HomeMy WebLinkAboutAGENDA REPORT 2025 0402 CC REG ITEM 09ACITY OF MOORPARK, CALIFORNIA
City Council Meeting
of April 2, 2025
ACTION RECEIVED AND FILED
PRESENTATION.
BY A. Hurtado.
A. Receive Presentation from Erik Sternad, Executive Director of Interface Children
and Family Services on the 2-1-1 Ventura County Annual Report. Staff
Recommendation: Receive and file presentation. (Staff: Troy Brown, City
Manager)
Item: 9.A.
211 Ventura County
211 Ventura County, a program of
Interface Children & Family Services, is
a comprehensive information and
referral service for Ventura County. We
connect community members with
information on over 2,000 health and
human service resources.
In 2024, 58,054 unique Ventura County
residents reached out to 211 via call or
text, and our website had 101,209
searches.
In 2025, Interface 211 celebrates 20
years of 211 services, making over
500,000 connections in Ventura County
alone.
ITEM: 9.A.
1
211 Information & Assistance
Domestic Violence & Child Abuse Prevention
Human Trafficking Prevention & Intervention
Justice Services
Mental Health & Trauma Treatment
Youth Crisis & Homeless Services
30 PROGRAMS ACROSS SIX DEPARTMENTS
INTERFACE PROGRAM AREAS
2
What is 211?
211 Ventura County is the most comprehensive information and referral service for local residents
Call 211 | Text your zip code to 898-211 | Visit 211Ventura.org
Crisis Services
Housing
Rent/Utilities Shelters Substance Abuse Transportation
Education
Income Assistance
Food
Legal Assistance
Free Tax Prep
Mental Health
Health Care
Reentry Services
3
Three ways to reach 211
Community Information
Navigators and services
Contact 211
Call 211
Text Your Zip Code to
898-211
Visit
211Ventura .org 4
Our Impact
In 2024, Interface 211 Ventura County took
calls from Moorpark residents
405
Information &
Referral Contacts
First time
clients
Families with
children under 5
Person in need
is pregnant
At risk of
homelessness
Currently
homeless
127 31 4 30 39
Moorpark 2024
405
Moorpark population: 36,284
5
Categories of needs with/without referralsHousing
Utility Assistance
Clothing/Personal/Household Needs
Income Support/
Assistance
Health Care
Individual, Family, and Community
Support
Food/Meals
Legal, Consumer, and Public
Safety Services
Transportation
200
75
68
54
43
40
37
30
23
0 200
12
Categories of Needs
Our Impact Moorpark 2024
Mental Health/
Substance Use Disorder
6
Port Hueneme (pop. 21,954)
Top 3 needs:
•Housing
•Transportation
•Food/meals
719 calls
Other Cities (2024)
Santa Paula (pop. 30,657)
Top 3 needs:
•Housing
•Income Support
•Utility Assistance
663 calls
Camarillo (pop. 70,741)
Top 3 needs:
•Housing
•Transportation
•Mental Health/Substance Use
Disorders
1,437 calls
Simi Valley (pop. 126,356)
Top 3 needs:
•Housing
•Income Support
•Transportation
2,102 calls
Thousand Oaks (pop. 126,966)
Top 3 needs:
•Housing
•Mental health/Substance Use
•Individual, Family & Community
Support
1,579 calls
Ventura (pop. 110,763)
Top 3 needs:
•Housing
•Transportation
•Income Support
4,547 calls
Oxnard (pop. 202,736)
Top 3 needs:
•Housing
•Transportation
•Income Support
6,472 calls
Fillmore (pop. 16,419 )
Top 3 needs:
•Housing
•Individual, Family & Community
Support
•Income Support
309 calls
Moorpark (pop. 36,284 )
Top 3 needs:
•Housing
•Individual, Family & Community
Support
•Legal, Consumer, and Public
Safety Services
405 calls
7
Special Projects
In addition to taking calls and texts from community members in need of
social services, 211VC provides direct, specialized services.
Kick It CA PSPS Ventura vs.
Hate
211 Ride
Tobacco Control Program
Screening for the CA
Smokers Helpline
Public Safety
Power Shutoff Care
Coordination
A free one-click trip planning
tool offering information about
available transportation
8
Questions?
Call 211
Click www.211ventura.org
Text 898-211
General 211 requests (i.e., outreach
material,updates)
211ventura@icfs.org
Erik Sternad, Executive Director
esternad@icfs.org
Kelly Brown, Chief Information Officer
kbrown@icfs.org
Lohanna Almanza, 211 Director
lalmanza@icfs.org
Gerardo Gonzalez, 211 Associate Director
ggonzlez@icfs.org
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