for LEP individuals that speak Spanish.
6. The City will ensure that non-English interpretation is available at public transit meetings or
workshops.
7. The City will attend existing community meetings and activities to invite participation from LEP
populations who may not attend City-hosted public meetings.
As discussed in the Language Assistance Plan,28.6 percent of individuals five years of age or older in the City
of Moorpark speak a language other than English at home. Spanish is the most common language other
than English,spoken by 20.8 percent of the population,and 8.3 percent of the population speaks Spanish at
home and speaks English less than "very well" (and is thereby considered to be limited English proficient).
The Safe Harbor Provision of Title VI covers languages spoken by more than five percent of the population
(in Moorpark,this translates to about 1,700 people)or 1,000 individuals,whichever is less. A "safe harbor"
means that if an FTA recipient provides written translations for these emerging languages, it will be
considered strong evidence of compliance with the recipient's written-translation obligations.There is only
one language group in Moorpark that potentially falls under the Safe Harbor Provision. Spanish,with 2,826
LEP individuals, represents both more than five percent of the population and more than 1,000 individuals.
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Action Items for Use of Public Participation Plan
The City will use its public participation plan when considering fare changes, modifications to routes and
schedules,and other transit planning projects when:
• A fare increase or significant change in the method of fare payment is being considered;
• A new route is established;
• An existing route is proposed for elimination;
• Considering the total discontinuance of service on any route on any given day when service is
currently offered;
• Any system-wide change in service hours that exceeds (plus or minus) 10 percent of current
total service hours;
• Recommending changes to routing on any given route that affects more than 25 percent of the
riders using the affected route;
• Schedules are changed on any given route that reduce the total number of one-way bus trips
by more than 25 percent of the current number of bus trips; and
• Developing the FTA Program of Projects in conjunction with VCTC for projects that benefit the
Moorpark area, including City projects.
For minor schedule and service changes, the City will post service change notices 30 days in advance on
the City's website, on buses, and at bus stops. When the City of Moorpark considers fare or significant
service changes, it will take several actions including:
• Issuing media releases to all local media outlets in English and Spanish.
• Advertising in English and Spanish publications.
• Surveying riders in English and Spanish.
• Making staff available to community groups and schools.
Input Mechanisms
The City accepts input and comments from the public through a variety of channels:
a. By mail to 799 Moorpark Avenue, Moorpark, CA 93021;
b. By emailing mwoomerPmoorparkca.gov; and
c. By phone at 805.517.6240.
The public may also submit comments to individual Moorpark city council members or directly to the city
council itself. In addition, comments on the City's transit services, plans, reports, and programs may be
made at public input meetings. The City ensures all public input meeting locations are accessible in
accordance with the Americans with Disabilities Act(ADA).
Members of the public,or a representative of a group,with expressed comments on a particular topic may
make a request to the Mayor for an appointment to serve as a citizen representative on an appropriate
subcommittee, if one is activated. Interested members of the public are able to offer input to the
committees during a public forum element of each agenda.
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The City does consider and respond to all public input received during planning and program development
processes.If significant written or oral comments are received on transit services,FTA civil rights programs,
or plans, a summary, analysis, and report on the disposition of the comments is made a part of the
conclusion of the public participation process.
Evaluation
The City will review this Public Participation Plan periodically in order to monitor the effectiveness of the
procedures outlined in this document. Following evaluation of the outputs and outcomes of the Public
Participation Plan, the City may revise these methods to incorporate new and innovative ways to involve
the public in the transportation decision-making process.
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Section 6 I Summary of Outreach Efforts
A summary of outreach activities taking place during FY 2022—FY 2024 is provided in Exhibit 6.1. It should
be noted that this time period was in the wake of the COVID-19 pandemic, which impacted many in-
person outreach activities.
Exhibit 6.1 Outreach Activities, FY 2022—FY 2024
Event Name Information
3rd of July Fireworks Extravaganza Community event held on July 3rd
Moorpark Country Days Community event held in October
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CITY OF MOORPARK
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2024 MOORPARK CITY TRANSIT TITLE VI PROGRAM
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LA�
Section 7 I Language Assistance Plan and Four-Factor Analysis
Purpose of the Language Assistance Plan
This Language Assistance Plan has been prepared to address the City's responsibilities as a recipient of
federal financial assistance as they relate to the needs of individuals with limited English language skills.
The Plan has been prepared in accordance with Title VI of the Civil Rights Act of 1964, Federal Transit
Administration Circular 4702.1A dated May 13, 2007, which state that no person shall be subjected to
discrimination on the basis of race, color, or national origin.
Executive Order 13166, titled Improving Access to Services for Persons with Limited English Proficiency,
indicates that differing treatment based upon a person's inability to speak, read, write, or understand
English is a type of national origin discrimination. It directs each federal agency to publish guidance for its
respective recipients clarifying their obligation to ensure that such discrimination does not take place. This
order applies to all State and local agencies which receive federal funds, including City departments
receiving federal grant funds.
The City's Language Assistance Plan was adapted from the Plan created by the Ventura County
Transportation Commission (VCTC) in support of its Title VI Program. In prior years, as a subrecipient to
VCTC, the City of Moorpark incorporated VCTC's Language Assistance Plan as part of its own Title VI
Program. In 2024,the City developed its own Language Assistance Plan to better reflect the needs of the
City of Moorpark. This Plan includes a four-factor analysis and language assistance measures specific to
the City of Moorpark.
Service Overview
The City administers Moorpark City Transit services under a contract with the City of Thousand Oaks for
fixed-route and demand-response services. The City of Thousand Oaks then contracts operation of the
service to MV Transportation.The City administers MCT On Demand under contract with First Transit for
its on-demand micro-transit program.
Moorpark City Transit services consist of two fixed routes,senior dial-a-ride, paratransit, and the MCT On
Demand service. Moorpark City Transit operates generally Monday through Friday from 6:00 a.m.to 7:00
p.m..
The City has developed this Language Assistance Plan to help identify reasonable steps for providing
language assistance to persons with limited English proficiency who wish to access services provided by
Moorpark City Transit. As defined by Executive Order 13166, LEP persons are those who do not speak
English as their primary language and have limited ability to read, speak,write, or understand English.
Language Assistance Plan Goals
One of the overarching goals of the City of Moorpark's Title VI Program is to ensure meaningful access for
LEP customers to transit services, information, and materials through the development of a Language
Assistance Plan and by regular evaluation of the developed methods and strategies.
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This plan outlines how to identify a person who may need language assistance, the ways in which
assistance may be provided, and how to notify LEP persons that assistance is available. The first step
toward this is the development of a Four-Factor Analysis as outlined by the U.S. Department of
Transportation (USDOT). The Four-Factor Analysis includes:
1. The number or proportion of LEP persons in the service area who may be served or are
likely to encounter Moorpark City Transit activities or services.
2. The frequency with which LEP persons come in contact with Moorpark City Transit
activities or services.
3. The nature and importance of programs, activities, or services provided by the
Moorpark City Transit to the LEP population.
4. The resources available to Moorpark City Transit customers and overall cost to
provide LEP assistance.
Following the Four-Factor Analysis, the Language Assistance Plan (LAP) includes methodologies for
identifying LEP individuals, providing services, establishing policies, and monitoring the LAP, as well as an
implementation plan.
Four-Factor Analysis
Factor 1:The number or proportion of LEP persons eligible to be served or likely to be encountered by the
program or recipient.
Estimating the number or proportion of LEP individuals that may be encountered by Moorpark City Transit
will help identify the populations covered by the USDOT's Safe Harbor Provision.This provision stipulates
that if an LEP group speaking a non-English language constitutes five percent or 1,000 persons,whichever
is less, of the total population of persons likely to be encountered by transit services, then the service
provider must make the following materials and services available to speakers of that language:
• Documents critical for accessing recipient's services or benefits,
• Letters requiring a response from customers,
• Materials informing customers of free language assistance,
• Complaint forms, and
• Notification of rights.
Service Area Demographics
The service area demographic analysis describes potential Title VI-protected populations residing within
Moorpark City Transit's service area, including their approximate size and geographic distribution. Title
VI-protected populations within the service area include LEP persons.Specific groups considered include:
1. Potential LEP Language Groups
• Spanish
The American Community Survey(ACS) provides information at various levels on multiple topics. For the
purposes of this Title VI program,our assessment utilized the population estimates located within the City
of Moorpark's geographic boundaries.
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,``-as1/a-.:: CITY OF MOORPARK
Cl1A 2024 MOORPARK CITY TRANSIT TITLE VI PROGRAM
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An analysis of the racial composition of Moorpark reveals more than half of residents self-identify as White
(65.8 percent),while 33.2 percent identify as Hispanic or Latino. Persons identifying as two or more races
comprise 16.6 percent of residents, while 6.9 percent identify as Asian. This is a slightly higher White
population than Ventura County and the state as a whole.The percentage of Hispanic/Latino residents of
Moorpark is lower than that of Ventura County and that of California.
Exhibit 7.1 Racial Breakdown of Total Population of Service Area
Moorpark City Ventura County California
Percent of Percent of Percent of
Estimate Total Estimate Total Estimate Total
Race
Total 36,073 100.0% 842,009 100.0% 39,356,104 100.0%
White alone 23,733 65.8% 544,398 64.7% 18,943,660 48.1%
Black or African American alone 942 2.6% _ 15,042 1.8% 2,202,587 5.6%
American Indian or Alaska Native alone 291 0.8% _ 10,595 1.3% 394,188 1.0%
Asian alone 2,505 6.9% 60,951 7.2% 5,949,136 15.1%
Native Hawaiian or Pacific Islander alone 14 0.0% 1,760 0.2% 150,531 0.4%
Some other race alone 2,583 7.2% _ 70,380 8.4% 6,388,999 16.2%
Two or more races 6,005 16.6% 138,883 16.5% 5,327,003 13.5%
Ethnicity
Hispanic or Latino(of any race) 11,989 33.2% 370,200 44.0% 15,617,930 1 39.7%
Source:American Community Survey 2022 5-Year Estimates.
The American Community Survey (ACS) data details the language spoken at home for persons five years
of age and older. ACS 2022 five-year estimates (the most recent data available at this level of detail)
revealed 71.4 percent of Moorpark residents spoke only English at home, while 20.8 percent spoke
Spanish, making it the most commonly spoken language other than English found within the service area.
The next most cited language spoken at home was "Other Indo-European languages"' with 2.2 percent,
followed by Tagalog with 1.4 percent.
While nearly one-third of Moorpark residents speak another language at home, many of them speak
English "very well." In fact, 63.8 percent of those who speak a language other than English at home speak
English "very well." This segment of the population comprises 18.2 percent of the total population of
Moorpark age five and older.
Given the large population of Spanish speakers, it is not surprising to find Spanish speakers who speak
English less than "very well"comprise 8.3 percent of the total population age five and older. By contrast,
"Other Indo-European language" speakers who speak English less than "very well" comprise just 0.4
percent of the total,while LEP Tagalog speakers comprise 0.2 percent.
Based on data provided for English Learners in Moorpark(discussed below),the most likely"Other Indo-
European languages" spoken in Moorpark include Gujarati,Armenian, Urdu,and Portuguese.
1 Per the U.S. Census Bureau, the "Other Indo-European languages" category in the American Community Survey includes
languages such as Italian, Portuguese, Greek, Serbo-Croatian, Armenian, Persian (including Farsi, Dari), Gujarati, Hindi, Urdu,
Punjabi, Bengali, Nepali, Marathi, Konkani, other Indic languages, Albanian, Lithuanian, Pashto, Romanian, Swedish, Telugu,
Tamil,Malayalam,Kannada,and other Dravidian languages.The distribution of individual languages within the language group is
not provided.
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When compared to both Ventura County and the state of California, Moorpark features a larger
percentage of residents who speak only English and a lower incidence of LEP individuals (10.3 percent of
Moorpark residents compared to 14.5 percent of Ventura County and 17.1 percent of California
residents). The population of LEP Spanish-speakers in Moorpark (8.3 percent) is significantly lower than
that of Ventura County(11.8 percent)and California (10.8 percent).
Exhibit 7.2 Languages Spoken at Home By Community
Moorpark City Ventura County California
Percent Percent Percent
Estimate Estimate Estimate
of Total of Total of Total
Total Population(age 5 and up) 33,985 _ 100.0% 796,345 100.0% 37,097,796 100.0%
Total Speak only English 24,275 71.4% 493,871 62.0% 20,809,671 56.1%
Total Speak language other than English 9,710 28.6% 302,474 _ 38.0% 16,288,125 _ 43.9%
Total Speak English"very well" 6,196 18.2% 186,719 _ 23.4%. 9,929,983 26.8%
Total Speak English less than"very well" 3,514 10.3% 115,755 14.5% 6,358,142 17.1%
Speak English less than"very well"-breakdown
Spanish _ 2,826 8.3% 94,090 11.8% 4,017,360 _ 10.8%
French,Haitian,or Cajun 15 0.0% 244 0.0% 17,303 0.0%
German or other West Germanic languages 27 0.1% 448 0.1% 12,528 0.0%
Russian,Polish,or other Slavic languages _ 79 0.2% 756 0.1% 99,385 _ 0.3%
Other Indo-European languages 153 0.5% 3,405 0.4% _ 377,204 1.0%
Korean 40 0.1% 1,434 0.2% _ 195,175 _ 0.5%
Chinese(incl.Mandarin,Cantonese) 57 0.2% 3,708 0.5% 669,536 _ 1.8%
Vietnamese 78 0.2% 1,940 0.2% 330,882 0.9%
Tagalog(incl.Filipino) 69 0.2% 3,476 0.4% 248,922 0.7%
Other Asian and Pacific Island languages 5 0.0% 2,527 0.3% 257,526 0.7%
Arabic 0 0.0% 721 0.1% 71,666 0.2%
Other and unspecified languages 165 0.5% 3,006 0.4% 60,655 0.2%
Source:American Community Survey 2022 5-Year Estimates.
Based on the Safe Harbor provision cited above, only Spanish falls into the category of"1,000 individuals or
five percent of the population,whichever is less." While the City is not required to provide materials in other
languages based on the Safe Harbor provision, it may elect to do so depending on how frequently LEP
speakers of other languages come into contact with the transit program.This is assessed under Factor 2.
City of Moorpark English Learner Data
In addition to census data collected via the American Community Survey (ACS), the City also reviewed
English Learner(EL)statistics for students within the Moorpark Unified School District.Public schools within
the California Department of Education (CDE) must report on their students who are English Learners -
students whose native tongue is a language other than English-as well as which language is their mother
tongue each year, which provides more current data than the ACS. This data is available online via CDE's
DataQuest website,dq.cde.ca.gov/dataquest/.
The City accessed the available EL data for the 2023/24 school year to complete its comprehensive
assessment of the populations it provides service to,including what LEP populations exists and where these
groups may be concentrated. Periodically reviewing this data will enable the City to monitor which non-
English languages are growing in order to provide appropriate language assistance services.
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The highest concentration of EL students within Moorpark speak Spanish,followed distantly by Mandarin. Detailed counts and relative percentages
are presented in Exhibit 7.3.
Exhibit 7.3 School English Learner(EL) Population
Language Name TK K 1 2 3 4 5 6 7 8 9 10 11 12 Total Percent
of Total
Spanish;Castilian 22 54 62 65 49 62 66 36 36 33 25 18 19 16 563 91.8%
Mandarin(Putonghua,Guoyu) 2 3 1 1 0 0 1 0 0 1 0 0 0 0 9 1.5%
Arabic 0 0 2 0 1 1 2 0 0 0 0 0 0 0 6 1.0%
Uncoded languages(Other non
1 1 2 1 0 0 0 0 0 1 0 0 0 0 6 1.0%
English languages)
Vietnamese 0 1 0 0 1 0 1 1 1 0 0 0 1 0 6 1.0%
Russian 1 0 1 0 2 1 0 0 0 0 0 0 0 0 5 0.8%
French 0 0 0 1 0 0 0 1 0 0 1 0 0 1 4 0.7%
Gujarati 1 1 0 0 0 0 0 1 0 0 0 0 0 0 3 0.5%
Armenian 0 0 0 0 0 0 1 0 0 0 1 0 0 0 2 0.3%
Korean 0 0 0 0 0 0 2 0 0 0 0 0 0 0 2 0.3%
Urdu 1 0 0 0 0 0 0 0 0 1 0 0 0 0 2 0.3%
Thai 0 0 0 0 0 0 0 1 0 0 0 0 0 0 1 0.2%
Ukrainian 0 0 0 0 0 0 0 0 0 0 0 0 1 0 1 0.2%
Philippine languages 0 0 0 0 0 0 0 0 0 1 0 0 0 0 1 0.2%
Portuguese 1 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0.2%
Indonesian 0 0 0 0 0 0 0 0 0 1 0 0 0 0 1 0.2%
Total 29 60 68 68 53 64 73 40 37 38 27 18 21 17 613 100.0%
A
I
1
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Factor 2:The frequency with which LEP persons come into contact with the program.
In order to estimate how often LEP populations come into contact with the City's transit services, surveys
were conducted of City and contractor staff.
Staff Survey
City and contractor staff and drivers were surveyed regarding their customer interactions.As drivers and
customer service staff are typically on the"front lines"and most frequently come into contact with transit
patrons, their observations and insights provide an informative picture of how many LEP persons use
Moorpark Transit.
Data from the 10 completed City staff/driver surveys generally corroborate the findings described in the
Service Area Demographics section.Specific highlights from the driver survey are detailed below.
• Approximately 20 percent of the surveyed transit staff speak Spanish. Of the 10
individuals surveyed,two cited speaking Spanish.
• All 10 respondents reported encountering Spanish-speaking customers. Encounters with
Chinese-speaking customers was cited once.
• Nearly 67 percent of drivers (four responses) said they encounter five to ten unique
individuals each week who do not speak English or who do not speak English very well.
Another 33.3 percent said they encounter fewer than five.
• Half of customer service representatives/dispatchers said they encounter fewer than five
unique individuals each week who do not speak English or who do not speak English very
well. One cited encountering between five and ten such customers each week.
• Due to regular frequency of contact with LEP individuals, 66.7 percent of staff reported
occasional issues. Two individuals cited no issues or problems. One individual did not
answer the question.
• When asked what materials/services would be of most benefit to riders who do not speak
English or do not speak English well, 70 percent said translated route brochures,while 30
percent cited common phrases cards (translated into various languages) and onboard
notices in other languages.
• The most common topics impacted by a language barrier were basic
directions/instructions(cited by 60 percent)and how to use Moorpark City Transit(cited
by 40 percent).
A copy of the staff survey instrument is provided in Attachment B.
Factor 3: The nature and importance of the program, activity, or service provided by the program to
people's lives.
Transit services operated by the City of Moorpark play a vital role in the lives of many residents of the
service area. To better understand Moorpark City Transit's role among LEP populations, 22 local
stakeholders (comprised of social service agencies, senior centers, faith-based organizations, and
educational institutions) were contacted regarding the nature of the populations they serve. These
stakeholders were selected because they were deemed likely to act as representatives for, or come into
frequent contact with, LEP populations in Moorpark. Of the stakeholders contacted, four individuals
representing four organizations completed a stakeholder survey (survey instrument is provided in the
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Appendix). Together, these stakeholders provided important insight into the City's public transit service
area's key LEP groups.As representatives who serve as leaders for these communities,they are attuned to
the needs and potential language barriers members of these communities may face when using Moorpark
City Transit.
Four stakeholder surveys were received: Moorpark Unified School District, Moorpark City Library,
Moorpark Active Adult Center, and Holy Cross Church.
• All four stakeholders indicated Spanish as one of the languages they encounter. Other
languages cited were Vietnamese (3); Chinese (2); and Farsi, Hindi, Japanese, Korean,
Russian,and Tagalog(one each).
• Most of the non-native English speakers all of the stakeholders encounter speak English
somewhat well, though only two indicated they read English somewhat well. Two
stakeholders indicated they did not read English well.
• Three of the stakeholders indicated the populations they served use Moorpark City
Transit, though only one indicated language as a barrier to using transit. The languages
for which there was a perceived barrier were Spanish, Hindi, and Chinese.
• Only one stakeholder identified additional challenges for those for whom language is a
barrier for using transit.They included:
o Limited access to information: lack of multilingual resources online or printed;
transit schedules, routes, and service updates are often only available in English.
o Communication barrier: difficulty communicating with transit staff who may not
speak the passenger's native language; inability to understand important signs or
announcements provided only in English.
o Safety concerns: challenges in understanding safety instructions; difficulty
navigating the transit system or finding the correct stops.
o Even if information is available in another language online,the website's primary
language being English can make it difficult for non-English speakers to navigate
to the multilingual resources.
A copy of the stakeholder survey instrument is provided in Attachment B.
Factor 4: The resources available to the recipient for LEP outreach, as well as the costs associated with
that outreach.
The City of Moorpark currently provides resources to each LEP group while maintaining cost efficiency for
taxpayers. Resources may include, but are not limited to:
1. Bilingual staff (both the City and the operations contractor have employees who are fluent in
Spanish).
2. On-call translation services(the operations contractor can provide telephone interpretation through
its Language Line account).
3. Spanish-language service information and notices.
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Conclusions
The Four-Factor Analysis showed a significant portion of the population within the Moorpark City Transit
service area (10.3 percent) speaks English less than very well. Spanish is the most commonly spoken
language other than English, reflecting 20.8 percent of the population age five and older. Spanish was
determined to be the only language that fell within the Safe Harbor guidance based on demographic
analysis, with 8.3 percent of the population, or 2,826 individuals, speaking English less than "very well."
The employee survey found Spanish to be the most frequently encountered language by the transit
program and several employees said they encountered five or more unique LEP individuals each week.
Employees indicated occasional issues with communication.
The stakeholder surveys also reinforced Spanish as the most frequently encountered language.While there
are numerous other languages present in the service area, they are encountered infrequently and
populations are relatively small.
While the City is not required under Title VI to provide documents and information in any language other
than Spanish, there may still be some residents who do not use Moorpark City Transit's services due to a
language barrier. Strategies to address this, as well as other recommendations, are identified within the
Language Assistance Implementation Plan.
Language Assistance Implementation Plan
Language measures currently used or planned to be used by the City of Moorpark to address the needs
of LEP persons include the following:
• Translating vital documents including the Civil Rights Public Information Form,Title VI Civil
Rights Complaint Form, and Senior Dial-A-Ride Application into Spanish;
• Ensuring the Title VI Notice to the Public is posted in Spanish;
• Ensuring service information (such as the Bus Ride Guide) includes Spanish-language
information;
• Incorporating the Title VI Notice to the Public in English and Spanish in future versions of
the Bus Ride Guide;
• Translating marketing materials into Spanish;
• Promoting awareness of the transit contractor's Language Line in target languages
(Spanish as well as other languages such as Chinese and Hindi);
• Incorporating an effective translation tool into the City's website, which can provide
translation into, at a minimum, Spanish.
• If needed,arranging for availability of oral translators depending on availability;
• Providing interactive meeting materials to engage LEP individuals in the planning process;
and
• Posting notices in appropriate languages informing LEP persons of available transit
services, routes, and amenities; as well as opportunities for LEP persons to provide input
on transit-related projects.
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The City will continue to seek ways to add notices to the City website to inform LEP populations of
opportunities for input.
Online Resources
While the Title VI Notice to the Public, Public Information Form, and Complaint Form are posted on the
City's website, the transit website is not translated in Spanish. There is a Google Translate tool at the
bottom of the site which can provide translation into many different languages. However, the list of
languages is extensive and there is no scrollbar, so it is impossible to select Spanish even using a large
computer monitor. The main Transportation page does include a .pdf of the Rider's Guide which includes
service information in Spanish, though there is no indication from that page that the document includes
Spanish content.
The City's separate webpage for the MCT On Demand (https://www.mctondemand.com/) has a Google
Translate tool that effectively provides Spanish translation for the entire page.
Bilingual Staff
Some transit customers have limited English literacy skills and are unable to read or write in English.The
City,through its transit operations contractor,has bilingual customer service representatives,dispatchers,
and drivers that can assist its native Spanish-speaking population with minor translation services.
Staff Training
MV Transportation includes Title VI as a component of its staff training. To ensure effective
implementation of this plan,all City transit services will schedule training at orientations for new staff and
relevant employees on an annual basis to review:
• City of Moorpark's Language Assistance Plan,
• Demographic data about the local LEP populations,
• Printed materials available to LEP individuals,
• Other resources available to assist LEP individuals,
• How to provide assistance to customers with Limited English Proficiency,
• Which staff members are key resources for various languages,
• How to use Language Line on-demand telephone interpretation,
• How and when to document interactions with LEP customers, and
• How to identify and respond to civil rights complaints.
Notice to LEP Persons about Available Language Assistance
The City is working toward being able to notify LEP persons in their own language about the language
assistance available to them without cost by using the following methods:
• Notices on the City's Transportation webpage,
• Providing information at local events, and
• Including this information on service collateral (e.g., brochures).
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The Title VI Notice to the Public is provided in Spanish onboard transit vehicles and at the City of Moorpark
City Hall front desk, as well as on the City's Title VI webpage. The Title VI Notice to the Public includes
statements in English and Spanish regarding how to obtain information in another language.
Monitoring, Evaluating, and Updating Plan
The Language Assistance Plan has been updated as part of this Title VI Program Update. On an ongoing
basis, monitoring activities may identify changes that should be made to the Language Assistance Plan.
The following reoccurring reporting and evaluation measures will be used to update the Language
Assistance Plan.
The City of Moorpark will regularly assess the effectiveness of how it communicates with LEP individuals
through:
• Including questions about language assistance and information needs on any customer or
community surveys;
• Conversations with stakeholders, organizations, and entities which work with LEPs; and
• As-needed outreach with LEP groups.
The City will monitor its language assistance efforts, including:
• Recording and reporting on customer service interactions with LEP individuals,
• Incorporating discussion of Title VI into staff meetings and training,and
• Updating the Language Assistance Plan based on feedback received.
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Implementation Plan
The matrix below presents an Implementation Plan for ensuring the Language Assistance Plan is quickly
and efficiently implemented.
Exhibit 7.4 LAP Implementation Plan
Goal Task Anticipated
Completion
Four Factor Analysis August 2024
Assess LEP population in the Stakeholder Survey August 2024
Moorpark City Transit service Driver/Staff Survey August 2024
area Customer Survey(through VCTC) Summer 2024
Demographics Analysis August 2024
Develop Language Assistance Update City website to include effective FY 2025
Procedures translation tool
Train transit staff regarding language
resources and materials available to LEP FY 2025
individuals
Train contractor staff regarding use of
Language Line telephone interpretation FY 2025
Staff Training
service
Train staff regarding how and when to FY 2025
document interactions with LEP customers
Train City Staff how to respond to civil rights FY 2025
complaints
Ensure notices continue to be posted in
Notification of Title VI Rights English and Spanish as cited herein Ongoing
and Materials Include Title VI Notice to the Public in future When updated
versions of the Bus Ride Guide
Regularly review ACS and census FY 2027
Monitor and Update Language demographic data
Assistance Plan Incorporate discussion of Title VI into regular
staff meetings and trainings Ongoing
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Section 8 I Minority Representation on Planning and Advisory Bodies
The FTA requires the City to document efforts to encourage participation of minorities on non-elected
committees, board, councils, or other bodies. The City must provide in its Title VI Program a table of
transit-related, non-elected planning boards, advisory councils or committees, or similar bodies, the
membership of which is selected by the City of Moorpark city council, and must indicate the racial
breakdown of the membership of such committees or councils.
The City of Moorpark has not established any non-elected transit-related committees or councils.
Should a non-elected committee or council specific to transit be established in the future, a summary of
the committee members identified by race and a description of efforts made to encourage the
participation of minorities on said committee will be provided in this section utilizing the table below.
Exhibit 8.1 Non-Elected Committee Membership Table
Race/Ethnicity Service Area Population Commission
(Percentage) (Percentage)
Caucasian 65.8% XXX%
Hispanic/Latino 33.2% XXX%
Black/African American 2.6% XXX%
Asian 6.9% XXX%
American Indian/Alaska Native 0.8% XXX%
Native Hawaiian/Pacific Islander 0.0% XXX%
Member participation and selection will be monitored by the City Clerk.
The City does conduct outreach when there is a need to fill vacancies on the VCTC's Citizens
Transportation Advisory Committee/Social Services Transportation Advisory Committee (CTAC/SSTAC).
Those who apply to for a seat on the committee contact the City Clerk's office.The City Clerk then writes
a staff report for City council approval on the nominees.The City will ensure that postings about vacancies
on these committees are provided in Spanish as well as English. The minority representation of this
committee is reported by VCTC within its Title VI Program.
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Section 9 I Subrecipient Monitoring and Schedule of Subrecipient Title
VI Program Submissions
The City currently contracts its federally funded transit operations to the City of Thousand Oaks,which in
turn contracts with MV Transportation. While third-party contractors are not required to develop their
own Title VI Programs, the City of Thousand Oaks, as a transit operator, is required to maintain its own
Title VI Program. Therefore,the City of Moorpark should confirm that the City of Thousand Oaks prepares,
updates,and enforces its Title VI Program to ensure it remains in compliance. The City of Moorpark should
also ensure that First Transit, which operates the MCT On-Demand service, remains in compliance with
the City's Title VI Program.
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Section 10 I Title VI Equity Analysis
Title VI regulations require the completion of an Equity Analysis whenever a recipient or subrecipient
begins planning the location and construction of a new transit facility (not including bus shelters, transit
stations, power substations,or other facilities already evaluated through NEPA).
The City of Moorpark has not undertaken any construction projects for facilities at a new location within
the past several years.Therefore, no Equity Analysis is required at this time.
If in the future the City of Moorpark begins planning for the development and construction of a new transit
facility,the City will conduct an equity analysis prior to the selection of a construction site inclusive of the
Title VI requirements below:
a. The City of Moorpark shall complete a Title VI equity analysis during the planning stage with
regard to where a project is located or sited to ensure the location is selected without regard to
race, color, or national origin. The City shall engage in outreach to persons potentially impacted
by the siting of facilities. The Title VI equity analysis shall compare the equity impacts of various
siting alternatives,and the analysis shall occur before the selection of the preferred site.
b. When evaluating locations of facilities,the City shall give attention to other facilities with similar
impacts in the area to determine if any cumulative adverse impacts might result.Analysis shall be
done at the Census tract or block group where appropriate to ensure that proper perspective is
given to localized impacts.
c. If the City determines that the location of the project will result in a disparate impact on the basis
of race, color, or national origin,the City may only locate the project in that location if there is a
substantial legitimate justification for locating the project there, and where there are no
alternative locations that would have a less disparate impact on the basis of race, color, or
national origin.The City shall show how both tests are met; it is important to understand that in
order to make this showing,the City must consider and analyze alternatives to determine whether
those alternatives would have less of a disparate impact on the basis of race, color, or national
origin,and then implement the least discriminatory alternative.
The equity analysis shall be completed and submitted as part of the City of Moorpark's next Title VI
Program update.
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Section 11 I System-wide Standards and Policies
The FTA requires all fixed-route transit providers to develop quantitative service standards and policies
for their fixed-route service. Individual public transportation providers may set standards that best reflect
their local environment. Since the City operates fixed-route bus service, system-wide standards and
policies are discussed below.
Vehicle Load
Vehicle Load or load factor is a ratio of the number of seats on a vehicle to the number of passengers.
Load factor is an indicator of the extent of probable overcrowding or the need for additional vehicles. It
is also a means to determine whether the level of service on a particular route at a particular time is
adequate to assure a level of service deemed appropriate for the transit system. As a service standard,
load factor is typically expressed as a ratio (E.g. 1:1.25 or one seat for every 1.25 passengers). The load
factor is determined by taking the number of seats on a specific route which pass the peak point during
the peak hour and dividing that into the number of passengers that are actually carried past that point
during that hour. Vehicle loads are monitored for all routes to determine if additional vehicles are needed
to avoid overcrowding.
Moorpark City Transit fixed-route vehicle load shall not exceed 1:1.4,or one seat for every 1.4 passengers,
to account for the ability of passengers to stand while in a City fixed-route vehicle.
Moorpark City Transit dial-a-ride and on-demand vehicle load shall not exceed 1:1,or one seat for every
one passenger.
Vehicle Headway
Vehicle headway is a measurement of the time interval between two vehicles traveling in the same
direction on the same route. The frequency of service is a general indication of the level of service
provided along a route and a factor in the calculation of the amount of travel time expended by a
passenger to reach his/her destination. It is generally expressed for peak and off-peak service as an
increment of time(e.g. peak: every 15 minutes; and off-peak:every 30 minutes).
Local bus service is usually more frequent than intercity bus service because the travel distance is
generally longer on intercity buses. The City does not currently operate any intercity bus routes, with
service limited to travel within the City.
While the goal of Moorpark City Transit's fixed-route vehicle headways is to be 60 minutes or less, Monday
through Friday, many trips require 65 minutes to 75 minutes due to the necessity of driver breaks, peak
traffic in certain areas of the City, and the necessity of delaying bus departures to ensure proper
connections to locations of peak passenger sources.
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On-time Performance
Moorpark City Transit strives to ensure a minimum of 95 percent of all fixed-route runs operate on time.
"On time"is defined as departing no more than five (5) minutes late and not ahead of schedule.
Service Availability
Moorpark City Transit operates a fixed-route service that travels throughout much of the City. Routes 1
and 2 provide service to a majority of the same areas in a clock-wise and counter-clockwise fashion in
order to generally provide equal travel times for passengers traveling to and from the same location.
Some differences do occur,such as Route 2 solely providing service to Villa Del Arroyo Mobile Home Park.
In addition, the City provides complementary ADA paratransit service within the City as well as a senior
dial-a-ride service. The City participates in the East County Transit Alliance InterCity ADA and senior Bial-
a-ride service. The City also operates a general public on-demand micro-transit program.
Service Policies
Distribution of Transit Amenities
The City provides various amenities at its bus stops. Nearly all bus stops have bus stop signs with route
maps and schedules posted. Some bus stops have benches and shelters that are provided as conditions
of approval for development. Other bus stops include shelters, benches and trash receptacles. The
determination of where shelters should be located is determined by general bus stop use as well as overall
accessibility, such as sufficient right-of-way and ADA clearance.
Vehicle Assignment
Vehicle assignment refers to the process by which transit vehicles are placed into service on routes
throughout the transit provider's system. At present the City owns five 32-foot compressed natural gas
(CNG) El Dorado National EZ Rider II buses. Three buses are 2010 model years and two buses are 2015
model years. At present two buses are used on a daily basis for Route 1 and Route 2. All buses are
interchangeable; vehicle assignments are done in a manner that ensures rotation of fleet vehicles
throughout all the routes in the City system.
The City has added two Braun minivans and one Ford Starcraft cutaway for use in its on-demand micro-
transit service. All vehicles are wheelchair accessible. The vans fit up to four passengers and one
wheelchair, while the cutaway fits seven passengers and two wheelchairs.
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Section 12 I City Council Approval of Title VI Program Update
[Pending]
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Attachment A I Draft Title VI Letters
Exhibit A.1 Sample letter acknowledging receipt of complaint
[Date]
Jo Doe
1234 Main Street
Moorpark,CA 93021
Dear Ms.Doe:
This letter is to acknowledge receipt of your complaint against the City of Moorpark alleging
An investigation will begin shortly.If you have any additional information you wish to convey or
questions concerning this matter,please feel free to contact this office using the information below.
Sincerely,
Michelle Woomer
Senior Management Analyst
City of Moorpark
799 Moorpark Ave.
Moorpark,CA 93021
(805)517-6233
mwoomer@moorparkca.gov
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Exhibit A.2 Sample letter notifying complainant that the complaint is substantiated
[Date]
Jo Doe
1234 Main Street
Moorpark,CA 93021
Dear Ms. Doe:
The matter referenced in your letter of [date' against the City of Moorpark alleging a
Title VI violation has been investigated.
(An/Several)apparent violations of Title VI of the Civil Rights Act of 1964,including those mentioned in
your letter,(was/were)identified.Efforts are underway to correct those deficiencies.
Thank you for calling this important matter to our attention.You were extremely helpful during our
review of the program.[If a hearing is required,the following sentence may be appropriate.]You may be
hearing from this office,or from federal authorities,if your services should be needed during the
administrative hearing process.
Sincerely,
Michelle Woomer
Senior Management Analyst
City of Moorpark
799 Moorpark Ave.
Moorpark,CA 93021
(805)517-6233
mwoom er@moorparkca.gov
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Exhibit A.3 Sample letter notifying complainant that the complaint is not substantiated
(Date]
Jo Doe
1234 Main Street
Moorpark,CA 93021
Dear Ms. Doe:
The matter referenced in your letter of [date] against the City of Moorpark alleging
has been investigated.
The results of the investigation did not indicate that the provisions of Title VI of the Civil Rights Act of
1964,had in fact been violated.As you know,Title VI prohibits discrimination based on race,color,or
national origin in any program receiving federal financial assistance.
The City of Moorpark has analyzed the materials and facts pertaining to your case for evidence of its
failure to comply with any of the civil rights laws.There was no evidence found that any of these laws
have been violated.
I therefore advise you that your complaint has not been substantiated,and that I am closing this matter
in our files.
You have the right to 1)appeal within seven(7)calendar days of receipt of this final written decision
from the City of Moorpark,and/or 2)file a complaint externally with the U.S.Department of
Transportation and/or the Federal Transit Administration at:
Federal Transit Administration Office of Civil Rights
Attention:Title VI Program Coordinator
East Building,5th Floor-TCR 1200
New Jersey Ave.,SE
Washington,DC 20590
Thank you for taking the time to contact us.If I can be of assistance to you in the future,do not hesitate
to call me.
Sincerely,
Michelle Woomer
Senior Management Analyst
City of Moorpark
799 Moorpark Ave.
Moorpark,CA 93021
(805)517-6233
mwoomer@moorparkca.goy
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Attachment B I Survey Instruments
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Exhibit B.1 Employee Survey Instrument
l City of Moorpark/Moorpark City Transit
iT FTA Title VI Compliance—City Staff Survey
1. All staff:Please list the languages other than English that you speak.Indicate whether you are fluent in the
language(s).
2. Drivers:In a typical week,how many unique riders board your vehicle that either do not speak English or do not
speak English very well?Please count unique riders only.If you encounter the same rider multiple times during the
course of a typical week,only count them once. 0 None 0 Less than 5 0 5 to 10 0 More than 10
3. Dispatchers/Customer Service Representatives/other staff:In a typical week,how many encounters do you
have with individuals that either do not speak English or do not speak English very well?Please count unique
individuals only.If you encounter the same individual multiple times during the course of a typical week,only
count them once. ❑ None 0 Less than 5 ❑ 5 to 10 0 More than 10
4. Drivers:Are the riders observed in Question 2 typically boarding and/or getting off at certain locations or in specific
parts of the service area?If so,please identity these locations.
Trip origin locations/areas:
Trip destination locations/areas:
5. All staff:With respect to transit customers,please indicate the most common languages you encounter other than
English.(check all that apply)
O Spanish 0 Vietnamese
O Tagalog 0 Otherlanguage(s):
O Chinese ❑ No languages other than English
6. All staff:How would you rate your ability to communicate with persons who do not speak English or do not speak
English very well? ❑ No issues or problems 0 Occasional problems 0 Frequent problems
7. All staff:How do your personal language capabilities impact your ability to interact with Moorpark City Transit riders?
O They improve my ability to communicate. 0 They hinder my ability to communicate.
❑ Not applicable/no impact.
8. All staff:In your opinion,what type of materials/services would be most beneficial to riders who do not speak
English or do not speak English very well?
❑ Translated service brochures 0 Onboard notices in other languages
O Translation services through call center/dispatch 0 More translated online materials
O Common phrases cards(translated into various languages)
O Other:
9. All staff:In terms of language/communication barriers,please identify the most common areas or topics(specific to
Moorpark City Transit riders).Is it...?
O How to use Moorpark City Transit ❑How to pay for a ride on Moorpark City Transit
❑ Basic directions/instructions ❑ Other:
10.All staff:For data collection purposes only,please include your name and position below.
Name(optional):
Position:
Please return completed surveys to by July 22,2024.Thank
you for your support of this project.
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Exhibit B.2 Stakeholder Survey Instrument
may:rl City of Moorpark/Moorpark City Transit
FTA Title VI Compliance Stakeholder Survey
•
This survey may also be completed online at https://www.surveymonkey.com/r/MoorriarkStakeholderSurvey.
1 Organization Name:
Type of Organization(example:healthcare,education,social services,faith-based,etc.):
2
3 Your name/title:
4 Contact information(email/phone):
5 Approximate number of members/clients In/represented by your organization:
1-10 ❑11-20 ❑21-50 ❑51+
What languages are spoken by members/clients in/represented by your organization?(check all that apply)
6 CI English CI Spanish Tagalog
❑Chinese ❑Vietnamese El Other(specify):
With respect to non-native English-speakers you come into contact with,how would you characterize their
7 ability to...
Speak English? ❑ Not well ❑Somewhat well ❑Very well ❑1 don't know
Read English? El Not well ❑Somewhat well ❑Very well ❑I don't know
Do members/clients of your organization utilize the City of Moorpark's public transit services(Moorpark City
Transit fixed route,MCT On Demand,or Dial-A-Ride)?
8 ❑Yes(please answer Question 9)
❑No(skip to Question 10)
❑I don't know(skip to Question 10)
Approximately what percent of current transit riders are non-native English-speakers?
9 El Less than 25 percent El 51 to 75 percent
❑25 to 50 percent ❑More than 75 percent
With respect to non-native English-speakers,does language present a barrier to their use of the City of
Moorpark's transit services?
10 ❑Yes(please answer Questions 1I and 12)
❑No(skip to Question 13)
Eli don't know(skip to Question 13)
Which language(s)other than English do these members/clients speak?
11
What kind of barriers are faced by those for whom language is a barrier to using the City of Moorpark's transit
12 services?
Is there anything else you would like us to know regarding individuals represented by your organization who
speak English less than"very well"and are considered to be limited English-proficient?
13
Thank you for your participation.Please return your completed survey via email to jill(-Dmoore-associates.net no later
than July 31,2024. You may also complete the survey online at
https://www.surveymonkey.com/r/MoorparkStakeholderSurvey.
MOORE&ASSOCIATES, INC. PAGE 47
y
Resolution No. 2024-4273
Page 49
STATE OF CALIFORNIA )
COUNTY OF VENTURA ) ss.
CITY OF MOORPARK )
CERTIFICATION
I, Ky Spangler, City Clerk of the City of Moorpark, California, do hereby certify
under penalty of perjurythat the foregoing Resolution No. 2024-4273 was adopted by the
p Y 9 9
City Council of the City of Moorpark at a regular meeting held on the 18th day of
September, 2024, and that the same was adopted by the following vote:
AYES: Councilmembers Castro, Delgado, Means and Mayor Enegren
NOES: None
ABSENT: Councilmember Groff
ABSTAIN: None
WITNESS my hand and the official seal of said City this 20th day of September,
2024.
Ky Spa ler, City lerk
(seal)
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