HomeMy WebLinkAboutRES CC 2007 2567 2007 0221RESOLUTION NO. 2007 -2567
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
MOORPARK, CALIFORNIA, TO REQUIRE TIME WARNER
CABLE TO MONITOR ITS CABLE FRANCHISE CUSTOMER
SERVICE, TELEPHONE ANSWERING TIMES, AND
OUTAGES AND TO PROVIDE REGULAR REPORTS TO THE
CITY
WHEREAS, the City of Moorpark currently has standards relating to cable
television customer service operational standards that a cable franchise grantee must
meet or exceed; and
WHEREAS, pursuant to Moorpark Municipal Code Section 5.06.810 (c), grantee
shall not be required to acquire equipment or perform surveys to measure compliance
with the telephone answering standards in the code unless a historical record of
complaints indicates a clear failure to comply; and
WHEREAS, for the past several months, the City has received an unusually high
number of complaints about Time Warner Cable's telephone answering wait times, hold
periods, busy signals, service outages, and billing errors; and
WHEREAS, the City Council has determined that it is appropriate to require Time
Warner Cable to acquire equipment to determine compliance with the telephone
answering standards adopted by the City.
NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF MOORPARK
DOES HEREBY RESOLVE AS FOLLOWS:
SECTION 1. The City Council of the City of Moorpark hereby determines that the
record of complaints received suggests a failure to comply with the City's telephone
answering standards for a cable franchise grantee.
SECTION 2. The City Council of the City of Moorpark finds that in order to
ensure compliance with the customer service standards of its franchise with the City, it
is necessary for Time Warner Cable to take the necessary steps to acquire and install
equipment which can report on telephone line(s) usage by Moorpark residents
specifically, including but not limited to, a Repair Log, Outage Log, and Telephone Log
consistent with, but distinct from, regional reports provided to other franchising
authorities in the Los Angeles and Ventura County operational area.
Resolution No. 2007 -2567
Page 2
SECTION 3. The City Council of the City of Moorpark further finds that in order
to verify compliance with the telephone answer standards adopted by the City, it is
necessary for Time Warner Cable to submit the monthly customer service reports
described in Section 2 to the City Manager and /or a staff designee of the City Manager
SECTION 4. The City Cler all certif to the adoptio of the esolution and
shall cause a certified resolution t e filed in the 7ebruar ok of origin esol ions.
PASSED AND ADOPT this 21 st day of , 2 0
ATTEST:
1 S 0 IjU=P4WzL6L-LL
Deborah S. Traffenstedt, City Clerk
untor, mayor
Resolution No. 2007 -2567
Page 3
STATE OF CALIFORNIA )
COUNTY OF VENTURA ) ss.
CITY OF MOORPARK )
I, Deborah S. Traffenstedt, City Clerk of the City of Moorpark, California, do
hereby certify under penalty of perjury that the foregoing Resolution No. 2007 -2567 was
adopted by the City Council of the City of Moorpark at a regular meeting held on the
21 st day of February, 2007, and that the same was adopted by the following vote:
AYES: Councilmembers Mikos, Millhouse, Parvin, Van Dam, and Mayor
Hunter
NOES: None
ABSENT: None
ABSTAIN: None
2007.
WITNESS my hand and the official seal of said City this 26th day of February,
� ST-
Deborah S. Traffeedt, City erk
(seal)