HomeMy WebLinkAboutAGENDA REPORT 2015 0701 CCSA REG ITEM 09F ITEM 9_F.
CITY OF MOORPARK,CALIFORNIA
City Council Meeting
MOORPARK CITY COUNCIL of 7-/-gen.('
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TO: The Honorable City Council /uehas -9tC. ao/o-A 48!
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FROM: Dave Klotzle, City Engineer/Public Works Director
Prepared By: Shaun Kroes, Senior Management Analyst'
DATE: June 19, 2015 (CC Meeting of 07/01/15)
SUBJECT: Consider Award of Agreement to Complus Data Innovations, Inc. for
Parking Citation Processing Services; and Consider Resolution
Amending the Fiscal Year 2015/16 Budget to Fund Parking Citation
Processing Services; and Consider Resolution Rescinding Resolution
No. 2010-2981 and Establishing a New Bail Schedule for Violations of
the Moorpark Municipal Traffic Code, Which Apply to Vehicle Parking
Violations
SUMMARY
The City of Moorpark (Moorpark) currently contracts with the City of Thousand Oaks
(Thousand Oaks) for parking citation processing services. On October 31, 2015,
Thousand Oaks will cease providing parking citation processing services for Moorpark after
transitioning to its own third-party vendor, Complus Data Innovations, Inc. (Complus). Staff
is requesting approval to award an agreement (Attachment 1) to Complus for parking
citation processing services. Staff is also requesting that City Council approve a revised
bail schedule for parking violations, increasing the bail amount to offset the increase in
costs associated with the new service provider. The new proposed schedule sets the fines
at $63.00, and $355.00 for disabled persons parking violations, with a proposed effective
date of October 1, 2015.
BACKGROUND
Moorpark has contracted with Thousand Oaks for parking citation processing services
since 1989. Prior to then, Moorpark contracted with the County of Ventura until it ceased
providing the services on February 1, 1986. At that time, Moorpark began contracting with
Universal Computer Service/Phoenix Group until Moorpark began contracting with
Thousand Oaks in 1989. Thousand Oaks' service has included recording all citations
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issued by Moorpark, issuing notices of delinquency to any vehicles that have not paid a
parking citation within the initial 21 day requirement and requesting that the California
Department of Motor Vehicles (DMV) "attach" unpaid parking citations to the respective
vehicle registration, which requires that the citation be paid in order for the vehicle's
registration to be renewed. Thousand Oaks also provides Moorpark staff with a monthly
report of citations that have been recorded against the offending vehicle through DMV as
well as a report detailing which citations attached to vehicle registrations have been paid
through DMV. All citations not paid through the DMV are paid directly to Moorpark by the
responsible party. Moorpark staff provides Thousand Oaks staff with a daily report of all
citations that have been paid for the day, citations that are being contested (and therefore
are on hold), and citations that are being appealed through Moorpark's third-party hearing
officer.
Thousand Oaks has performed parking citation processing services for Moorpark with in-
house staff and its own software program. Thousand Oaks has been investigating the
potential of outsourcing its parking citation processing service for a few years. On August
22, 2014, Thousand Oaks released a Request for Proposal (RFP) for parking citation
processing services. The RFP included a requirement for electronic handheld citation
devices and a software program for processing the citations. Moorpark staff has been
involved in Thousand Oaks' RFP process, including Thousand Oaks' RFP presentation
evaluations held on November 14, 2014. Thousand Oaks originally received ten proposals
and identified two firms to provide presentations to a selection committee. The remaining
eight firms were not selected for presentations for a number of reasons such as the types
of products and services offered, failure to meet all criteria and/or"all or nothing"packages
that would prevent Thousand Oaks from picking and choosing specific services that were
of interest.
The two firms selected for evaluation were Complus Data Innovations, Inc. (Complus)and
Data Ticket, Inc. (Data Ticket). Both Complus and Data Ticket provided satisfactory
presentations; however Complus provides all materials, software and training services
based on a percentage of revenue collected through the parking citations. Data Ticket's
pricing was fee-based, and required a significant amount of "up front" costs, such as
procurement of the electronic handheld citation devices. Data Ticket's proposed cost was
approximately 62% higher than Complus' cost. Thousand Oaks selected Complus as its
parking citation processing vendor and awarded an Agreement to Complus at its February
24, 2015 City Council meeting.
DISCUSSION
During the process of selecting Thousand Oaks' contractor, staff from Moorpark and
Thousand Oaks discussed Moorpark's parking citation process and determined that based
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upon Moorpark's own specific citation types, dollar amounts, and process for parking
citation reviews and appeals, it would be better for Moorpark to have a direct contract with
a selected vendor than attempting to use Complus through its agreement with Thousand
Oaks. A direct contract would prevent confusion between how each city processes its
citations as well as reduce administrative costs. In addition, it is Moorpark's intention to
require additional services from Complus, including:
• Parking citations will be paid through Complus, including a new online payment
service. Complus will provide daily deposits of revenue collected from parking
citations to a specific Moorpark account.
• Complus will add a new online feature for parking citation appeals and provide
information request mailings when needed. Moorpark staff will still make final
determinations for all appeals; however, the goal will be to have the majority of
appeals processed online, without the need for paper copies. The third party
hearing officer review (required by state law) will still be processed through
Moorpark.
Complus provided a proposal to Moorpark on April 27, 2015. After reviewing options and
costs, the City has a selected a plan that includes the following features:
• Ten Casio IT-9000 handheld ticket writers: Includes handheld software and all
hardware peripherals for the life of the contract.
• Five software licenses to the Complus FastTrack System
• One cash register drawer
• One receipt printer
• Direct DMV lookups
• Access to Crystal Reports reporting tool
• Ticket stock for handhelds
• Noticing for delinquent tickets
• All implementation, training, technical and client support for life of contract.
The proposal also includes the option of selecting MiFi-Data Plans (MiFi), which allows the
handheld device to automatically upload citations to Complus' database. This feature
prevents an officer from writing a citation for a vehicle that has already received a citation
for the same violation. The MiFi also geocodes the location of each citation issued,
enabling the City and police department to map where citations are issued and determine if
there are areas where there's a preponderance of vehicles violating parking restrictions.
The handheld device also allows the citing issuing citations to take pictures of the vehicle
receiving the citation. The pictures will be uploaded to Complus' website and can be
viewed by the City and the individual who received the citation.
The cash drawer and receipt printer provided will be used by City staff in the event that an
individual who has received a citation does not have the ability to pay online, over the
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phone, or mail in the payment. The City will only accept cash payments at the front
counter in order to reduce the risk of receiving checks that bounce.
Complus will process all phone calls regarding parking citations (including pay by phone),
information requests for the process of appealing a citation, submitting notices of
delinquencies, and attach unpaid citations to vehicle registrations. It should be noted that
currently, City staff spends an estimated three hours per day (or 780 hours per year)
processing parking citations (collecting payment, answering questions about the appeals
process, forwarding paper ticket copies to Thousand Oaks, reviewing daily reports, etc.).
Staff time cost for processing parking citations is estimated to be $34,179.60. By
outsourcing these services, Moorpark staff will be able to focus on other areas of
responsibilities. An additional benefit is Complus will collect all information on past
citations that have not been paid yet and go through the process of attempting to collect
the unpaid revenue. City staff will also have the option of inputting paper citations that may
still be issued from time to time or, forwarding the paper citations to Complus for data
entry.
For the services provided, Complus proposed an 8.80% share of revenue collected. This
would mean that for every$58.00 citation paid, $5.10 would be paid to Complus. Complus
would also receive direct cost reimbursements for any mailed notice of delinquencies,
appeal letters, and MiFi services. The MiFi has a pass through cost of$50 per device per
month. Staff is recommending that the City initially add the MiFi feature to five of the
handheld devices, based upon the current number of City and Police staff who routinely
issue citations. This would be an annual cost of $3,000. Complus' cost is higher than
Thousand Oaks' current rate of$1.00 per citation input; however, Moorpark does benefit
from new technology and services. Also, Complus has a reported 96.0%collection rate for
new citations issued and an 80.0% collection rate for backlogged citations issued.
Moorpark's current collection rate is estimated at 77.0%. The increase in collection of
unpaid citations should also help to offset increased costs. In instances where individuals
pay a parking citation online or over the phone, there will be a convenience fee of$3.50. A
benefit to Moorpark for the convenience fee is that if a citation is paid online or over the
phone, Complus collects the $3.50 convenience fee and does not collect the 8.80%
revenue from the citation; all revenue from a citation paid online or over the phone goes to
Moorpark. Table 1 on the following page provides a breakdown of the Complus cost
compared to Thousand Oaks per ticket, along with a recommended new bail amount.
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Table 1: Vendor Cost Comparison (ticket specific)
Thousand Oaks Complus Complus with
Citation Increase
Citation $58.00 $58.00 $63.00
Vendor Fee $1.00 $5.10 $5.54
State/County Fees $12.50 $12.50 $12.50
Moorpark Receives $44.50 $40.40 $44.96
Based on the increase in costs for parking citation processing services, staff is proposing
an increase to the existing parking citation fees to offset the increase in service costs.
Staff is requesting to increase parking citation fees from $58.00 to $63.00, and increase
the disabled parking citation fee from $323.00 to $355.00. Table 2 below provides
information on current parking citations fees of other cities in Ventura County, compared to
Moorpark's current fees.
Table 2: Current Parking Citation Fees in Ventura County
City Standard or Blocking a Disabled
Street Sweeping Fee Parking Stall
Moorpark* $58.00 $323.00
Port Hueneme** $40.00 $280.00
Ojai $53.00 $283.00
Oxnard* $65.00 $350.00
Santa Paula $55.00 $305.00
Simi Valley $43.00 $323.00
Thousand Oaks $55.00 $380.00
Ventura* $72.00 $290.00
City cites for street sweeping(otherjurisdictions may also cite for street sweeping;however their citation information does not specify the
violation.
Port Hueneme's late charge is twice the value of the citation,plus an additional$13.00. A late ticket would equal$93.00.
Complus anticipates the ability to begin processing parking citations within 12 weeks from
the time of award of agreement to when it will be fully operational. Based upon an
approval date of July 1, 2015, Complus should be able to process parking citations by
October 1, 2015. Complus' agreement will provide three years of service. Thousand Oaks
has provided its notice of termination to Moorpark, stating that it will cease providing
parking citation processing services for Moorpark effective October 31, 2015. Staff
anticipates that there is sufficient time between now and the termination date to implement
the new parking citation processing services without interruption in Moorpark's program.
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FISCAL IMPACT
The maximum compensation for the three-year Agreement is $90,000. Based on an
estimation of 4,000 citations processed, postage costs, and five MiFi data plans, staff
anticipates an annual cost of $27,000 for parking citation processing services with
Complus. Moorpark's FY 2015/16 draft budget includes $10,000 from General Fund
(1000) for parking citation processing services. A resolution amending the FY 2015/16
budget is requested (Attachment 2) to appropriate $17,000 from Fund 1000 to cover the
contract cost and an additional $17,000 in revenue for Fund 1000 due to the revised bail
schedule (Attachment 3). The bail schedule also includes the $3.50 convenience fee for
citations paid online and over the phone. There will be zero ($0.00) Fund 1000 impact.
STAFF RECOMMENDATION (Roll Call Vote)
1. Approve the Agreement for Parking Citation Processing Services; and authorize the
City Manager to sign the Agreement, in an amount not to exceed $90,000, subject
to final language approval of the City Manager and City Attorney.
2. Adopt Resolution No. 2015 - , amending the Fiscal Year 2015/16 General
Fund (1000) budget to appropriate $17,000 for parking citation processing; and
increase revenue by $17,000 to reflect additional revenue from parking citations.
3. Adopt Resolution No. 2015 - , rescinding Resolution No. 2010-2981 and
establishing a new bail schedule for violations of the Moorpark Municipal Traffic
Code, which apply for vehicle parking violations.
Attachments:
1. Complus Agreement
2. Draft Resolution — Budget Amendment
3. Draft Resolution — Bail Schedule
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Attachment 1
AGREEMENT BETWEEN THE CITY OF MOORPARK AND
COMPLUS DATA INNOVATIONS, INC., FOR PARKING CITATION
PROCESSING SERVICES
THIS AGREEMENT, is made and effective as of this day of
, 201_, between the City of Moorpark, a municipal
corporation ("City") and Complus Data Innovations, Inc. a corporation ("Consultant"). In
consideration of the mutual covenants and conditions set forth herein, the parties agree
as follows:
WHEREAS, City has the need for parking citation processing services; and
WHEREAS, Consultant specializes in providing such services and has the proper
work experience, certifications, and background to carry out the duties involved; and
WHEREAS, Consultant has submitted to City a Proposal dated April 27, 2015,
which is attached hereto as Exhibit B.
NOW, THEREFORE, in consideration of the mutual covenants, benefits, and
premises herein stated, the parties hereto agree as follows:
1. TERM
The term of this Agreement shall be from the date of execution to September 30,
2018, unless this Agreement is terminated or suspended pursuant to this Agreement.
2. SCOPE OF SERVICES
City does hereby retain Consultant, as an independent contractor, in a
contractual capacity to provide parking citation processing services, as set forth in
Exhibit B. In the event there is a conflict between the provisions of Exhibit B and this
Agreement, the language contained in this Agreement shall take precedence.
Consultant shall perform the tasks described and set forth in Exhibit B.
Consultant shall complete the tasks according to the schedule of performance, which is
also set forth in B.
Compensation for the services to be performed by Consultant shall be in
accordance with Exhibit B. Compensation shall not exceed the rates or total contract
value of ninety thousand dollars ($90,000.00) at rates stated in Exhibit B, without a
written amendment to the agreement executed by both parties. Payment by City to
Consultant shall be in accordance with the provisions of this Agreement.
3. PERFORMANCE
Consultant shall at all times faithfully, competently and to the best of their ability,
experience, standard of care, and talent, perform all tasks described herein. Consultant
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shall employ, at a minimum, generally accepted standards and practices utilized by
persons engaged in providing similar services as are required of Consultant hereunder
in meeting its obligations under this Agreement.
4. MANAGEMENT
The individual directly responsible for Consultant's overall performance of the
Agreement provisions herein above set forth and to serve as principal liaison between
City and Consultant shall be Stephen Hittman, and no other individual may be
substituted without the prior written approval of the City Manager.
The City's contact person in charge of administration of this Agreement, and to
serve as principal liaison between Consultant and City, shall be the City Manager or the
City Manager's designee.
5. PAYMENT
Taxpayer ID or Social Security numbers must be provided, on an IRS W-9 form,
before payments may be made to vendors.
The City agrees to pay Consultant monthly, in accordance with the payment
rates and terms and the schedule of payment as set forth in Exhibit B, based upon
actual revenue collected and applicable reimburseables. This amount shall not exceed
ninety thousand dollars ($90,000.00) for the total term of the Agreement unless
additional payment is approved as provided in this Agreement.
Consultant shall not be compensated for additional services rendered in
connection with its performance of this Agreement, unless such additional services and
compensation are authorized, in advance, in a written amendment to the agreement
executed by both parties. The City Manager, if authorized by City Council, may approve
additional work not to exceed ten percent (10%) of the amount of the Agreement.
Consultant shall submit invoices monthly for actual services performed. Invoices
shall be submitted on or about the first business day of each month, or as soon
thereafter as practical, for services provided in the previous month. Payment shall be
made within thirty (30) days of receipt of each invoice as to all non-disputed fees. Any
expense or reimbursable cost appearing on any invoice shall be accompanied by a
receipt or other documentation subject to approval of the City Manager. If the City
disputes any of Consultant's fees or expenses it shall give written notice to Consultant
within thirty (30) days of receipt of any disputed fees set forth on the invoice.
6. TERMINATION OR SUSPENSION WITHOUT CAUSE
The City may at any time, for any reason, with or without cause, suspend or
terminate this Agreement, or any portion hereof, by serving upon the Consultant at least
one hundred eighty (180) days prior written notice. Upon receipt of said notice, the
Consultant shall immediately cease all work under this Agreement, unless the notice
provides otherwise. If the City suspends or terminates a portion of this Agreement such
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suspension or termination shall not make void or invalidate the remainder of this
Agreement.
The Consultant may terminate this Agreement only by providing City with written
notice no less than one hundred eight (180) days in advance of such termination.
In the event this Agreement is terminated or suspended pursuant to this Section,
the City shall pay to Consultant the actual value of the work performed up to the time of
termination or suspension, provided that the work performed is of value to the City.
Upon termination or suspension of the Agreement pursuant to this Section, the
Consultant will submit an invoice to the City pursuant to this Agreement.
7. DEFAULT OF CONSULTANT
The Consultant's failure to comply with the provisions of this Agreement shall
constitute a default. In the event that Consultant is in default for cause under the terms
of this Agreement, City shall have no obligation or duty to continue compensating
Consultant for any work performed after the date of default and can terminate or
suspend this Agreement immediately by written notice to the Consultant. If such failure
by the Consultant to make progress in the performance of work hereunder arises out of
causes beyond the Consultant's control, and without fault or negligence of the
Consultant, it shall not be considered a default.
If the City Manager or the City Manager's designee determines that the
Consultant is in default in the performance of any of the terms or conditions of this
Agreement, designee shall cause to be served upon the Consultant a written notice of
the default. The Consultant shall have thirty (30) days after service upon it of said notice
in which to cure the default by rendering a satisfactory performance. In the event that
the Consultant fails to cure its default within such period of time, the City shall have the
right, notwithstanding any other provision of this Agreement, to terminate this
Agreement without further notice and without prejudice to any other remedy to which it
may be entitled at law, in equity or under this Agreement.
8. LIQUIDATED DAMAGES
If the Consultant fails to complete the work, or any portion thereof, within the time
period required by this Agreement, or as duly extended in writing by the City Manager,
Consultant shall forfeit and pay to the City, as liquidated damages, the sum of one
hundred dollars ($100.00) per day for each calendar day the work, or portion thereof,
remains uncompleted after the above specified completion date. Liquidated damages
shall be deducted from any payments due or to become due to the Consultant under the
terms of this Agreement. Progress payments made by the City after the above specified
completion date shall not constitute a waiver of liquidated damages by the City.
9. OWNERSHIP OF DOCUMENTS
_ Consultant shall maintain complete and accurate records with respect to sales,
costs, expenses, receipts, and other such information required by City that relate to the
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performance of services under this Agreement. Consultant shall maintain adequate
records of services provided in sufficient detail to permit an evaluation of services. All
such records shall be maintained in accordance with generally accepted accounting
principles and shall be clearly identified and readily accessible. Consultant shall provide
free access to the representatives of City or the City's designees at reasonable times to
such books and records; shall give the City the right to examine and audit said books
and records; shall permit City to make transcripts therefrom as necessary; and shall
allow inspection of all work, data, documents, proceedings, and activities related to this
Agreement. Notification of audit shall be provided at least thirty (30) days before any
such audit is conducted. Such records, together with supporting documents, shall be
maintained for a period of five (5) years after receipt of final payment.
Upon completion of, or in the event of termination or suspension without cause of
this Agreement, all original documents supplied by the City, designs, drawings, maps,
models, computer files of information that was obtained when each violation was written
at the street level. All information that was supplied by the various DMVs is the property
of each DMV and will not be released to the City or to a subsequent vendor without
proper authorization from the respective DMV agency. Surveys, notes, and other
documents in possession of the City prepared in the course of providing the services to
be performed pursuant to this Agreement shall become the sole property of the City and
may be used, reused, or otherwise disposed of by the City without the permission of the
Consultant. With respect to computer files, data belonging to the City, upon termination
of the contract regardless of cause, Consultant shall make available to the City a
useable computer file at no cost to the City.
10. INDEMNIFICATION AND HOLD HARMLESS
Consultant shall indemnify, defend and hold harmless City, and any and all of its
officers, employees, and agents ("City Indemnitees") from and against any and all
causes of action, claims, liabilities, obligations, judgments, or damages, including
reasonable legal counsels' fees and costs of litigation ("claims"), arising out of the
Consultant's performance of its obligations under this Agreement or out of the
operations conducted by Consultant, except for such loss or damage arising from the
sole negligence or willful misconduct of the City. In the event the City lndemnitees are
made a party to any action, lawsuit, or other adversarial proceeding arising from
Consultant's performance of this Agreement, the Consultant shall provide a defense to
the City lndemnitees or at the City's option reimburse the City Indemnitees their costs of
defense, including reasonable legal counsels' fees incurred in defense of such claims.
Consultant agrees to obtain executed indemnity agreements with provisions
identical to those set forth in this Section from each and every subconsultant, or any
other person or entity involved by, for, with, or on behalf of Consultant in the
performance of this Agreement. In the event Consultant fails to obtain such indemnity
obligations from others as required here, Consultant agrees to be fully responsible
according to the terms of this Section. Failure of City to monitor compliance with these
requirements imposes no additional obligations on City and will in no way act as a
waiver of any rights hereunder. This obligation to indemnify and defend City as set forth
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here is binding on the successors, assigns, or heirs of Consultant and shall survive the
termination of this Agreement or this Section.
City does not and shall not waive any rights that it may have against Consultant
by reason of this Section, because of the acceptance by City, or the deposit with City, of
any insurance policy or certificate required pursuant to this Agreement. The hold
harmless and indemnification provisions shall apply regardless of whether or not said
insurance policies are determined to be applicable to any losses, liabilities, damages,
costs, and expenses described in this Section.
11. INSURANCE
Consultant shall maintain prior to the beginning of and for the duration of this
Agreement insurance coverage as specified in Exhibit A attached hereto and
incorporated herein by this reference as though set forth in full.
12. INDEPENDENT CONSULTANT
Consultant is and shall at all times remain as to the City a wholly independent
Contractor. The personnel performing the services under this Agreement on behalf of
Consultant shall at all times be under Consultant's exclusive direction and control.
Neither City nor any of its officers, employees, or agents shall have control over the
conduct of Consultant or any of Consultant's officers, employees, or agents, except as
set forth in this Agreement. Consultant shall not at any time or in any manner represent
that it or any of its officers, employees, or agents are in any manner officers,
employees, or agents of the City. Consultant shall not incur or have the power to incur
any debt, obligation, or liability against City, or bind City in any manner.
No employee benefits shall be available to Consultant in connection with the
performance of this Agreement. Except for the fees paid to Consultant as provided in
the Agreement, City shall not pay salaries, wages, or other compensation to Consultant
for performing services hereunder for City. City shall not be liable for compensation or
indemnification to Consultant for injury or sickness arising out of performing services
hereunder.
13. LEGAL RESPONSIBILITIES
The Consultant shall keep itself informed of local, state and federal laws and
regulations which in any manner affect those employed by it or in any way affect the
performance of its service pursuant to this Agreement. The Consultant shall at all times
observe and comply with all such laws and regulations, including but not limited to the
Americans with Disabilities Act and Occupational Health and Safety Administration laws
and regulations. The City, and its officers and employees, shall not be liable at law or in
equity occasioned by failure of the Consultant to comply with this Section.
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14. ANTI DISCRIMINATION
Neither the Consultant, nor any subconsultant under the Consultant, shall
discriminate in employment of persons upon the work because of race, religious creed,
color, national origin, ancestry, physical handicap, medical condition, marital status, or
gender of such person, except as provided in Section 12940 of the Government Code.
The Consultant shall have responsibility for compliance with this Section [Labor Code
Sec. 1735].
15. UNDUE INFLUENCE
Consultant declares and warrants that no undue influence or pressure is used
against or in concert with any officer or employee of the City in connection with the
award, terms or implementation of this Agreement, including any method of coercion,
confidential financial arrangement, or financial inducement. No officer or employee of
the City will receive compensation, directly or indirectly from Consultant, or any officer,
employee or agent of Consultant, in connection with the award of this Agreement or any
work to be conducted as a result of this Agreement. Violation of this Section shall be a
material breach of this Agreement entitling the City to any and all remedies at law or in
equity.
16. NO BENEFIT TO ARISE TO LOCAL EMPLOYEES
No member, officer, or employee of the City, or their designees or agents, and no
public official who exercises authority over or responsibilities with respect to the
Services during his/her tenure or for one (1) year thereafter, shall have any interest,
direct or indirect, in any agreement or sub-agreement, or the proceeds thereof, for work
to be performed in connection with the Services performed under this Agreement.
17. CONFLICT OF INTEREST
The Consultant covenants and agrees that if Consultant and/or its
subconsultants intends to provide service or enter into any contract with any
developer(s) and/or public agency(ies) owning property and/or processing an
entitlement application for property in the City or its Area of Interest, during the Term of
this Agreement, Consultant shall immediately notify the City, in writing, informing the
City of the nature of the contract, prior to commencing with any work or entering into
such contract. The City Manager shall determine whether potential conflict of interest
exists and will assign any work related to the conflict to an alternate consultant.
18. NOTICE
Any notice to be given pursuant to this Agreement shall be in writing, and all such
notices and any other document to be delivered shall be delivered by personal service
or by deposit in the United States mail, certified or registered, return receipt requested,
with postage prepaid, and addressed to the party for whom intended as follows:
Complus Data Innovations, Inc. Page 6 of 14 189
To: City Manager
City of Moorpark
799 Moorpark Avenue
Moorpark, California 93021
To: Stephen Hittman, Chief Operating Officer
Complus Data Innovations, Inc.
560 White Plains Road
Tarrytown, New York 10591
Either party may, from time to time, by written notice to the other, designate a
different address or contact person, which shall be substituted for the one above
specified. Notices, payments and other documents shall be deemed delivered upon
receipt by personal service or as of the third (3rd) day after deposit in the United States
mail.
19. CHANGE IN NAME
Should a change be contemplated in the name or nature of the Consultant's legal
entity, the Consultant shall first notify the City in order that proper steps may be taken to
have the change reflected in the Agreement documents.
20. ASSIGNMENT
Consultant shall not assign this Agreement or any of the rights, duties or
obligations hereunder. It is understood and acknowledged by the parties that Consultant
is uniquely qualified to perform the services provided for in this Agreement.
21. LICENSES
At all times during the term of this Agreement, Consultant shall have in full force
and effect, all licenses required of it by law for the performance of the services in this
Agreement.
22. VENUE AND GOVERNING LAW
This Agreement is made, entered into, and executed in Ventura County,
California, and any action filed in any court or for arbitration for the interpretation,
enforcement or other action of the terms, conditions, or covenants referred to herein
shall be filed in the applicable court in Ventura County, California. The City and
Consultant understand and agree that the laws of the State of California shall govern
the rights, obligations, duties, and liabilities of the parties to this Agreement and also
govern the interpretation of this Agreement.
23. COST RECOVERY
In the event any action, suit or proceeding is brought for the enforcement of, or
the declaration of any right or obligation pursuant to this Agreement or as a result of any
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alleged breach of any provision of this Agreement, the prevailing party shall be entitled
to recover its costs and expenses from the losing party, and any judgment or decree
rendered in such a proceeding shall include an award thereof.
24. ARBITRATION
Cases involving a dispute between City and Consultant may be decided by an
arbitrator if both sides agree in writing, with costs proportional to the judgment of the
arbitrator.
25. ENTIRE AGREEMENT
This Agreement and the Exhibits attached hereto contain the entire
understanding between the parties relating to the obligations of the parties described in
this Agreement. All prior or contemporaneous agreements, understandings,
representations, and statements, oral or written, are merged into this Agreement and
shall be of no further force or effect. Each party is entering into this Agreement based
solely upon the representations set forth herein and upon each party's own independent
investigation of any and all facts such party deems material.
26. CAPTIONS OR HEADINGS
The captions and headings of the various Articles, Paragraphs, and Exhibits of
this Agreement are for convenience and identification only and shall not be deemed to
limit or define the content of the respective Articles, Paragraphs, and Exhibits hereof.
27. AMENDMENTS
Any amendment, modification, or variation from the terms of this Agreement shall
be in writing and shall be effective only upon approval by both parties to this Agreement.
28. PRECEDENCE
In the event of conflict, the requirements of the City's Request for Proposal, if
any, and this Agreement shall take precedence over those contained in the Consultant's
Proposal.
29. INTERPRETATION OF AGREEMENT
Should interpretation of this Agreement, or any portion thereof, be necessary, it is
deemed that this Agreement was prepared by the parties jointly and equally, and shall
not be interpreted against either party on the ground that the party prepared the
Agreement or caused it to be prepared.
30. WAIVER
No waiver of any provision of this Agreement shall be deemed, or shall
constitute, a waiver of any other provision, whether or not similar, nor shall any such
Complus Data Innovations, Inc. Page 8 of 14 1 91
waiver constitute a continuing or subsequent waiver of the same provision. No waiver
shall be binding unless executed in writing by the party making the waiver.
31. AUTHORITY TO EXECUTE
The person or persons executing this Agreement on behalf of the Consultant
warrants and represents that he/she has the authority to execute this Agreement on
behalf of the Consultant and has the authority to bind Consultant to the performance of
obligations hereunder.
IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
executed the day and year first above written.
CITY OF MOORPARK COMPLUS DATA INNOVATIONS, INC.
By: By:
Steven Kueny, City Manager Jeff Grossman, President
Attest:
Maureen Benson, City Clerk
Complus Data Innovations, Inc. Page 9 of 14 192
Exhibit A
INSURANCE REQUIREMENTS
Prior to the beginning of and throughout the duration of Work, Consultant will maintain
insurance in conformance with the requirements set forth below. Consultant will use
existing coverage to comply with these requirements. If that existing coverage does not
meet requirements set forth here, Consultant agrees to amend, supplement or endorse
the existing coverage to do so. Consultant acknowledges that the insurance coverage
and policy limits set forth in this section constitute the minimum amount of coverage
required. Any insurance proceeds available to the City in excess of the limits and
coverage required in this Agreement and which is applicable to a given loss, will be
available to the City.
Consultant shall provide the following types and amounts of insurance:
Commercial General Liability Insurance using Insurance Services Office (ISO)
"Commercial General Liability" policy form CG 00 01 or the exact equivalent. Defense
costs must be paid in addition to limits. There shall be no cross liability exclusion for
claims or suits by one insured against another. Limits are subject to review but in no
event less than $1,000,000 per occurrence for all covered losses and no less than
$2,000,000 general aggregate.
Business Auto Coverage on ISO Business Auto Coverage form CA 00 01 including
symbol 1 (Any Auto) or the exact equivalent. Limits are subject to review, but in no
event to be less than $1,000,000 per accident. If Consultant owns no vehicles, this
requirement may be satisfied by a non-owned auto endorsement to the general liability
policy described above. If Consultant or Consultant's employees will use personal autos
in any way on this project, Consultant shall provide evidence of personal auto liability for
each such person.
Workers' Compensation on a state-approved policy form providing statutory benefits as
required by law with employer's liability limits no less than $1,000,000 per accident or
disease.
Consultant shall provide evidence of crime insurance, crime bond, or a faithful
performance/employee dishonesty bond or other acceptable form. Limits shall be no
less than $1,000,000 per occurrence.
Excess or Umbrella Liability Insurance (Over Primary) if used to meet limit
requirements, shall provide coverage at least as broad as specified for the underlying
coverages. Coverage shall be provided on a "pay on behalf' basis, with defense costs
payable in addition to policy limits. Policy shall contain a provision obligating insurer at
the time insured's liability is determined, not requiring actual payment by the insured
first. There shall be no cross liability exclusion precluding coverage for claims or suits by
one insured against another. Coverage shall be applicable to the City-for injury to
employees of Consultant, subconsultants or others involved in the Work. The scope of
Complus Data Innovations, Inc. Page 10 of 14 193
coverage provided is subject to approval by the City following receipt of proof of
insurance as required herein. Limits are subject to review.
Insurance procured pursuant to these requirements shall be written by insurers that are
admitted carriers in the State of California and with an A.M. Bests rating of A- or better
and a minimum financial size of VII.
General conditions pertaining to provision of insurance coverage by Consultant.
Consultant and the City agree to the following with respect to insurance provided by
Consultant:
1. Consultant agrees to have its insurer endorse the third party general liability
coverage required herein to include as additional insureds the City, its officials,
employees, and agents, using standard ISO endorsement CG 2010 with an
edition prior to 1992. Consultant also agrees to require all contractors and
subcontractors to do likewise.
2. No liability insurance coverage provided to comply with this Agreement shall
prohibit Consultant, or Consultant's employees, or agents, from waiving the right
to subrogation prior to a loss. Consultant agrees to waive subrogation rights
against the City regardless of the applicability of any insurance proceeds, and to
require all contractors and subcontractors to do likewise.
3. All insurance coverage and limits provided by Contractor and available or
applicable to this Agreement are intended to apply to the full extent of the
policies. Nothing contained in this Agreement or any other agreement relating to
the City or its operation limits the application of such insurance coverage.
4. None of the coverages required herein will be in compliance with these
requirements if they include limiting endorsement of any kind that has not been
first submitted to the City and approved in writing.
5. No liability policy shall contain any provision or definition that would serve to
eliminate so-called "third party action over" claims, including any exclusion for
bodily injury to an employee of the insured or of any contractor or subcontractor.
6. All coverage types and limits required are subject to approval, modification, and
additional requirements by the City, as the need arises. Consultant shall not
make any reductions in scope of coverage (e.g. elimination of contractual liability
or reduction of discovery period) that may affect the City's protection without the
City's prior written consent.
7. Proof of compliance with these insurance requirements, consisting of certificates
of insurance evidencing all of the coverages required and an additional insured
endorsement to Consultant's general liability policy, shall be delivered to city at or
prior to the execution of this Agreement. In the event such proof of any insurance
is not delivered as required, or in the event such insurance is canceled or
reduced at any time and no replacement coverage is provided, the City has the
Complus Data Innovations, Inc. Page 11 of 14 194
right, but not the duty, to obtain any insurance it deems necessary to protect its
interests under this or any other Agreement and to pay the premium. Any
premium so paid by the City shall be charged to and promptly paid by Consultant
or deducted from sums due Consultant, at the City's option.
8. Certificate(s) are to reflect that the insurer will provide 30 days notice to the City
of any cancellation or reduction of coverage. Consultant agrees to require its
insurer to modify such certificates to delete any exculpatory wording stating that
failure of the insurer to mail written notice of cancellation or reduction of coverage
imposes no obligation, or that any party will "endeavor" (as opposed to being
required) to comply with the requirements of the certificate.
9. It is acknowledged by the parties of this Agreement that all insurance coverage
required to be provided by Consultant or any subcontractor, is intended to apply
first and on a primary, non-contributing basis in relation to any other insurance or
self-insurance available to the City.
10. Consultant agrees to ensure that subcontractors, and any other party involved
with the Work who is brought onto or involved in the Work by Consultant, provide
the same minimum insurance required of Consultant. Consultant agrees to
monitor and review all such coverage and assumes all responsibility for ensuring
that such coverage is provided in conformity with the requirements of this
section. Consultant agrees that upon request, all agreements with subcontractors
and others engaged in the Work will be submitted to the City for review.
11. Consultant agrees not to self-insure or to use any self-insured retentions or
deductibles on any portion of the insurance required herein and further agrees
that it will not allow any contractor, subcontractor, Architect, Engineer, or other
entity or person in any way involved in the performance of Work contemplated by
this Agreement to self-insure its obligations to the City. If Consultant's existing
coverage includes a deductible or self-insured retention, the deductible or self-
insured retention must be declared to the City. At that time, the City shall review
options with the Consultant, which may include reduction or elimination of the
deductible or self-insured retention, substitution of other coverage, or other
solutions.
12. The City reserves the right at any time during the term of the Agreement to
change the amounts and types of insurance required by giving the Consultant 90
days advance written notice of such change. If such change results in substantial
additional cost to the Consultant, the City will negotiate additional compensation
proportional to the increased benefit to the City.
13. For purposes of applying insurance coverage only, this Agreement will be
deemed to have been executed immediately upon any party hereto taking any
steps that can be deemed to be in furtherance of or towards performance of this
Agreement.
Complus Data Innovations, Inc. Page 12 of 14 195
14. Consultant acknowledges and agrees that any actual or alleged failure on the
part of the City to inform Consultant of non-compliance with an insurance
requirement in no way imposes any additional obligations to the City nor does it
waive any rights hereunder in this or any other regard.
15. Consultant will renew the required coverage annually as long as the City, or its
employees or agents face an exposure from operations of any type pursuant to
this Agreement. This obligation applies whether or not the Agreement is canceled
or terminated for any reason. Termination of this obligation is not effective until
the City executes a written statement to that effect.
16. Consultant shall provide proof that policies of insurance required herein expiring
during the term of this Agreement have been renewed or replaced with other
policies providing at least the same coverage. Proof that such coverage has
been ordered shall be submitted prior to expiration. As coverage binder or letter
from Consultant's insurance agent to this effect is acceptable. A certificate of
insurance and/or additional insured endorsement as required in these
specification applicable to the renewing or new coverage must be provided to the
City within five days of the expiration of coverage.
17. The provisions of any Workers' Compensation or similar act will not limit the
obligations of Consultant under this Agreement. Consultant expressly agrees not
to use any statutory.immunity defenses under such laws with respect to the City,
its employees, officials, and agents.
18. Requirements of specific coverage features or limits contained in this section are
not intended as limitations on coverage, limits, or other requirements nor as a
waiver of any coverage normally provided by any given policy. Specific reference
to a given coverage feature is for purposes of clarification only as it pertains to a
given issue, and is not intended by any party or insured to be limiting or all-
inclusive.
19. These insurance requirements are intended to be separate and distinct from any
other provision in this Agreement and are intended by the parties here to be
interpreted as such.
20. The requirements in this section supersede all other sections and provisions of
this Agreement to the extent that any other section or provision conflicts or
impairs the provisions of this section.
21. Consultant agrees to be responsible for ensuring that no contract used by any
party involved in any way with the Work reserves the right to charge the City or
Consultant for the cost of additional insurance coverage required by this
Agreement. Any such provisions are to be deleted with reference to the City. It is
not the intent of the City to reimburse any third party for the cost of complying
with these requirements. There shall be no recourse against the City for payment
of premiums or other-amounts with respect thereto.
Complus Data Innovations, Inc. Page 13 of 14 196
22. Consultant agrees to provide immediate notice to City of any claim or loss
against Consultant arising out of the work performed under this Agreement. The
City assumes no obligation or liability by such notice, but has the right (but not
the duty) to monitor the handling of any such claim or claims if they are likely to
involve the City.
Complus Data Innovations, Inc. Page 14 of 14 197
Exhibit B
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QUALITY. SERVICE. RESULTS. 110 t.
Date:
April 27, 2015
Recommendation for:
Parking Ticket Management Services
Prepared For:
City of Moorpark, CA
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Prepared By:
Complus Data Innovations, Inc.
560 White Plains Road
Tarrytown, NY 10591
914-747-1200
192
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Moorpark, CA
moProposal for Parking Ticket Management Services
TABLE OF CONTENTS
I. Qualifications and Experience 3
Industry Experience 3
Company Information 3
References 4
II. Management and Implementation 6
Complus Management 6
Project Management Plan 7
System Implementation &Conversion 7
III. Citation Management 9
The FastTrack•"' Management System 9
Payment and Cash Management 11
Customer Web Portal 13
Nationwide DMV Lookups 15
Delinquent Notice Violations 15
Reporting 16
IV. Handheld Devices 18
Handheld Computer Ticket Writers 18
Enforcement Mapping via GPS 18
Handheld Integrations 19
V. Security and Support Services 20
System Security& Back-Up Provision 20
Support and Training 21
VI. Pricing 23
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I . Qualifications and Experience
Industry Experience
Since the company's inception, Complus Data Innovations, Inc. (Complus) has specialized in parking
management software and services. Our unique solution, the FastTrack'M system, provides clients a unified
approach to end to end enforcement with permitting and citation management. Complimented by our
dedicated team of parking professionals, Complus delivers the most effective solution in the industry.
Over 75 million dollars of revenue was collected and over 125,000 permits were tracked using Complus'
proprietary FastTrack'"software in 2014. Developed and maintained by Complus,this state of the art
software automates parking ticket processing and integrates parking permit programs. Designed
exclusively to benefit parking ticket offices,violation bureaus, and local justice courts, Complus assumes
the entire task of ticket processing, within your existing framework, customized to fit your needs.
We understand the unprecedented financial pressures faced by municipalities today. Our proprietary
parking ticket management system reflects that understanding, by helping our clients maximize revenue
collection and reduce workload, while completely eliminating up-front expenses.
• Complus will provide, with no up-front cost to the City of Moorpark(Moorpark),all of the
equipment, data processing, communications, training, expertise, and ongoing support necessary
to effectively manage each parking ticket from the moment it is issued until final disposition
• Complus will work closely with your personnel and any appropriate agencies to maximize revenue
collection—up to 96%for newly issued tickets and up to 80%for backlogged, unpaid tickets that
are years old—and to do so with maximum efficiency and accuracy
• Complus will monitor the results of our mutual efforts and report and analyze those results on a
regular basis
• Complus will keep you on the "cutting edge" of technology, continually helping you to take full
advantage of the latest solutions available in the parking industry
Company Information
Complus Data Innovations, Inc., (Complus) has been incorporated under the laws of the State of New York
since 1986 and is qualified to conduct business in the State of California. Complus currently has over 200
clients across the United States.
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Contact Information
Complus Data Innovations, Inc.
560 White Plains Road
Tarrytown, NY 10591am
Telephone: (914) 747-1200 COMPLUS
_......,_..�
Toll Free: (800) 331-8802
Fax: (914)747-0632
www.complusdata.com
Jeff G. Grossman: jeffg@complusdata.com
Mr. Grossman is authorized to contractually bind Complus to any future agreements.
Stephen J. Hittman: stephenh@complusdata.com
Mr. Hittman is authorized to negotiate and answer questions about our company; in addition, he will
provide contract administration duties.
References
Complus Data Innovations, Inc. has over 28 years of specialized experience in providing full service parking
ticket processing services for municipalities of all sizes. Today we serve over 200 clients across 23 states.
Below are five (5) references that can attest to our technology, service and revenue generation capabilities.
Full service solution
including software,
Matt Horning handheld violation
(734)794-6541
Ann Arbor, writers,handwritten
MI 2005 150,000 $3,000,000 mhorning@a2gov.org ticket entry,web based
301 East Huron Street payments,nationwide
Ann Arbor,MI 48104
DMV,custom reports,
HelpDesk
Full Service solution
including software,
Rick Enberg handheld ticket writers,
Arroyo (805)473-5110 x5230 violator calls,web-based
Grande,CA 2013 160 $4,600 renberg@arroyogrande.org payments,payment
200 N Halycon Road processing,nationwide
Arroyo Grande,CA 93420 DMV lookups,
customized reports,
HelpDesk
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Proposal for Parking Ticket Management Services
Full Service solution
including an on-line real
time system,handheld
Maryanne Groat ticket writers with
City of (715)261-6645 customized
Wausau, 2006 16,000 $263,000 mgroat@ci.wausau.wi.us programming,
WI 407 Grant Street handwritten ticket entry,
Wausau,WI 54403 web-based payments,
nationwide DMV
lookups,customized
reports,Help Desk
Full Service solution
including software,
permit program,
Deputy Chief Koskinas handheld ticket writers,
Westport, (203)341-6026 violator calls,web-based
C.I. 2011 99,400 $770,000 50 Jesup Road payments,payment
Westport,CT 06880 processing,nationwide
DMV lookups,
customized reports,
HelpDesk
Full Service solution
John Larson including software,
(914)422-1232 handheld violation
White writers,web-based
Plains,NY 1999 355,000 $7,600,000 jlarson@whiteplainsny.gov payments,nationwide
255 Main Street- Annex Building DMV lookups,
White Plains,NY 10601
customized reports,
HelpDesk
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II . Management and Implementation
Complus Management
When you work with Complus, you are served by some of the most skilled, knowledgeable, and
experienced professionals in the parking industry. We are committed to providing our customers with the
innovative solutions,critical information, and reliable support they need.
Below are brief introductions to key Complus management and staff personnel—the professionals who will
have a primary responsibility for ensuring the City of Moorpark's parking violation system operate
efficiently and effectively every day.
Jeff G. Grossman, President
In 1979,Jeff began working with municipal governments as an independent consultant providing computer
programming expertise in a wide range of areas including accounting, court administration,and personnel.
He founded Complus Data Innovations, Inc. in 1986 and continues to provide overall leadership to the
Complus team. Jeff oversees all technical development and directs the ongoing process of keeping
Complus on the leading edge of technological innovation. He is a graduate of Pace University and majored
in Computer Science and Accounting.
Stephen J. Hittman,Chief Operating Officer
Stephen worked in Public Accounting for 26 years and was associated with many closely held companies of
small and medium size. Stephen was Complus' outside accountant until he began working full-time with
Complus. Today he is responsible for all administrative functions as well as pricing, competitive analysis,
customer relations, and business development. As leader of the Project Management Team, Stephen is a
graduate of Pace University where he majored in Accounting.
Jennifer Rentz.Vice President—Business Operations
Jennifer developed her career in Client Services, Project Management, and Marketing.Jennifer brings over
10 years of Client Service and Management experience to the Complus team. In her current position,
Jennifer manages existing operational structures and helps develop new concepts that keep Complus on
the cutting edge. A Pace University graduate with a Bachelor of Business Administration degree in
Marketing Management,Jennifer is currently working towards a Master of Science Degree in IT.
Arnie Devero,Vice President—Business Development
Prior to joining Complus, Arnie Devero was President of Solutions 4 Cities (S4C), a consulting firm
specializing in "smart city"technology companies with special focus in the parking and transit sectors.
Amie began her career as a partner in the international firm, Framework Consulting.Amie currently sits on
the IPI Technology and Sustainability Committee, and has been published multiple times in Parking Today
and The Parking Professional. Amie was educated at Bennington College and Harvard University, and holds
two Master's degrees, one of which is from the London School of Economics and Political Science. As Vice
President of Business Development,Amie is responsible for sales leadership and driving new revenue.
Denise Mangano, Information Technology Director
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Denise joined the Complus team in 2002,applying her prior IT experience as our Help Desk Analyst. Since
then, Denise has assumed the role of Complus' Director of Technical Services. In her current position,
Denise's responsibilities include overseeing and managing daily network operations, new client
installations,the Help Desk, and field support team. Additionally, she is in charge of the overall design,
operation, reliability and security of Complus' data and telecommunications infrastructure. Denise
graduated from Pace University with a Master of Science degree in Computer Science.
Janine Marsigliano, Director of Client Services
Prior to coming to Complus, Janine worked in the telecommunications field for MCI, managing
implementations for Fortune 500 companies including Bear Sterns, PepsiCo, TIAA-CREF and Barnes and
Noble. She has a solid history of successful project completions and brings with her over 10 years of Client
Services experience. Janine manages the Client Services team, working to deliver attentive, superior
service to our clients. In her duties at Complus, she is responsible for overseeing training on the FastTrack'
software and assisting with client issues as they arise. Janine is a graduate of lona College with a Bachelor
of Business Administration degree in Marketing.
Charles Gutierrez,Director of Business Development
Before joining Complus, Charles held the position of Sales Manager with Toledo Ticket Company.
Responsible for corporate expansion into the Latin American market, Charles developed strategic alliances
with equipment dealers and manufactures. He quickly became an integral member of the product
development team introducing several successful products into the market. A graduate of University of
Phoenix, with Complus Charles is responsible for new client acquisition and expansion in the West Coast
market.
Project Management Plan
A project management team (reporting to Stephen J. Hittman,Chief Operating Officer) will be established
to handle the City of Moorpark account. Although each of our employees has a specific job function,
virtually all have been cross-trained to act as a backup for other team members should the need arise.
Complus' only business is to provide violation management services for our clients. Conflicts with
commitments to other clients are almost non-existent due to proper scheduling. Complus also has no
corporate commitments that we anticipate will in any way impact our ability to fulfill our contractual
requirements to the City in the time frames that are agreed upon.
Complus has always felt that by specializing and concentrating in providing very specific services we are
able to assure our clients that our entire staff has the highest degree of expertise and focus. Providing only
these services also allows us to maximize economies and assure our clients that all corporate resources are
available to them should the need arise.
System Implementation & Conversion
Once the contract is signed, a supervising Client Service Representative (CSR)will be assigned as the
primary contact for the account. The dedicated CSR will work hand in glove with our IT and
implementation team. The team consists of approximately 5 individuals, each overseeing different aspects
of the project. Examples of these areas of oversight include: _
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a!s x Proposal for Parking Ticket Management Services
• Information collection for all aspects of the system
• Collecting and uploading all current and historic data into the Complus system
• Handheld device programming
• Configuration of all violations
• Configuration of local streets
• Creating ad hoc reports for the City
• Scheduling and Delivering Training
That implementation team will remain intact throughout the period of configuration, set-up, device
procurement and deployment, and training. Once the system is successfully launched and is underway,the
CSR will remain dedicated to the project.
Complus maintains a significant level of redundancy in our human resources, and although there is a single
dedicated CSR on the account,there is significant back-up should the need arise. Moreover, our IT support
team is available for technical assistance at all times.
Complus will provide a seamless transition from your existing system to the latest version of our online
Violation Management Software, identified as the FastTrack system, within the time frame mentioned
above. All of Moorpark's current parking ticket data will be converted to the Complus FastTrack system at
no additional cost(assuming a useable file format can be provided). All data conversion will be done to a
one-hundred percent (100%) quality standard, with no value or meaning being lost.
Before going live with the FastTrack software,Complus will ensure the system is working properly through
comprehensive implementation testing. Initial conversion test files will be received and ran well in advance
of the target installation date. Supervised by one of our experienced programmers, system issues will be
identified and fully resolve to guarantee a smooth software transition.
Data Sharing
The FastTrack parking ticket software interfaces with the latest versions of Windows and allows for
multiple sessions at any PC. It integrates completely and seamlessly with your in-house network.
Moorpark can take advantage of our File Transfer Facilities to download all or part of your files to be used
with other city applications and programs.
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III . Citation Management
The FastTrack' Management System
Complus will provide Moorpark with access to the latest
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New Citation Entry
The Fast Track'n"system provides a concise method of capturing initial violation information needed to add
a new ticket to the system. Specifically, this program facilitates the entry of manually written tickets.
Violations written by the handheld ticket writers will be immediately added to the system upon wireless
transfer.
Data Entry
As an optional service, Moorpark may choose to have Complus team members manually enter handwritten
citations in the FastTrack'Msystem. All tickets will be entered within 48 hours of receipt and a full audit of
the ticket information will be undertaken to ensure 99.99%entry accuracy. Following customized
guidelines created according to city standards, Moorpark will be notified of incomplete citations requiring
clarification for proper manual entry.
Handwritten tickets will be scanned at Complus' processing center and stored as digital images on optical
media. They will be readily available for ticket view in Fast Track'"'and on the web-based payment site.
Moorpark may then choose to store citation hardcopies at our processing center for an agreed upon time
period,or have them returned for city storage.
Online inquiry
FastTrack'M allows an authorized user to perform the following inquiries:
• Citation Number
• Owner Name (full or partial name)
• Wildcard search*
• License Plate Number
* Coming with FastTrack"M 6.0
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Proposal for Parking Ticket Management Services
• Summary Inquiry
• Ticket Sequence(options to filter by:Issue Date, Paid Date or Location)'
• Driver's License
• Based on Tow Eligibility
Inquiries display all ticket detail,ticket history,correspondence, notices, payment information,ticket
status, and adjudications tied together by license plate and driver's license.
Adjustments
Complus will institute any changes to fines and enforcement officers within established time lines at no
cost to Moorpark. Furthermore,the Fast Track'"'system allows for the reinstatement of closed violations
for reasons including, but not limited to, returned checks. The City also has the ability to void individual
citations and to annotate the citation record
f ipimy�Nanwm imnyes Fut 8,31526694
Digital Imaging Z— .1_1 •i«r
A unique feature of our system allows clients to -
view an image of the violation online. These
823,s two
images can then be printed or emailed to the
violator. The software will also allow you to
zoom in or magnify the violation so that you can
better see specific vehicle information. This is
extremely helpful when violations are contested, or a
"no hit"occurs when performing a DMV
registration lookup.
19.1 Ib..,901 Icvcl I: . IAt.ta
Booting and Towing System I °o,'1 h `11 II=11I 1
The enhanced Complus Boot and Tow component of
Fast Track'"'is designed to help manage all boot and tow activity. This includes maintaining a file of
authorized tow companies,tow lot locations, boot inventory, and monthly lists of all vehicles subject to
towing
When a vehicle is eligible to be booted or towed, enforcement officers are alerted by the handheld ticket
writers and a boot or tow case is created within FastTrack'M, tracking all the activity associated with the
vehicle. The program can recommend the next available tow company and maintain the exact location
where the vehicle is either immobilized or towed.
When payment has been made by the customer, a release form is generated and the tow company is
notified that the car can be released to the owner.
Appeal Tracking
The Appeal Tracking component of the Complus FastTrack'"'system allows the operator to record a not
guilty plea along with hearing/trial date information. Once the petition is entered, the citation will be
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flagged as on appeal. Inquiries can be made by license plate,trial date, and officer shield number. Appeals
can be related to one or more citations.
FastTrack'M has the capability to generate a letter of notification of the appeal and to hold additional
penalties in abeyance pending the outcome of said review. The system will provide reports of reviews
received as well as dispositions.
Upon a final judgment, unique disposition codes can be applied to indicate the appeal outcome,and the
end-user can release a ticket for subsequent action. All activity related to the appeals process (including
financial activities)can be reviewed in the audit trail for each citation. The FastTrack""system can also
keep records of any telephone or written correspondence.
Select Permit System Options Version 1.0.32
-Penni System Options Parking Permit Program
o ll Mesta AccwnMe:eemceIALT.11 Moorpark will have access to our interactive permit processing system. This
❑YI New Pari Ismce(ALi.z1
❑,I 0n,SoeeiMaintenance(LLT.3I robust program is completely integrated with our parking ticket processing
• LgeeM`"ep.Me.+awc<WLT.e1 capabilities and provides clients with a 360 degree view of the parking
o o Perri Types end Poo p 141.1.51
O fl1 RevawPenal Peymat(ALi.61 customer relationship.
°D Pent Wang
The system will allow the user to obtain inquiries of permit records by
0fl)owc.Paml Strtu PLIA
°S Pared Syeaeoeaonelal'.91 account number, registration, permit number, name and street
°e1 PaeseReocogfamM(ALT.AI address. The records will also include account number, name, pertinent
❑fll Aem.el TyeeP,gior...l ALT.BI
°s1 DneWBarchTctek(e,LT.C, contact information, vehicle registration number,vehicle description,
❑m onpNy.Sub Totals ByPL(ALT•DI permit number(s), issuance and expiration dates and a comment field to
°J Dilete,StoTatdlBy0eaem tnlf.EJ
°Q Reed lcwnce end Renewel(4LT.F1 record pertinent information if necessary.
o G)web Paetysa end Ramis 00.0)
I[ 1I Permit payments are recorded separately from violation payments on a
daily journal report with full financial controls for tracking. Permit activity
can be reported via a monthly management report or the Crystal Reporting tool. Our permit module cross
references the parking ticket database in the Complus FastTrack'M system (if applicable). Therefore,the
City has the option to restrict a permit/decal sale to an individual until all citations are paid in full.
In addition, clients can take advantage of Complus in-house printing or email services to mail notification of
permit renewals or information about the permit program.
Payment and Cash Management
The Complus FastTrack'M system is an effective program for managing cash flow and payment transactions
for the City. Currently,the system accepts payments via cash, check,credit card and money orders, and
split payments can be made. As with all transactions, end of day payment totals can be printed out,
reviewed,and audited by individual PC terminals or by operator. The system allows for the posting of both
full and partial payments, and can apply overpayments to an existing customer balance.
In addition, FastTrack'M will process checks returned for insufficient funds, reactivate the tickets, and
record the reduction on the database. Re-activated tickets resulting from returned checks will become
eligible for a notice during the next scheduled notice run. The system will also allow for the acceptance of
partial payments.
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Window Cashier Services
Complus'offers its own fully integrated and secure on-line cashiering program which allows clients to
process all walk-in payments. Should Moorpark opt to utilize this system, Complus will provide all the tools
necessary to achieve success. Receipt printers and cash drawers are available for an additional charge.
By using our FastTrack'"software, authorized cashiers will be able to:
• Pay individual tickets by ticket number
• Pay selected tickets issued to a given plate number
• Pay all transactions for a given plate with a single transaction entry
• Show total funds collected, by cashier and PC, for reconciliation and control
• Apply adjustments to amounts paid
• Print a receipt which displays tickets, amounts paid, and date
• Print a transaction listing of all payments and adjustments
• Make inquiries by ticket and plate number
• Update ticket database on-line with transaction entered
Payments for parking tickets are updated on the Complus FastTrack'"system in real-time and the system
contains a built-in accounting audit trail for all payment and adjustment transactions posted through the
cashier workstation. It allows for payments to be entered by ticket number or vehicle registration number,
and when posting payments for parking tickets, the payment screen will automatically display fines,
penalties, amount paid, and amount due. Should the user attempt to enter payment for a ticket not yet
recorded in the system, a skeletal payment can be applied to the violation number and data from the
citation will be updated when it becomes available.
Lockbox Services
All mail-in payments are processed using procedures driven by our clients. A report of each day's receipts is
prepared daily and transmitted to clients for audit purposes. In addition, Complus retains images of all
check payments processed.
We understand that Moorpark wishes to LET Co M P LU S DO THE
delegate payment processing to their chosen
vendor. As an optional service, mail-in
payments can be sent to a dedicated Post WORK o rO n K F O n�( YOU
Office Box and retrieved by Complus daily. �f �'(
Complus will perform all payment processing
functions and deposit the funds directly into a city-owned bank account daily.
Complus has security measures in force to ensure the safety and integrity of payments being processed by
our office. Payments are:
1. Logged in when received.
2. Envelopes are opened.
3. Ticket number(s) are entered on checks and on the copy of the invoice or ticket received.
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These payments are batched and entered into the system by a Complus employee dedicated to the
Moorpark account. This entire process takes place in a secure environment and reports,as well as
processing materials, will be secured in a safe outside of normal business hours.
In addition, the FastTrack'” system will process checks returned for insufficient funds, reactivate the
tickets,and record the reduction on the database. Re-activated tickets resulting from returned checks will
become eligible for a notice during the next scheduled notice run. The system will also allow for the
acceptance of partial payments.
Pay-by-Phone Payments(IVR)
As part of our comprehensive payment solution, Complus will provide a convenient method for accepting
parking ticket payments over the phone at no additional cost to the City.
The IVR accepts real-time, phone-based credit card payments and is fully integrated with the FastTrack""
system. All payments are updated in real-time and are fully secure according to industry standards. This
customized, recorded voice response system is available in both English and Spanish. Complus has been
able to drive over 32%of payment volume to the online or phone options, providing our clients more
opportunity to focus on other critical duties.
Automated Self-Service Payment Kiosk(Optional, additional charge)
Complus will provide, at the City of Moorpark's option, the ability for citizens to
use an automated self-service payment kiosk to inquire and pay for parking
citations. The kiosk will interface with Complus' parking citation processing --
system. The kiosk(s) is a stand-alone feature which accepts credit cards,cash, 9
or checks and does not require City intervention to complete the transaction. .
The kiosk we are proposing is manufactured by Adcomp Systems Group and = =
ref
can be customized based on your needs. _.� 7-1 -
imitimentionniiiiiie
Customer Web Portal Out Facing Payment Kiosk
Online Citation Payments
Complus hosts its own integrated and secure solution for clients to accept real-time payments online. This
parking ticket payment tool allows customers to pay their outstanding tickets with credit cards or a PayPal
account and Complus has already made the arrangements with the banking and credit card agencies.
The entire service is completely integrated with the Complus FastTrack'M System so that as transactions are
processed, FastTrackm is updated in real-time. The web-based payment system is secured with the latest
encryption technology, is PCI compliant, and offers a quick and easy solution for processing violation
payments.
The website is designed, programmed, and maintained on the City's behalf. Customers benefit from being
able to make payments around the clock and the City of Moorpark will receive 100%of the violation fee.
Online Appeals
The hosted violation payment website also offers clients the option to allow online appeal. During the
online appeals process, customers are able to enter their email address in order to receive electronic
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updates on their appeal. Customers can attach scanned documents, digital images, or other electronic
items to their appeal file and/or see a digital image of their violation and any handheld pictures.
Authorized users have access to manage the overall process, review individual cases, establish trial dates,
and enter dispositions that are relevant to any of the appeals that are filed.
-
Allow customers to pay online Yes
Allow clients to determine if single violations can be paid or ALL Yes
outstanding violations on plate must be paid
View images taken at time of citation issuance Yes
Allow customers to appeal online Yes
Allow customers to attach supporting documents for their Yes
appeal
Permit Purchase/Renewals
Via the Complus web portal, eligible permit customers can purchase, renew, or maintain their permit
account without a significant strain on City resources. Using parameters established and maintained by the
City, permit purchases can be prompted to resolve all outstanding parking debt owed to the City and/or
provide required documentation to prove residency, etc. In addition, in 2015, Complus online permit
management will be enhanced for online wait list options. Using the site, permit prospects can add their
name to the wait list as well as update critical account information for electronic communication (e.g.,
contact information, vehicle information).
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Nationwide DMV Lookups
— ) Outstanding customer service, easy to use and technologically
Highlights advanced software,customized notices,web-based payments,
• Complus does not rely on 1 ongoing support, and management consultation services are all
third parties to retrieve important features of the Complus program. However, there is no
DMV owner information single part of the parking citation management process that is as
important to the ultimate successful disposition of each ticket as
• We leverage DMV ! DMV registration retrievals. That is why DMV registered owner
retrieval information must come directlyfrom each DMV(no matter
information and United �
States Postal Service Data to 1 how many or how few tickets were issued to vehicles from each
drive industry leading ? state) as opposed to coming through any third party.
collection ratec
Complus has the most extensive In-State and Out-of-State
registration program in the industry. We do not rely on third parties to retrieve DMV information. At the
current time, we send name and address requests nationwide, including the District of Columbia.
The success of our direct, nationwide DMV access, combined with our automated delinquent noticing
service has resulted in Complus clients achieving an average,overall collection rate of 91%on issued
parking tickets.
California Department of Motor Vehicles(DMV)
Complus will interface with the California Department of
Motor Vehicles to process registered owner information
requests, refreshing violator information for up to 12 + '' �' a
.cwt�• 114
months after a violation. DMV information files are 1r • *' P'7,62['"--..-
exchanged at regularly scheduled intervals determined by f `
the specific needs of our California clients. We are
currently working towards online access with the CA DMV ,`
and expect this project to be completed within four(4)
months.
Delinquent Notice Violations
Complus has automated the process for generating and mailing delinquent notices. This is a process that
we have advanced and perfected over the last 28 years and is never outsourced. Complus manages all
noticing functions in-house and all notices are run and brought to the Post Office for delivery on the same
business day. Under the full service option, Moorpark can take
advantage of Complus' expertise and experience in sending violation Highlight:
notices to ensure maximum revenue results. All notices will directly
correlate to Moorpark's
Address verification and Zip+4 data are added when available to the specific penalty calendar
address information supplied by the DMV agencies. The purpose of this and reflect all scheduled
program is to standardize address information and add data wherever fees.
possible to ensure accurate and speedy delivery of all collection
correspondence.
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Mail returned by the Post Office as undeliverable is sent to our office in Tarrytown, NY to be processed by
our Client Support department. Address corrections noted on the outside of the envelope by the Post
Office are processed and entered into the system.
Leased/Rented Vehicles
For leased or rented vehicles, Complus generates and sends the initial notices to the registrant/owner.
Upon receipt of the vehicle operator information, the FastTrack'"system allows for a change in name and
address of the responsible party, and a new notice will be generated and sent to the operator.
Reporting
Standard Management Reports
As part of its existing solutions,Complus has several standard reports readily available for immediate use.
The City can request any of these at any time. In addition, Complus will provide programming and
preparation of supplementary, customized reports in a timely manner, at no additional cost.
As part of our basic service, Complus provides the following:
• Daily On-Line Cashiering Report listing all window
payments and adjustments by ticket number, HIGHLIGHTS
amount, method of payment cashier, date, and a Complus offers standard monthly
plate number. reporting in both PDF and Excel
• Monthly Noticing Activity Report showing by plate formats
number the noticing activity with mail date,ticket • Monthly reports can be sent directly
number, name, address,and amount due to your mailbox
• Weekly Scheduled Hearing Report showing all • Crystal Reports is also available for
tickets scheduled for hearing with ticket number real time access to Moorpark parking
and amount, date issued, hearing date and time, data
state plate, name, and address of owner • Via Crystal Reports, Moorpark will
• Monthly New Tickets Report showing the ticket have access to build custom reports
number, issued date,fine amount, and
state/plate, of new tickets entered into the
violations Master File
• Monthly Voided Ticket Report listing voided numbers within books of tickets issued to date
• Monthly Tickets by State-Report showing, by state/plate,tickets issued (broken out by in-state or
out-of-state), including ticket number, issue date, issue time,violation code, total fines, penalties,
reductions, payments, and total due including a summary showing total for each state and grand
totals
• Monthly Tow Report/Hot Sheet showing by state/plate all plates with eligible amounts of unpaid
tickets including ticket numbers, issue dates, location,time make, color, fine penalty,
reduction, paid, and due amounts, together with the owner's name and address
• Monthly Issuance by Location Report showing ticket number, times of issue, violation code, and
date of issue
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Crystal Reports
Complus also offers the use of Crystal Reports,a reporting tool that provides access to all of your own data
in real-time. These are tailored to our client's specific needs and are available for access over the Internet
using a web browser. Complus has created many template reports that allow clients to enter filtering
criteria (such as a specific officer,or a specific date) and generate a report designed to client's
specifications. Some examples of questions that can be answered with this tool:
• How many tickets were written on Main St. during the parade on May 24th?
• How many meter violations were issued in Lot E during the lot Quarter?
• How much parking revenue has been collected so far this month?
• Which operator accepted the most payments at the counter?
• How many tickets did Officer Smith write yesterday?
Revenue by Month
Oenerated on 1 0197 20 1 2 I
Mo11111,Year Pald OMIWesedl
Reduced
.wy 2012 3 65.377.00 3 875.00
February 2012 3 68.264 00 1 730.00
614101,2012 5 81,441 50 5 898.00
April 2012 5 82,782 00 1 1,300.00
May 2012 3 89,720 00 0 620.00
June 2012 3 84,883 53 3 545.00
JON 2012 381,841 01 3885.00
August 2012 3 82,551 50 3 861.00
September 2012 3 74,569 00 3 925.00
Grand Totally $711.389.54 3 7=539.00
Monthly Revenue
100K I
80K IIIk 1 I'
• 1!2012
271012
60K I f�' IS
■■!'f23:122
7201
1!1012
+ •a ■5/2012
o= 40K I " '� ._ 6/2012
■ 7/2012
■812012
•9/2013
20K �'?- I
I t� '
5
/i4
OK
1 112917 2/2017 212012 4/2012 513012 6/2012 7/7012 8/2017 9/2012
Date Pald
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IV. Handheld Devices
Handheld Computer Ticket Writers
4
HighlightsComplus will provide Moorpark with ten (10) Casio•IT--
9000 Handheld Ticket Writers. Use of these units
• Complus offers an unprecedented results in substantial error reduction, increased
36 month handheld replacement i productivity,and increased enforcement of towing and
policy booting laws. The IT 9000 provides the absolute latest
• Complus supplies all handheld ticket j in purpose-built handheld technology and includes the
writer accessories at no additional I following features:
cost
Casio® IT-9000
• Each unit is a completely integrated unit with a built-in-thermal printer
• Weighs less than 2 pounds
• Includes a built-in lithium-ion, rechargeable battery that can
hold an 8 hour charge
• Integrated color camera with autofocus, flash and zoom
• Image print license plate on ticket
• Real-time,wireless functionality for real-time ticket upload yy.
• Interface with various single/multi-space meters, pay-by-cell
and LPR technologies Casio IT-9000
• Readable in all weather conditions
• Drop durability of 4 feet to concrete
• Operating temperature of-4"F to 122°F
Enforcement Mapping via GPS
Q- Complus recognizes the importance of providing clients with
information at their fingertips to make strategic decisions about
enforcement. In response to this need,we introduce our GPS
tracking application. This application enables management to
access data captured by a GPS unit that is integrated into the
N� handheld ticket writers. As the officers travel throughout their
shifts, Complus'GPS application is capturing the coordinates of
their exact locations,at pre-determined time increments, such as
every ten minutes,or every half-hour. In addition to tracking
actual movement,this application will also record the
coordinates of specific key activities such as ticket issuance
locations,tire-mark locations or the places where vehicles have
Screen Shot from Tracking Application been booted or towed.
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Handheld Integrations
Complus will provide Moorpark with the capability to integrate our handheld ticket writers with various
parking technologies including pay-by-cell, LPR and multi-space meters. We have active integrations with
several leading parking industry providers.
Offers drivers a convenient way to pay for
ParkMobile, Passport,&
Pay-by-Cell or extend parking without having to be
PayByPhone
physically present at the meter.
Allow municipalities to maximize parking
areas as pre-determined spaces are no
longer necessary. When paired with LPR
enforcement systems, parking
Pay-by-Plate enforcement officers can quickly Digital&Cale
determine which vehicles have and have
not paid for parking. Eliminates the need
for drivers to display a receipt(pay and
display)or remember a space number or
paint parking spaces(pay by space).
Eliminate the need for maintaining
numerous single space meters, offer Digital, Cale, Parkeon, &
Multi-Space Meters drivers numerous payment options, and
integrate with pay-by-cell capabilities for Hectronic
increased parking payment compliance.
A valuable tool in both boot and tow
programs and permit enforcement.
Mobile License Plate Complus has developed the Quick
Recognition
Response application to automate Genetec, Elsag,&PayLock
enforcement, share scofflaw and permit
files, and increase the overall efficiency of
vehicle using mobile LPR system.
Offers drivers the convenience of paying
fines and boot fees on the spot and having
Self Releasing Boot immediate access to their vehicle without PayLock
the need of boot release by parking
enforcement officers.
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V. Security and Support Services
System Security & Back-Up Provision
The database is protected by both hardware and software-
-OperatoroPe�atp�Security Formal Version 1.0.12 OO
generated components. Each PC is encoded with a computer ldo
name that must correspond with the expected computer name °p'atesPesrP«° "'r
Operates Lest Name: !RENTZ
that is configured in the Complus server. Each access to the Operates Fist Name: PENNIfER
server is verified to ensure that only pre-authorized PC devices Access Artily
PG3""e° ['I 0
can utilize the system. ��`�greCfdtobG wadded
-Access Control
fu coon Namee,d0e..;. aooes: O
In addition, each user is assigned a unique user-ID and password Emu=
!Si!".'7_ •.::• avers Dormsram
to access the FastTrack system. Each time a user signs into the
schedule .t p
system,the software verifies the user-ID and validates theme
�L � :tckeldelacam
password against the authorized security file. deed°ocR«dale
:•771. „�boat. ate, IZA
Moorpark parking data stored by Complus will be provided in an ®a
appropriate file layout should the contract be terminated.
Update Cartel
The database is protected by the following software-generated
components:
• Client access to FastTrack data, as well as reports, is granted through a Citrix https connection
secured with a 128 bit SSL certificate
• Customer credit card payments are accepted solely through our parkingticketpayment.com (PTP)
website and are also processed via an https connection secured with a 128 bit SSL certificate
• The PTP website undergoes an annual PCI assessment ensuring compliance with all applicable
requirements
Audits
With each violation linked to a particular license plate, FastTrack'M provides a complete history of all
transactions associated with the violation including monetary, telephone, and walk-in contact. This history
log creates an audit trail of all activity by each individual with access to the system. The system allows the
operator to change any of the initial data entered using the Update Program. Changes can only be applied
to active violations and requires the operator to document the reason for the adjustment. Each update
can be audited for later review.
User Restrictions
A system administrator in FastTrack has the ability to control activity of all other users. Every single action
can be turned on or off easily. The administrator can also add users, delete users, and change security
options at any time. This feature also allows an administrator to update passwords or choose full system
access.
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Disaster Recovery Plan
Complus takes extra precautions to ensure the integrity of the data that we manage on our clients' behalf is
never compromised. Maintaining a database of over 200+municipal and university clients' parking tickets
(representing millions of dollars in revenue annually) is something that we take very seriously. Therefore,
Complus has developed a Disaster Recovery Plan to be executed in the unlikely event that unforeseen
circumstances render our primary data center inoperative. In addition to nightly tape backups that are
taken off-site, Complus has established a backup data center and telecommunications infrastructure in the
event of a service interruption at our headquarter facility. This secure disaster recovery co-location facility
is located 125 miles from our headquarter office.
The disaster recovery plan would be executed as follows:
• Formal notification of data center disaster
• Implement setup procedures& activate telecommunications at backup computer facility
• Loading of Complus parking violations software and customer data files.
• Relocation of new Complus computer and telecommunications equipment at a new primary
location in New York while operating backup facility
• Install,test, and load software and customer data files at new Complus data center location in New
York
Support and Training
Software Maintenance and Support
During the contract period, Moorpark employees will have access to live customer service assistance via a
nationwide, toll free number between the hours of 8:00 AM and 5:00 PM, Monday through Friday, Pacific
Time, with afterhours emergency support via call forwarding for all technical issues. In addition, Complus
provides remote diagnosis and resolution via secure access to the system.
Our customer service representatives will be able to address any and all questions regarding the proposed
services that are outlined in this document, as well as open trouble tickets for operational issues that
employees may encounter. In most cases, the response time during business hours is immediate to one
hour with a live representative. All CSRs and IT technicians are familiar with our client base and are trained
to act as backups for each other.
There are no additional fees for software, hardware, or technical support services. All software upgrades
are provided at no additional cost for the life of the contract.
Hardware Maintenance
Maintenance, repair, and replacement of the equipment will be the responsibility of Complus for normal
wear and tear. This includes handhelds, printers, batteries,chargers and cables. Replacement units will be
available in 48 hours or less.
Training
Complus will provide on-site training to all necessary parking services personnel on both the Fast Track'"
system and the handheld ticket writers. This support will continue until competency on Complus' software
and hardware is achieved by all users.
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Training consists of both classroom based preparation and "in the field" sessions for handheld users.
Complus will supply all handheld and software users with training manuals on the FastTrack"'system and
handheld ticket writers. Manual updates will be provided as new enhancements are released. Our training
program has been adapted to meet the needs of each particular client site, and a detailed training plan will
be provided to the City upon award of contract.
After the initial implementation training and system launch, Complus will also be available to provide
refresher training or new staff member training at no additional charge throughout the term of the
contract. All reasonable requests for training by the City will be provided by Complus at no charge—
including all travel costs for Complus personnel.
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�V� Moorpark,CA
Revised Pricing Proposal Parking Ticket Management Services
To: Shaun Kroes
From: Charles Gutierrez, Director of Business Development,Complus Data Innovations
Re: Revised Pricing Proposal
Date:June 18, 2015
The following list includes the hardware and software that will be provided by Complus for the
parking ticket management system*:
• Ten(10)Casio®IT-goon Handheld Ticket Writers-including handheld software and all
hardware peripherals for the life of the contract(does NOT include digital data plans or other
Internet connectivity devices or upgrades)
• Five(5)Software licenses to the Complus FastTrack''System
• One(1)Cash Register Drawer
• One(1) Receipt Printer
• Direct DMV Lookups
• Access to Crystal Reports Reporting Tool
• Ticket stock for handhelds
• Noticing for delinquent tickets*
• All implementation,Training,Technical and Client Support for life of contract
Complus'fees for all of the services outlined in this proposal are as follows:
Total Monthly Fees: 8.8o%of collected citation revenue(includes processing of mail in appeals).
Optional Add-On Services:
Mi-fi Portable Hotspots and associated data plan: $50.00 per unit, per month (billed monthly).
*Postage costs for all delinquent noticing will be reimbursed by the City of Moorpark at cost. There will
be no markup on postage.
220
Attachment 2
RESOLUTION NO. 2015 -
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
MOORPARK, CALIFORNIA, AMENDING THE FISCAL YEAR
2015/16 GENERAL FUND (1000) BUDGET TO APPROPRIATE
$17,000 FOR PARKING CITATION PROCESSING; AND
INCREASE REVENUE BY $17,000 TO REFLECT ADDITIONAL
REVENUE FROM PARKING CITATIONS
WHEREAS, on June 17, 2015, the City Council adopted the Operating and
Capital Improvements Projects budget for Fiscal Year (FY) 2015/16, which includes
$10,000 General Fund appropriations in Parking Enforcement Division (8330) for
citation processing; and
WHEREAS, on July 1, 2015, the City Council awarded an Agreement to Complus
Data Innovations, Inc. for the handheld parking citation devices and parking citation
processing services. For FY 2015/16, the annual cost of services will be about $27,000;
and
WHEREAS, on July 1, 2015, the City Council approved increasing parking
citation fees to offset the increase cost of Complus' services; and
WHEREAS, a staff report has been presented to the City Council summarizing
the proposed increased costs to Moorpark's parking citation processing services; and
WHEREAS, a budget appropriation of $17,000 is needed from General Fund
(1000) for the new Agreement; and
WHEREAS, a budget revenue amendment of $17,000 for General Fund (1000) is
needed to reflect additional revenue from parking citations; and
WHEREAS, Exhibit "A" attached hereto and made a part hereof, describes said
budget amendments and their resultant impact to the budget line item.
NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF MOORPARK
DOES HEREBY RESOLVE AS FOLLOWS:
SECTION 1. That a budget expenditure amendment of $17,000 as described in
Exhibit "A". attached hereto, is hereby approved.
SECTION 2. That a budget revenue amendment of $17,000 as described in
Exhibit "A" attached hereto, is hereby approved
SECTION 3. The City Clerk shall certify to the adoption of this resolution and
shall cause a certified resolution to be filed in the book of original resolutions.
221
S:\Public Works\Everyone\Reports\Staff Reports\2015\July\7-1-2015(FY 15-16 General Fund Budget Reso).doc
Resolution 2015 -
Page 2
PASSED AND ADOPTED this 1st day of July, 2015.
Janice S. Parvin, Mayor
ATTEST:
Maureen Benson, City Clerk
Attachment: Exhibit 'A': Budget Amendment
222
EXHIBIT A
BUDGET AMENDMENT FOR
GENERAL FUND (1000)
FOR PARKING CITATION PROCESSING SERVICES AND REVISED BAIL SCHEDULE FOR
VEHICLE PARKING VIOLATIONS
FY 2015116
FUND BALANCE ALLOCATION:
Fund Title Fund-Account Number Amount
GENERAL FUND 1000-5500 $ (17,000.00)
GENERAL FUND 1000-5500 $ 17,000.00
Total $ -
REVENUE BUDGET ALLOCATION:
Account Number Current Budget Revision Amended Budget
1000.3301 $ 250,000.00 $ 17,000.00 $ 267,000.00
$ - $ - $ -
$ - $ - $ -
$ - $ - $
$ - $ - $ -
Total $ 250,000.00 $ 17,000.00 $ 267,000.00
EXPENDITURE APPROPRIATION:
Account Number Current Budget Revision Amended Budget
1000.8330.0000.9102 $ 10,000.00 $ 17,000.00 $ 27,000.00
$ - $ - $
$ - $ $ -
$ - $ - $ -
$ - $ - $ -
Total $ 10,000.00 $ 17,000.00 $ 27,000.00
4'1—
Finance Approval:
223
Attachment 3
RESOLUTION NO. 2015 -
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
MOORPARK, CALIFORNIA, RESCINDING RESOLUTION
NO. 2010-2981 AND ESTABLISHING A NEW BAIL
SCHEDULE FOR VIOLATIONS OF THE MOORPARK
MUNICIPAL TRAFFIC CODE RELATED TO VEHICLE
PARKING
WHEREAS, the City of Moorpark desires to increase bail amounts for parking
violations in the City of Moorpark to offset costs associated with new parking violation
processing procedures; and
WHEREAS, the City of Moorpark, in establishing new online and over the phone
payment options for parking violations, desires to establish a "convenience fee" for said
payment options.
NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF MOORPARK
DOES HEREBY RESOLVE AS FOLLOWS:
SECTION 1. Resolution No. 2010 - 2981 is hereby rescinded upon the
effective date of this new resolution.
SECTION 2. That all infractions of the Moorpark Municipal Traffic Code which
apply to vehicle parking, as listed in Exhibit "A" be subject to payment of a bail amount
as specified therein.
SECTION 3. That all infractions of the Moorpark Municipal Traffic Code which
apply to vehicle parking, as listed in Exhibit "A" which are not paid to the City of
Moorpark within 14 days of the mailing of the notice of parking violation, shall be subject
to a ten dollar late charge, in addition to the established bail amount referred to in
Exhibit "A."
SECTION 4. That all infractions of the Moorpark Municipal Traffic Code which
apply to vehicle parking, as listed in Exhibit "A" which are paid online or over the phone,
shall be subject to $3.50 "convenience fee".
SECTION 5. This resolution shall be effective and operative October 1, 2015.
SECTION 6. The City Clerk shall certify to the adoption of this resolution and
shall cause a certified resolution to be filed in the book of original resolutions.
S:\Public Works\Everyone\Reports\Staff Reports\20151July\7-1-2015(Bail Schedule for Parking Violations Resolution).doc 2 2 4
Resolution No. 2015-
Page 2
PASSED AND ADOPTED this 1st day of July, 2015.
Janice S. Parvin, Mayor
ATTEST:
Maureen Benson, City Clerk
Attachment: Exhibit "A"
225
Resolution No. 2015-
Page 3
EXHIBIT "A"
Municipal Bail
Code Section Description Amount
10.04.150 Parallel parking over "18" from the Curb $63.00
10.04.160 Angle parking only zone $63.00
10.04.170 Time limit parking zones $63.00
10.04.180 Block, park, or stop in a "Disabled Person" space $355.00
10.04.190 Prohibited parking:
(a) Within an intersection $63.00
(b) On a crosswalk (Except for a bus) $63.00
(c) Within a safety zone $63.00
(d) Within 15' from a fire station entrance or exit $63.00
(e) Unattended vehicle within 15' of a fire hydrant $63.00
(f) In front of a private or public driveway $63.00
(g) On a sidewalk $63.00
(h) Obstructing a construction zone $63.00
(i) Double parking $63.00
(j) No parking zone, red curb, or signs prohibiting $63.00
(k) Traffic hazard $63.00
(I) Across parallel parking stall lines $63.00
(m) Beyond parking stall causing hazard $63.00
(n) In a bus loading zone $63.00
(o) On a bridge $63.00
(p) Block sidewalk curb cutout for a wheelchair access $63.00
10.04.200 Prohibited or restricted parking $63.00
10.04.205 Oversized vehicle in prohibited location $63.00
10.04.210 Parking on a hill over 3% grade without turning wheels $63.00
10.04.220 72 hour parking limit $63.00
10.04.225 Overnight parking in a commercial zone $63.00
10.04.227 Living in a vehicle $63.00
10.04.240 (a) Commercial vending near schools $63.00
Commercial vending with noise making device near
(c) school $63.00
10.04.250 Parking or stopping in a loading zone $63.00 226
Resolution No. 2015-
Page 4
10.04.260 Parking or stopping in a passenger loading zone $63.00
10.04.300 Commercial vehicle parking in residential area $63.00
Convenience Fees:
$3.50 for a payment made online.
$3.50 for a payment made over the phone.
227