HomeMy WebLinkAboutAGENDA REPORT 2025 0604 CC REG ITEM 10JCITY OF MOORPARK, CALIFORNIA
City Council Meeting
of June 4, 2025
ACTION APPROVED STAFF
RECOMMENDATION.
BY A. Hurtado.
J. Consider Professional Services Agreement for Handheld Parking Citation Devices,
Parking Citation Processing, and Adjudication Services Between the City of
Moorpark and Data Ticket, Inc. Staff Recommendation: Approve and award
Professional Services Agreement for Handheld Parking Citation Devices, Parking
Citation Processing and Adjudication Services to Data Ticket, Inc.; and authorize
the City Manager to sign the Agreement, for a total not-to-exceed amount of
$95,000, subject to final language approval of the City Manager. (Staff: Michelle
Woomer, Senior Management Analyst)
Item: 10.J.
MOORPARK CITY COUNCIL
AGENDA REPORT
TO: Honorable City Council
FROM: Daniel Kim, City Engineer/Public Works Director
BY: Michelle Woomer, Senior Management Analyst
DATE: 06/04/2025 Regular Meeting
SUBJECT: Consider Professional Services Agreement for Handheld Parking
Citation Devices, Parking Citation Processing, and Adjudication
Services Between the City of Moorpark and Data Ticket, Inc.
BACKGROUND
The City of Moorpark (City) conducted a competitive Request for Proposal (RFP) process
that solicited bids from vendors to provide “Handheld Parking Citation Devices, Parking
Citation Processing, and Adjudication Services” (Exhibit C of Agreement). The RFP was
published on March 25, 2025, and closed on April 18, 2025.
The City’s current vendor, Passport Labs, Inc. (Passport), has provided the City with
handheld parking citation devices and parking citation processing services for the past 10
years. Passport’s contract with the City is used exclusively for the assistance in the
administration of street sweeping violations. With Passport’s contract expiring on June
30, 2025, and with the need for the City to have expanded adjudication services, which
includes a third-party hearing officer, an RFP was necessary. The City received three
proposals: Data Ticket, Inc. (Data Ticket), Passport Labs, Inc., and Phoenix Group
Information Systems. City staff interviewed each vendor to determine which vendor was
the most responsive to the RFP.
DISCUSSION
On May 5, 2025, a panel of City staff interviewed the proposers and determined that Data
Ticket, Inc. (Data Ticket) was the most responsive vendor to meet the following scope of
services:
1.Handheld Parking Citation Devices
2.Processing Services
3.Citation Reconciliation
4.Data Entry for Handwritten Citations
Item: 10.J.
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5. Registered Owner Name Retrieval
6. Out-of-State Registered Owner Retrieval from State DMV
7. Mail Collection Letters
8. California DMV Registration Holds/Releases
9. Automated Processing of Administrative Review Request (Appeals)
10. Administrative Hearings (Adjudication Services)
11. Payment Processing
12. Correspondence Processing
13. Reporting
14. Toll-free Telephone Service/Customer Service
15. Custom Notices and Letters
16. Online Inquiry Access
17. Support
18. Franchise Tax Board
19. Collection Services
20. Postal Increases
21. Transition Plan
22. Network Infrastructure
23. PCI (Payment Card Industry) Compliance
24. Security Policy
25. Data Backup
26. File Storage
27. Audit Support
During the vendor interviews, proposers were asked to provide a short presentation of
their services and explain how they could meet the scope of services requested by the
City. Questions such as citation processing workflow, features of handheld citation
devices, real-time data transmission from handheld devices, payment processing,
adjudication process, implementation, and customer service were all asked of the
vendors to help the panel with its decision. Vendors were evaluated on the following five
criteria:
1) Understanding of the scope of the project and services needed,
2) Qualifications and experience of the proposer,
3) Experience providing the desired services for Moorpark and/or surrounding
communities,
4) Thoroughness of response, approach to providing sound services, and
ability to provide services to meet objectives, and
5) Strength of examples of representative projects.
Overall, the panel decided that Data Ticket provided a thorough explanation of their
processes and demonstrated a comprehensive understanding of the City’s needs. Key
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Honorable City Council
06/04/2025 Regular Meeting
Page 3
factors that set them apart from the other vendors included the added value of multiple
reminder letter notices, license plate reader capabilities integrated with the handheld
parking citation devices, and a user friendly, intuitive system portal. Additionally, the
panel liked that Data Ticket will provide a third-party hearing officer for adjudication of
parking citation appeals for ensuring an efficient process.
Data Ticket offers a cloud-based system that integrates with the City’s enforcement
activities in real-time, improving efficiency and reducing manual entry errors. The system
also provides online access for the public to view and pay citations, contest/appeal
citations, and request third-party hearing. A California corporation founded in 1989, Data
Ticket is a certified Small Business and California certified Women-Owned business that
has been providing parking citation processing for 36 years to more than 500 clients
nationwide.
The scope of services includes the purchase of 10 handheld parking citation devices at
$1,500 per unit cost, with printing capabilities for use in the field for the City’s Parking
Enforcement staff. Start-up cost for the first year of the Agreement will be higher than the
subsequent years due to purchasing of the handheld devices, ordering of custom paper
citation rolls for the handheld devices, and new manual citation booklets. Estimated start-
up cost for these items is $25,000. Annual cost of the Agreement will be $15,000 based
on issuance of 1,500 parking citations per year. First year of the contract will include the
$25,000 startup cost, plus the estimated $15,000 annual cost based on issuance of
approximately 1,500 parking citations per year. Year one of the Agreement will be a total
of $40,000, but years two, three, and four will be significantly less, which is estimated to
be $15,000. Below is a breakdown cost of the contract per year:
Year 1 Year 2 Year 3 Year 4
Total
Contract
Amount
$40,000
(This amount
includes $25,000
startup cost, plus
estimated $15,000
annual cost for
software licensing
fees, parking
citation processing
and adjudication
services)
$15,000
$15,000 $15,000 $95,000
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Page 4
ENVIRONMENTAL DETERMINATION
This action is exempt from the California Environmental Quality Act (CEQA) as it does
not constitute a project which has a potential for resulting in physical change to the
environment, as defined by Section 15378 of the State CEQA Guidelines. Therefore, no
environmental review is required.
FISCAL IMPACT
The City issues approximately 1,500 parking citations annually and collects approximately
$105,000 in revenue. The maximum compensation for the four-year Agreement is
$95,000, which is based on an estimation of 6,000 citations processed. The City's
FY 2025/26 draft budget includes $40,000 and $15,000 for FY 2026/27.
COUNCIL GOAL COMPLIANCE
This action does not support a current strategic directive.
STAFF RECOMMENDATION
Approve and award Professional Services Agreement for Handheld Parking Citation
Devices, Parking Citation Processing and Adjudication Services to Data Ticket, Inc.; and
authorize the City Manager to sign the Agreement, for a total not-to-exceed amount of
$95,000, subject to final language approval of the City Manager.
Attachment: Draft Agreement with Data Ticket, Inc.
545
PROFESSIONAL SERVICES AGREEMENT BETWEEN
THE CITY OF MOORPARK AND
DATA TICKET, INC. FOR HANDHELD PARKING CITATION DEVICES, PARKING
CITATION PROCESSING AND ADJUDICATION SERVICES
THIS AGREEMENT, executed as of _________________________, is between
the City of Moorpark, a municipal corporation (“City”) and Data Ticket, Inc., a private
corporation (“Consultant”). In consideration of the mutual covenants and conditions set
forth herein, the parties agree as follows:
WHEREAS, City has the need for handheld parking citation devices, parking
citation processing and adjudication services; and
WHEREAS, Consultant specializes in providing such services and has the proper
work experience, certifications, and background to carry out the duties involved; and
WHEREAS, Consultant has submitted to City a Proposal dated April 17, 2025,
which is attached hereto as Exhibit C.
NOW, THEREFORE, in consideration of the mutual covenants, benefits, and
premises herein stated, the parties hereto agree as follows:
1. TERM
The term of this Agreement shall be from the date of execution to June 30, 2029,
unless this Agreement is terminated or suspended pursuant to this Agreement.
2. SCOPE OF SERVICES
City does hereby retain Consultant, as an independent contractor, in a contractual
capacity to provide handheld parking citation devices, parking citation processing and
adjudication services, as set forth in Exhibit C. In the event there is a conflict between the
provisions of Exhibit C and this Agreement, the language contained in this Agreement
shall take precedence.
Consultant shall perform the tasks described and set forth in Exhibit C. Consultant
shall complete the tasks according to the schedule of performance which is also set forth
in Exhibit C.
Compensation for the services to be performed by Consultant shall be in
accordance with Exhibit C. Compensation shall not exceed the rates or total contract
value of ninety-five thousand dollars ($95,000), without a written Amendment to the
Agreement executed by both parties. Payment by City to Consultant shall be in
accordance with the provisions of this Agreement.
ATTACHMENT
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3. PERFORMANCE
Consultant shall at all times faithfully, competently and to the best of their ability,
experience, standard of care, and talent, perform all tasks described herein. Consultant
shall employ, at a minimum, generally accepted standards and practices utilized by
persons engaged in providing similar services as are required of Consultant hereunder in
meeting its obligations under this Agreement.
4. MANAGEMENT
The individual directly responsible for Consultant’s overall performance of the
Agreement provisions herein above set forth and to serve as principal liaison between
City and Consultant shall be Brook Westcott, Chief Operating Officer, and no other
individual may be substituted without the prior written approval of the City Manager.
The City’s contact person in charge of administration of this Agreement, and to
serve as principal liaison between Consultant and City, shall be the City Manager or the
City Manager’s designee.
5. PAYMENT
Taxpayer ID or Social Security numbers must be provided by Consultant on an
IRS W-9 form before payments may be made by City to Consultant.
The City agrees to pay Consultant monthly, in accordance with the payment rates
and terms and the schedule of payment as set forth in Exhibit C, based upon actual time
spent on the above tasks. This amount shall not exceed ninety-five thousand dollars
($95,000) for the total term of the Agreement unless additional payment is approved as
provided in this Agreement.
Consultant shall not be compensated for any services rendered in connection with
its performance of this Agreement, which are in addition to those set forth herein, unless
such additional services and compensation are authorized, in advance, in a written
amendment to this Agreement executed by both parties. The City Manager, if authorized
by City Council, may approve additional work not to exceed ten percent (10%) of the
amount of the Agreement.
Consultant shall submit invoices monthly for actual services performed. Invoices
shall be submitted on or about the first business day of each month, or as soon thereafter
as practical, for services provided in the previous month. Payment shall be made within
thirty (30) days of receipt of each invoice as to all non-disputed fees. Any expense or
reimbursable cost appearing on any invoice shall be accompanied by a receipt or other
documentation subject to approval of the City Manager or the City Manager’s designee.
If the City disputes any of Consultant’s fees or expenses, City shall give written notice to
Consultant within thirty (30) days of receipt of any disputed fees set forth on the invoice.
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6. TERMINATION OR SUSPENSION WITHOUT CAUSE
The City may at any time, for any reason, with or without cause, suspend, or
terminate this Agreement, or any portion hereof, by serving upon the Consultant at least
ten (10) days prior written notice. Upon receipt of said notice, the Consultant shall
immediately cease all work under this Agreement, unless the notice provides otherwise.
If the City suspends or terminates a portion of this Agreement, such suspension or
termination shall not make void or invalidate the remainder of this Agreement.
The Consultant may terminate this Agreement only by providing City with written
notice no less than thirty (30) days in advance of such termination.
In the event this Agreement is terminated or suspended pursuant to this Section,
the City shall pay to Consultant the actual value of the work performed up to the time of
termination or suspension, provided that the work performed is of value to the City. Upon
termination or suspension of the Agreement pursuant to this Section, the Consultant will
submit an invoice to the City pursuant to this Agreement.
7. DEFAULT OF CONSULTANT
The Consultant’s failure to comply with the provisions of this Agreement shall
constitute a default. In the event that Consultant is in default for cause under the terms of
this Agreement, City shall have no obligation or duty to continue compensating Consultant
for any work performed after the date of default and can terminate or suspend this
Agreement immediately by written notice to the Consultant. If such failure by the
Consultant to make progress in the performance of work hereunder arises out of causes
beyond the Consultant’s control, and without fault or negligence of the Consultant, it shall
not be considered a default.
If the City Manager or his/her designee determines that the Consultant is in default
in the performance of any of the terms or conditions of this Agreement, he/she shall cause
to be served upon the Consultant a written notice of the default. The Consultant shall
have thirty (30) days after service upon it of said notice in which to cure the default by
rendering a satisfactory performance. In the event that the Consultant fails to cure its
default within such period of time, the City shall have the right, notwithstanding any other
provision of this Agreement, to terminate this Agreement without further notice and
without prejudice to any other remedy to which it may be entitled at law, in equity or under
this Agreement.
8. LIQUIDATED DAMAGES
There are no liquidated damages under this Agreement.
9. OWNERSHIP OF DOCUMENTS
Consultant shall maintain complete and accurate records with respect to sales,
costs, expenses, receipts, and other such information required by City that relate to the
performance of services under this Agreement. Consultant shall maintain adequate
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records of services provided in sufficient detail to permit an evaluation of services. All
such records shall be maintained in accordance with generally accepted accounting
principles and shall be clearly identified and readily accessible. Consultant shall provide
free access to the representatives of City or the City’s designees at reasonable times to
such books and records; shall give the City the right to examine and audit said books and
records; shall permit City to make transcripts therefrom as necessary; and shall allow
inspection of all work, data, documents, proceedings, and activities related to this
Agreement. Notification of audit shall be provided at least thirty (30) days before any such
audit is conducted. Such records, together with supporting documents, shall be
maintained for a period of three (3) years after receipt of final payment.
Upon completion of, or in the event of termination or suspension without cause of
this Agreement, all original documents, designs, drawings, maps, models, computer files,
surveys, notes, and other documents prepared in the course of providing the services to
be performed pursuant to this Agreement shall become the sole property of the City and
may be used, reused, or otherwise disposed of by the City without the permission of the
Consultant. With respect to computer files, Consultant shall make available to the City,
at the Consultant’s office and upon reasonable written request by the City, the necessary
computer software and hardware for purposes of accessing, compiling, transferring, and
printing computer files.
10. INDEMNIFICATION AND HOLD HARMLESS
Indemnity for professional liability: When the law establishes a professional
standard of care for Consultant’s Services, to the fullest extent permitted by law,
Consultant shall indemnify, protect, defend and hold harmless City and any and all of its
officials, employees, and agents (“Indemnified Parties”) from and against any and all
losses, liabilities, damages, costs and expenses, including legal counsels’ fees and costs
to the extent same are caused in whole or in part by any negligent or wrongful act, error
or omission of Consultant, its officers, agents, employees or subconsultants (or any
agency or individual that Consultant shall bear the legal liability thereof) in the
performance of professional services under this Agreement.
Indemnity for other than professional liability: Other than in the performance of
professional services and to the full extent permitted by law, Consultant shall indemnify,
protect, defend and hold harmless City, and any and all of its officials, employees, and
agents from and against any liability (including liability for claims, suits, actions, arbitration
proceedings, administrative proceedings, regulatory proceedings, losses, expenses or
costs of any kind, whether actual, alleged or threatened, including legal counsels’ fees
and costs, court costs, interest, defense costs, and expert witness fees), where the same
arise out of, are a consequence of, or are in any way attributable to, in whole or in part,
the performance of this Agreement by Consultant or by any individual or agency for which
Consultant is legally liable, including but not limited to officers, agents, employees or
subcontractors of Consultant.
Consultant agrees to obtain executed indemnity agreements with provisions
identical to those set forth here in this Section from each and every subcontractor, or any
other person or entity involved by, for, with, or on behalf of Consultant in the performance
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of this Agreement. In the event Consultant fails to obtain such indemnity obligations from
others as required here, Consultant agrees to be fully responsible according to the terms
of this Section. Failure of City to monitor compliance with these requirements imposes no
additional obligations on City and will in no way act as a waiver of any rights hereunder.
This obligation to indemnify and defend City as set forth here is binding on the successors,
assigns, or heirs of Consultant and shall survive the termination of this Agreement or this
Section.
City does not and shall not waive any rights that it may have against Consultant by
reason of this Section, because of the acceptance by City, or the deposit with City, of any
insurance policy or certificate required pursuant to this Agreement. The hold harmless
and indemnification provisions shall apply regardless of whether or not said insurance
policies are determined to be applicable to any losses, liabilities, damages, costs, and
expenses described in this Section.
11. INSURANCE
Consultant shall maintain prior to the beginning of and for the duration of this
Agreement insurance coverage as specified in Exhibit A attached hereto and incorporated
herein by this reference as though set forth in full.
12. INDEPENDENT CONSULTANT
Consultant is and shall at all times remain as to the City a wholly independent
Contractor. The personnel performing the services under this Agreement on behalf of
Consultant shall at all times be under Consultant’s exclusive direction and control. Neither
City nor any of its officers, employees, or agents shall have control over the conduct of
Consultant or any of Consultant’s officers, employees, or agents, except as set forth in
this Agreement. Consultant shall not at any time or in any manner represent that it or any
of its officers, employees, or agents are in any manner officers or employees, or agents
of the City except as set forth in this Agreement. Consultant shall not incur or have the
power to incur any debt, obligation, or liability against City, or bind City in any manner.
No employee benefits shall be available to Consultant in connection with the
performance of this Agreement. Except for the fees paid to Consultant as provided in the
Agreement, City shall not pay salaries, wages, or other compensation to Consultant for
performing services hereunder for City. City shall not be liable for compensation or
indemnification to Consultant for injury or sickness arising out of performing services
hereunder.
13. LEGAL RESPONSIBILITIES
The Consultant shall keep itself informed of local, state, and federal laws and
regulations which in any manner affect those employed by it or in any way affect the
performance of its service pursuant to this Agreement. The Consultant shall at all times
observe and comply with all such laws and regulations, including but not limited to the
Americans with Disabilities Act and Occupational Safety and Health Administration laws
and regulations. The Consultant shall comply with and sign Exhibit B, the Scope of Work
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Requirement for Professional Services Agreements Compliance with California
Government Code Section 7550, when applicable. The City, and its officers and
employees, shall not be liable at law or in equity occasioned by failure of the Consultant
to comply with this Section.
Should the Scope of Services include work that is considered a public work to
which prevailing wages apply, the public work project is subject to compliance monitoring
and enforcement by the California Department of Industrial Relations (DIR). Consultant
agrees to comply with and be bound by all applicable terms, rules and regulations
described in (a) Division 2, Part 7, Chapter 1 (commencing with Section 1720) of the
California Labor Code, including without limitation Labor Code Section 1771 and (b) the
rules and regulations established by the DIR implementing such statutes, as though set
forth in full herein, including any applicable amendments made thereto during the term of
this Agreement. For every subcontractor who will perform work on this project, Consultant
shall be responsible for subcontractor’s compliance with (a) and (b), and Consultant shall
take all necessary actions to ensure subcontractor’s compliance. Labor Code Section
1725.5 requires all contractors and subcontractors to annually register with the DIR before
bidding or performing on any public work contract.
14. ANTI DISCRIMINATION
Neither the Consultant, nor any subconsultant under the Consultant, shall
discriminate in employment of persons upon the work because of race, religious creed,
color, national origin, ancestry, physical disability, mental disability, medical condition,
genetic information, marital status, sex, gender, gender identity, gender expression, age,
sexual orientation, or military and veteran status; or any other basis protected by
applicable federal, state, or local law, except as provided in Section 12940 of the
Government Code. Consultant shall have responsibility for compliance with this Section.
15. UNDUE INFLUENCE
Consultant declares and warrants that no undue influence or pressure is used
against or in concert with any officer or employee of the City in connection with the award,
terms, or implementation of this Agreement, including any method of coercion,
confidential financial arrangement, or financial inducement. No officer or employee of the
City will receive compensation, directly or indirectly from Consultant, or any officer,
employee, or agent of Consultant, in connection with the award of this Agreement or any
work to be conducted as a result of this Agreement. Violation of this Section shall be a
material breach of this Agreement entitling the City to any and all remedies at law or in
equity.
16. NO BENEFIT TO ARISE TO LOCAL EMPLOYEES
No member, officer, or employee of the City, or their designees or agents, and no
public official who exercises authority over or responsibilities with respect to the Services
during his/her tenure or for one (1) year thereafter, shall have any interest, direct or
indirect, in any agreement or sub-agreement, or the proceeds thereof, for work to be
performed in connection with the Services performed under this Agreement.
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17. CONFLICT OF INTEREST
Consultant covenants that neither they nor any officer or principal of their firm have
any interests, nor shall they acquire any interest, directly or indirectly, which will conflict
in any manner or degree with the performance of their services hereunder. Consultant
further covenants that in the performance of this Agreement, they shall employ no person
having such interest as an officer, employee, agent, or subconsultant. Consultant further
covenants that Consultant has not contracted with nor is performing any services directly
or indirectly, with the developer(s) and/or property owner(s) and/or firm(s) and/or
partnership(s) and/or public agency(ies) owning property and/or processing an
entitlement application for property in the City or its Area of Interest, now or within the
past one (1) year, and further covenants and agrees that Consultant and/or its
subconsultants shall provide no service or enter into any contract with any developer(s)
and/or property owner(s) and/or firm(s) and/or partnership(s) and/or public agency(ies)
owning property and/or processing an entitlement application for property in the City or
its Area of Interest, while under contract with the City and for a one (1) year time period
following termination of this Agreement.
18. NOTICE
Any notice to be given pursuant to this Agreement shall be in writing, and all such
notices and any other document to be delivered shall be delivered by personal service or
by deposit in the United States mail, certified or registered, return receipt requested, with
postage prepaid, and addressed to the party for whom intended as follows:
To: City Manager
City of Moorpark
323 Science Drive
Moorpark, CA 93021
To: Brook Westcott, Chief Operating Officer
Data Ticket, Inc.
2603 Main Street, Suite 300
Irvine, CA 92614
Either party may, from time to time, by written notice to the other, designate a
different address or contact person, which shall be substituted for the one above
specified. Notices, payments and other documents shall be deemed delivered upon
receipt by personal service or as of the third (3rd) day after deposit in the United States
mail.
19. CHANGE IN NAME
Should a change be contemplated in the name or nature of the Consultant's legal
entity, the Consultant shall first notify the City in order that proper steps may be taken to
have the change reflected in the Agreement documents.
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20. ASSIGNMENT
Consultant shall not assign this Agreement or any of the rights, duties, or
obligations hereunder. It is understood and acknowledged by the parties that Consultant
is uniquely qualified to perform the services provided for in this Agreement.
21. LICENSES
At all times during the term of this Agreement, Consultant shall have in full force
and effect, all licenses required of it by law for the performance of the services in this
Agreement.
22. VENUE AND GOVERNING LAW
This Agreement is made, entered into, and executed in Ventura County, California,
and any action filed in any court or for arbitration for the interpretation, enforcement or
other action of the terms, conditions, or covenants referred to herein shall be filed in the
applicable court in Ventura County, California. The City and Consultant understand and
agree that the laws of the state of California shall govern the rights, obligations, duties,
and liabilities of the parties to this Agreement and also govern the interpretation of this
Agreement.
23. COST RECOVERY
In the event any action, suit or proceeding is brought for the enforcement of, or the
declaration of any right or obligation pursuant to this Agreement or as a result of any
alleged breach of any provision of this Agreement, the prevailing party shall be entitled to
recover its costs and expenses, including attorneys’ fees, from the losing party, and any
judgment or decree rendered in such a proceeding shall include an award thereof.
24. ENTIRE AGREEMENT
This Agreement and the Exhibits attached hereto contain the entire understanding
between the parties relating to the obligations of the parties described in this Agreement.
All prior or contemporaneous agreements, understandings, representations, and
statements, oral or written, are merged into this Agreement and shall be of no further
force or effect. Each party is entering into this Agreement based solely upon the
representations set forth herein and upon each party’s own independent investigation of
any and all facts such party deems material.
25. CAPTIONS OR HEADINGS
The captions and headings of the various Articles, Paragraphs, and Exhibits of this
Agreement are for convenience and identification only and shall not be deemed to limit
or define the content of the respective Articles, Paragraphs, and Exhibits hereof.
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26. SECURITY AND PERMISSIBLE USE PROVISIONS
City agrees to follow all defined security requirements as set forth in Exhibit D,
“Security and Permissible Use Provisions”.
27. AMENDMENTS
Any amendment, modification, or variation from the terms of this Agreement shall
be in writing and shall be effective only upon approval by both parties to this Agreement.
28. PRECEDENCE
In the event of conflict, the requirements of the City’s Request for Proposal, if any,
and this Agreement shall take precedence over those contained in the Consultant’s
Proposal.
29. INTERPRETATION OF AGREEMENT
Should interpretation of this Agreement, or any portion thereof, be necessary, it is
deemed that this Agreement was prepared by the parties jointly and equally, and shall
not be interpreted against either party on the ground that the party prepared the
Agreement or caused it to be prepared.
30. WAIVER
No waiver of any provision of this Agreement shall be deemed, or shall constitute,
a waiver of any other provision, whether or not similar, nor shall any such waiver constitute
a continuing or subsequent waiver of the same provision. No waiver shall be binding
unless executed in writing by the party making the waiver.
31. AUTHORITY TO EXECUTE
The person or persons executing this Agreement on behalf of the Consultant
warrants and represents that he/she has the authority to execute this Agreement on
behalf of the Consultant and has the authority to bind Consultant to the performance of
obligations hereunder.
IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
executed the day and year first above written.
CITY OF MOORPARK Data Ticket, Inc.
__________________________________ __________________________________
Troy Brown, City Manager Brook Westcott, Chief Operating Officer
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Attest:
__________________________________
Ky Spangler, City Clerk
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Exhibit A
INSURANCE REQUIREMENTS
Prior to the beginning of and throughout the duration of Work, Consultant will maintain
insurance in conformance with the requirements set forth below. Consultant will use
existing coverage to comply with these requirements. If that existing coverage does not
meet requirements set forth here, Consultant agrees to amend, supplement, or endorse
the existing coverage to do so. Consultant acknowledges that the insurance coverage
and policy limits set forth in this section constitute the minimum amount of coverage
required. Any insurance proceeds available to the City in excess of the limits and
coverage required in this Agreement and which is applicable to a given loss, will be
available to the City.
Consultant shall provide the following types and amounts of insurance:
Type of Insurance Limits
Commercial General Liability $1,000,000 / $2,000,000 Aggregate
Business Automobile Liability $1,000,000
Workers’ Compensation Statutory Requirements
Professional Liability $1,000,000
Insurance Rating. Insurance procured pursuant to these requirements shall be written by
insurers that are authorized carriers in the State of California and with an A.M. Best rating
of A- or better and a minimum financial size category class VII.
Commercial General Liability Insurance using Insurance Services Office (ISO)
“Commercial General Liability” policy form CG 00 01 or the exact equivalent. Defense
costs must be paid in addition to limits. There shall be no cross liability exclusion for claims
or suits by one insured against another. Limits are subject to review but in no event less
than $1,000,000 per occurrence for all covered losses and no less than $2,000,000
general aggregate.
Business Automobile Insurance coverage on ISO Business Auto Coverage form CA
00 01 10 13 including symbol 1 (Any Auto) or the exact equivalent. Limits are subject to
review, but in no event to be less than $1,000,000 combined single limit per accident. If
Consultant owns no vehicles, this requirement may be satisfied by a non-owned auto
endorsement to the general liability policy described above. If Consultant or Consultant’s
employees will use personal autos in any way on this project, Consultant shall provide
evidence of personal auto liability for each such person.
Workers’ Compensation on a state-approved policy form providing statutory benefits as
required by law with employer’s liability limits no less than $1,000,000 per accident or
disease. Such insurance must include a waiver of subrogation endorsement in favor
of the City, its officers, employees, agents, and volunteers.
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Professional Liability (Errors and Omissions) Insurance as appropriate shall be
written on a policy form coverage specifically designed to protect against acts, errors or
omissions of the Consultant and “Covered Professional Services” as designated in the
policy must specifically include work performed under this Agreement. The policy limit
shall be no less than $1,000,000 per claim and in the aggregate. The policy must “pay on
behalf of” the insured and must include a provision establishing the insurer’s duty to
defend. The policy retroactive date shall be on or before the effective date of this
Agreement.
Excess or Umbrella Liability Insurance (Over Primary) if used to meet limit
requirements, shall provide coverage at least as broad as specified for the underlying
coverages. Coverage shall be provided on a “pay on behalf” basis, with defense costs
payable in addition to policy limits. Policy shall contain a provision obligating insurer at
the time insured’s liability is determined, not requiring actual payment by the insured first.
There shall be no cross liability exclusion precluding coverage for claims or suits by one
insured against another. Coverage shall be applicable to the City for injury to employees
of Consultant, subconsultants, or others involved in the Work. The scope of coverage
provided is subject to approval by the City following receipt of proof of insurance as
required herein. Limits are subject to review but in no event less than $2,000,000
aggregate.
General conditions pertaining to provision of insurance coverage by Consultant.
Consultant and the City agree to the following with respect to insurance provided by
Consultant:
1. Consultant agrees to have its insurer endorse the third party general liability
coverage required herein to include as additional insureds the City, its officials,
employees, agents, and volunteers, using standard ISO endorsement CG 2010
and CG 2037, or equivalent, with edition acceptable to the City. Consultant also
agrees to require all contractors and subcontractors to do likewise.
2. No liability insurance coverage provided to comply with this Agreement shall
prohibit Consultant, or Consultant’s employees, or agents, from waiving the right
to subrogation prior to a loss. Consultant agrees to waive subrogation rights
against the City regardless of the applicability of any insurance proceeds, and to
require all contractors and subcontractors to do likewise.
3. All insurance coverage and limits provided by Contractor and available or
applicable to this Agreement are intended to apply to the full extent of the policies.
Nothing contained in this Agreement or any other agreement relating to the City or
its operation limits the application of such insurance coverage.
4. None of the coverages required herein will be in compliance with these
requirements if they include limiting endorsement of any kind that has not been
first submitted to the City and approved in writing.
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5. No liability policy shall contain any provision or definition that would serve to
eliminate so-called “third party action over” claims, including any exclusion for
bodily injury to an employee of the insured or of any contractor or subcontractor.
6. All coverage types and limits required are subject to approval, modification, and
additional requirements by the City, as the need arises. Consultant shall not make
any reductions in scope of coverage (e.g., elimination of contractual liability or
reduction of discovery period) that may affect the City’s protection without the
City’s prior written consent.
7. Proof of compliance with these insurance requirements, consisting of certificates
of insurance evidencing all of the coverages required and an additional insured
endorsement to Consultant’s general liability policy, shall be delivered to city at or
prior to the execution of this Agreement. In the event such proof of any insurance
is not delivered as required, or in the event such insurance is canceled or reduced
at any time and no replacement coverage is provided, the City has the right, but
not the duty, to obtain any insurance it deems necessary to protect its interests
under this or any other Agreement and to pay the premium. Any premium so paid
by the City shall be charged to and promptly paid by Consultant or deducted from
sums due Consultant, at the City’s option.
8. Certificate(s) are to reflect that the insurer will provide thirty (30) days notice to the
City of any cancellation or reduction of coverage. Consultant agrees to require its
insurer to modify such certificates to delete any exculpatory wording stating that
failure of the insurer to mail written notice of cancellation or reduction of coverage
imposes no obligation, or that any party will “endeavor” (as opposed to being
required) to comply with the requirements of the certificate.
9. It is acknowledged by the parties of this Agreement that all insurance coverage
required to be provided by Consultant or any subcontractor, is intended to apply
first and on a primary and non-contributing basis in relation to any other
insurance or self-insurance available to the City.
10. Consultant agrees to ensure that subcontractors, and any other party involved with
the Work who is brought onto or involved in the Work by Consultant, provide the
same minimum insurance required of Consultant. Consultant agrees to monitor
and review all such coverage and assumes all responsibility for ensuring that such
coverage is provided in conformity with the requirements of this section. Consultant
agrees that upon request, all agreements with subcontractors and others engaged
in the Work will be submitted to the City for review.
11. Consultant agrees not to self-insure or to use any self-insured retentions or
deductibles on any portion of the insurance required herein and further agrees that
it will not allow any contractor, subcontractor, Architect, Engineer, or other entity
or person in any way involved in the performance of Work contemplated by this
Agreement to self-insure its obligations to the City. If Consultant’s existing
coverage includes a deductible or self-insured retention, the deductible or self-
insured retention must be declared to the City. At that time, the City shall review
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options with the Consultant, which may include reduction or elimination of the
deductible or self-insured retention, substitution of other coverage, or other
solutions.
12. The City reserves the right at any time during the term of the Agreement to change
the amounts and types of insurance required by giving the Consultant ninety (90)
days advance written notice of such change. If such change results in substantial
additional cost to the Consultant, the City will negotiate additional compensation
proportional to the increased benefit to the City.
13. For purposes of applying insurance coverage only, this Agreement will be deemed
to have been executed immediately upon any party hereto taking any steps that
can be deemed to be in furtherance of or towards performance of this Agreement.
14. Consultant acknowledges and agrees that any actual or alleged failure on the part
of the City to inform Consultant of non-compliance with an insurance requirement
in no way imposes any additional obligations to the City nor does it waive any rights
hereunder in this or any other regard.
15. Consultant will renew the required coverage annually as long as the City, or its
employees or agents face an exposure from operations of any type pursuant to
this Agreement. This obligation applies whether or not the Agreement is canceled
or terminated for any reason. Termination of this obligation is not effective until the
City executes a written statement to that effect.
16. Consultant shall provide proof that policies of insurance required herein expiring
during the term of this Agreement have been renewed or replaced with other
policies providing at least the same coverage. Proof that such coverage has been
ordered shall be submitted prior to expiration. A coverage binder or letter from
Consultant’s insurance agent to this effect is acceptable. A certificate of insurance
and/or additional insured endorsement as required in these specifications
applicable to the renewing or new coverage must be provided to the City within
five days of the expiration of coverage.
17. The provisions of any Workers’ Compensation or similar act will not limit the
obligations of Consultant under this Agreement. Consultant expressly agrees not
to use any statutory immunity defenses under such laws with respect to the City,
its employees, officials and agents.
18. Requirements of specific coverage features or limits contained in this section are
not intended as limitations on coverage, limits, or other requirements nor as a
waiver of any coverage normally provided by any given policy. Specific reference
to a given coverage feature is for purposes of clarification only as it pertains to a
given issue, and is not intended by any party or insured to be limiting or all-
inclusive.
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19. These insurance requirements are intended to be separate and distinct from any
other provision in this Agreement and are intended by the parties here to be
interpreted as such.
20. The requirements in this section supersede all other sections and provisions of this
Agreement to the extent that any other section or provision conflicts or impairs the
provisions of this section.
21. Consultant agrees to be responsible for ensuring that no contract used by any
party involved in any way with the Work reserves the right to charge the City or
Consultant for the cost of additional insurance coverage required by this
Agreement. Any such provisions are to be deleted with reference to the City. It is
not the intent of the City to reimburse any third party for the cost of complying with
these requirements. There shall be no recourse against the City for payment of
premiums or other amounts with respect thereto.
22. Consultant agrees to provide immediate notice to City of any claim or loss against
Consultant arising out of the work performed under this Agreement. The City
assumes no obligation or liability by such notice, but has the right (but not the duty)
to monitor the handling of any such claim or claims if they are likely to involve the
City.
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Exhibit B
CITY OF MOORPARK
Scope of Work Requirement for Professional Services Agreements
Compliance with California Government Code § 7550
Consultant shall sign and include this page in any document or written reports prepared by
Consultant for the City of Moorpark (City) to which California Government Code § 7550
(Government Code § 7550) applies. Government Code §7550 reads:
“(a) Any document or written report prepared for or under the direction of a state
or local agency, that is prepared in whole or in part by nonemployees of the
agency, shall contain the numbers and dollar amounts of all contracts and
subcontracts relating to the preparation of the document or written report; if the
total cost for the work performed by nonemployees of the agency exceeds five
thousand dollars ($5,000). The contract and subcontract numbers and dollar
amounts shall be contained in a separate section of the document or written report.
(b) When multiple documents or written reports are the subject or product of the
contract, the disclosure section may also contain a statement indicating that the
total contract amount represents compensation for multiple documents or written
reports.”
For all Professional Services Agreement with a total dollar value in excess of $5,000, a signed
and completed copy of this form must be attached to all documents or completed reports
submitted to the City pursuant to the Scope of Work.
Does the dollar value of this Professional Services Agreement exceed $5,000?
X Yes No
If yes, then the following information must be provided in compliance with
Government Code § 7550:
1. Dollar amount of Agreement/Contract: $ 95,000.00
2. Dollar amount of Subcontract: $ 0.00
3. Does the total contract amount represent compensation for multiple
documents or written reports? X Yes No
I have read the foregoing Code section and will comply with Government Code §7550.
__________________________________
______________________
Signature, Title Date
561
CITY OF MOORPARK
REQUEST FOR PROPOSAL (RFP)
FOR
HANDHELD PARKING CITATION
DEVICES, PARKING CITATION
PROCESSING AND
ADJUDICATION SERVICES
April 18, 2025
3:00pm
Response Provided by:
Data Ticket, Inc.
2603 Main Street, Suite 300
Irvine, California 92614
949-428-7240
ClientServices@DataTicket.com
EXHIBIT C
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City of Moorpark RFP for Handheld Parking Data Ticket, Inc.
Citation Devices, Parking Citation Processing (949) 752-6937; Irvine, California
and Adjudication Services ClientServices@DataTicket.com
CONFIDENTIAL INFORMATION DISCLAIMER
This proposal contains certain confidential and valuable information in the form of ideas, know-how,
concepts, processes, plans and trade secrets that belong to Data Ticket, Inc. In accordance with the
California Public Records Act, this confidential information shall not be disclosed outside the City and shall
not be duplicated, used, or disclosed in whole or in part for any purpose except in the procurement
process. Confidential information contained in this document is noted on each applicable page or image. A
serious and irreparable competitive disadvantage in future procurements could result from the release of
any confidential information contained in this proposal. Please notify us immediately, in writing, if there is a
request for disclosure of any confidential information so that Data Ticket will have an opportunity to
participate in any disclosure discussions.
The following data, furnished in connection with this solicitation, shall not be disclosed except to those who
are directly involved with the evaluation within the City and shall not be duplicated, used or disclosed in
whole or in part for any purpose other than to evaluate the proposal provided. If a contract is awarded to
this offer or in connection with the submission of this data, the City shall have the right to duplicate, use or
disclose the data to the extent provided in the contract. This restriction does not limit the City’s right to use
information contained in the data, unless it is obtained under proper authorization from another source
without restriction.
Note to the City of Moorpark: Data Ticket has responded in full for every requirement identified. We
respectfully request the City provides Data Ticket with the option to remove the following areas of our RFP
Response in the event the City releases this Response to the public:
o Screen Samples / Screen Shots of our Proprietary Solution
o Diagrams proposing our Solution
o Network Security diagrams
o Report Samples of our Proprietary Solution
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City of Moorpark RFP for Handheld Parking Data Ticket, Inc.
Citation Devices, Parking Citation Processing (949) 752-6937; Irvine, California
and Adjudication Services ClientServices@DataTicket.com
TABLE OF CONTENTS
SECTION SECTION NUMBER
COVER LETTER 1
RESPONSE TO SCOPE OF SERVICES (ATTACHMENT 3) 2
CERTIFICATION OF PROPOSAL (ATTACHMENT 1) 3
FEE PROPOSAL FORM (ATTACHMENT 2) 4
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City of Moorpark RFP for Handheld Parking Data Ticket, Inc.
Citation Devices, Parking Citation Processing (949) 752-6937; Irvine, California
and Adjudication Services ClientServices@DataTicket.com
SECTION 1: COVER LETTER
Attention Ms. Woomer, Senior Management Analyst
City of Moorpark
RE: RFP for Handheld Parking Citation Devices, Parking
Citation Processing and Adjudication Services
323 Science Drive
Moorpark, California 93021
April 17, 2025
Dear Ms. Woomer and Selection Committee:
Data Ticket, Inc., appreciates the opportunity to respond to the Request for Proposals for Handheld
Parking Citation Devices, Parking Citation Processing and Adjudication Services for the City of Moorpark.
We will demonstrate through our response to the City’s RFP our ability to exceed all requirements detailed
and to provide the highest level of technology and performance today and in the years to come.
Data Ticket, Inc. is a California Corporation, founded in 1989. Data Ticket is a California certified Small
Business, and a California certified Women Owned business. Data Ticket certifies it is in good standing
with the California Secretary of State. Data Ticket has been providing parking citation processing for 36
years and administrative citation processing services for over 25 years. Our services are offered
nationwide, and we currently process parking and administrative citations for over 500 clients.
The individual authorized to negotiate and bind the firm contractually to all statements in this proposal is
Brook Westcott, Chief Operating Officer. Questions regarding this proposal should be directed at Brook
Westcott at Data Ticket’s corporate headquarters.
2603 Main Street, Suite 300 | Irvine, CA 92614 | Office: 949-428-7240 |
Fax: 949-281-3195
Email: BWestcott@DataTicket.com or ClientServices@DataTicket.com
Our business model is simple: We offer “living” software that is consistently enhanced to provide the most
advanced features in the industry. We offer services to our clients and to the public to create a cohesive
experience for the public regardless of communication points. We believe that consistency in messaging
and transparency in processing and services is the key to an efficient, effective parking and administrative
citation program.
This proposal shall remain valid for 180 days from the date of submission.
By signing this letter, Data Ticket attests that all information submitted with the Proposal is true and
correct.
Data acknowledges and is obligated by all addenda issued as part of this RFP process.
Data Ticket will execute the Professional Services Agreement attached to this RFP (Attachment 3) and
Data Ticket will comply with the City’s insurance requirements contained within the City’s PSA.
Best Regards,
Brook Westcott
Chief Operating Officer
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SECTION 2: RESPONSE TO THE SCOPE OF SERVICES (ATTACHMENT 3)
Description of our Approach to the Work
Data Ticket has read and understands the City’s Scope of Services. In the following section, we have provided a
response to each of the items addressed. Below we have provided a description of how we intend to approach
the work.
Our Solution is offered to the City of Moorpark as Software as a Service. Data Ticket’s internal IT Department is
responsible for the maintenance and all enhancements of our Solution. City Personnel will not be responsible for
installing any hardware or software.
Our Solution is 100% web-based, accessible and compatible with any internet browser and an assigned, unique
username and password. (Please note due to PCI Compliance requirements, if the City utilizes Internet Explorer,
the minimum acceptable version is IE 11).
Our Clients experience 99.91% up-time. Scheduled downtime is kept to a minimum and aided by a fully
redundant Solution. Our approach to our business is continually evolving. We use our experience and expertise to
continually improve our software and our services so that our partnerships with our Clients continue to evolve and
grow. During the life of any contract, we believe it is our responsibility to benefit our Clients technically by
providing regular enhancements. Our software is living software. It is provided as a Software as a Service (SaaS)
model. Because our Clients do not own the software, it is Data Ticket’s responsibility to enhance that software
regularly, thereby providing our clients with new, forward-thinking functionality.
Data Ticket’s Citation Management Solution is available to our clients via a 100% web-based solution. Our ability
to consistently deliver top-notch customer service is unparalleled. Our industry knowledge and willingness to
partner on every level with our clients is how we win business and how we keep that business. Since we have the
benefit of processing for many agencies, we have the access and ability to observe and understand “best
practices” in the industry and to share those best practices with our clients. We partner 100% with our clients to
meet and exceed their needs and we expect our clients to rely on us for our expertise.
Scope of Services Statement
Data Ticket will provide the exact scope of services identified on pages 2-10 of the City’s RFP. As such, we have
not specifically restated each service required as we expect the scope of services will be part of the contract.
Instead, below and on the following pages we have provided details regarding how we will provide the required
services. At a high level, Data Ticket will provide:
• A web-based solution for City Personnel to view and manage all parking citations.
• Access for unlimited concurrent users of the solution with unique user access levels based on job
responsibilities.
• Electronic scanning of all manually issued citations, all payment information and supporting documentation,
and all adjudication and other correspondence received from customers. Each of these documents will be
electronically attached to the applicable citation so that city personnel have access to view all citation
information and attachments online.
• A custom report writer feature that allows city personnel to create, save, and share custom reports with other
city personnel.
• A custom interface with rental car agencies to obtain renter information electronically for those citations
issued to rental cars.
• Real-time California DMV registration holds and releases.
• Acquisition of California registered owner information within 1-2 minutes of a citation entering our solution.
• For the electronic attachment of all correspondence and notices to each applicable citation so city personnel
can view all correspondence and notice sent on the city’s behalf.
• Integration with NLETs and for integration directly with out of state DMVs to access out of state registered
owner information.
1. Handheld Parking Citation Devices
Data Ticket’s parking citation processing solution is provided as Software as a Service (SaaS). As such, we will
not install hardware or software at the city’s location, nor will the city be required to maintain any software. The
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city has several options with regard to handheld ticket writers. We understand the city prefers a 1-piece unit,
which is available via the N5Z1 Print; however, those units tend to have issues with heat and the actual Android
unit encased within the N5Z1 Print is not the most current model.
Below we have provided two-piece handheld ticket writer options for the city’s use. If the city wishes to utilize a
different model, we are happy to explore additional offerings.
If the city wishes to continue utilizing an Android-based handheld solution, we propose the Samsung Galaxy A53
paired with an TSC Alpha 3R Printer. Alternatively, the city may elect to utilize an iOS-based handheld solution,
for which we recommend an Apple device, paired with the TSC Alpha 3R Printer.
Apple iPhone, Samsung Galaxy and TSC 3” Printer
Handheld Citation Issuance Software
All handheld software offered by Data Ticket is developed, owned, and fully supported by Data Ticket, Inc. Should
the City need to replace or repair a unit, we have dedicated handheld resources available to you for
troubleshooting, repairs, upgrades, general question inquiry and technical support. In addition to the features
required by the city, Data Ticket’s citation issuance solution will include:
o Live, Wirelessly Enabled Software – Citation data is transferred wirelessly to our solution using either an
automated transmission mode or a batch mode. No workstation or software is required to wirelessly transmit
citations to our Solution.
o Cite by Voice – Officers can speak an entire citation and not once use a keyboard or stylus to issue a
citation.
o License Plate Translation – Officers can take a picture of a license plate, and the handheld software will
translate the license plate into the license plate text field on the citation and attach the plate image to the
citation.
o Driver’s License Scanning – Officers can simply swipe the mag strip on the back of a driver’s license to
populate the citizen’s information used to register at DMV, eliminating precious time when issuing an
administrative citation.
o Immediate Payment – Because our handheld units transmit citations in real-time, citation recipients can
immediately pay on their cell phone, PDA, PC, or other internet connected device.
o Bar Code / OCR Scan Line Usage - Our handheld software utilizes the printing of barcodes and OCR scan
lines to better integrate our client’s financial and or cashiering systems and eliminate data entry by cashiers.
o Real-Time Scofflaw / VIP Alerts - Officers in the field can be notified by a visual and audible alert when a
license plate is a scofflaw (habitual offender) or is on a VIP list.
o Pre-population of Citation Data – Upon entering a license plate number or driver’s license number, if the
vehicle or individual has been cited in the past, the vehicle information including the make, model, VIN, and
color or the personal information will be pre-populated on the citation.
o Prior Citation Look-up – Upon entry of a license plate or an individual that has been cited in the past, the
Officer will be alerted to the number of, and types of violations issued in the past and the amount owed, if any.
In addition, the citation information is used to pre-populate the current citation, saving the Officer valuable
time.
o Electronic Chalking – Officers can perform electronic chalking that alerts them of a violator, automatically.
o Integrated Video Recordings, Audio Recordings and Pictures – The android-based software solution
includes the ability to capture video, audio and pictures and transmit them at the time the citation is
transmitted. These items are then displayed to City Personnel when viewing the citation online.
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Citation Devices, Parking Citation Processing (949) 752-6937; Irvine, California
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o GPS – Wirelessly enabled citation writers can utilize the built-in GPS capabilities that provide for tracking of
each device, as well as tracking and images of citation issuance areas.
o SOS Calls – Each handheld is programmed with an SOS button that when utilized sends, via a group or
single text or via a group or single email address, the GPS Coordinates of the handheld along with an image
of a map and the exact location of the handheld. This feature is used in the event an Officer requires
immediate assistance.
o Multiple Violation Issuance – If authorized by the City, Officers can issue an unlimited number of violations
per citation. Should the City require the ability to issue more or fewer violations per citations, a simple
configuration change will update the handhelds immediately.
o Warning / Courtesy Notice Citations – The Solution provides Officers with the ability to issue warning or
courtesy citations, as well as track those citations.
o Issuance Mapping – Our Solution can track the issuance of citations and display that in map format to
understand what types of violations are being issued and where they are being issued. An image of this
feature is provided below.
Regardless of the method of citation issuance (electronically or manually), each citation will have GPS
coordinates associated with it and will be viewable on our Geo Mapping Report. The Geo Mapping Report
provides users with the ability to view citations issued within a specific timeframe, including the status of the
citation. As you can see in the image below, the map displays violations by color and provides the ability to zoom
in and out of an area, as well as to click on a citation and have it directs the user directly to the citation in
question.
Sample Geo Mapping Search Feature: Sample Geo Mapping Results:
2. Processing Services
To demonstrate how we envision parking citation processing occurring for the city, we have provided a diagram of
processing. You’ll note below that we have agencies that apply a single penalty, two penalties or three penalties.
We also have agencies that send notices at different intervals, place DMV Holds at different intervals and do and
do not participate in Advanced Collections. Again, this graphic is simply used to start the discussion that will
potentially drive efficiencies in the existing processes.
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Citation Devices, Parking Citation Processing (949) 752-6937; Irvine, California
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3. Citation Reconciliation
Data Ticket will receive citations according to any schedule identified by the city or ad hoc as the city chooses.
Upon receipt, Data Ticket will electronically process each citation according to the city’s preferred schedule.
A full accounting of our reporting capabilities has been provided in response to item 13.
4. Data Entry from Handwritten Citations
Data Ticket accepts keys and updates manually written citations Monday – Friday from 8am -5pm, Pacific.
Citations manually issued can be sent to Data Ticket via email, regular US Mail, FedEx or some other expedited
mail delivery service. If received via paper, the citations will be opened, batched and provided to our on-site Data
Entry Department. If manually written citations are emailed to Data Ticket, the citations will be opened and keyed
immediately. Manually written citations are keyed and available on the Internet within 24-48 hours of receipt.
Upon receipt and batching, our Data Entry Department will key the manually issued citations directly into the
database. All manually issued citations will be keyed and available in the database within 24-48 hours of receipt.
Similar to electronically written citations, City Personnel will continue to have the ability to edit citations including
citation date, time, original bail amount, location, comments, violation codes and descriptions, vehicle plate, state,
year, VIN, make, color, model, and body type. In addition, the City can edit the permit number, meter number,
location, badge number, registration expiration date and department that issued the citation or close duplicates
citations or void citations with too many errors. In addition, when editing the citation, City Personnel will have the
ability to determine whether to revert penalties and restart noticing based on where the citation is in its lifecycle.
Manually issued parking citations will be scanned and stored on our network for as long as the City requires. Data
Ticket does not typically purge any of our clients’ data unless specifically required to do so. We find this practice
aids in the quick retrieval of the citations when needed and it guarantees a copy of the citation is always available.
5. Registered Owner Name and Information Retrieval:
Data Ticket is online with California DMV for registered owner information and has been for the past 29 years.
Within 1-2 minutes of receipt of a citation, Data Ticket obtains CA registered owner information via an online
connection with CA DMV. Data Ticket also has the ability to look up registered owner information real-time as a
one-off request and review the complete history of the vehicle if required.
Data Ticket’s in-house Operations Department reviews all citations daily that are returned as a make/mismatch
from DMV. In the event a Make Mismatch occurs, the citation is automatically placed on real-time report available
to the City 24/7. In addition, Data Ticket supplies our Clients with real-time notification of all mismatches via our
online, real-time reports. Of course, these reports can also be generated at the month-end if the City prefers.
Our Operations Department reviews all “No Hits to ensure the data provided on the citation is accurate. In
addition, Data Ticket provides our Clients with a real-time report where they can view all citations for which a “No
Hit” was received. Finally, Data Ticket attempts to obtain a registered owner once every 30 days from all DMVs to
ensure we obtain a registered owner as soon as one is available. In addition, we will also submit citations upon
request to determine if a registered owner is available. Finally, we treat citations written with a VIN in the same
manner we treat citations issued with a Plate. We find all these efforts support our 98.6% ‘Hit’ rate as being very
effective.
6. Out-of-State Registered Owner Retrieval from State DMV
Data Ticket utilizes a combination of direct access methods for states like Arizona, Florida, Illinois, Maryland,
North Carolina, Nevada, Ohio, Oregon, Texas and a variety of others. Data Ticket also obtains registered owner
information for out-of-state plates utilizing NLETs. NLETs function much like a CLETs interface whereby Data
Ticket has access to out-of-state registered owner information 24/7, compared with dependence on each
individual state.
7. Mail Collection Letters
Data Ticket sends all notices on behalf of our clients at the specific timeframe identified by each client. In general,
we recommend the following standard notices:
• Courtesy Notice #1 is typically sent at citation date + 21 days (roughly day 22)
• Delinquent Notice #1 is typically sent at Notice 1 + 69 days (roughly day 92)
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• Delinquent Notice #2 is typically sent at Notice 2 + 30 days (roughly day 122)
• Delinquent Notice #3 is typically sent at Notice 3 + 30 days (roughly day 152)
• FTB Notices is typically sent after a citation has been on hold at DMV for roughly 9 months
8. California DMV Registration Holds / Releases
Real-time, through our online connection with CA DMV, Data Ticket places California registration holds and
releases. Our connection automatically provides us with confirmation the next day that the registration hold /
release was successful. Other processing vendors do not get that confirmation until the monthly DMV file is
provided by DMV. This significantly impacts the ability to process holds effectively as it means there could be up
to 4 weeks of duration before the City can be guaranteed a hold was successful.
9. Automated Processing of Administrative Review Requests (Appeals)
Data Ticket is the only citation processing agency that has a 100% dedicated Appeals Department that focuses all
its time on 1st level Administrative Reviews and 2nd level Administrative Hearings. Each member of this
department has gone through the California Public Parking Association’s administrative review and hearing officer
training and each member attends an annual review course provided by the CPPA. Data Ticket handles
administrative reviews for many of our clients, using our online adjudication processing system that allows the
City, the public and Data Ticket, to expedite the adjudication process.
Our Adjudication Solution is 100% integrated with our Parking Citation Processing Solution. All mail will be sorted,
opened and batched by postmark, daily. In addition, Data Ticket will scan all supporting documentation into the
system such that the City’s Staff may review the documentation online. All 1st Level, 2nd Level, and 3rd Level
Requests will be placed on an adjudication hold within 2 business days of receipt.
All 1st Level Administrative Review Request documentation and 2nd Level Hearing Request documentation and all
3rd Level Court documentation will be scanned and attached to the corresponding citation. No adjudication
paperwork will ever be mailed to the city.
Data Ticket will be responsible for sending all disposition letters via 1st Class Mail to an appellant. All disposition
letters will be attached to the corresponding citation record such that City Personnel can view the letters at any
time.
All mail sent by Data Ticket on behalf of the city will be sent via 1st Class Mail. Data Ticket will continue to adhere
to the City’s requirements regarding timing of requests for a Review and a Hearing. Data Ticket will continue to
provide the city with options to categorize a citation as Valid, Dismissed or Valid Correctable.
All documents will be scanned and stored on our network as long as the city is a client. Data Ticket will continue
to provide a toll-free telephone number for appellants to speak with a bi-lingual staff member in our Adjudication
Department. All calls handled by our Adjudication Department and our Customer Service Department will be
handled with the utmost professionalism while providing detailed information regarding the adjudication process.
Appellants will be able to request a 1st Level Administrative Review and a 2nd Level Administrative Hearing online
and attach supporting documentation. Appellants will continue to be able to submit supporting documentation for
their 1st Level or 2nd Level adjudication request.
10. Processing Administrative Hearings
Data Ticket will receive and process all Administrative Hearing Requests, payments, hardship waivers, and
miscellaneous adjudication documentation within 2 business days. Data Ticket will continue to schedule all
Administrative Hearing Requests and provide each schedule to the city. The city will continue to have access to
every Hearing Schedule online within our Solution.
Data Ticket will provide tracking and correspondence for all administrative hearing requests. This access will be
provided online. All mailings sent by Data Ticket on behalf of the city will be sent via 1st Class Mail. Data Ticket
will enter and maintain all Administrative Hearing Requests. All transactions related to Hearings will be performed
real-time, providing City Personnel with a true accounting of each request. Data Ticket’s Adjudication Solution is
fully integrated with our Processing Solution.
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Data Ticket will ensure a result is processed for each Hearing and that disposition is available online. Data Ticket
will work with any Third-Party Hearing Officer and provide that individual with access to our Solution for entry of
dispositions. Data Ticket will respond to inquiries for the city and the public regarding logistics associated with
hearings.
Data Ticket will send reschedule letters in the event a location, date or time of a Hearing has changed. Data
Ticket will mail all dispositions letters via 1st Class Mail upon successful entry of a disposition. Data Ticket will
continue to notify the city when a refund is due as a result of a disposition entry.
11. Payment Processing
Data Ticket’s Mail Department processes all correspondence within 24-48 hours (1-2 business days) of receipt
from the date and time of receipt. Our Mail Department is staffed by 5 full-time employees and 1 part-time
employee. Their sole responsibility is to sort, open, and batch payments and other correspondence received.
Their business hours are 7:30am – 4:30pm, Pacific, so they can accommodate the early morning mail. Data
Ticket will sort and batch all correspondence by postmark date. In the event the postmark date is missing, Data
Ticket will utilize the correspondence date or the receipt date, depending on the City and its Agencies’ direction.
Data Ticket will obtain approval from the City on all standard forms, notice of delinquent violations and
correspondence. In addition, Data Ticket will be responsible for all forms conforming to all applicable State and
Federal laws.
12. Correspondence Processing
Data Ticket will mail all correspondence on behalf of the City as soon as a citation is eligible to have
correspondence sent. Data Ticket does not perform batch mailings, and all mail is sent via 1st class mail. Data
Ticket will mail all 1st Courtesy Notices for citations unpaid after the City’s specified timeframe. These notices will
be mailed via 1st Class Mail daily as soon as a citation is eligible to have a notice sent.
Data Ticket sends all notices daily, depending upon the event and/or the timeframe defined by the City. Each
citation is treated independently so as each citation has fulfilled the requirements set forth by the City, the
appropriate notices are sent. All notices sent by Data Ticket have the citation number, citation date, plate and
state, make, notice date, violation(s) and amount due prominently positioned on them. In addition, each notice
identifies the due date and dollar amount owed at each of the escalation dates, so the recipient is clear on what is
owed and when. In addition, all notices define how to pay for the citation, appeal the citation (if applicable), inquire
about the citation, and provide a signoff section (if applicable) for the citation or show proof of non-liability.
Each notice, except for the FTB notice, allows for customized text to be defined by the City and each notice
provides a toll-free, bi-lingual telephone number that is answered by both a bi-lingual IVR (integrated voice
response) system and bi-lingual customer service agents that are all in-house. All notices are sent to the
recipients with a #10 windowed envelope that allows the recipient to send a portion of their notice and their
payment for processing. In addition to the allowance of the submission of check or money order, recipients may
also submit a credit/debit card number for processing.
A 2nd 1st Courtesy Notice will be mailed to a Renter or Lessee when a rental car agency or a leasing agency
provides the correct information.
13. Reporting
Data Ticket has read the scope of services identified on page 6 of the City’s RFP. Data Ticket will meet the City’s
requirements. Parking citations generate a tremendous amount of data. That data is only useful if you have the
right tools to report on that data. Our Solution provides for over 200 reports that can be run in real-time for any
time period required. While this sounds impressive, we realize not all Agencies have the time to run reports. Our
Client Services Department will gladly provide any reports required at any time to the City. It’s just part of the
exceptional Customer Service we provide.
If the City chooses to run reports on their own, all of Data Ticket’s reports are available to Staff in real-time,
online. There is no limit to the amount of reporting the City can generate. In the event the City requires a custom
report or additional fields or optional criteria on a report, we will gladly add the custom report, field or optional
criteria at no charge.
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Below we have provided an overview of a small sample of the reporting we provide to our clients, online. Below is
a screenshot of our Reporting Home page that displays citation statistics in a graphical manner for our clients. As
you can see from this screen shot, a dropdown box is provided in the top right corner that allows the user to select
the month that he/she wishes to view. In addition, this screen is configurable to display a variety of statistics.
Our Solution provides the ability to select from Standard Report, Permit Reports, Adjudication Reports and My
Reports. Below and on the following pages, we have provided samples of some of the available reports. Each of
these reports can be generated in Summary or Detail mode, depending on the user’s requirements.
Our Solution will provide the City with the most advanced reporting capabilities using our Report Generator
feature. This feature provides City Personnel with the ability to select a “Standard Report” or to select a “Data
Grouping” and create custom, real-time reports. These reports can be saved, shared amongst co-workers, or just
run and viewed.
Below we have provided an image of our “Report Generator” capability. This capability provides City Personnel
with the ability to select a “Standard Report” and set Optional Criteria, as well as drag and drop Report Columns
into and out of the report. If you choose, you can also start with a “Data Collection” and create a totally custom
report.
Once you have created a report you would like to run on a regular basis, you can save the report to a “My
Reports” menu that then allows you to delete, clone or share the reports amongst co-workers. On the following
page you will see an image of a user who has created custom, saved reports.
Report Home Page Report Generator Home Page My Reports Home Page
14. Toll-Free Telephone Service / Customer Service:
Data Ticket’s Customer Service Department enters phone notes for every phone call received. In addition, all
incoming and outbound customer service calls are recorded and can be sent to the City individually upon request.
Our customer service lines are open from 8am – 5pm Pacific, Monday – Friday. Additionally, a toll-free IVR
Solution is available 24/7 and provides callers with the ability to get citation specific information, pay for their
citation and listen to options regarding their specific citation. All customer service representatives speak English
and Spanish and our IVR Solution prompts are available in English and Spanish.
Finally, our Solution accepts Visa, MasterCard, Discover, and American Express online, through US Mail, and
over the phone.
15. Custom Notices and Letters
Data Ticket always includes first class postage with all our notices and correspondence. All forms and
correspondence will meet all applicable State and local laws and regulations regarding citation processing and
adjudication. All correspondence is sent when a specific citation is eligible to have correspondence sent. We do
not ever batch or hold correspondence.
16. Online Inquiry Access
Both City Personnel and Data Ticket Personnel will have the ability to maintain citation records, including the
ability to view and edit all fields associated with the citation, including Administrative Reviews, Administrative
Hearings, voids, dismissals, reductions, etc. Specifically, City Personnel will be able to: Enter voids with
comments, Enter dismissals with comments, Enter letter data with the ability to add custom notes, Place holds
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(extensions) on citations and enter a hold date and a reason, Enter promissory notes with extension dates, Enter
review and hearing notices and comments, Enter review and hearing dispositions, including notes and comments,
Enter or request citation data corrections, Enter phone notes to be viewed by the City and Data Ticket only, Enter
or request license plate corrections and violation changes, Reduce citation dollar amounts, Enter refunds
performed at the City, Enter NSFs received by the City, Enter payments taken at the City.
17. Support
Data Ticket’s normal business hours are Monday – Friday, 7am – 5:30pm, Pacific Time. In addition, we provide
our Clients with email addresses and phone numbers of key individuals for after-hour inquiries. Data Ticket fully
supports our Clients throughout the entire project lifecycle. Our Solution does not ever go unsupported, and our
Clients are never on an ‘old’, ‘outdated’ or ‘unsupported’ Solution. On-going support and training is provided to
each of our Clients via in person sessions, phone sessions and web-conferencing sessions.
Data Ticket’s Solution is very user friendly. In addition to online help, we also provide our Clients with user
manuals that are available online, as well as in paper form. Our Solution does not use any codes. We use plain
English to communicate with our Solution. This makes the transition process easier for Clients as they are not
required to learn a set of codes that are translated to English.
Data Ticket’s technical support is available Monday – Friday, 7am – 5:30pm, Pacific Time. All technical support is
handled in-house. We do not outsource any technical support. In addition to our regular support hours, we also
provide off-hour support by providing a cell number to clients who require additional technical support. This off-
hour support is provided at no additional cost to the City. Data Ticket provides all our Clients with direct access
telephone numbers and email addresses for support. In addition, cell phone numbers will be provided for after-
hours access in the event immediate attention is required. Finally, our Management team has access to email via
our PDAs and we use it after hours for Client help.
18. Franchise Tax Board
Data Ticket recommends the City utilizes Franchise Tax Board Collections, prior to utilizing the required
Delinquent Collections process. Further, we recommend that each FTB placement is made roughly 9 months after
a DMV Hold is placed. The reason we recommend this is based on the fact that DMV pulls registration records 3
months prior to a vehicle license plate is due to be registered. If a citation is on hold for 9 months at DMV, there is
a very high percentage of either being paid at DMV within that period of time or there is a high likelihood the
vehicle will not be re-registered. Of course, the City may choose to send citations to FTB as it sees fit, as our
Solution is customizable for any requirement. Finally, the City will want to consider a different timeline for citations
issued to businesses or out-of-state residents as neither of these entities is eligible for FTB.
19. Collection Services
Data Ticket understands the City’s requirements regarding the use of collections. As provided in the image on
page 2 of our response, Data Ticket utilizes a proprietary collections effort that is in-house. The use of third-party
collections agencies is prohibited by California DMV if the City requires Data Ticket to provide the debt
information. The City may elect, after our Delinquent Collections process and the FTB process, to send eligible
debts to a third party that either works directly with Data Ticket or works directly with the City.
20. Postal Increases
Data Ticket understands it will be compensated for any increase in the US Postal Rate if requests are made in
writing.
21. Transition Plan
Data Ticket has read and understands the City’s requirements related to the transition plan. Data Ticket will
expertly convert the City’s parking citations from the City’s current vendor. Data Ticket recommends performing a
mock conversion of the data prior to converting all data to ensure all data is accurately converted.
Data Ticket will provide all required training to City Personnel. Initially this training will be conducted on the mock
conversion data to ensure that City Personnel have as much time as possible utilizing the Solution before the final
conversion is performed. We understand the City would prefer training to be performed on-site and we are happy
to agree; however, we also recommend the City consider remote training as it is equally as effective as in person
training, it offers greater flexibility, and training sessions can be as small as the City requires.
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Data Ticket will always review all forms with City Personnel prior to their use. In addition, as requested, we have
provided samples of all letters / correspondence to be sent on behalf of the city.
22. Network Infrastructure
Data Ticket utilizes Microsoft’s Azure to be completely redundant in the cloud. We do not experience downtime.
Backups are made daily and are not stored on-site. Below, we have defined the technology, including the
hardware and software to be provided for use by the City for the Citation Management Solution. The City and the
City’s constituents and visitors will access our Solution using any web browser that supports TLS 1.2 or higher.
This is a requirement of our PCI Compliance. The website is housed on a secure Windows 2017 server with the
following security precautions:
• The server is behind the Cisco firewall
• Integrated security is employed between the IIS and SQL servers
• All passwords are encrypted
• Several pages on the website are encrypted using a strong, 256-bit encryption scheme from VeriSign
services
• Nightly backups are made in the event of a hacker accessing the web server
• Data is not kept on the web server, and hacking into the data server is virtually impossible
Data Ticket’s data center environment is defined as follows:
• Geographic location(s): 2603 Main Street, Suite 300 in Irvine, CA. In addition, our backup facilities are hosted
in Microsoft’s Azure cloud.
• We maintain local redundancy by utilizing multiple internet service providers, redundant failover firewalls, web
servers, storage servers, and database servers. We additionally have the capability of utilizing Microsoft
Azure services for additional failover capabilities.
• Power: We maintain APC UPS devices for all production servers and equipment,
• Server: We have redundant web, database, and file servers.
• ISPs: We maintain ISP connections through COX Communications and AT&T.
• Infrastructure: We have redundant firewalls and the ability to host services in the Microsoft Azure cloud.
Below and on the following page, we have provided the City with a network diagram and a firewall overview. These
documents are considered confidential and proprietary to Data Ticket.
Data Ticket will be responsible for the System Administration processes and protocols. Data Ticket has a strict
internal policy regarding the security of information. Access to information is confined as required. Acceptance of
this policy is required when accessing the Solution and access to PII from specific DMV is masked as required by
some states.
Data Ticket’s network and security infrastructure provide secure access to all of the systems, including City
access to our Solution and 24/7 public access to the citation processing software. All access requires a unique
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and Adjudication Services ClientServices@DataTicket.com
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username and password and each web page and feature is securely protected such that users only have access
to view the pages authorized.
23. PCI Compliance
Data Ticket is SOC 2 Type 2 Compliant. All systems are backed up daily and we have full redundancy in the
Cloud using Microsoft Azure. All local back-ups are taken off site daily and stored in a secure location. A complete
disaster recovery plan is in place and tested annually. Should the City require viewing of our detailed disaster
recovery plan, we are happy to provide it upon request.
Throughout the life of the contract, the City will retain all ownership of the data and at no time is the property of
any entity other than the City before, during and after the life of the contract.
Data Ticket is PCI Compliant and SOC 2 Type 2 Compliant. Access to our Solution, Workplan, and Server Closet
are all secured and audited annually. Data Ticket policies related to Security Access (physical), Information
Security, Backup Procedures, Environmental Risk Assessments, Penetration Testing and Data Retention are all
available upon request.
Data Ticket is responsible for maintaining compliance with PCI DSS and PA DSS. This City will take no
responsibility for this compliance. City Personnel will not be able to access our web-based solution using a web
browser that does not support TLS 1.2 or higher. This is a PCI requirement.
Data Ticket is PCI Compliant, and we have quarterly and ad hoc scans of our network via a third-party provider.
Visitors to the website are presented with seals indicating the latest dates of scan completion
24. Security Policy
Access to our Solution is via unique username and password. Additionally for those individuals who need to view
registered owner information, dual factor authentication is required. This is a requirement of the DMV with which
we work.
25. Data Backup
Data Ticket utilizes Microsoft’s Azure to be completely redundant in the cloud. We do not experience downtime. In
addition to Cloud, backups are made daily and are not stored on-site.
26. File Storage
All hard copy documents received will be electronically scanned, attached to the applicable citation, and stored on
the network for as long as the city is a client. Data Ticket does not purge electronic data unless specifically
requested to do so by the city.
27. Audit
Data Ticket complies with California Vehicle Code Section 40200.3(b). We do not know of any auditor who
performs audits of CVC Section 40200.3(b); however, we are happy to have an auditor perform an audit if
requested. We are audited by NLETs, and each DMV with which we partner to ensure compliance with all State
laws.
28. Payment to Contractor
Data Ticket will invoice the city for monthly activity, one month in arrears. If the city elects to utilize an in-trust
account, Data Ticket will pay its invoice, as well as the city’s county surcharges with the revenues received during
the month. Data Ticket will also use the city’s revenues to issue refund checks to those individuals who are due
refunds. If the city elects not to use an in-trust account, Data Ticket will invoice the city directly.
Data Ticket will perform all the services required of the RFP. Data Ticket will not use subcontractors.
Prevailing Wages: Data Ticket has read and understands the city’s statements regarding prevailing wages.
Compensation: Data Ticket has identified all of the costs associated with the scope of services and provided
those costs in Section 4 of our response.
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City of Moorpark RFP for Handheld Parking Data Ticket, Inc.
Citation Devices, Parking Citation Processing (949) 752-6937; Irvine, California
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SECTION 3: CERTIFICATION OF PROPOSAL (ATTACHMENT 1)
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SECTION 4: FEE PROPOSAL (ATTACHMENT 2)
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Fee Proposal Explanation:
Manual Parking Citation Processing: $0.65
Services for the above-mentioned items include:
• On-site data entry of manually written citations performed within 48 hours of receipt; On-site quality assurance
verification of manually entered citations; Scanning of all manually written citations onto our network for
storage and ease of retrieval; Bi-monthly shredding of manually written citations
Electronic Parking Citation Processing: $0.60
Services for the above-mentioned items include:
• Automated citation transmission into Data Ticket’s Citation Management Solution 24/7; Automated
confirmation email detailing successfully transmitted citations; Automated transmission of photos attached to
citations
Courtesy Notice: $0.80
Services for the above-mentioned item include:
• Semi-custom Courtesy Notice that is printed on an 8 ½ x 11” piece of paper and provided in a window
envelope sent to the registered owner of a vehicle; All notices are attached to the citation online and are
viewable via the web; All notices sent via 1st Class Mail; All notices include a return envelope in which the
responsible party may submit payment; This cost will increase as the US Postal Service increases the 1st
Class postage rate; This charge is only incurred if the individual does not pay off the windshield and a notice
is sent to the individual.
Out-of-State Collections: 24% of revenue collected
• This fee will cover all expenses associated with obtaining out-of-state registered owner information and will be
due when a citation is paid; Data Ticket is a recognized Strategic Partner with NLETs; should the Agency
have an assigned ORI, Data Ticket will request usage of the ORI for reference/audit purposes only. Data
Ticket utilizes its own ORI for transactional purposes; This fee is not combined with any other contingency for.
For example, if a citation is rolled to a delinquent status, only 24% of revenue collected will be charged; If
Data Ticket does not collect on a citation that is issued to an out of state plate, the Agency does not owe this
fee.
Delinquent Collections: 24% of revenue collected
• This fee will be assessed when a citation is ninety (90) days past the citation issue date, or when a second
(2nd) notice is sent if sooner than ninety (90) days, assuming a first notice has been sent to the registered
owner and the citation is not on hold for any reason; In addition to the Courtesy Notice, three Delinquent
Notices will be sent to the registered owner; All notices are sent via First Class mail and all notices are printed
on an 8 ½ x 11” sheet of paper and folded into a window envelope; in addition, a window envelope is provided
for the recipient to return payment; All notices are attached to the citation online and are viewable via the web;
If Data Ticket does not collect on a citation that is delinquent, the Agency does not owe this fee; Notices will
be sent via 1st Class Mail, and Data Ticket will be responsible for the cost incurred
Franchise Tax Board Processing - Optional
SSN Look-up $3.00 per SSN
• This fee will be assessed to look up a social security number associated with a particular registered owner
and address; This charge is charged per unique SSN, not per citation
FTB Collections 15% of revenue collected
• This fee is charged if a citation is paid at the Franchise Tax Board; This charge is not combined with any other
charge; for example, if a citation is rolled to delinquent status and paid at FTB, only the 15% of revenue
collected will be charged; Data Ticket will send an FTB Notice to the Patron as required by the Interagency
Intercept Program; this notice will be sent via 1st Class Mail; All notices are attached to the citation online and
are viewable via the web; Data Ticket will pay for the Agency’s cost to participate in the FTB program;
annually, FTB will send an invoice to the Agency for the number of debts placed at FTB; the Agency will
simply provide this invoice to Data Ticket and Data Ticket will pay it in full; If Data Ticket does not collect on a
citation that is at FTB, the Agency does not owe the collection fee; Data Ticket will send an FTB Notice to the
Patron as required by the Interagency Intercept Program; this notice will be sent via 1st Class Mail
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Citation Devices, Parking Citation Processing (949) 752-6937; Irvine, California
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Adjudication:
1st Level Review Hold & Scanning of Review Request $0.50 per citation
• Data Ticket will review all documentation received by the Appellant and determine whether the request
received within the required timeframe; If the request was received within the required timeframe, Data
Ticket’s Adjudication Department will place the citation on an Administrative Review Request Hold and scan
all received documentation into the Citation Management Solution so it is displayed on the web for the
Agency’s Staff; If the request is received outside the required timeframe, the Agency will have the option to
proceed as though the request was received within the timeframe or it may elect to have Data Ticket send a
“time expired letter” rejecting the appeal
1st Level Review Disposition Letters $0.85 per letter
• Data Ticket will send a custom disposition letter to the Appellant via 1st Class Mail; All letters are attached to
the citation online and are viewable via the web; Disposition letters will be sent Monday - Friday
2nd Level Hearing Hold, Scanning and Scheduling of Hearing $0.50 per citation
• Data Ticket will review all documentation received by the Appellant and determine whether the request
received within the required timeframe; If the request was received within the required timeframe, Data
Ticket’s Adjudication Department will place the citation on an Administrative Hearing Request Hold and scan
all received documentation into the Solution so that it is displayed on the web for the Agency’s Staff and the
Hearing Officer; If the request is received outside the required timeframe, the Agency will have the option to
proceed as though the request was received within the timeframe or it may elect to have Data Ticket send a
“time expired letter” rejecting the appeal
• Data Ticket will work with the designated Hearing Officer to schedule the Hearing based on either a pre-
determined schedule or an ad hoc basis, depending on the Agency’s schedule
2nd Level Hearing Officer - Optional $45.00 per hearing
• Data Ticket’s independent, certified, insured hearing officers will be provided to the to perform in-person,
phone and written hearings; Each hearing request will be reviewed, heard or read, and all required research
will be performed; The Hearing Officer will enter a judgment into the Citation Processing System for viewing
by the Agency, Appellant and Data Ticket; Hearings will be scheduled; The Agency will incur costs associated
with mileage as defined by Federal guidelines; Data Ticket will work with the Agency to arrange for the use of
a conference room at a Agency location or the Agency may elect to have citations heard at a centralized
location within the County
2nd Level Hearing Schedule & Disposition Letters $0.85 per letter
• Data Ticket will send a custom disposition letter to the Appellant via 1st Class Mail; All letters are attached to
the online citation and are viewable via the web; Disposition letters will be sent Monday – Friday
Acceptance and Scanning of Indigent Payment Plan Requests
(Approval/Denial by Data Ticket) $5.00 per request
OR
Accepting and Scanning of Indigent Payment Plan Requests
(Approval/Denial by City) $2.00 per request
Indigent Payment Plan/Denial Letters $0.85 per letter
Additional Correspondence $0.85 per letter
Joint / Escrow Banking Services - Optional $150.00 per month
Services for the above-mentioned item include:
• Daily deposits of funds to the Agency’s escrow account; Online, real-time reconciliation reports that tie directly
to the bank statement; Processing of all credit card charge-backs and Insufficient Funds; Month-end
reconciliation of all funds collected; Disbursement of County / State Surcharges at month-end; Payment of
Data Ticket’s invoice; Disbursement of the net remittance to the Agency; Scanning of all payments directly to
joint bank account daily using remote check deposit; The Agency will be responsible for the purchase of
banking supplies, including checks and endorsement stamps; these fees typically run $200.00 per year
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Citation Devices, Parking Citation Processing (949) 752-6937; Irvine, California
and Adjudication Services ClientServices@DataTicket.com
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Charge-backs and NSF’s - Optional $3.00 per issued instance
• Data Ticket will process credit card charge-backs and NSFs when notified of each occurrence; Once
processed, Data Ticket will send a custom letter to the individual detailing the returned item and the amount
due on the citation
Refunds - Optional $8.00 per issued instance
• Data Ticket will process refunds when notified of each need; In the event the Agency utilizes Joint Banking
Data Ticket will verify, generate and send each refund due; Refunds will be issued weekly; Refunds will be
sent via 1st Class Mail
Monthly Minimum $250.00
• A minimum fee of $250.00 will be charged on a monthly basis if services do not reach this level (not inclusive
of the Joint/Escrow Banking Services fee)
Cost Increases:
Postal Rate Increase Offset – If postal rates increase during the term of the agreement, fees to DTI shall be
raised immediately to offset the effect of the actual postal rate increase.
CPI Increases – There will be NO CPI increases for the duration of the agreement.
Credit / Debit Card Processing $3.50 per transaction
• Data Ticket is PCI Compliant and provides for the ability to pay via Visa, MasterCard, Discover, and American
Express on our website, www.CitationProcessingCenter.com, via our toll-free, bi-lingual Customer Service
Representatives, and via our toll-free, bi-lingual IVR Solution; There is no charge to the Agency for credit /
debit card processing; however, the Patron is charged $3.50 per transaction; this means the Patron can pay
for a single or many citations at once and incur a single $3.50 fee
Payment Plan Processing $15.00 per transaction
• An administrative fee will be assessed to Patrons who wish to participate in a payment plan; This fee will
cover the cost of the payment plan initiation, and the cost of a confirmation letter that is sent to the Patron
confirming the details of the payment plan; The Agency will have the ability to determine whether Payment
Plans are accepted and, if so, what the parameters for payment will be
Credit Card Chargeback Processing $33.50 per transaction
• If a chargeback occurs, a fee will be charged to the Patron for the processing of the chargeback; No fee will
be charged to the Agency
Handheld Hardware Cost Proposal
Data Ticket has provided the below cost proposal for handheld devices (including protective covers).
Item Purchase Price
Samsung Galaxy A53+ or Similar w/ TSC 3” Printer $1,500.00
Handheld Citation Issuance Software Cost Proposal
Data Ticket has provided the below cost proposal for our handheld citation issuance software.
Item Cost
Software License Fee $150.00 per unit per year
Monthly Software Maintenance/ Support /Troubleshooting Fee $20.00 per unit per month
Lost/Stolen/Damaged Replacement Fee (Optional) with $0.00
Deductible $15.00 per unit per month
Hosted Data Plan Pass-thru cost
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Contract Addendum for Security and Permissible Use:
ARTICLE XIV – SECURITY AND PERMISSIBLE USE PROVISIONS
14.1 Security Provisions: AGENCY agrees to follow all defined security requirements including but not limited to:
A) All AGENCY employees who are provided access to services provided by CONTRACTOR must complete
a background check and must complete annual security awareness trainings.
B) All AGENCY employees must sign security agreement documents subject to the source state or
government agency where the vehicle registered owner information is being obtained.
C) AGENCY must inform CONTRACTOR within 24 hours of a AGENCY employee with access to
CONTRACTOR services leaving their role.
D) AGENCY must inform CONTRACTOR of any breach of information within 24 hours, so the appropriate
government agencies can be notified of the breach.
E) AGENCY understands and agrees that security requirements may change and be updated to reflect
the most current security requirements of the government agencies CONTRACTOR works with to obtain
registered vehicle information.
F) AGENCY understands that evidence of the security requirements may be requested to comply with
CONTRACTOR audit requirements of the governmental agencies CONTRACTOR works with.
G) AGENCY understands and agrees that access to confidential registered owner information may be
immediately restricted or terminated if any of the mandatory provisions above are found to be violated
or abused.
14.2 Permissible Use Provisions: AGENCY agrees to follow all defined permissible use requirements including but
not limited to:
A) All AGENCY employees who are provided access to services provided by CONTRACTOR must receive
annual training on permissible use of state agency information.
B) All AGENCY employees must sign permissible use agreement documents subject to the source state
or government agency where the vehicle registered owner information is
being obtained.
C) All AGENCY employees will be instructed of the confidentiality of
information obtained from a government agency and the proper use of
EXHIBIT D
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that information based on job responsibility, which must not involve immigration purposes.
D)AGENCY must inform CONTRACTOR within 24 hours if data has been misused in such a manner that
might constitute data misuse or a data breach.
E)AGENCY must inform CONTRACTOR of any breach of information within 24 hours, so the appropriate
government agencies can be notified of the breach.
F)AGENCY understands and agrees that permissible use requirements may change and be updated to
reflect the most current permissible use requirements of the government agencies CONTRACTOR works
with to obtain vehicle registered information.
G)AGENCY understands that evidence of the permissible use requirements may be requested to comply
with CONTRACTOR audit requirements of the governmental agencies CONTRACTOR works with.
H)AGENCY understands that tracking of activity will occur for annual reviews to be conducted by
CONTRACTOR to ensure the confidentiality and privacy required for government agency provided
information.
I)AGENCY understands and agrees that access to confidential registered owner information may be
immediately restricted or terminated if any of the mandatory provisions above are found to be violated
or abused.
J) AGENCY understands that all information obtained through government agencies is considered
subject to the Drivers Privacy Act (DPPA) and agrees that no disclosures of information will be made that
would constitute a violation of this act.
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