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Home My WebLink AboutAGENDA REPORT 1990 0620 CC REG ITEM 08G log: y 3ry. c MOORPARK ITEM • BERNARDO M. PEREZ °,aw <<<, STEVEN KUENY Mayor o��¢ City Manager SCOTT MONTGOMERY 1✓,OORPARK, CALIFORNIA /cr CHERYL J. KANE Mayor Pro Tern City Council Meeting e /nom City Attorney ELOISE BROWN of Wael0 199 1102.1/40 PATRICK RICHARDS,A.I.C.P. Councilmember Wris Director of CLINT HARPER, Ph.D. ACTION: ' c7/ ° Community Development Councilmember L'l; Eo R. DENNIS DELZEIT PAUL W. LAWRASON,Jr. City Engineer Councilmember /irt JOHN V. GILLESPIE LILLIAN KELLERMAN Chief of Police City Clerk 1 /' RICHARD T. HARE • City Treasurer M E M O R A N D U M TO: Honorable City Council FROM: Richard Hare, Deputy City Manag DATE: June 15, 1990 , SUBJECT: BRC GFS Accounting Software Support Services Currently the City does not have a software service agreement (SSA) with Business Records Corporation (BRC) . Instead software support is available at a flat rate of $95. 00 per hour telephone call or visit. For the 7 month period ending January 31, 1990 the City has spent $760. 00 in support calls. Such contacts were to correct minor processing problems and for confirmation of the software's capabilities. BRC has available 3 levels of service agreements priced at a monthly cost of either 1%, 2% or 3% of the current price of the software package. Over the next fiscal year it is necessary to train the new accounting personnel, the Finance Officer and the Deputy City Manager in general ledger and budget systems. These systems are currently installed and this training will increase the utilization of the full capabilities of the primary systems. The current price of the software package is $6, 000 and $3 , 000 respectively. DESCRIPTION OF SERVICES: Level 1 One hour telephone support per month - 15 minute minimum. Above one hour, billed at time and material estimated at $60. 00 per hour. Client receives all program fixes (i.e. debugging) Client pays for media cost of program fixes estimated at $50. 00 each. Client pays registration cost at user group meetings. 799 Moorpark Avenue Moorpark, California 93021 (805) 529-6864 Level 2 Unlimited telephone support. Receive program fixes plus media costs. No enrollment costs for education classes at the Stockton office. Access to user group newsletters. Free admission to user group meetings. Level 3 Same as Level 2 plus additional standards mainly directed toward payroll (i.e. tax tables, employer liabilities, etc. ) . A review of the preceding descriptions of service levels indicates due to our more extensive utilization and anticipated training sessions over the past fiscal year that level two service would be more cost effective. RECOMMENDATION: Authorize the City Manager to execute a service agreement with BRC for Level 2 service on the general ledger and budget packages for $180 per month ($2, 160 annual) . ATTACHMENTS: BRC Correspondence/Agreement Agreement Summary 900531.BRC MAR — `c' S - •D WEr' 1 1 2s ERC P _ 0 1 SBUSINESS RECORDS CORPORATION Post- brand fax transmittal memo 7671 #of pages ► March 28, 1990 To V1 "am �r Co. CO. 1 �j j� Dept. p1^4 el) 77/- Z 9Q0 City of I�rpark Fax# F N ` 1 • Attn: Richard Hare 799 Moorpark Avenue Moorpark, CA 93021 Dear Richard: Per our discussion of today I am forwarding the follawing "base" prices on the applications that you have installed. This price is to be used for calculating the 1%, 21 or 3% level of service that you desire. • Application Base GFS Base 6000. Budgeting 3000. Designer Reporting 3000. Purchase Orders 3000. Accounts Payable 3000. If you wish to protect the City of Moorpark from increases in support costs, you may extend this agreement, urger current pricing, for a period of 36 or 60 months. Please let me know by March 30th if this is an option you would desire. Also enclosed you will find a description of the three levels a service available to you. A GFS training class is tentatively scheduled far the week of May 21, 1990. Please call me with any questions you may have. S `" . Yr Russ skustad Marketing Representative 4502 Georgetown Place, Suite 100, Stockton, California 95207 Phone: 209-474-2900 ,„,.,,,r M A R - - a4� W Et) 1 1 = 2f BF C SOFTWARE SUPPORT AGREEMENT a_ftwate Syraaort and MTnjenanes plans (ADDENDUM A) BASIC FLAN- (1% of current 'one time' software list prig per month) - The customer receives one hour of telephone support on a program per calendar month. The telephone support time is recorded in 15 minute increments until the one hour is used up. - After the customer receives one hour of telephone support on a program within a calendar month, the customer is charged as if they were on a Time and Materials per call plan. -- The customer is billed a minimum of one hour for each call after they have used up their one hour of basic telephone support on a program. - The telephone support time is recorded by customer, by program, by calendar month. A customer can not transfer telephone suptort time that has not been used by one program to another program. - The customer receives all program 'fixes' for a media and administrative preparation charge only. FULL SERVICE PLAN- (2% of current 'one time' software list price per month) - The customer receives unlimited telephone support time. - The customer receives all program 'fixes' for a media and administrative preparation charge only. - The customer receives all changes required by changes in Federal or State law for a media and administrative preparation charge only. Note: This does not include changes to programs because State or r'edeial agencies desire/require changes. A State or Federal law must be en4cted. - The customer receives unlimited education at a BRC location per the announced Education Schedule. - The customer receives free admission to any users group m4eting. ADDENDUM A - Page 1 of 2 MAR -• o - rJO LJErl 1 1 _ 2 : RRC. F _ E� ? • EXTMEDISJLL SERVICE PLAN- (3% of current 'one time' software list price per month) - The customer receives unlimited telephone support time. - The customer receives all program 'fixes ' for a media andtadministrative preparation charge only. - The customer receives all changes required by changes in Federal or State law for a media and administrative preparation charge only! tote: This does not include changes to programs because State or Federal agencies desire/require changes. A State or Federal law must be eniCted. - The customer receives unlimited education at a BRC location per the announced Education Schedule. - The customer receives all standard generally available en}iancements to the programs for a media and administrative preparation charge only. Enhancements are considered to be any change to a program, i.e. , any . release, version, upgrade or modification. If a singlerogram is broken into multiple programs that are functionally more specific the customer will receive all of the new programs for the media and administrative preparation charge only. Note: In the situation where a single program is broken into multiple programs, the customer must acquire meintenencs and support for each new program on an individual basis. - The customer receives free admission to any users group meeting. ADDENDUM A - Page 2 of; 2 . BUSINESS RECORDS CORPORATION SOFTWARE SUPPORT AGREEMENTS % OF RETAIL SOFTWARE LICENSE PER MONTH PLAN I - TIME & MATERIALS SUPPORT - 0 - PLAN II - SSA BASIC PLAN 1% PLAN III - SSA FULL SERVICE PLAN 2% PLAN IV - SSA EXTENDED FULL SERVICE 3% *********************************************************** SUMMARY OF FEATURES SSA PLANS I II III IV * Free Program Fixes Y Y YY * 1, 3, & 5 Year Agreements Y Y Y * Preferred Billing Rates Y Y Y * Unlimited Telephone Support Y Y * Unlimited Education Y Y * Free Fed / State Law Updates Y Y * Free User Group Attendance Y Y * Waived Media / Handling Charges Y * Free Version Enhancements Y