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Home My WebLink AboutAGENDA REPORT 2025 0716 CC REG ITEM 10DCITY OF MOORPARK, CALIFORNIA City Council Meeting of July 16, 2025 ACTION APPROVED STAFF RECOMMENDATION. BY A. Hurtado. D. Consider Extension of Agreement to Arctic Wolf Networks for Network Security Monitoring and Operations. Staff Recommendation: Authorize award of a three- year extension to Arctic Wolf Networks for Security Operations in the amount of $117,714.57 and authorize approval of purchase through reseller CDW-G. (Staff: Chris Thompson, Senior Information Systems Manager) Item: 10.D. MOORPARK CITY COUNCIL AGENDA REPORT TO: Honorable City Council FROM: Chris Thompson, Information Systems Manager DATE: 07/16/2025 Regular Meeting SUBJECT: Consider Extension of Agreement to Arctic Wolf Networks for Network Security Monitoring and Operations SUMMARY Staff is requesting that the City Council approve a three-year extension to the existing Agreement with Artic Wolf Networks (Arctic Wolf) for Managed Cybersecurity Operations Platform. BACKGROUND The Information Systems division has been investigating options to bolster the City’s cybersecurity operations infrastructure. Staff reviewed options from several security vendors and Arctic Wolf came highly recommended by other local agencies. In February 2025, City Information Systems staff engaged Arctic Wolf to begin a six-month interim security solution for Security Information and Event Management (SIEM) platform to ascertain the products features, performance, and integration with existing systems. The cost of this initial engagement was $15,160.69. As part of the City’s information technology (IT) systems infrastructure projects, this is a crucial next step for cybersecurity compliance standards needed for the City to monitor and protect its systems. The City’s annual State Cybersecurity Reporting Review inquires if a system like this is in place, along with recommended cybersecurity policies. This monitoring and alerting system works in conjunction with the City’s network firewall security, and endpoint antivirus security to monitor and analyze system and security events, parse through collected log data, isolate false positives, and notify staff for legitimate security events and potential compromises. Item: 10.D. 96 Honorable City Council 07/16/2025 Regular Meeting Page 2 Staff has reviewed platforms from various vendors. Arctic Wolf was chosen due to their substantial security footprint in State and local governments and is also the preferred security, compliance, and vulnerability monitoring vendor for many other local cities including the cities of Ventura and Malibu. At the recent Municipal Information Systems Association of California (MISAC) conference, there were several cities that attributed their successful mitigation of cyber and ransomware events to the early notification and remediation efforts provided by Arctic Wolf. During the six-month trial period with Arctic Wolf, City staff has been satisfied with the performance, responsiveness, and support from their staff. DISCUSSION Information Systems staff has made significant improvements to the City’s technology and security operations and infrastructure over the past three years. There are several government IT standards that outline recommended best practices regarding cybersecurity and IT operations and controls, such as NIST 800-53, NIST SP 800-171, and ISO 27001 standards. These outline many facets of IT operations, security monitoring, incident management, and policies. The addition of the Arctic Wolf Security platform is a critical next step in monitoring and maintaining a secure IT network and systems and to help in achieving these standards. The proposed Arctic Wolf Gold bundle platform provides several layers of protection including: • Managed Detection and Response (MDR) • Managed Risk (MR) • Managed Security Awareness (MSA) • JumpStart Retainer (IRJS) These solutions include a dedicated security team with regular weekly, monthly, and quarterly system and security review meetings, a 24/7 SOC (Security Operations Center) to notify staff of a potential incident, real-time monitoring of system events, and one year of log retention. The JumpStart Retainer service includes a four-hour response time Service Level Agreement (SLA) to assist the City for cyber incident management, as well as assistance with creating proactive Incidence Response Plan and testing. Although Arctic Wolf Networks is the security vendor that the City will engage with, they do not sell directly to clients and instead use a reseller which is a standard practice for software licensing subscriptions. CDW-G is the reseller that will process the payment of licensing and goods; the agreement for services and support will be with Arctic Wolf Networks, and the purchase order and payment will be processed through CDW-G. 97 Honorable City Council 07/16/2025 Regular Meeting Page 3 Staff received a quote through the reseller for licensing of either a one or three-year commitment. Committing to a three-year term reduces the annual subscription increase from 8% down to 5%, resulting in a net savings of 3% or $3,500. Further the three-year term offers an additional benefit by increasing the Security Operations Warranty amount from $750,000 for one year to $1,500,000. While the initial six-month engagement cost was $15,160.69, the requested extension includes enhanced risk assessment services determined to be necessary and provide additional protections and security for the City’s network. CDW-G Quote# PMHB131 One Year Contract Three Year Contract Contract Length 12 months 36 months Payment Terms Annual Annual Year 2 & Year 3 Increase 8% 5% Year 1 Total $ 37,340.07 $ 37,340.07 Year 2 Total $ 40,327.28 $ 39,207.07 Year 3 Total $ 43,553.46 $ 41,167.43 Grand Total for 3 Years $ 121,220.80 $ 117,714.57 Difference (Savings for 3 Years) $ 3,506.23 Pursuant to Moorpark Municipal Code Section 3.04.120, a formal Request for Proposals (RFP) bidding process was not required because CDW-G and Arctic Wolf provided quotes for IT systems software, and licensing based on cooperative procurement contracts. These contracts have been competitively sourced, offering public agencies a streamlined and expedited process of procuring certain products and services at competitive prices using the OMNIA National IPA Technology Solutions (2018011) contract. ENVIRONMENTAL DETERMINATION This action is exempt from the California Environmental Quality Act (CEQA) as it does not constitute a project, as defined by Section 15378 of the State CEQA Guidelines. Therefore, no environmental review is required. FISCAL IMPACT The total not-to-exceed amount for the three-year agreement is $117,714.57 with annual payments of $37,340.07 for year one (FY 2025/26), $39,207.07 for year two (FY 2026/27), and $41,167.43 for year three (FY 2027/28). The funding for the first two years is included in the approved FY 2025/26 and FY 2026/27 operating budgets. Funding for year three of the extension will be included in the FY 2027/28 operating budget. 98 Honorable City Council 07/16/2025 Regular Meeting Page 4 COUNCIL GOAL COMPLIANCE This action does not support a current strategic directive. STAFF RECOMMENDATION Authorize award of a three-year extension to Arctic Wolf Networks for Security Operations in the amount of $117,714.57 and authorize approval of purchase through reseller CDW-G. Attachment: Arctic Wolf Solutions Agreement and CDW-G Quotes 99 Arctic Wolf Networks –Solutions Agreement Last Updated: 2025.05 Page 1 of 11 SOLUTIONS AGREEMENT (online) This Solutions Agreement (the “Agreement”) is a legal agreement entered into by and between Arctic Wolf Networks, Inc. (“Arctic Wolf”) and the Customer identified on an order form (“Customer”) and governs any order forms, quotes, or other similarly intended ordering document (however named) executed or accepted by Customer (“Order Form”) that reference this Agreement or pertains to purchases of an Arctic Wolf subscription. The Order Form will be issued to Customer by Arctic Wolf or an authorized partner, as applicable (“Authorized Partner”). This Agreement is effective on the date Customer executes the Order Form, accepts the Order Form by submitting a matching purchase order to Arctic Wolf or the Authorized Partner, or otherwise accepts delivery or receives the benefit of the Solutions from Arctic Wolf (the “Effective Date”). This Agreement permits Customer to purchase subscriptions to the Solutions , as defined below, identified in the Order Form, and sets forth the terms and conditions under which those Solutions will be delivered. The Agreement consists of the terms and conditions set f orth below, any attachments or exhibits identified herein and any Order Forms that reference this Agreement. If there is a conflict between the terms below, the Order Form, or the terms set forth in an URL referenced herein pertaining to the Privacy Notice, Solutions Terms, and Acceptable Use Policy (such URL terms, the “URL Terms”), the documents will control in the following order: this Agreement, the Order Form, and the URL Terms. For the avoidance of doubt, any other terms referenced by URL herein (but excluding the URL Terms) shall solely govern the products and services described therein. BY EXECUTING, WHETHER MANUALLY OR ELECTRONICALLY, AN ORDER FORM, DELIVERING A PURCHASE ORDER OR OTHER CONFIRMATION TO ARCTIC WOLF OR THE AUTHORIZED PARTNER DOCUMENTING ACCEPTANCE OF AN ORDER FORM, OR OPERATING, DOWNLOADING, INSTALLING, REGISTERING OR OTHERWISE USING THE SOLUTIONS, OR CLICKING AN "I ACCEPT” OR “CONTINUE" BUTTON ASSOCIATED WITH THIS AGREEMENT, CUSTOMER (OR ITS AUTHORIZED AGENT, IF APPLICABLE) EXPRESSLY AND EXPLICITLY ACKNOWLEDGES AND AGREES THAT THIS IS A BINDING AGREEMENT AND CUSTOMER HEREBY AGREES TO THE TERMS OF THIS AGREEMENT AND ACCEPTS THE OFFER TO SUBSCRIBE TO THE SOLUTIONS PURSUANT TO THE TERMS HEREIN. IF YOU ARE AN EMPLOYEE OR OTHER REPRESENTATIVE ACCEPTING THIS AGREEMENT ON BEHALF OF CUSTOMER, YOU HEREBY REPRESENT AND WARRANT TO ARCTIC WOLF THAT YOU ARE (A) AUTHORIZED TO ENTER INTO THIS AGREEMENT ON BEHALF OF CUSTOMER; AND (B) YOU ARE OVER 18 YEARS OLD. IF CUSTOMER DOES NOT ACCEPT ALL THE TERMS AND CONDITIO NS IN THIS AGREEMENT OR IS NOT AUTHORIZED TO ENTER INTO THIS AGREEMENT, DO NOT ACCEPT THE ORDER FORM, ISSUE A PURCHASE ORDER OR OTHER CONFIRMATION, OR OTHERWISE USE THE SOLUTIONS. In consideration of the mutual covenants and agreements contained herein, and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows: 1.Scope. 1.1 Solutions. Customer will purchase and Arctic Wolf, together with its Affiliates, will provide the specific products and services either separately or as part of a Security Operations Bundle as described at https://arcticwolf.com/terms/bundles-tiers/ (each a “Solution” or collectively, “Solutions”) as specified in the applicable Order Form. For purposes of this Agreement, “Affiliate” means any company or other entity, which directly or indirectly controls, is controlled by or is under joint control with a party. A Solution will be comprised of the components (“Components”) more fully-described within the Solutions Terms located at https://arcticwolf.com/terms/ (“Solutions Terms”) as may be updated from time-to-time by Arctic Wolf in its sole discretion as needed to accommodate development, implementation, and deployment of new features and functionality and Customer’s use and licensing th ereof. Notice of any changes will be provided in accordance with Section 13 herein. In no event will any changes materially decrease the Solution features and functionalities that Customer has purchased or subscribed to during the then-current Term. 1.2 License Grant. The Solutions are provided on a subscription basis for a set term designated on the Order Form (each, a “Subscription Term”) for the one-time costs and subscription fees set forth therein (the “Fees”). Provided Customer is compliant with the terms of this Agreement, including payment of Fees, Arctic Wolf grants to Customer a limited, non-transferable, non-sublicensable, non-exclusive right and/or license during the Subscription Term to install, use, and access the Solutions and the applicable Components thereof and any Documentation associated therewith, in accordance with the Solutions Terms. Customer’s license and rights to install, access, and use the Solutions and any Documentation associated therewith, is solely for Customer’s and its Affiliates’ internal business purposes and subject to the additional use restrictions set forth herein and the maximum license numbers, including by server, user, or such other licensing metric designated in the applicable Order Form . “Documentation” means user manuals, training materials, product descriptions and specifications, and other printed information relating to the applicable Solution, as in effect and made generally available from Arctic Wolf, but expressly excluding marketing and sales collateral and materials, and proposals in whatever form. 1.3 Future Functionality. Subject to the warranties set forth in Section 10, Customer agrees that it has not relied on the promise of availability of any future functionality of the Solutions or any other future product or service in executing this Agreement or any Order Form. Customer acknowledges that information provided by Arctic Wolf regarding future functionality should not be relied upon to make a purchase decision. Should Arctic Wolf offer additional optional functionality in the future that complement the Solutions, Customer may elect to subscribe to and obtain a license to the optional functionality for an additional fee. 1.4 Customer understands and agrees that the Authorized Partner may not modify this Agreement, except in the event specifically and expressly stated within this Agreement related to pricing, payment, or such other similar financial terms, or make any commitments related to the delivery or performance of the Solutions on Arctic Wolf’s behalf and any proposals, marketing collateral, or other similar Solution descriptions shall not apply. ATTACHMENT 100 Arctic Wolf Networks –Solutions Agreement Last Updated: 2025.05 Page 2 of 11 1.5 Beta Solutions. 1.5.1 From time-to-time Arctic Wolf may invite Customer to try, at no charge, Arctic Wolf products, features, or functionality that are not generally available to Arctic Wolf’s customers (“Beta Solutions”). Customer may accept or decline any such trial in its sole discretion. Any Beta Solutions will be clearly designated as beta, pilot, limited release, developer preview, non -production or by a description of similar import. 1.5.2 Restrictions and Disclaimers. Beta Solutions are provided for evaluation purposes and not for production use, are not support ed, may contain bugs or errors, and may be subject to additional terms. To the full extent permitted by applicable laws, including any foreign consumer protection laws, Beta Solutions are not considered Solutions hereunder and are provided solely and exclusively “AS IS” with no express or impl ied warranty or terms and conditions, of any kind. TO THE FULL EXTENT PERMITTED BY APPLICABLE U.S. AND FOREIGN CONSUMER PROTECTION LAWS, (THE “CONSUMER PROTECTION LAWS”), CUSTOMER ASSUMES AND UNCONDITIONALLY RELEASES ARCTIC WOLF FROM ALL RISKS ASSOCIATED WITH THE USE OF ANY BETA SOLUTIONS. Arctic Wolf may discontinue the Beta Solutions at any time in its sole discretion and Arctic Wolf will make reasonable efforts to provide Customer with advanced notice of any such discontinuance . Arctic Wolf does not promise or represent that Beta Solutions will be made generally available. 1.5.3 NO DATA RETENTION. ANY DATA ENTERED INTO THE BETA SOLUTIONS MAY BE PERMANENTLY LOST UNLESS CUSTOMER: (i) PURCHASES A SUBSCRIPTION TO THE COMMERCIALLY AVAILABLE VERSION OF THE BETA SOLUTIONS AS MAY BE MADE AVAILABLE BY ARCTIC WOLF; OR (ii) TO THE EXTENT P OSSIBLE, EXPORTS SUCH DATA PRIOR TO TERMINATION OF THE BETA SOLUTIONS. 1.5.4 LIMITED LIABILITY. TO THE FULL EXTENT PERMITTED BY LAW, INCLUDING THE CONSUMER PROTECTION LAWS, ARCTIC WOLF’S ENTIRE LIABILITY IN CONNECTION WITH ANY USE OF THE BETA SOLUTIONS WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WILL NOT, AS TO ANY INDIVIDUAL CLAIM OR IN THE AGGREGATE, EXCEED $50 USD. IF CUSTOMER DOES NOT AGREE TO THE ALLOCATION OF RISK IN THIS SECTION, ITS SOLE RECOURSE IS TO IMMEDIATELY DISCONTINUE THE USE OF THE BETA SOLUTIONS. 1.5.5. Despite anything to the contrary in this Agreement, Customer acknowledges that (a) Beta Solutions may not be supported and may be changed at any time, including in a manner that reduces functionality, (b) Beta Solutions may not be available or reliable, and (c) Beta Solutions may not be subject to the same security or audits as the Solutions. 1.6 Incident Response Retainers. In the event Customer’s Order Form and/or Bundle includes a license to an incident response retainer (either IR JumpStart Retainer or an Incident360 Retainer offering, collectively “Retainer”), Customer agrees that the applicable Retainer Agreement located at https://arcticwolf.com/terms/ pertaining to the specified Retainer shall apply. If Customer is a managed service provider plus Authorized Partner (“MSPP”), MSPP, as Customer, understands that the applicable Retainer Agreement is an agreement between Arctic Wolf and MSPP’s end user and MSPP is reselling Retainer to its end user. 1.7 Security Operations Warranty. If Customer’s Order Form includes the Arctic Wolf Security Warranty (the “Service Warranty”), upon finalization of the Order Form and for initial enrollment in the Service Warranty, Customer will receive a link with an embedded token from Arctic Wolf’s third-party warranty provider. CUSTOMER MUST ENROLL IN THE SERVICE WARRANTY, RECEIVE AN ENROLLMENT CONFIRMATION EMAIL, AND AGREE TO THE SUBSCRIBER TERMS LOCATED AT https://arcticwolf.com/terms/subscriber-terms/ (the “Subscriber Terms”) TO RECEIVE THE SERVICE WARRANTY BENEFIT. Execution or acceptance of the Order Form or this Agreement DOES NOT constitute enrollment in the Service Warranty. Indemnification amounts will be included on the enrollment and are subject to change in accordance with the Subscriber Terms in the event of any change in product subscriptions during the Subscription Term (or any Committed Term, as defined on the Order Form) and re -enrollment in the Service Warranty following the change may be required as more fully set forth in the Subscriber Terms. If the qualifying Order Form is renewed, Customer’s initial enrollment in the Service Warranty will continu e provided the qualifying indemnification level remains the same. 1.8 Cyber Resilience Assessment (“CRA”). Customer’s use and license of CRA are governed by the terms set forth in the Cyber JumpStart Subscription Agreement located at https://arcticwolf.com/terms/cyber -jumpstart-portal-subscription-agreement/. 2. Equipment. If the Order Form specifies that Customer will receive Equipment, then Customer is responsible for installing the Equipment at the location(s) identified by the parties and for the implementation of appropriate data protection practices related to the protection of any information included on such Equipment while the Equipment is located within Customer’s environment . The Equipment may be included as part of the Solutions and included with the subscription to the Solutions for use by Customer during the Subscription Term . If Customer attempts to install or use the Equipment at a location other than the locations determined by Customer and communicated to Arctic Wolf during onboarding or at any time thereafter, the Solutions may fail to function or may function improperly. In the event Customer installs, uses, or relocates the Equipment, Customer understands it must promptly notify Arctic Wolf so that Equipment deployment information can be updated within Customer’s account. Other than normal wear and tear, Customer is directly responsible for the replacement cost of the Equipment associated with any loss, repair, or replacement, including any other ancillary costs, damages, fees, and charges to repair the Equipment. If applicable, Arctic Wolf will ship Equipment to Customer and will pay the freight costs associated with shipping the Equipment to Customer’s designated locations . Customer is responsible for all additional costs and expenses associated with shipping the Equipment to its designated locations and, unless otherwise agreed, for the return of the Equipment to Arctic Wolf. Such additional costs and expenses may be reflected on an Order Form, from time-to-time following shipment of the Equipment and will be invoiced by Arctic Wolf or the Authorized Partner. Customer understands and agrees if the Equipment is shipped outside of the United States or Canada (or such other locations identified by Arctic Wolf), Custo mer is responsible for acting as the importer of record. 3. Professional Services. In the event Arctic Wolf and Customer agree on the delivery of Professional Services, any such Professional Services shall be specified on an Order Form and described in a statement of work which shall reference this Agreement. 4. Reservation of Rights and Ownership. Arctic Wolf owns or has the right to license the Solutions and any associated Documentation (“Arctic Wolf Technology”). Customer acknowledges and agrees that: (a) the Arctic Wolf Technology is protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws ; (b) Arctic Wolf retains all right, title and interest (including, without limitation, all patent, copyright, trade secret and other intellectual property rights ) in and to the Arctic Wolf 101 Arctic Wolf Networks –Solutions Agreement Last Updated: 2025.05 Page 3 of 11 Technology, excluding any rights, title, and interest in any Third Party Products (as defined in Section 10.4 below) which shall be retained by its third party licensor(s), Threat Intelligence Data (as defined in Section 7.3), and any other deliverables, know-how, databases, developed programs, and registered or unregistered intangible property rights related to the foregoing; (c) there are no implied licenses and any rights not expressly granted to Customer hereunder are reserved by Arctic Wolf; (d) the Solutions, excluding any Professional Services, are licensed on a subscription basis, not sold, and Customer acquires no ownership or other interest (other than the license rights expressly stated herein); and (e) Customer has no right to obtain source code related to Software included in any Solutions offered as an on-line, hosted solution. 5. Restrictions, Responsibilities, and Prohibited Use. 5.1 Restrictions. Customer agrees not to, directly or indirectly: (i) modify, translate, copy or create derivative works of the Arctic Wolf Technology except as otherwise expressly permitted under applicable U.S. and international copyright laws (“Copyright Laws”) which may not be excluded by agreement between the parties (to the extent that such actions cannot be prohibited because they are necessary to decompile the Solutions to obtain the information necessary to create an independent program that can be operated with the Solutions or with another program (“Permitted Objective”), they are only permitted provided that the information obtained by Customer during such activities: is not disclosed or communicated without Arctic Wolf's prior written consent to any thi rd party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; is not used to create any software that is substantially similar in its expression to the Solutions; is kept secure; and is used only for the Permitted Objective); (ii) reverse engineer, decompile, disassemble, or otherwise seek to obtain the intellectual property contained within Solutions, except as otherwise expressly permitted under the Copyright Laws which may not be excluded by agreement between the parties; (iii) interfere with or disrupt the integrity or performance of the Solutions or the data and information contained therein or block or disrupt any use or enjoyment of the Solutions by any third party; (iv) attempt to gain unauthorized access to the Arctic Wolf Technology or related systems or networks; (v) remove or obscure any proprietary or other notice contained in the Arctic Wolf Technology, including on any reports or data printed from the Arctic Wolf Technology; (vi) use the Solutions in connection with a service bureau offering or as a service provider whereby Customer operates or uses the Solutions deployed within its environments for the benefit of any unrelated third party (excluding use with Customer’s Affiliates, but including any end user or customer of Customer or Customer Affiliates); (vii) use the Solutions to monitor or scan any environments for which Customer has not received consent; or (viii) include material or information that is obscene, defamatory, libelous, slanderous, that violates any person's right of publicity, privacy or personality, or otherwise results in any tort, injury, damage or harm to any person. Customer agrees to abide by the terms of the Acceptable Use Policy at https://arcticwolf.com/terms/acceptable-user-policy, as may be updated from time-to -time in accordance with Section 13 below. If Arctic Wolf, in its reasonable discretion, determines that Customer’s use of or access to the Solutions imposes an actual or imminent threat to the security or stability of Arctic Wolf’s infrastructure or that Customer is abusing its use of the Solutions in contravention of the terms of this Agreement, Arctic Wolf may, in addition to any other right herein, temporarily suspend Customer’s access to the Solutions, without liability except as otherwise provided by applicable laws including Consumer Protection Laws, until such activity is rectified. If commercially practicable, Arctic Wolf shall provide Customer with notice prior to any such suspension and shall work with Customer in good faith to reinstate the Solutions promptly. 5.2 Arctic Wolf Responsibilities. Arctic Wolf shall provide the Solutions Customer subscribes to as identified on an Order Form in accordance with the terms of this Agreement and as further described in the Solutions Terms. Any Software included within the Solutions shall include any updates, upgrades, bug fixes, version upgrades or any similar changes that are made generally available to Arctic Wolf’s customers free of charge from time to time during the Subscription Term. 5.3. Customer Responsibilities. Customer is responsible for identifying the administrative users for its account which may include Customer’s and its Affiliates’ authorized (email authorization sufficient) third party service providers and agents (“Administrators”). Each Administrator will receive an administrator ID and password and will need to register with Arctic Wolf. Customer is responsible for registering and updating its Administrators, or notifying Arctic Wolf, as applicable, about changes to Administrators, including but not limited to termination, change of authority, and the addition of Administrators. Customer acknowledges and agrees that (i) Administrators will be able to view all Solutions Data (as defined in Section 7.2) and other traffic and activities that occur on Customer’s network and that Customer is responsible for all activities that occur under Administrator accounts , and (ii) Administrators may communicate with Arctic Wolf using chat features within the Solution dashboards and such communications may be monitored and recorded by Arctic Wolf and the third party tool provider for purposes of customer service, quality assurance, and other business purposes set forth in the Privacy Notice located at https://arcticwolf.com/terms/privacy-notice-for- customers/ as may be updated from time to time by Arctic Wolf in accordance with Section 13 (“Privacy Notice”) and Customer consents to such activity. Administrator IDs are granted to individual, named persons and cannot be shared or used by more than one Administrator but ma y be reassigned from time-to-time to new Administrators. Notwithstanding anything contrary herein, Customer understands and agrees that transmission of Solutions Data to Arctic Wolf may be impacted by in-country technical issues and requirements. Arctic Wolf will provide reasonable assistance to Customer in such instances but is not liable if the Solutions Data cannot be transmitted outside of such country. Customer is responsible for implementing appropriate internal procedures and oversight to the extent it utilizes the configuration of workflows and processes, including but not limited to containment actions, and similar functionalities in conjunction with the Services. Arctic Wolf may recommend Customer, depending on the scope of the deployment, implement software and services to enable features of the Solutions or to permit increased visibility into Customer’s environment. Customer is responsible for making such determinations in its discretion and Arctic Wolf has no liability for Customer’s decisions related thereto. Customer acknowledges that any changes Customer makes to its code, infrastructure, or configuration of the Solutions after initial deployment may cause the Solutions to cease working or function improperly or could prevent Arctic Wolf from delivering the Solutions and Arctic Wolf will have no responsibility for the impact of any such Customer changes. Customer understands that depending on the Solution deployed, a Solution may consume additional CPU and memory in Customer’s environment while run ning in production. 5.4 Anti-corruption. In no event shall Arctic Wolf be obligated to take any action (including the shipping of any product or the provision of any service) or omit to take any action that Arctic Wolf believes in good faith would cause it to be in violation of any U.S. or international laws or regulations, including, without limitation, the U.S. Foreign Corrupt Practices Act (the “FCPA”) or UK Bribery Act 2010. Neither party will (i) attempt to, directly or indirectly, improperly influence the sale or purchase of products by payments or other actions contrary to la w or regulation, or (ii) take any action or permit or authorize any action that would violate or cause a party to violate the FCPA, the UK Bribery Act, or other applicable anti-corruption laws or regulations. Neither party will, for the purpose of influencing any act or decision to obtain or retain bu siness or direct business to any person, pay, offer or promise to pay, or authorize the payment of, directly or indirectly, any money or anything of value to or for 102 Arctic Wolf Networks –Solutions Agreement Last Updated: 2025.05 Page 4 of 11 the use or benefit of any of the following: (a) any government official (including any person holding an executive, legislati ve, judicial or administrative office, whether elected or appointed, or any representative of any public international organization , or any person acting in any official capacity for or on behalf of any government, state-owned business or public organization); (b) any political party, official thereof, or candidate for political office; or (c) any other person if a party or any respective partner, officer, director, employee, agent, representative or shareholder of such party knows or has reason to suspect or know that any part of such money or thing of value will be offered, given, or promised, directly or indirectly, to any of the above-identified persons or organizations. Each party acknowledges and agrees that none of its officers, directors, employees, agents or representatives is a government official or employee or an official or employee of any depart ment or instrumentality of any government, nor is any of them an officer of a political party or candidate for political office, who will share directly or indirectly any part of the sums that may be paid pursuant to performance of this Agreement; and each party agrees to immediately notify the other party should the foregoing change during the term of this Agreement. Each party represents and warrants that neither this Agreement nor the performance of or exercise of rights under this Agreement is restricted by, in conflict with, requ ires registration or approval or tax withholding under, or will require any termination or expiration, compensation, or any compulsory licensing under, any applicable law or regulation of any country or other governmental entity, and each party will not make any claim to the contrary (each party is relying on this representation and warranty, among other provisions of this Agreement, in entering this Agreement and would not enter this Agreement in its abse nce). 5.5 Trade Controls. Customer understands that the Solutions may be subject to the export control, economic sanctions, customs, import, and anti-boycott laws, regulations, and orders promulgated or enforced by Canada, the United States , the United Kingdom, Customer’s jurisdictions of incorporation and operations, and any other country or governmental body having jurisdiction over the parties to this Agreement (“Trade Controls”). Customer shall ensure that the Solutions are not re-exported, provided or transferred to any person or entity listed on any restricted or prohibited persons list issued by Canada, the United States, the United Kingdom, Germany, or any governmental authority of any applicable jurisdiction, including but not limited to the Bureau of Industry and Security’s Denied Persons, Entity, or Unverified List or the Office of Foreign Assets Control’s Specially Designated Nationals and Blocked Persons List, Foreign Sanctions Evaders List, or Sectoral Sanctions Identifications List, or the UK Consolidated List of Financial Sanctions Targets (collectively, the “Restricted Persons Lists”). Customer represents and warrants that it and its shareholders, members, partners, or other owners are not listed on, or owned 50% or more, collec tively or individually, by anyone on a Restricted Persons List. Customer shall not use the Solutions (a) for a military application, wherever located; or (b) with knowledge or reason to know that the Solutions will be used for nuclear, chemical, or biological weapons proliferation or (c) for any o ther end use or by any end user otherwise prohibited by applicable Trade Controls. Upon request by Arctic Wolf, Customer will complete and provide an end use certificate in the form requested by Arctic Wolf. Arctic Wolf may suspend and/or cancel the export, delivery, and or servicin g of the Solutions, if: (i) Arctic Wolf has not received requested end -user certifications; (ii) Arctic Wolf has not received any government approvals required to comply with Trade Controls; or (iii) Arctic Wolf believes that such activity may violate any Trade Controls. If the Solutions are resold or transferred in violation of any Trade Controls or the provision of this Agreement, Arctic Wolf shall not be obligated to provide any warranty service or technical support for such Items. 5.6 Public Entity Customers. If Customer is a public entity, Customer acknowledges and agrees this Agreement is the sole set of terms governing the delivery of the Solutions to Customer and for the avoidance of doubt, any terms related to the acceptance of any services or work product shall not apply. The terms of any request for proposal(s), request for information, invitation to qualify, purchasing agreement or cooperative contract, or any other similar agreement Customer is using to purchase the Solutions (as defined above) from an Authorized Partner do not apply to Arctic Wolf. Further, Customer understands, and hereby consents, that Solutions Data may be accessed and processed by Arctic Wolf and its non-US Affiliates and their non-US citizen employees and resources and Arctic Wolf’s authorized third-party service providers in the United States, Europe, Canada, Australia, or other locations around the world. Notwithstanding anything contrary in any other agreement or purchasing contract, Customer understands and agrees that during the Subscription Term, Arctic Wolf will maintain security controls and processes no less restrictive than those set forth in its SOC 2 Type II report and ISO 27001 certification. Customer is responsible for determining if Arctic Wolf’s controls and processes comply with Customer’s data handling and security policies. Customer represents that in purchasing the Solutions, (i) Customer is not relying on Arctic Wolf for performance of a federal prime contract or subcontract and (ii) Customer is not receiving federal funds to purchase the Solutions. If Customer does intend to rely on Arctic Wolf Solutions to fulfill its obligations under a federal prime contract or subcontract or utilize federal funds to purchase the Solutions, Cus tomer agrees to provide Arctic Wolf advance written notice of that intention, and Arctic Wolf shall have the option to terminate this Agreement. Arctic Wolf Technology is a “commercial item”, “commercial computer software” and “commercial computer software documentation,” pursuant to DFARS Section 227.7202 and FAR Sections 12.211-12.212, as applicable. All Arctic Wolf Technology is and was developed solely at private expense and the use of Arctic Wolf Technology by the United States Government are governed solely by this Agreement and are prohibite d except to the extent expressly permitted by this Agreement. Customer represents it has the requisite authority to enter into and perform its obligations under this Agreement. 6. Fees, Payment, Taxes, and Audit. Pricing for the Solutions will be specified on an Order Form. 6.1 Order Forms and Invoices Issued by Arctic Wolf. If an Order Form is issued to Customer by Arctic Wolf, or in limited circumstances, Arctic Wolf invoices Customer directly for any fees, including but not limited to renewal subscription fees, incidental charg es, such as international shipping costs Section 6.2 does not apply and the following terms apply: All fees are payable in the currency set forth in the Order Form (or applicable invoice) and are non-cancelable and non-refundable EXCEPT AS REQUIRED BY CONSUMER PROTECTION LAWS, ARCTIC WOLF IS NOT OBLIGATED TO REFUND ANY FEES OR OTHER PAYMENTS ALREADY PAID, AND ANY CANCELLATION BY CUSTOMER WILL TAKE PLACE AT THE END OF THE APPLICABLE SUBSCRI PTION TERM, UNLESS ARCTIC WOLF OTHERWISE AGREES IN WRITING. Late payments shall bear interest at a rate equal to the maximum rate permitted by law. If Customer fails to make any payments due under this Agreement or an applicable Order Form, Arctic Wolf shall notify Customer of such nonpayment. If a payment that is due remains unpaid for ten (10) days after Arctic Wolf provides Customer with notice of such nonpayment, Arctic 103 Arctic Wolf Networks –Solutions Agreement Last Updated: 2025.05 Page 5 of 11 Wolf may cease providing the Solutions without any liability to Arctic Wolf. The amounts payable to Arctic Wolf are exclusive of any sales tax, use tax, excise tax, VAT, GST, HST, or similar taxes (“Indirect Taxes”). Customer is solely responsible for payment of all Indirect Taxes. If Customer is required to pay any Indirect Taxes, Customer shall pay such Indirect Taxes with no reduction or offset in the amounts paya ble to Arctic Wolf hereunder and Customer will pay and bear such additional amount as shall be necessary such that Arctic Wolf receives the full amount of the payment required as if no such reduction or offset were required. If Arctic Wolf has the legal obligation to pay or collect I ndirect Taxes for which Customer is responsible, Customer authorizes Arctic Wolf to charge Customer for such amount. If Customer believes that Arctic Wolf has billed Customer incorrectly, Customer must contact Arctic Wolf no later than thirty (30) days after the closing date on the first billing statement in which the error or problem appeared to receive an adjustment or credit. Inquiries should be directed to Arctic Wolf’s customer support department. 6.2 Order Forms Issued by Authorized Partner. If an Order Form and/or invoice is issued to Customer by an Authorized Partner, Section 6.1 does not apply, and the following terms apply: Customer is purchasing the Solutions through the Authorized Partner. The Order Form containing terms related to fees, payment, taxes, audit, and any other related terms shall be between Customer and the Authorized Partner. Customer will pay any owed amounts to the Authorized Partner, as agreed between Customer and Authorized Partner. Customer agrees that Arctic Wolf may suspend or terminate Customer’s use of the Solutions upon ten (10) days’ written notice to Customer if Customer does not remit payment of Fees to the Authorized Partner. The amounts paid by Authorized Partner to Arctic Wolf for Customer’s use of the Solutions under this Agreement will be deemed the amount actually paid or payable under this Agreement for purposes of calculating Arctic Wolf’s liability under Section 11. Customer’s renewal pricing will be communicated to Customer by the Authorized Partner in accordance with the terms Customer has with the Authorized Partner or by Arctic Wolf prior to the renewal Subscription Term. 6.3 Audit. During the term of this Agreement and for one year thereafter, Customer shall provide Arctic Wolf, or its designated representative, promptly upon request with appropriate records requested by Arctic Wolf to verify Customer’s compliance with the Agreement, including specifically its license numbers as set forth on an Order Form. Arctic Wolf, at its option, may require that an executive officer of Customer certify in writing to Customer’s compliance with this Agreement and disclose the scope of use of the Solutions by Customer. If, because of such audit, Arctic Wolf determines that Customer has exceeded the number of licenses subscribed to by Customer on an Order Form, A rctic Wolf will notify Customer of the number of additional licenses, along with the associated Subscription Fees prorated through the end of the then -current Subscription Term, and Customer will remit payment for such Subscription Fees in accordance with this Section 6. 7. Confidentiality; Data. 7.1 Confidentiality. Either party (as a “Discloser”) may disclose confidential and proprietary information, orally or in writing (“Confidential Information”) to the other party (as a “Recipient”). Confidential Information (a) shall be marked with a restrictive legend of the Discloser or, (b) if orally or visually disclosed to Recipient by Discloser, or disclosed in writing without an appropriate letter, proprietary stamp, or legend, shall be confidential if it would be apparent to a reasonable person that such information is confidential or proprietary. This Section 7 will supersede any non-disclosure agreement by and between the parties (whether entered before, on, or after the Effective Date) and such agreement will have no further force or effect with respect to Confidential Information define d herein. Confidential Information of Arctic Wolf includes the following: any pricing, trade secrets, know-how, inventions (whether or not patentable), techniques, ideas, or processes related to the Arctic Wolf Technology; the design and architecture of the Arctic Wolf Technology; the computer code, internal documentation, and design and functional specifications of the Arctic Wolf Technology; Arctic Wolf’s security and privacy due diligence material such as SOC2 reports, security and privacy questionnaire responses & memos; and any intellectual property and know-how included in the problem reports, analysis, and performance information related to the Arctic Wolf Technology, and Threat Intelligence Data. Confidential Information of Customer may include the following: (i) If the MA or MA+ Solution is deployed: First name, last name, corporate email address, phone number, job title, address, and organization hierarchy (collectively, “Point of Contact information”); User setup details (User email, work title, and name), Solution metrics related to such Users, including a Users' learning status, training scores, and Phishing results associated with such Users' use of the Solution (collectively “Learner Data”); if the Arctic Wolf Email Report Button is deployed by Customer, information pertaining to phishing email(s) self- reported by a User and includes or may include name of User, email address of User, json web token, full content of email, and version data (collectively, “Phishtel Data”); and Customer created and owned content, if any; and (ii) If MDR and/or MR Solutions are deployed: Points of Contact Information (as defined in Section 7.1(i) above) and Solutions Data (as defined in Section 7.2 below). Each party agrees to hold the other party’s Confidential Information in strict confidence, not to disclose such Confidential Information to third parties not authorized by the Discloser to receive such Confidential Information, and not to use such Confidential Information for any purpose except as expressly permitted hereunder and as described in the Privacy Notice. Each party agrees to take commercially reasonable steps to protect the other party’s Confidential Information and to ensure that such Confidential Information is not disclosed, distributed, or used in violation of the provisions of this Agreement. The Recipient may disclose Confidential Information only : (a) with the Discloser’s prior written consent; or (b) to those employees, officers, directors, agents, consultants, third party service providers, and advisors with a clear and well -defined “need to know” purpose who are informed of and bound by confidentiality obligations no less restrictive than those set forth in this Section 7. Notwithstanding the foregoing, the Recipient may disclose Confidential Information to the extent required by law ; however, the Recipient will give, to the extent legally permissible and reasonably practical, the Discloser prompt notice to allow the Discloser a reasonable opportunity to obtain a protective order and such Confidential Information disclosed to the extent required by law shall otherwise remain confidential and subject to the protections and obligations of this Agreement. For the avoidance of doubt, Arctic Wolf may share Customer’s name with Customer’s services providers to assist Customer in the resolution of technical issues pertaining to the Solutions. To the extent legally required, Arctic Wolf may report any violations of law pertaining to Customer’s use of the Solutions. The Discloser agrees that the foregoing confidentiality obligations shall not apply with respect to any information that the Recipient can document is: (i) rightfully in its possession or known to it prior to receipt from the Discloser without an obligation of confidentiality; (ii) has become public knowledge through no fault of the Recipient; (iii) rightfully obtained by the Recipient from a third party without breach of any confidentiality obligation; or (iv) independently developed by employees of the Recipient who had no access to Discloser’s Confidential Information. Upon expiration or termination of this Agreement for any reason, and except as otherwise provided in Section 14 below, each party shall promptly destroy all copies of the other party's Confidential Information and copies, notes or other derivative material relating to the Confidential Information. Notwithstanding the foregoing, and subject to the Privacy Notice, Arctic Wolf may 104 Arctic Wolf Networks –Solutions Agreement Last Updated: 2025.05 Page 6 of 11 retain Contract Account Information which may include Customer name, contact first name and last name, corporate email address, phone number, job title, address, and organization hierarchy following termination of this Agreement for its internal business purposes. 7.2 Solutions Data. “Solutions Data” means, depending on the Solution deployed, the operational system log data and any other information provided by Customer in furtherance of its use of the Solutions and which Customer may elect to submit to Arctic Wolf through the Solutions, including, but not limited to operational values, event logs, and network data such as flow, HTTPS, TLS, DNS metadata, cursory inventory data, operating systems and versions, users and groups from Active Directory, system level inventory, event data, a nd network vulnerability data, but excluding Threat Intelligence Data (as defined below). As between the parties, Customer shall retain all r ight, title, and interest (including all intellectual property rights) in and to the Solutions Data (excluding any Arctic Wolf Technology used with the Solutions Data ). Customer hereby grants Arctic Wolf, during the term of the Agreement, a non-exclusive, worldwide, royalty-free right to collect, use, copy, store, transmit, modify, and create derivative works of the Solutions Data to provide the Solutions to Customer. The location of the storage of raw Solutions Data within Arctic Wolf’s third-party service providers’ data centers will be as set forth in the Solutions Terms. 7.3 Threat Intelligence Data. "Threat Intelligence Data" means any malware, spyware, virus, worm, trojan, or other potentially malicious or harmful code or files, URLs, DNS data, public IP addresses, network telemetry, commands, processes or techniques, tradecra ft used by threat actors, metadata, or other information or data, in each case that is potentially related to unauthorized third parties associated therewith and that: (i) Customer provides to Arctic Wolf in connection with this Agreement, or (ii) is collected or discovered during the course of Arctic Wolf providing Solutions, excluding any such information or data that identifies Customer or to the extent that it includes Personal Information (as defined below) of the data subjects of Customer (but including personal information of threat actors or as otherwise provided in the Privacy Notice). 8. Data Privacy. 8.1 Personal Information. Point of Contact Information, Solutions Data, Learner Data, and Phishtel Data (or any other Confidential Information provided by Customer) may include information that identifies, relates to, describes, is reasonably capable of being associated with or linked to a particular individual, whether directly or indirectly (“Personal Information”). Customer is responsible for the lawfulness of any such Personal Information and Arctic Wolf’s receipt, use, and processing of it under the Agreement. Customer represents and warrants that, where it provides Personal Information to Arctic Wolf or requests Arctic Wolf collect or process such information, it (1) has complied with any applicable laws relating to the collection or provision of such information, (2) possesses any consents, authorizations, rights and authority, and has given all required notices to individual data subjects as are required to transfer or permit Arctic Wolf to collect, receive, or access any Personal Information, and (3) to the extent required by applicable law, has informed the individuals of the possibility of Arctic Wolf processing their Personal Information on Customer’s behalf and in accordance with its instructions. 8.2 European Union and United Kingdom General Data Protection Regulation. If and to the extent Customer submits to Arctic Wolf personal data (as that term is defined under the General Data Protection Regulation and its UK equivalent (“GDPR”)) of individuals located in the European Economic Area or United Kingdom, the Arctic Wolf Data Processing Agreement available at https://arcticwolf.com/terms/dpa/, as may be updated by Arctic Wolf from time-to-time in accordance with its terms (the “DPA”), shall be executed by Customer and upon execution and return to Arctic Wolf in accordance with its terms will be incorporated into this Agreement. It is Customer’s sole responsibility to notify Arctic Wolf of requests from data subjects related to the modification, deletion, restriction and/or objection to processing of personal data. Customer represents and warrants that any processing of personal data in accordance with its instructions is lawful. 8.3 California Consumer Privacy Act. The parties acknowledge and agree that Arctic Wolf is a service provider for the purposes of the California Consumer Privacy Act, as supplemented by the California Privacy Rights Act (collectively, the “CCPA”) and may receive personal information (as defined by the CCPA) from Customer pursuant to this Agreement for the provision of certain purchased or licensed cybersecurity operations solutions and/or services as chosen by Customer and reflected on an Order Form (the “Business Purpose”). The parties agree to always comply with the applicable provisions of the CCPA in respect to the collection, transmission, and processing of all personal informa tion (as defined by the CCPA) exchanged or shared pursuant to the Agreement. Arctic Wolf shall not (i) sell any such personal info rmation; (ii) retain, use or disclose any personal information provided by Customer pursuant to this Agreement except as necessary for the specific purpose of performing and/or delivering the Business Purpose to Customer pursuant to this Agreement or as permitted by the CCPA, as well as any support and other ancillary services (including, without limitation, services to prevent or address service or technical problems) re lated to the Solutions; (iii) retain, use, or disclose such personal information for a commercial purpose other than performing the Business Purpose unless otherwise explicitly permitted under the Agreement; (iv) retain, use, or disclose such personal information outside of the direct busin ess relationship between Customer and Arctic Wolf for the Business Purpose unless otherwise permitted under the Agreement; or (v) combine any such personal information with personal information that it receives from or on behalf of any other person(s) or collects from its own interaction with the consumer, provided that Arctic Wolf may combine personal information to perform any purpose as defined in and as permitted under the CCPA. Arctic Wolf further agrees that it will: (i) comply with all applicable obligations under the CCPA and Arctic Wolf will provide the same level of privacy protection as is required by the CCPA; (ii) allow Customer to take reasonable and appropriate steps to help to ensure that Arctic Wolf uses personal information in a manner consistent with Customer’s obligations under the CCPA; and (iii) allow Customer, upon notice, to take reasonable and appropriate steps to stop and remediate unauthorized use of personal information. The terms “personal information,” “consumer”, “service provider,” “sale,” “share,” and “sell” are as defined in Section 1798.140 of the CCPA. Arctic Wolf certifies that it understands the restrictions of this Section 8.3 and will comply with them and will notify Customer if Arctic Wolf decides that it can no longer meet its obligations under the CCPA. It is Customer’s sole responsibility to notify Arctic Wolf of any requests from consumers (as defined in the CCPA) seeking to exercise rights afforded in the CCPA regarding personal information received or processed in connection with the Solutions. Arctic Wolf agrees to provide reasonable cooperation to Customer in connection with such requests. 8.4 Canadian Privacy Laws. If and to the extent Customer submits to Arctic Wolf personal information (as that term is defined under applicable Canadian privacy laws, being all applicable federal, and provincial laws and regulations relating to the processin g, protection or privacy of personal information (“Privacy Laws”), of individuals located in Canada, Customer agrees that it is solely responsible for and shall obtain from all such individuals, all required consents and/or provide all required notifications, regarding the collection, use, disclosure, and processing of their personal information by Arctic Wolf/Arctic Wolf’s subcontractors/third party service providers (which may be located ou tside of Canada), and/or the transfer by Customer of such individual’s personal information to Arctic Wolf/Arctic Wolf’s subcontractors/third party service providers 105 Arctic Wolf Networks –Solutions Agreement Last Updated: 2025.05 Page 7 of 11 (which may be located outside of Canada). Upon request of Customer, Arctic Wolf will inform Customers of the locations to whi ch the personal information is transferred and processed by Arctic Wolf and/or its subcontractors/third party service providers. Customer retains control of the personal information and remains solely responsible for its compliance with Privacy Laws and for the processing instructions it gives to Arctic Wolf. The parties agree that this Agreement, together with Customer’s use of the Solution in accordance with this Agreement, constitutes Customer’s instructions to Arctic Wolf in relation to the processing of such personal information. Sub ject to Section 8.1 of this Agreement, Arctic Wolf will only process the personal information to the extent, and in such a manner, as is necessary f or the performance of the Solutions. Arctic Wolf will reasonably assist Customer with meeting the Customer’s compliance oblig ations under applicable Privacy Laws, considering the nature of Arctic Wolf’s processing and the information available to Arctic Wolf. Arctic Wolf shall: • Comply with its obligations as a third-party service provider/mandatory under applicable Privacy Laws, including by implementing appropriate technical, physical and organizational measures to safeguard the personal information; • Periodically conduct audits of its information security controls for facilities and systems used to deliver the Solutions and make relevant audit reports available to Customer for review. The Customer will treat such audit reports as Arctic Wolf’s Confiden tial Information; • Within seventy-two (72) hours of discovery notify Customer of any unauthorized or unlawful access to or processing of the personal information; • Limit access to those employees who require the personal information access to meet Arctic Wolf’s obligations under this Agre ement and ensure that all employees are informed of the personal information’s confidential nature; • Notify Customer if it receives any complaint, notice, or communication that directly or indirectly relates to the personal in formation processing or to either party’s compliance with Privacy Laws, and provide its full co -operation and assistance in responding to such complaint, notice or communication; and • Upon Customer’s request, provide the Customer a copy of or access to all or part of the Customer’s personal information in it s possession or control in the format reasonably agreed to by the parties. 8.5 Australian Privacy Laws. If and to the extent Customer submits to Arctic Wolf personal information (as that term is defined in the Australian Privacy Act 1988 (Cth)) on your behalf, as agent for you, Arctic Wolf will only handle your personal information for the purpose of performing the Solutions, in accordance with the Privacy Notice or as required by applicable law, and ensuring you have access to your Solutions Data in accordance with this Agreement. Customer will maintain effective control of how Solutions Data is handled by retainin g the right to access, changing and retrieving Solutions Data, limiting others' use of Solutions Data and specifying security measures that are used in relation to Solutions Data as set forth in this Agreement, including the Privacy Notice. 8.6 South African Privacy Laws. If and to the extent Customer submits to Arctic Wolf personal information (as that term is defined in the Protection of Personal Information Act, 4 of 2013) of individuals located in South Africa, Customer agrees that it is solely responsible for and shall obtain from all such individuals, all required consents and/or provide all required notifications, regarding the collection, use, disclosure, and processing of their personal information by Arctic Wolf/Arctic Wolf’s subcon tractors/third party service providers (which may be located outside of South Africa, and/or the transfer by Customer of such individual’s personal information to Arctic Wolf/Arctic Wolf’s subco ntractors/third party service providers (which may be located outside of South Africa). Upon request of Customer, Arctic Wolf will inform Customers of the locations to which the personal information is transferred and processed by Arctic Wolf and/or its subcontractors/third party service p roviders. Arctic Wolf will only handle personal information for the purpose of performing the Solutions and ensuring Customer has access to its Sol utions Data in accordance with this Agreement. Customer will maintain effective control of how Solutions Data is handle d by retaining the right to access, changing, and retrieving Solutions Data, limiting others' use of Solutions Data. Arctic Wolf shall take appropriate, reasonab le technical and organizational security measures to prevent the loss of, damage to or unauthorized destruction of personal information, and the unlawful access to or processing of personal information. 9. Indemnity. 9.1 Arctic Wolf’s Indemnity. Subject to Section 9.3, Arctic Wolf will defend and indemnify Customer from any unaffiliated third-party claim or action to the extent based on the allegation that the Solutions infringe any intellectual property right (patents, utility models, design rights, copyrights and trademarks or any other intellectual property right) having effect in the United States , Canada, Australia, United Kingdom, Switzerland, South Africa, and the European Union. Arctic Wolf will pay any settlements that Arctic Wolf agrees to in writing signed by an authorized officer of Arctic Wolf or final judgments awarded to the third-party claimant by a court of competent jurisdiction. The foregoing obligations do not apply with respect to the Solutions, or portions or components thereof, that are: (a) not provided by Arctic Wolf; (b) combined with other products, processes or materials that are not reasonably contemplated by the Documentation where the alleged infri ngement relates to such combination; (c) modified other than with Arctic Wolf’s express consent; (d) used after Arctic Wolf’s notice to Customer of such activity’s alleged or actual infringement; or (e) not used by Customer in strict accordance with this Agreement or the published Documentation. The indemnification obligations set forth in this Section 9.1 are Arctic Wolf’s sole and exclusive obligations, and Customer’s sole and exclusive remedies, with respect to infringement or misappropriation of third-party intellectual property rights of any kind. 9.2 Customer Indemnity. Subject to Section 9.3, Customer agrees to defend and indemnify Arctic Wolf from any third-party claim or action brought against Arctic Wolf to the extent based on Customer’s alleged breach of Sections 5 or 8. Customer agrees to pay any settlements that Customer agrees to in a writing signed by an authorized officer of Customer, or final judgments awarded to the third-party claimant by a court of competent jurisdiction. 9.3 Procedures. Each party’s indemnification obligations are conditioned on the indemnified party : (a) providing the indemnifying party with prompt written notice of any claim, provided that the failure to provide such notice shall only limit the indemnifying p arty’s obligation to indemnify to the extent that the failure prejudices the indemnifying party in its defense of the claim; (b) granting the indemnifying party the sole control of the defense or settlement of the claim; and (c) providing reasonable information and assistance to the indemnifying party in the defense or settlement of the claim at the indemnifying party’s expense. Notwithstanding the foregoing, the indemnifying party (i) may not make an admission of fault on behalf of the other party without written consent, (ii) any settlement requiring the party seeking inde mnification to admit 106 Arctic Wolf Networks –Solutions Agreement Last Updated: 2025.05 Page 8 of 11 liability requires prior written consent, not to be unreasonably withheld or delayed, and (iii) the other party may join in t he defense with its own counsel at its own expense. 9.4 Options. If Customer’s use of the Solutions has become, or in Arctic Wolf’s opinion is likely to become, the subject of any claim of infringement, Arctic Wolf may at its option and expense: (a) procure for Customer the right to continue using and receiving the Solutions as set forth hereunder; (b) replace or modify the Solutions to make them non-infringing; (c) substitute an equivalent for the Solutions; or (d) if Arctic Wolf, in its sole discretion, determines that options (a)-(c) are not reasonably practicable, terminate this Agreement and refund any pre-paid unused Fees as of the effective date of termination. 10. Warranty and Warranty Disclaimer. 10.1 Solutions Warranty. ARCTIC WOLF WARRANTS THAT DURING THE SUBSCRIPTION TERM AND PROVIDED THAT CUSTOMER IS NOT IN BREACH OF THIS AGREEMENT OR AS OTHERWISE PROHIBITED BY CONSUMER PROTECTION LAWS INCLUDING ANY CUSTOMER RIGHTS UNDER SUCH CONSUMER PROTECTION LAWS THAT: (I) THE SOLUTIONS PROVIDED UNDER THIS AGREEMENT DO NOT INFRINGE OR MISAPPROPRIATE ANY INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY ; (II) THE SOLUTIONS SHALL SUBSTANTIALLY PERFORM AS DESCRIBED IN THE DOCUMENTATION; AND (III) IT WILL COMPLY WITH ALL INTERNATIONAL, PROVINCIAL, FEDERAL, STATE AND LOCAL STATUTES, LAWS, ORDERS, RULES, REGULATIONS AND REQUIREMENTS, INCLUDING THOSE OF ANY GOVERNMENTAL (INCLUDING ANY REGULATORY OR QUASI-REGULATORY) AGENCY APPLICABLE TO ARCTIC WOLF AS IT PERTAINS TO ITS OBLIGATIONS AND THE DATA REQUIRED FOR THE PERFORMANCE OF THE SOLUTIONS DESCRIBED HEREIN . IN THE EVENT OF ANY BREACH OF THIS SECTION 10.1, ARCTIC WOLF SHALL, AS ITS SOLE LIABILITY AND CUSTOMER’S SOLE REMEDY (OTHER THAN ARCTIC WOLF’S INDEMNIFICATION OBLIGATIONS IN SECTION 9.1 ABOVE, OR OTHERWISE PROHIBITED BY CONSUMER PROTECTION LAWS OR PROVIDED IN SECTION 10.3 OF THIS AGREEMENT), REPAIR OR REPLACE THE SOLUTIONS THAT ARE SUBJECT TO THE WARRANTY CLAIM AT NO COST TO CUSTOMER OR IF ARCTIC WOLF IS UNABLE TO REPAIR OR REPLACE, THEN ARCTIC WOLF WILL REFUND ANY PRE-PAID FEES FOR THE SOLUTIONS, OR PARTS THEREOF, SUBJECT TO THE WARRANTY CLAIM. EXCEPT FOR THE WARRANTIES DESCRIBED IN THIS SECTION, THE SOLUTIONS ARE PROVIDED WITHOUT WARRANTY, TERMS, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, AND ANY WARRANTIES OF TITLE. CUSTOMER ACKNOWLEDGES THAT THE SOLUTIONS ARE PROVIDED “AS IS” AND FURTHER ACKNOWLEDGES THAT ARCTIC WOLF DOES NOT WARRANT THAT: (A) THE OPERATION OF THE SOLUTIONS WILL BE UNINTERRUPTED, OR ERROR FREE; OR (B) THE SOLUTIONS ARE NOT VULNERABLE TO FRAUD OR UNAUTHORIZED USE. CUSTOMER IS RESPONSIBLE AND ARCTIC WOLF SHALL HAVE NO RESPONSIBILITY FOR DETERMINING THAT THE USE OF THE SOLUTIONS COMPLIES WITH APPLICABLE LAWS IN THE JURISDICTION(S) IN WHICH CUSTOMER MAY DEPLOY AND USE THE SOLUTIONS . 10.2 No Guarantee. CUSTOMER ACKNOWLEDGES, UNDERSTANDS, AND AGREES THAT ARCTIC WOLF DOES NOT GUARANTEE OR WARRANT THAT IT WILL FIND, LOCATE, OR DISCOVER ALL OF CUSTOMER’S SYSTEM THREATS, VULNERABILITIES, MALWARE, AND MALICIOUS SOFTWARE, OR THAT ALL SUCH SYSTEM THREATS, VULNER ABILITIES, MALWARE, AND MALICIOUS SOFTWARE CAN OR WILL BE CONTAINED OR UNCONTAINED IN THE DELIVERY OF THE SOLUTIONS. CUSTOMER ACKNOWLEDGES THAT CERTAIN FEATURES AND ACTIVITIES PERFORMED BY ARCTIC WOLF AND MORE FULLY DESCRIBED IN THE SOLUTIONS TERMS COULD POSSIBLY RESULT IN INTERRUPTIONS OR DEGRADATION TO CUSTOMER’S SYSTEMS AND ENVIRONMENT AND ACCEPTS THOSE RISKS AND CONSEQUENCES. CUSTOMER ASSUMES ALL RISKS ASSOCIATED WITH ANY THIRD-PARTY SYSTEMS (NOT INCLUDING THIRD PARTY PRODUCTS AS DEFINED IN SECTION 10.4 BELOW) OR SERVICES, INCLUDING ANY CLOUD IAAS AND SAAS SYSTEMS, TOOLS, AND/OR ENVIRONMENTS AND ANY DIAGNOSTIC TOOLS, API’S, AND OTHER SUCH INTEGRATIONS, THAT CUSTOMER USES OR DEPLOYS IN CONNECTION WITH THE DELIVERY OF THE SOLUTIONS. 10.3 Open Source Warranty. Customer acknowledges that certain components of the Solutions (“Open Source Components”) may be covered by so-called “open source” software licenses, which means any software licenses approved as open source licenses by the Open Source Initiative (or any substantially similar licenses). Arctic Wolf hereby represents and warrants that all Open Source Components in the Solutions will be provided to Customer by Arctic Wolf hereunder in a manner compliant with their applicable open source licenses. To the extent required by the licenses covering third party Open Source Components, the terms of such licenses will apply to such Open Source Components in lieu of the terms of this Agreement. To the extent the terms of the licenses applicable to third party Open Source Components prohibit a ny of the restrictions in this Agreement with respect to such Open Source Component, such restrictions will not apply to such Open Source Component. 10.4 Third-Party Products. Third-Party Products (as defined in this Section 10.4) may carry a limited warranty from the third-party publisher, provider, or original manufacturer of such Third-Party Products. To the extent required or allowed, Arctic Wolf will pass through to Customer or directly manage for the benefit of Customer’s use of the Third-Party Products as part of the Solutions (such decision to be made in Arctic Wolf’s discretion), the manufacturer warranties related to such Third-Party Products. “Third-Party Products” means any non-Arctic Wolf branded products and services (including Equipment, and any operating system software included therewith) and non -Arctic Wolf-licensed software products, including Open Source Components. 10.5 Customer Warranties. Customer represents and warrants that it shall: (i) be responsible for ensuring the security and confidentiality of all Administrator IDs and passwords; (ii) use commercially reasonable endeavors to prevent unauthorized access to, or use of, the Solutions; (iii) notify Arctic Wolf promptly upon discovery of any unauthorized use of the Solutions or any breach, or attempted breach, of security of the Solutions; (iv) not violate any international, provincial, federal, state and local statutes, laws, orders, rules, regulations and requirements applicable to Customer’s performance of its obligations herein, including those of any governmental (including any regulatory or quasi -regulatory) agency, Trade Control laws, and regulations and the FCPA and UK Bribery Act 2010; (v) not use the Solutions or transfer any Solutions Data to Arctic Wolf for any fraudulent purposes; and (vi) implement safeguards within Customer’s environment to protect the Solutions , including specifically, the Equipment, from the introduction, whether intentional or unintentional , of: (1) any virus or other code, program, or sub-program that damages or interferes with the operation of the Equipment or halts, disables, or interferes with the operation of the So lutions; or (2) any device, method, or token whose knowing or intended purpose is to permit any person to circumvent the normal security of the Solutions. Customer authorizes Arctic Wolf to perform Services (and all such tasks and tests reasonably contemplated by or reasonably necessary t o perform the Services) on network resources with the internet protocol addresses or other designated identifiers identified by Customer. Customer represents that, if Customer does not own such network resources, it will have obtained cons ent and authorization from the applicable third party to permit Arctic Wolf to provide the Services on such third party’s network resources. 11. Limitation of Liability. 107 Arctic Wolf Networks –Solutions Agreement Last Updated: 2025.05 Page 9 of 11 11.1 TO THE FULL EXTENT PERMITTED BY LAW AND SUBJECT TO SECTION 11.2 BELOW, FOR ANY CAUSE RELATED TO OR ARISING OUT OF THIS AGREEMENT, WHETHER IN AN ACTION BASED ON A CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR ANY OTHER LEGAL THEORY, HOWEVER ARISING, ARCTIC WOLF WILL IN NO EVENT BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR: (A) DAMAGES BASED ON USE OR ACCESS, INTERRUPTION, DELAY OR INABILITY TO USE THE SOLUTIONS, LOST REVENUES OR PROFITS, LOSS OF SOLUTIONS, BUSINESS OR GOODWILL, LOSS OR CORRUPTION OF DATA, LOSS RESULTING FROM SYSTEM FAILURE, MALFUNCTION OR SHUTDOWN, FAILURE TO ACCURATELY TRANSFER, READ OR TRANSMIT INFORMATION, FAILURE TO UPDATE OR PROVIDE CORRECT INFORMATION, SYSTEM INCOMPATIBILITY OR PROVISION OF INCORRECT COMPATIBILITY INFORMATION, BREACHES BY AN AUTHORIZED PARTNER, OR BREACHES IN CUSTOMER’S SYSTEM SECURITY; OR (B) ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ; OR (C) ANY AMOUNTS THAT EXCEED THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER FOR THE SOLUTIONS THAT ARE THE SUBJECT OF THE CLAIM PERTAINING TO THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRIOR TO THE EVENT WHICH GIVES RISE TO SUCH DAMAGES. THESE LIMITATIONS SHALL APPLY WHETHER OR NOT ARCTIC WOLF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BOTH PARTIES UNDERSTAND AND AGREE THAT THE LIMITATIONS OF LIABILITIES FOR EACH PARTY SET FORTH IN THIS AGREEMENT ARE REASONABLE AND THEY WOULD NOT HAVE ENTERED INTO THE AGREEMENT WITHOUT SUCH LIMITATIONS. THE FOREGOING LIMITATIONS OF LIABILITY IN THIS SECTION 11, WITH RESPECT TO ARCTIC WOLF AUSTRALIAN CUSTOMERS, ARE SUBJECT TO THE COMPETITION AND CONSUMER ACT 2010 (CTH) SCH 2 AND SECTION 11.2 OF THIS AGREEMENT. 11.2 FOR CUSTOMERS DEEMED “CONSUMERS” AS DEFINED BY THE COMPETITION AND CONSUMER ACT 2010 (CTH) SCH 2, SECTION 11.1 IS REPLACED IN ITS ENTIRETY WITH THE FOLLOWING: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW ARCTIC WOLF SHALL NOT BE LIABLE TO CUSTOMER (UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STATUTE, TORT OR OTHERWISE) FOR: (A) ANY LOST PROFITS, REVENUE, OR SAVINGS, LOST BUSINESS OPPORTUNITIES, LOST DATA, OR SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF ARCTIC WOLF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES OR SUCH DAMAGES OR LOSSES WERE REASONABLY FORESEEABLE; OR (B) AN AMOUNT THAT EXCEEDS THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER FOR THE SOLUTIONS THAT ARE THE SUBJECT OF THE CLAIM DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRIOR TO THE EVENT WHICH GIVES RISE TO SUCH DAMAGES. THESE LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SPECIFIED IN THESE TERMS. MULTIPLE CLAIMS SHALL NOT EXPAND THE LIMITATIONS SPECIFIED IN THIS SECTION 11.2. THIS SECTION 11.2 DOES NOT SEEK TO LIMIT OR EXCLUDE THE LIABILITY OF ARCTIC WOLF OR ITS AFFILIATES IN THE EVENT OF DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE OR FOR FRAUD OR FOR ANY OTHER LIAB ILITY FOR WHICH IT IS NOT PERMITTED BY LAW TO EXCLUDE. TO THE EXTENT APPLICABLE, THIS PROVISION MUST BE READ SUBJECT TO THE COMPETITION AND CONSUMER ACT 2010 (CTH) SCH 2 . 12. Term and Renewal. This Agreement shall be in effect for the Subscription Term specified in the Order Form. Unless otherwise set forth on the Order Form, the Subscription Term for the Solutions, in its entirety, will automatically renew at the end of the initial Subscription Term for the same period of time as the initial Subscription Term, but in no event more than a twelve (12) month term, and subject to the then -current terms and price at the time of renewal; provided however, if either party would like to opt out of automatic renewal of the Subscription of the Solutions or reduce Subscription scope, then such party must notify the other party no less than sixty (60) days prior to the expiration of the then- current Subscription Term. 13. Updates. Arctic Wolf reserves the right to modify this Agreement, the URL Terms, and the Documentation in Arctic Wolf’s sole discretion or as otherwise set forth in the respective URL Terms. Should Arctic Wolf make any modifications, Arctic Wolf will post the amended terms on the applicable URL links, update the “Last Updated Date” within such documents, and notify Customer via email or such other direct written communication method implemented by Arctic Wolf from time-to-time. Customer may notify Arctic Wolf within 30 days after the effective date of the change of its rejection of such change. If Customer notifies Arctic Wolf of its rejection during such thirty (30) day period, then Customer will remain governed by the terms in effect immediately prior to the change until the end of Customer’s then-current Subscription Term. However, any subsequent renewal of the Term will be renewed under the then-current Agreement, URL Terms, and/or Documentation for such applicable Solutions, unless otherwise agreed in writing by the parties. 14. Termination. Either party may terminate this Agreement for cause if the other party commits a material breach of this Agreement, provided that such terminating party has given the other party ten (10) days advance notice to try and remediate the breach. Upon termination, Customer agrees to cease all use of the Arctic Wolf Technology, installed or otherwise, and permanently erase or destroy all copies of any Arctic Wolf Technology, including all Content and virtual Equipment, that are in its possession or under its control and promptly remove and return all physical Equipment to Arctic Wolf. Except as otherwise required by law, Arctic Wolf will remove, delete, or otherwise destroy all copi es of Confidential Information in its possession upon the earlier of the following: (A) for MDR and MR Solutions, (i) the return of the Equipment, if applicable, to Arctic Wolf, or (ii) one hundred-twenty (120) days following expiration or termination, and (B) for the MA Solution, within one hundred twenty (120) days of expiration or termination. Notwithstanding anything contrary in this Agreement, should Customer fail to return any Equipment within ninety (90) days following discontinuation of use of the Equipment or termination or expiration of this Agreement, Customer will be liable for the replacement cost of the Equipment, which shall be due and owing upon receipt of the invoice from Arctic Wolf or the Authorized Partner, and Customer shall be liable for any breach of the Confidential Information and Arctic Wolf Technology contained within the unreturned Equipment. Should Customer elect to have the Confidential Information defined in Section 7.1(i) and (ii) above returned upon expiration, it is the Customer’s responsibility to work with Arctic Wolf to ensure such information is returne d prior to destruction. Sections 6 through 13, 14, and 15 will survive the non-renewal or termination of this Agreement. 15. Miscellaneous. 15.1 Except as otherwise provided herein, all notices, requests, consents, claims, demands, waivers and other communications hereunder shall be in writing and shall be deemed to have been given: (a) when delivered by hand (with written confirmation of receipt); (b) on the next business day after the date sent, if sent for overnight delivery by a generally recognized international courier (e.g., FedEx , UPS, DHL, etc.) (receipt requested); or (c) on the date sent by e-mail (with confirmation of transmission) if sent during normal business hours of the recipient, and on the next business day if sent after normal business hours of the recipient. For contractual purposes, Customer (1) consents to receive communications in an electronic form via the email address it provides via the Customer Portal; and (2) agrees that all agree ments, notices, 108 Arctic Wolf Networks –Solutions Agreement Last Updated: 2025.05 Page 10 of 11 disclosures, and other communications that Arctic Wolf provides electronically satisfies any legal requirement that those com munications would satisfy if they were on paper. This Section does not affect Customer's non-waivable rights. Arctic Wolf’s address for notification purposes shall be: PO Box 46390, Eden Prairie, MN 55344, legal@arcticwolf.com. Customer’s address for notification purposes shall be as set forth on the Order Form. Either party may update its notice address upon written notice to the other party. 15.2 Unless Customer directs otherwise by sending an email to Arctic Wolf at legal@arcticwolf.com, which direction may be given at any time, Customer agrees that Arctic Wolf may list Customer’s company name and/or logo (in accordance with any trademark guidelines Customer may provide) as an Arctic Wolf customer within its customer lists and for use with Arctic Wolf’s partners in a manner that does not suggest Customer’s endorsement of any specific Arctic Wolf Solution. 15.3 The parties to this Agreement are independent contractors. Neither party has the authority to bind the other party without the express written authorization of the other party. Nothing herein may be construed to create an employer-employee, franchisor-franchisee, agency, partnership, or joint venture relationship between the parties. Each party shall be primarily liable for the obligations of its respective Affiliates, agents, and subcontractors. 15.4 This Agreement shall inure to the benefit of and be binding upon the respective permitted successors and assigns of the parties. Customer shall not be entitled to assign or otherwise transfer any of its rights and/or duties arising out of this Agreement and/or pa rts thereof to third parties, voluntarily or involuntarily, including by change of control, operation of law or any other manner, without Arctic Wolf’s express prior written consent. Any purported assignment or other transfer in violation of the foregoing shall be null and void. No such assignment or other transfer shall relieve the assigning party of any of its obligations hereunder. 15.5 The rights and obligations of the parties under this Agreement shall not be governed by the provisions of the 1980 U.N. Convention on Contracts for the International Sale of Goods or the United Nations Convention on the Limitation Period in the International Sale of Goods, as amended. The governing law and exclusive venue applicable to any lawsuit, settlement, or other dispute arising in connection with the Agreement will be determined by the location of Customer’s principal place of business (“Domicile”), as follows: Domicile Governing Law Venue United States (including, D.C. and its inhabited territories) Delaware Kent County, Delaware Canada Ontario Toronto United Kingdom, Europe Union, Iceland, Switzerland, Norway, Africa, Australia, New Zealand England & Wales London The parties hereby irrevocably consent to the personal jurisdiction and venue as shown above. Unless prohibited by governing law or venue, or otherwise inapplicable, each party irrevocably agrees to waive jury trial. In all cases, the application of law will be without regard to, or application of, conflict of law rules or principles. Any dispute, controversy, or claim (including non-contractual disputes, controversies, or claims) arising out of or relating to this Agreement, the breach thereof, or its subject matter or formation, shall be referred to and finally determined by arbitration within the venue in the table above in English and in accordance with the JAMS International Arbitration Rules then in effect. Any judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Notwithstanding the foregoing, each party shall have the right to institute an action in a court of proper jurisdiction for preliminary injunctive relief pending a final decision by the arbitrator(s), provided that a permanent injunction and damages shall only be awarded by the arbitrator(s). In any action or proceeding to enforce ri ghts under this Agreement, the prevailing party shall be entitled to recover costs and attorneys’ fees. 15.6 To the extent permitted by law, each party agrees that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to this Agreement must be filed within one year after such claim or cause of action arose. 15.7 No failure or delay by any party in exercising any right, power or privilege hereunder shall operate as a waiver thereof nor shall any single or partial exercise thereof preclude any other or further exercise thereof or the exercise of any other right, power or privi lege. The rights and remedies under this Agreement are cumulative and are in addition to and not in substitution for any other rights and remedies available at law or in equity or otherwise. 15.8 If any provision of this Agreement is held invalid or unenforceable by any court of competent jurisdiction, the other provisi ons of this Agreement will remain in full force and effect. Any provision of this Agreement held invalid or unenforceable only in p art or degree will remain in full force and effect to the extent not held invalid or unenforceable. The parties agree to replace such void or unenforceable provision of this Agreement with a valid and enforceable provision that will achieve, to the ex tent possible, the economic, business, and other purpose of such void or unenforceable provision. Arctic Wolf does not accept, expressly or impliedly, and rejects and deems deleted any additional or different terms or conditions that Customer presents, including, but not limited to, any terms or conditions contained in Customer’s purchase order, or other such document, or established by trade usage or prior course of dealing. 15.9 This Agreement (including the URL Terms, and Order Form, and any other exhibit attached hereto) constitutes the parties’ entire agreement with respect to the subject matter hereof and supersedes any prior or contemporaneous agreement or understanding by and among the parties with respect to such subject matter , whether oral or written, provided that to the extent Customer uses any Arctic Wolf products, 109 Arctic Wolf Networks –Solutions Agreement Last Updated: 2025.05 Page 11 of 11 services, features, and/or functionalities (“New Products”) subject to terms not included in the Agreement, the relevant terms in effect at the time of first use at https://arcticwolf.com/terms/ shall be deemed to govern use of such New Products unless the parties agree otherwise in writing . Each party acknowledges that in entering into this Agreement it does not rely on any statement, representation, assurance , or warranty (whether made innocently or negligently) that is not set out in this Agreement. Each party agrees that it shall have no claim for inno cent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement. Except as otherwise provided herein, this Agreement may only be amended, modified, or supplemented only by an agreement in writing signed by each party. 15.10 In the event that Arctic Wolf receives personal healthcare information in the delivery of the Solutions, the parties agree to comply with the Business Associate Addendum (“BAA”) located at https://arcticwolf.com/terms/business-associate-addendum/ or such other equivalent agreement/addendum as required under applicable health information/privacy laws. In the event the parties have entered into a BAA or equivalent agreement in relation to protected health information, the parties intend for both this Agreement and BAA or equivalent agreement to be binding upon them and the BAA or equivalent agreement is incorporated into this Agreement by reference. 15.11 The parties have participated mutually in the negotiation and drafting of this Agreement. In the event an ambiguity or question of intent or interpretation arises, this Agreement will be construed as if drafted mutually by the parties and no presumption or burden of proof will arise favoring or disfavoring any party by virtue of the authorship of any of the provisions of this Agreement. • 15.12 The parties have agreed that this Agreement as well as any notice, document or instrument relating to it be drawn up in English only; les parties aux présentes ont convenu que la présente convention ainsi que tous autres avis, actes ou documents s’y rattachant so ient rédigés en anglais seulement. 15.13 Subject to the rights of Authorized Partners as expressly set out in the terms of this Agreement, this Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement. The rights of the partie s to rescind or vary this Agreement are not subject to the consent of any other person. 110 T H E L E A D E R I N S E C U R I T Y O P E R A T I O N S Quarterly Account Review City of Moorpark June 2025 111 T H E L E A D E R I N S E C U R I T Y O P E R A T I O N S ©2025 Arctic Wolf Networks, Inc. All rights reserved. Arctic Wolf and The Cybersecurity Framework Employee Training •Engage, Measure, Transform •Automated ongoing, consistent, & friction free awareness training •Automated phishing simulations •Compliance training courses •Measure performance over time Vulnerability Management •Prevents known attacks BEFORE they occur by limiting the attack surface •Continuous vulnerability scanning of networks and endpoints; quantifying risk •Comprehensive risk profiling •Security controls benchmarking Managed Detection and Response •24x7 Threat detection and response with broad visibility across your infrastructure •Leverage your existing tech stack to identify advanced network, endpoint, and cloud threats •Managed containment •Unlimited log ingestion Incident Response •Secure, Analyze, Restore •Incident Response Planning & Review •Rapid engagement with a full serviced IR team •Restore your organization to pre-incident condition PROACTIVE REACTIVE Confidential 12 112 T H E L E A D E R I N S E C U R I T Y O P E R A T I O N S ©2025 Arctic Wolf Networks, Inc. All rights reserved. 13Confidential The Arctic Wolf Security Operations Cloud 113 T H E L E A D E R I N S E C U R I T Y O P E R A T I O N S ©2025 Arctic Wolf Networks, Inc. All rights reserved. 52Public SECURITY OPERATIONS CORE SECURITY OPERATIONS PLUS SECURITY OPERATIONS TOTAL Managed Security Awareness •Human Risk Reduction •Phishing Simulations & Remediation JumpStart Retainer •4-hour response time SLA •Incident Readiness Planning Security Operations Warranty $750K 1-year $1.5M 3-year Managed Detection and Response •Active Response •Data Explorer Lite •Log Retention •Dark Web Monitoring Security Journey Concierge Security Team Security Operations Warranty $100k 3-year Managed Risk •Vulnerability Management •Risk Prioritization •Asset Inventory •Security Controls Benchmarking Security Operations Warranty $500K 1-year $1M 3-year INCLUDE S Security Operations Core FEATURES FEATURES INCLUDE S Security Operations Core Security Operations Plus FEATURES ADDITIONAL MDR SOLUTIONS Threat Intelligence Data Explorer ADDITIONAL SOLUTIONS Aurora Endpoint Security Incident360 Retainer Add-on: Managed Security Awareness 114 T H E L E A D E R I N S E C U R I T Y O P E R A T I O N S ©2025 Arctic Wolf Networks, Inc. All rights reserved. Arctic Wolf MDR Solution Comprehensive Visibility 24x7 Coverage Response Actions Concierge and Triage Security Teams Data Explorer Security Journey Detect 24x7 monitoring of your existing tech stack to identify advanced network, endpoint, identity, and cloud threats. Respond Response actions and guided remediation to stop threats before they can do harm. Recover Find root cause, validate remediation, and collaborate to continuously improve your overall security posture. 1-2 Average number of verified alerts generated per day by Arctic WolfI DE NT I F Y P RO T E CT DE T E CT RE S PO N D RE CO V E R MANAGED DETECTION & RESPONSE GOV ERN Confidential 53 115 T H E L E A D E R I N S E C U R I T Y O P E R A T I O N S ©2025 Arctic Wolf Networks, Inc. All rights reserved. Arctic Wolf MR Solution Contextualized Attack Surface Coverage Security Controls Benchmarking Cloud Security Posture Mgmt. (CSPM) Concierge Security Team Network & Host-based Vulnerability Assessment Account Takeover Risk I DE NT I F Y P RO T E CT DE T E CT RE S PO N D RE CO V E R Discover The ability to discover and gain visibility to your digital and attack surface. Assess Determine your cyber risk in the context of your business. Harden Expertise to guide your strategy and help you harden your environment. 57% of the vulnerabilities discovered in 2023 were critical or high MANAGED RISK GOV ERN Confidential 54 116 T H E L E A D E R I N S E C U R I T Y O P E R A T I O N S ©2025 Arctic Wolf Networks, Inc. All rights reserved. Arctic Wolf MA Solution Awareness Coaching Ongoing Microlearning Compliance Training Courses Performance Analytics Automated Phishing Simulations Fully Managed & Friction-Free I DE NT I F Y P RO T E CT DE T E CT RE S PO N D RE CO V E R Engage Educate and prepare employees to stop social engineering attacks, like phishing. Measure Identify employees that fall behind and determine which threat topics require reinforcement. Transform Achieve a culture of security and strengthen cyber resilience. 90% of cyber attacks target employees MANAGED SECURITY AWARENESS GOV ERN Confidential 55 117 T H E L E A D E R I N S E C U R I T Y O P E R A T I O N S ©2025 Arctic Wolf Networks, Inc. All rights reserved. IR Retainer Options JumpStart Retainer Incident360 Retainer Incident360 Retainer Plus Incident Readiness •1 Tabletop exercise •2 Readiness touchpoints •IR Plan review •CRA Review •4-hour Response Time SLA •$325 hourly IR rate •IR Planner •Incident-specific runbooks •Cyber Resilience Assessment •Coverage for 1 Incident •3-hour response time SLA Emergency Services Included: •Forensics, containment, active monitoring, threat actor communication, remediation, and restoration* Threat Intelligence •Monthly updates on new threats and vulnerabilities INCLUDE S JumpStart Retainer FEATURES FEATURES INCLUDE S JumpStart Retainer Incident360 Retainer FEATURES •1-hour response time SLA •$295 hourly IR rate *Up to 30 hours of Restoration is included 56Confidential Rapid Response A D D -ON 118 T H E L E A D E R I N S E C U R I T Y O P E R A T I O N S ©2025 Arctic Wolf Networks, Inc. All rights reserved. IR JumpStart Retainer in the Unified Portal November 2024 •The JumpStart IR plan is now in the Unified Portal •The unified portal will display IR Plan widgets, allowing customers to quickly identify the completion status of their IR plan. Use Cases and OutcomesUse Cases and Outcomes Requires: IR JumpStart RetainerRequires: IR JumpStart Retainer •Customers can now view and track the status of their JumpStart IR Plan directly in the unified portal •Organizations can also quickly access their IR plan from the unified portal instead of needing to open the Cyber JumpStart portal and login View and Access your JumpStart IR Plan directly from the unified portal! Confidential 57 119 T H E L E A D E R I N S E C U R I T Y O P E R A T I O N S ©2025 Arctic Wolf Networks, Inc. All rights reserved. T H E L E A D E R I N S E C U R I T Y O P E R A T I O N S I N C I D E N T R E A D I N E S S IR Planner •Identify key contacts •Organize data and network assets •Track your progress •Securely store your IR Plan documents offsite 58Public 120 ©2025 Arctic Wolf Networks, Inc. All rights reserved. | Public DATASHEET Industry-Leading Financial Benefit The Arctic Wolf Security Operations Warranty provides up to $3 million (USD) of financial coverage at no cost to qualifying customers. Risk Transfer Leverage the Security Operations Warranty to fund the deductible of your cyber insurance policy to minimize out-of-pocket expenses and to unlock insurance benefits like lower premiums or more favorable terms. Coverage The Security Operations Warranty offers financial support for: • Ransomware • Business email compromise • Cyber legal liabilities • Compliance events • Business income loss Financial Coverage for Cyber Attacks Arctic Wolf’s mission is to provide organizations with the technology, security expertise, and risk transfer solutions that they need to end cyber risk. Arctic Wolf Security Operations Bundles, as well as Aurora Managed Endpoint Defense, were designed to provide organizations with end-to-end proactive and reactive protection, but no cybersecurity solution can eliminate 100% of all cyber attacks. Based on this reality, we created the Arctic Wolf Security Operations Warranty to allow cybersecurity, IT, and risk management leaders to financially transfer risk. Security Operations Warranty The Security Operations Warranty provides a no-cost financial benefit of up to $3 million (USD) to Arctic Wolf customers that experience a covered security event. In the event of a cyber attack, the Security Operations Warranty provides financial support for the recovery and repair of systems to return an organization’s environment to a pre-incident state. Minimize Out-of-Pocket Expenses Access your cyber insurance coverage without paying out- of-pocket by funding your deductible with the Security Operations Warranty. Arctic Wolf® Security Operations Warranty Robust Financial Coverage for a Major Incident Cyber Insurance Coverage Security Operations Warranty 121 DATASHEET | 2 AW_DS_SECURITY OPERATIONS WARRANTY_0425 ©2025 Arctic Wolf Networks, Inc., All Rights Reserved. Arctic Wolf, Arctic Wolf Platform, Arctic Wolf Security Operations Cloud, Arctic Wolf Managed Detection and Response, Arctic Wolf Managed Risk, Arctic Wolf Managed Security Awareness, Arctic Wolf Incident Response, and Arctic Wolf Concierge Security Team are either trademarks or registered trademarks of Arctic Wolf Networks, Inc. or Arctic Wolf Networks Canada, Inc. and any subsidiaries in Canada, the United States, and/or other countries. Warranty Coverage The Security Operations Warranty provides escalating financial benefits for covered security incidents based on the Arctic Wolf Security Operations Bundle and Aurora Endpoint Security offering that you purchase. The Security Operations Bundles, as well as Aurora Managed Endpoint Defense, offer robust cybersecurity capabilities designed to reduce the frequency and severity of successful cyber attacks. An organization’s security posture may also improve upon completing regular security reviews with the Arctic Wolf Concierge Security® Team. Based on such continuous improvement, the financial benefit of our Security Operations Warranty increases with contract length. CORE 3-YEAR PLUS 1-YEAR TOTAL 1-YEAR PLUS 3-YEAR TOTAL 3-YEAR Ransomware and BEC $50,000 $100,000 $150,000 $200,000 $300,000 Compliance $50,000 $100,000 $150,000 $200,000 $300,000 Cyber Legal Liability $250,000 $375,000 $500,000 $750,000 Business Income Loss $50,000 $75,000 $100,000 $150,000 Total Coverage $100k $500k $750k $1M $1.5M Arctic Wolf Security Operations Bundles CORE 3-YEAR PLUS 1-YEAR TOTAL 1-YEAR PLUS 3-YEAR TOTAL 3-YEAR Ransomware and BEC $100,000 $200,000 $300,000 $400,000 $600,000 Compliance $100,000 $200,000 $300,000 $400,000 $600,000 Cyber Legal Liability $500,000 $750,000 $1,000,000 $1,500,000 Business Income Loss $100,000 $150,000 $200,000 $300,000 Total Coverage $200k $1M $1.5M $2M $3M Arctic Wolf Security Operations Bundles + Aurora Managed Endpoint Defense 122 Hardware Software Services IT Solutions Brands Research Hub QUOTE CONFIRMATION Thank you for choosing CDW. We have received your quote. IS DEPARTMENT, Thank you for considering CDW•G for your technology needs. The details of your quote are below. If you are an eProcurement or single sign on customer, please log into your system to access the CDW site. You can search for your quote to retrieve and transfer back into your system for processing. For all other customers, click below to convert your quote to an order. This quote is subject to CDW's Third Party Cloud Services Order Form Terms and Conditions set forth at https://www.cdwg.com/content/cdwg/en/terms-conditions/third-party-cloud-services-order-form-ter ms-and-conditions-.html Convert Quote to Order QUOTE #QUOTE DATE QUOTE REFERENCE CUSTOMER #GRAND TOTAL PMLK133 7/1/2025 ARCTIC WOLF YEAR 1 5580731 $37,340.07 QUOTE DETAILS ITEM QTY CDW#UNIT PRICE EXT. PRICE Arctic Wolf Total User License - Gold 70 7971933 $219.42 $15,359.40 Mfg. Part#: AW-TOTAL-USER-GOLD Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) Arctic Wolf Total Server License - Gold 41 7971934 $200.67 $8,227.47 Mfg. Part#: AW-TOTAL-SERVER-GOLD Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) Arctic Wolf MDR Log Retention 111 6124471 $10.08 $1,118.88 Mfg. Part#: AW-MDR-1YR Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) ARCTIC WOLF ONBOARDING SVC 1 7969163 $0.01 $0.01 Mfg. Part#: AW-OB Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) Arctic Wolf 200 Series Sensor 2 6063521 $3,152.75 $6,305.50 Mfg. Part#: AW-MDR-2XX-S-10G Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) Arctic Wolf Managed Detection and Response - remote monitoring - for Micros 85 5744235 $15.76 $1,339.60 Mfg. Part#: AW-MDR-O365 Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) 123 Page 2 of 3 QUOTE DETAILS (CONT.) Arctic Wolf MDR G Suite User License 1 5765821 $21.24 $21.24 Mfg. Part#: AW-MDR-GSU Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) Arctic Wolf Security Operations Warranty Total - 3 Year 1 7970671 $0.01 $0.01 Mfg. Part#: AW-WARRANTY-1500 Electronic distribution - NO MEDIA Contract: MARKET Arctic Wolf Platform Base Platform - remote monitoring 1 7040196 $4,967.96 $4,967.96 Mfg. Part#: AW-PLATFORM-BASE Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) These services are considered Third Party Services, and this purchase is subject to CDW’s Third Party Cloud Services Terms and Conditions, unless you have a written agreement with CDW covering your purchase of products and services, in which case this purchase is subject to such other written agreement. The third-party Service Provider will provide these services directly to you pursuant to the Service Provider’s standard terms and conditions or such other terms as agreed upon directly between you and the Service Provider. The Service Provider, not CDW, will be responsible to you for delivery and performance of these services. Except as otherwise set forth in the Service Provider’s agreement, these services are non-cancellable, and all fees are non-refundable. SUBTOTAL $37,340.07 SHIPPING $0.00 SALES TAX $0.00 GRAND TOTAL $37,340.07 PURCHASER BILLING INFO DELIVER TO Billing Address: CITY OF MOORPARK ACCTS PAYABLE 323 SCIENCE DR MOORPARK, CA 93021-2092 Phone: (805) 517-6248 Payment Terms: VISA Shipping Address: CITY OF MOORPARK IS DEPARTMENT 323 SCIENCE DR CHRIS THOMPSON MOORPARK, CA 93021-2092 Phone: (805) 517-6248 Shipping Method: ELECTRONIC DISTRIBUTION Please remit payments to: CDW Government 75 Remittance Drive Suite 1515 Chicago, IL 60675-1515 Sales Contact Info Brian Clouser | (866) 339-4119 | briaclo@cdwg.com 124 Page 3 of 3 Need Help? My Account Support Call 800.800.4239 About Us | Privacy Policy | Terms and Conditions This order is subject to CDW's Terms and Conditions of Sales and Service Projects at http://www.cdwg.com/content/terms-conditions/product-sales.aspx For more information, contact a CDW account manager. © 2025 CDW•G LLC, 200 N. Milwaukee Avenue, Vernon Hills, IL 60061 | 800.808.4239 125 Hardware Software Services IT Solutions Brands Research Hub QUOTE CONFIRMATION Thank you for choosing CDW. We have received your quote. IS DEPARTMENT, Thank you for considering CDW•G for your technology needs. The details of your quote are below. If you are an eProcurement or single sign on customer, please log into your system to access the CDW site. You can search for your quote to retrieve and transfer back into your system for processing. For all other customers, click below to convert your quote to an order. This quote is subject to CDW's Third Party Cloud Services Order Form Terms and Conditions set forth at https://www.cdwg.com/content/cdwg/en/terms-conditions/third-party-cloud-services-order-form-ter ms-and-conditions-.html Convert Quote to Order QUOTE #QUOTE DATE QUOTE REFERENCE CUSTOMER #GRAND TOTAL PMLK149 7/1/2025 ARCTIC WOLF YEAR 2 5580731 $39,207.70 QUOTE DETAILS ITEM QTY CDW#UNIT PRICE EXT. PRICE Arctic Wolf Total User License - Gold 70 7971933 $230.39 $16,127.30 Mfg. Part#: AW-TOTAL-USER-GOLD Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) Arctic Wolf Total Server License - Gold 41 7971934 $210.70 $8,638.70 Mfg. Part#: AW-TOTAL-SERVER-GOLD Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) Arctic Wolf MDR Log Retention 111 6124471 $10.59 $1,175.49 Mfg. Part#: AW-MDR-1YR Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) ARCTIC WOLF ONBOARDING SVC 1 7969163 $0.01 $0.01 Mfg. Part#: AW-OB Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) Arctic Wolf 200 Series Sensor 2 6063521 $3,310.39 $6,620.78 Mfg. Part#: AW-MDR-2XX-S-10G Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) Arctic Wolf Managed Detection and Response - remote monitoring - for Micros 85 5744235 $16.55 $1,406.75 Mfg. Part#: AW-MDR-O365 Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) 126 Page 2 of 3 QUOTE DETAILS (CONT.) Arctic Wolf MDR G Suite User License 1 5765821 $22.30 $22.30 Mfg. Part#: AW-MDR-GSU Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) Arctic Wolf Security Operations Warranty Total - 3 Year 1 7970671 $0.01 $0.01 Mfg. Part#: AW-WARRANTY-1500 Electronic distribution - NO MEDIA Contract: MARKET Arctic Wolf Platform Base Platform - remote monitoring 1 7040196 $5,216.36 $5,216.36 Mfg. Part#: AW-PLATFORM-BASE Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) These services are considered Third Party Services, and this purchase is subject to CDW’s Third Party Cloud Services Terms and Conditions, unless you have a written agreement with CDW covering your purchase of products and services, in which case this purchase is subject to such other written agreement. The third-party Service Provider will provide these services directly to you pursuant to the Service Provider’s standard terms and conditions or such other terms as agreed upon directly between you and the Service Provider. The Service Provider, not CDW, will be responsible to you for delivery and performance of these services. Except as otherwise set forth in the Service Provider’s agreement, these services are non-cancellable, and all fees are non-refundable. SUBTOTAL $39,207.70 SHIPPING $0.00 SALES TAX $0.00 GRAND TOTAL $39,207.70 PURCHASER BILLING INFO DELIVER TO Billing Address: CITY OF MOORPARK ACCTS PAYABLE 323 SCIENCE DR MOORPARK, CA 93021-2092 Phone: (805) 517-6248 Payment Terms: VISA Shipping Address: CITY OF MOORPARK IS DEPARTMENT 323 SCIENCE DR CHRIS THOMPSON MOORPARK, CA 93021-2092 Phone: (805) 517-6248 Shipping Method: ELECTRONIC DISTRIBUTION Please remit payments to: CDW Government 75 Remittance Drive Suite 1515 Chicago, IL 60675-1515 Sales Contact Info Brian Clouser | (866) 339-4119 | briaclo@cdwg.com 127 Page 3 of 3 Need Help? My Account Support Call 800.800.4239 About Us | Privacy Policy | Terms and Conditions This order is subject to CDW's Terms and Conditions of Sales and Service Projects at http://www.cdwg.com/content/terms-conditions/product-sales.aspx For more information, contact a CDW account manager. © 2025 CDW•G LLC, 200 N. Milwaukee Avenue, Vernon Hills, IL 60061 | 800.808.4239 128 Hardware Software Services IT Solutions Brands Research Hub QUOTE CONFIRMATION Thank you for choosing CDW. We have received your quote. IS DEPARTMENT, Thank you for considering CDW•G for your technology needs. The details of your quote are below. If you are an eProcurement or single sign on customer, please log into your system to access the CDW site. You can search for your quote to retrieve and transfer back into your system for processing. For all other customers, click below to convert your quote to an order. This quote is subject to CDW's Third Party Cloud Services Order Form Terms and Conditions set forth at https://www.cdwg.com/content/cdwg/en/terms-conditions/third-party-cloud-services-order-form-ter ms-and-conditions-.html Convert Quote to Order QUOTE #QUOTE DATE QUOTE REFERENCE CUSTOMER #GRAND TOTAL PMLK166 7/1/2025 ARCTIC WOLF YEAR 3 5580731 $41,168.59 QUOTE DETAILS ITEM QTY CDW#UNIT PRICE EXT. PRICE Arctic Wolf Total User License - Gold 70 7971933 $241.91 $16,933.70 Mfg. Part#: AW-TOTAL-USER-GOLD Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) Arctic Wolf Total Server License - Gold 41 7971934 $221.24 $9,070.84 Mfg. Part#: AW-TOTAL-SERVER-GOLD Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) Arctic Wolf MDR Log Retention 111 6124471 $11.12 $1,234.32 Mfg. Part#: AW-MDR-1YR Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) ARCTIC WOLF ONBOARDING SVC 1 7969163 $0.01 $0.01 Mfg. Part#: AW-OB Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) Arctic Wolf 200 Series Sensor 2 6063521 $3,475.91 $6,951.82 Mfg. Part#: AW-MDR-2XX-S-10G Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) Arctic Wolf Managed Detection and Response - remote monitoring - for Micros 85 5744235 $17.38 $1,477.30 Mfg. Part#: AW-MDR-O365 Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) 129 Page 2 of 3 QUOTE DETAILS (CONT.) Arctic Wolf MDR G Suite User License 1 5765821 $23.41 $23.41 Mfg. Part#: AW-MDR-GSU Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) Arctic Wolf Security Operations Warranty Total - 3 Year 1 7970671 $0.01 $0.01 Mfg. Part#: AW-WARRANTY-1500 Electronic distribution - NO MEDIA Contract: MARKET Arctic Wolf Platform Base Platform - remote monitoring 1 7040196 $5,477.18 $5,477.18 Mfg. Part#: AW-PLATFORM-BASE Electronic distribution - NO MEDIA Contract: National IPA Technology Solutions (2018011) These services are considered Third Party Services, and this purchase is subject to CDW’s Third Party Cloud Services Terms and Conditions, unless you have a written agreement with CDW covering your purchase of products and services, in which case this purchase is subject to such other written agreement. The third-party Service Provider will provide these services directly to you pursuant to the Service Provider’s standard terms and conditions or such other terms as agreed upon directly between you and the Service Provider. The Service Provider, not CDW, will be responsible to you for delivery and performance of these services. Except as otherwise set forth in the Service Provider’s agreement, these services are non-cancellable, and all fees are non-refundable. SUBTOTAL $41,168.59 SHIPPING $0.00 SALES TAX $0.00 GRAND TOTAL $41,168.59 PURCHASER BILLING INFO DELIVER TO Billing Address: CITY OF MOORPARK ACCTS PAYABLE 323 SCIENCE DR MOORPARK, CA 93021-2092 Phone: (805) 517-6248 Payment Terms: VISA Shipping Address: CITY OF MOORPARK IS DEPARTMENT 323 SCIENCE DR CHRIS THOMPSON MOORPARK, CA 93021-2092 Phone: (805) 517-6248 Shipping Method: ELECTRONIC DISTRIBUTION Please remit payments to: CDW Government 75 Remittance Drive Suite 1515 Chicago, IL 60675-1515 Sales Contact Info Brian Clouser | (866) 339-4119 | briaclo@cdwg.com 130 Page 3 of 3 Need Help? My Account Support Call 800.800.4239 About Us | Privacy Policy | Terms and Conditions This order is subject to CDW's Terms and Conditions of Sales and Service Projects at http://www.cdwg.com/content/terms-conditions/product-sales.aspx For more information, contact a CDW account manager. © 2025 CDW•G LLC, 200 N. Milwaukee Avenue, Vernon Hills, IL 60061 | 800.808.4239 131