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Home My WebLink AboutAGENDA REPORT 2006 0719 CC REG ITEM 10NITEM o. N. CITY OF MOORPARK, CALIFORNIA City Council Meeting Of 7 -19- Igoe ACTION: MOORPARK CITY COUNCIL AGENDA REPORT TO: Honorable City Council FROM: Johnny Ea, Finance Director BY: Deanna Farnell, Finance /Accounting Manager 10d-- // DATE: July 10, 2006 (City Council Meeting of July 19, 2006) SUBJECT: Consider Award of Contract for Financial Credit Network for Collection Services BACKGROUND On February 15, 2006 staff presented to the City Council recommended Adjustments of Outstanding Accounts Receivable and an Accounts Receivable Collection Policy for consideration. The Council approved the recommended adjustments and policy and directed staff to solicit for a collection agency. DISCUSSION On May 8, 2006 staff sent out a Request for Proposal to five potential collection agencies. A total of two proposals were received by the due date of June 8, 2006. The results are as follows: Cost Structure Regular Collection Legal /Court Action Financial Credit Network 35% 45% J.J. Mac Intrye Co., Inc. 25% 30% Note: If there is no collection, there is no charge to the City. 000224 Honorable City Council July 19, 2006 Page 2 Interviews were conducted on Wednesday, June 21, 2006 and references were verified. After careful consideration staff recommends that Financial Credit Network be the collection agency of choice. Financial Credit Network has higher collection fees. However, after checking references, it is clear that Financial Credit Network has a much better track record both generally and in its work with public agencies. The higher fees they charge are offset by the likelihood of higher overall net return to the City and a more professional approach on a sometimes difficult process. STAFF RECOMMENDATION (Roll Call Vote) Authorize the City Manager to execute an agreement with Financial Credit Network. Attachment: Financial Credit Network Proposal 000225 June 7, 2006 City of Moorpark Attn: City Clerk 799 Moorpark Avenue Moorpark, CA 93021 To the Members of the Selection Committee: ATTACHMENT Thank you for the opportunity to submit our proposal for your Collection Agency Services. We know that there are many agencies in the marketplace; however, we believe the following strengths will illustrate our superiority: • Extensive Experience in Governmental Debt Collection • Internet -Based Web Portal Technology • Strategic Central California Location • Long Term Financial Stability - Established 1954 • Growth/Expansion Potential • Complete Multi - Language Program • Competitive Rate Structure We encourage you to contact the enclosed references who will attest to our level of service and commitment. We have read and will comply with all of the terms and conditions of this RFP. I can be reached at (800) 540 -9011 with any questions you may have. We look forward to working with the City of Moorpark. Sincerely, icia Sundstrom President 000226 Visalia Mailing Address Santa Barbara 1300 West Main Street P.O. Box 3084, Visalia, CA 93278 315 East Canon Perdido, Suite B Visalia, CA 93291 (800) 540 -9011 • FAX (888) 326 -4329 Santa Barbara, CA 93101 This information has been prepared by FINANCIAL CREDIT NETWORK, INC. Exclusively For City of Moorpark 00022'7 Financial Credit Network, Inc. (FCN) is pleased to submit this response to the City of Moorpark's Request for Proposal for collection services. 1. Letter of transmittal: We have included this letter as the cover letter to this proposal. 2. Executive summary: FCN has 50+ years experience performing third party collection services for governmental entities. We have successfully implemented collection programs for both city, county and state government agencies in California. Our government experience also includes being one of the first agencies awarded a contract with the General Services Administration of the Federal Government in Washington D.C. One of our strengths has been positioning ourselves for growth. Our $1,000,000 line of credit, combined with our internally generated cash flow has and will allow us to grow very rapidly. Our growth from an original staff of 2 to 106 with an assignment base of over 311 million dollars a year points to a financially secure picture. Our Multi - Language Program was designed to fully service California's diverse population and bring a higher liquidation rate to a traditionally less collectible segment of our client's portfolio. Please refer to Exhibit A for a complete description of this program. Our recent investment in upgrading our dialing technology allows us to offer a blend of interactive communication along with our bi- lingual collection staff expertise. Allow us to illustrate our superiority through over 50 years of experience collecting bad debt accounts in the State of California. 3. General information: Financial Credit Network, a California corporation, is a collection agency centrally located in Visalia, California. It was established in 1954 to provide collection service to the entire state of California. The company was purchased in 2003 by Alicia Sundstrom after a 20+ year tenure with FCN. We now have three locations to serve our clients and consumers. Two offices are located in Visalia, California and one is located in Santa Barbara, California. One of our offices in Visalia houses our collection team and provides both the coverage and the cohesiveness that one collection location affords. Our other Visalia location, Main Street, serves as a payment center and houses our administrative team members. We pride ourselves in committing the time and resources to work through every detail to ensure the profitability of our program for both the City of Moorpark and ourselves. Our staff is trained to have a financial counseling approach to collections. Our office philosophy includes treating the consumer with dignity and working with the consumer to establish a mutually agreeable plan of repayment. We bring to the table the experience of having already worked through these details with our current governmental clients, which saves time when we bring a new client aboard. Please refer to our organization chart and key personnel biographies, Exhibit B, for detailed staffing information. Good reputations are built on strong work ethics and strict compliance to all state and federal regulations. Throughout the years our agency has been actively involved in our trade associations, American Collectors Association and California Association of Collectors, which provide excellent FDCPA compliance training. We have recently become a Supplier Clearinghouse Certified Women Owned Business as well. 000,2418 Financial Credit Network is a member of the following organizations: ♦ American Collectors Association ♦ California Association of Collectors ♦ Pacific Employers Association ♦ Commercial Law League of America ♦ American Association of Healthcare Administrative Management ♦ Visalia Chamber of Commerce ♦ Tulare Kings Hispanic Chamber of Commerce ♦ Santa Barbara Chamber of Commerce ♦ California Municipal Revenue and Tax Association ♦ Ventura Chamber of Commerce ♦ National Association of Women Business Owners 4. Qualifications of staff proposed and a description of overall supervision: The Project Manager for this contract will be Susan Morado, who is the Collection Manager at FCN. Susan has been with FCN for 16 years. Her leadership ability and personal enthusiasm for the job encourage a strong team performance from her staff. Her extensive customer service and collection background, with a strong emphasis on quality control, has perfected her ability to determine the best strategy for success in collection management decisions. Each client is also assigned a customer care specialist. Your account will be assigned to Robin Garza. Robin has nine years of experience in the customer service field and provides our clientele with a single point of contact. Robin is trained in both administrative and collection functions enabling her to field and provide timely answers as required. Our governmental collectors have an average of 850 accounts per collection file. We have a pool of collectors in training which are available to transition into the governmental department if needed. The collection staff members identified for participation in this engagement are collectors presently employed. Please refer to Exhibit B for listing biographies for FCN's key personnel and the staff that would be designated for your portfolio. FCN recruits employees with a successful educational background and possible job experience in collections and/or sales. These individuals complete a thorough three -week training program that covers the FDCPA, FCN's requirements, telephone techniques, collection demand, collection philosophy and several hours learning our software prior to moving to the collection floor. Once this is completed and the trainer is satisfied with the employee's retention of this information, the employee begins working as a support person for one of our front line collectors. Here they are trained to skip trace and deliver demands under the watchful eye of an experienced collector. When the opportunity arises for creating additional files, the employee is then oriented to the requirements of the client they will be working. Financial Credit Network maintains a low manager to subordinate ratio, which enables us to closely monitor the productivity of our employees. Our supervisors overseeing the collection staff utilize computer - generated reports that detail the work efforts of the collector. These reports are collector activity, collector productivity, monthly planning calendars and telephone call detail. In addition, our supervisors are situated close to their staff, which allows them to monitor their conversations with debtors and observe their performance. Weekly collection goals are assigned for each collector which are tracked daily. By utilizing these tools, managers are able to administer feedback based upon the individual's performance. Each supervisor is also issued a headset device that allows the monitoring of a collection call while the collector is on the call. The supervisor has the option to participate in the call. They are encouraged to utilize this tool both during the initial training phase and on an ongoing basis. By utilizing these tools, supervisors are able to administer positive or constructive reinforcement based upon each individual collector's performance. New placements are input daily and distributed according to an internal matrix. During our nightly processing, reports are generated that are reviewed by our supervision team the following morning. These reports include a planner that summarizes the inventory in each collector's file and breaks down their daily workload. The supervisors are responsible for 000229 monitoring the inventories daily in order to ensure adequate coverage on each collector file. Collection files vary in size depending upon the type of business and the average balance of the accounts in the file. 5. List of references: Please refer to Exhibit C which is our analysis of some of our governmental references. This attachment provides the contact information for each client and the type of accounts collected. 6. State licensing and credit reporting: We maintain all required permits and licenses which enable us to legally collect delinquent accounts in the State of California. We are able to collect in all 50 states by both maintaining licenses in many other states and by forwarding accounts to a network of collection agencies throughout the United States through our membership in the American Collectors Association. Credit Reportin; We report all accounts assigned to our office over $50.00 to all three credit reporting agencies, Experian, Trans Union and Equifax, after the first 30 days of assignment. Our normal cycle for updating is monthly via magnetic tape. The above credit repositories set the $50.00 account balance minimum, however the time frame in which an account is reported and which accounts are reported can be customized to meet the individual needs of each client. 7. & 8. Client reporting: We are willing and able to supply all of the required reports. We have included, as Exhibit E many of our standard reports. All of the attached examples are in our standard format. Each can be customized as required to meet your needs. The claims acknowledgement is available each time a new batch of assignments is loaded, the cancellation report prints as a part of our month -end process each month, the remittance advice prints according to the interval requested (daily, weekly, bi- weekly or monthly), and the other reports can be setup to print at predetermined intervals such as monthly or quarterly. The data from all reports can be imported into a spreadsheet format as per our client's specifications. They can also be set up to be requested and printed through our web portal at your convenience from your location. Ad -Hoc Reporting We can provide most information needed in the format required within 48 hours of receiving the request. The CUBS system provides incredible flexibility in both retrieving information and placing that information in a desired report format. 9. Sample letters: Please refer to Exhibit F for a sampling of our letters and notices. All of our computer correspondence is mailed in both English and Spanish. Collection notices and letters can be customized to meet each client's specific needs as long as the legends and disclaimers required by law are included. 10. A description of your agency's collection: There is no magic to the collection process. What our firm has to offer is an extremely high degree of professionalism, over 50 years of experience in the collections industry, a proven track record, a commitment to staying technologically advanced and an incredible amount of flexibility. These qualities enable us to design and customize a collection program to meet your needs. All accounts are worked according to the work standards issued by our clients. Once an account is loaded into our system and has been cross referenced through Financial Credit Network's and Acollaid's (provides updated address, telephone, surname and neighbor information) databases, the collectors will begin their initial collection effort and the initial collection notice will be issued. This will be 48-72 hours from time that accounts are received at FCN. At this time, the accounts that qualify for our Multi- Language Program are split off and assigned to collectors who are bilingual. In addition to Acollaid and a search of our database for like accounts, all assigned accounts are compared to our in -house property information network, which covers the entire state of California. If property or landlord information is located, this information is appended to the collection file. Each account over $50.00 at the time of assignment is batched monthly to Trans Union for an abbreviated credit report which includes updated address and employment information as well as 000230 newly opened trade lines and any lien information. We also utilize full credit reports to establish the consumer's ability to pay. Our flowchart, Exhibit D, illustrates the workflow from initial placement to the eventual closing of the account. All of our collectors are linked to our CT Center predictive dialer that has written a program that forces accounts to meet the work standards defined by our clientele. All information provided by the client, FCN, Acollaid and the other sources mentioned above is exhausted before the account is closed. When a consumer is contacted, it is the collector's job to determine the consumer's ability to pay. Once the consumer and collector have mutually agreed upon a payment arrangement, the promise information is entered in specific areas of the collector's account screen for follow -up. The various arrangements tracked are promises for "Payment in Full", "Post -dated Checks" and "Partial Payment Plans ". Each is unique in that reminder letters and follow -up calls may be necessary. If any of these arrangements default, our computer with the generation of a "Broken Promise" listing immediately alerts the collector. Consumers receive several different options with which to pay their delinquent billing: • In Person • By Mail • VISA/MasterCard/Debit Card: Each agent has web based access to our web portal "FCNet ". Through FCNet, our collectors can receive real time approval for credit card transactions. This service is available at no additional charge to the consumer. • AutoPay/Posted -Dated Checks: AutoPay is a system through which our agency can print a consumer's check for deposit that very day. It virtually eliminates the "check's in the mail" syndrome. The system includes a National Bank database that micro - encodes the check for bank identification. This system not only generates a single check to pay an account in full, it can also be used for monthly payment arrangements. It has the capability of printing a check each month on a pre - established due date. This service is available at no additional charge to the consumer. • Western Union: Western Union has been an extremely effective collection tool for many years. With our account codes "Network California" or "Dinero ", a consumer can simply pay cash at any Western Union office which is then wired to a printer in our office immediately and deposited the same day. This service is available at a charge of $12.95 per transaction to the consumer. • MoneyGram: This service, which is a division of American Express, also allows a consumer to pay cash at any MoneyGram location and provide our numeric account code which is then transmitted to a printer in our office and deposited the same day. This service is available at a charge of $6.95 per transaction to the consumer. • Website: We maintain a website with which our California consumers can make payments over the internet using Visa or Mastercard. There is no additional charge to the consumer for this service. Qualitv Assurance Our Quality Assurance Program consists of three elements, side by side monitoring, blind monitoring, and file reviews. Our telephone system is equipped with a feature that enables a supervisor to monitor a collector's telephone "real time ". This feature is used extensively both during the initial and follow -up training phases. Our Quality Assurance Specialist's goal is to look for the positives in everyone's work efforts in addition to pointing out areas of opportunity for growth and coaching. With each quality review, feedback is given directly to the collector, supervisor and Collection Manager. The supervisor and collector then agree on a plan of action to improve or sustain performance. The Quality Assurance Specialists revisits past reviews before conducting further reviews to measure improvement and to point out differences since last reviews. Each completed review is delivered to the agent within 24 hours of the review. 000231 Work Standards Collectors are challenged each week with quotas. The quotas are based on the collector's past performance as well as the performance of the team they are apart of. Bonuses are provided to collectors on a weekly basis according to the results of their collection efforts. Weekly results are tracked in our Proven Consistency Report that is tied to a quarterly reward program called the Network Club. The minimum standard of performance is 80% of the weekly quota. Anyone not able to reach that level is monitored closely for additional training and feedback on points of improvement. To help our coaching efforts, we have a series of process measurements that can give the supervisors very specific coaching directions for their collectors. The information measured includes: total dollars collected, fees collected, number of incoming calls handled, average payment size and number and dollar amount taken by a "quick dollar" method (Western Union, MoneyGram, Autopay, credit card). These measurements can help us understand if a collector needs help in negotiations, phone speed, system usage, and more. Technology Outlined below is our investment in computer technology, which enables us to stand out in the collection industry, increase our recovery rates and therefore, increase your bottom line. Web Portal: We have now implemented FCNet�, a web portal for use by our clientele. This portal allows our clientele, by utilizing the Internet, to view account activity, manually add accounts to our system, create custom reports, link to skip tracing services, post direct payments, cancel accounts, update demographics and receive all of their monthly reports via PDF files. It also allows consumers to pay their account in full or suggest a repayment plan or notify our office of a dispute or bankruptcy. CoinpLiteriz-ation: Our software is provided by Columbia Ultimate Business Systems, Inc. (CUBS). This system has been designed for the collection industry and provides data easily accessed by our entire staff. The CUBS System is highly rated in the collection industry, providing an outstanding data source in a user friendly environment. This software is currently running on an IBM pSeries system. It is equipped with RAID, multiple tape- backup systems and 512 ports. FCN currently uses 126 of these ports. illedia cajla ;bifities: We currently accept assignments, payments and cancellations from various clients via magnetic tape, diskette, modem and via an Internet connection utilizing file transfer protocol or secure HTP. If custom programs were required, we would contract with the necessary programmers to write the interface needed. We utilize both the CUBS Custom Program Department and independent third -party programmers. The electronic programs that we currently have in place vary widely in scope. Each has been designed based upon the client's needs and unique situation. Data security is a priority for Financial Credit Network. Our web portal allows for a SSL data encrypted means of transmitting the information to us. We also maintain an FTP server which is dedicated to clients who wish to transmit files to our office electronically. FCN supports PGP encryption for added security. The electronic programs that we currently have in place vary widely in scope. Each has been designed based upon the client's needs and unique situations. Modem Access: Our system can be accessed for both inquiry and posting purposes via a personal computer with communications software such as Procomm Plus or Accuterm. P- edictive Dialer.: In 1986, we were among the first agencies in California to install a predictive dialer. We recently made the transition to a new generation of dialing equipment. We purchased CTCenter from Information Access Technologies which is currently equipped with 48 agent workstations and 6 Interactive Communication ports. CTCenter's Predictive Dialing capabilities include skills based routing; passive agents; monitoring, coaching and conferencing; simultaneous predictive, power or preview dialing by agent; remote agent and system management; real -time pacing by agent and campaign; and inbound/outbound call blending. The CTCenter interactive communication module automatically makes or takes contacts by phone — during the day, after hours or on weekends — based on parameters set based upon our client's work standards. Asking for the right party by name and delivering customized messages, it does the ()U0211* :)2 work of multiple agents. During office hours, both inbound and outbound calls can be transferred to an agent. Interactive Communication lets FCN continue to make contact after our staff has gone home. All of our accounts that have a residence, business, message, or nearby phone number are worked through dialing campaigns daily. We have several clients who have specific work standards regarding how often all available phone numbers in their accounts should be called. Through custom dialer programming and a daily call campaign, we are able to meet their criteria. Our main calling list, from which all campaigns are built, generally contains 50,000 to 75,000 accounts each day. Our dialing campaigns and strategies are revised on a daily basis which maximizes our results. One of our daily calling campaigns is a list of accounts that have defaulted on a payment arrangement. The collectors who work this list are instructed to advise the debtor of the default and to set -up new arrangements for payments. Another daily calling campaign involves accounts that are due to be skip traced. We subscribe to Acollaid which provides, via electronic transmission, up to two neighboring phone numbers and phone numbers for two like names, for all accounts submitted. A calling campaign is then built around those phone numbers and is worked daily by our collection staff. Pl3X, auto Attendaw and Coicemad: Our NEC 2400 PBX, purchased in 2003, is currently being utilized at less than 35% of its potential capacity. It can be expanded to accommodate virtually an unlimited number of incoming trunks and telephone ports. The PBX is equipped with an automated attendant and a voicemail system. This equipment has been converted to have both Spanish and English prompts. When the office is closed, all calls are handled by the auto attendant. The consumers are given the option to leave a voicemail message which is returned the following morning. Skip Tracing Capabilities Skip tracing is a vital aspect of any successful collection agency. Financial Credit Network has invested heavily in state -of- art technology and training to ensure our competitive edge within the industry. Our own database cross references millions of accounts we have collected on. In addition, in our collection department, we receive online property information, credit bureau reports, National Change of Address (NCOA), phone overlays, nearbys and multiples. Some of the tools we own or subscribe to are described below: Acollaid: This feature gives us immediate access to the largest skip tracing database in the United States. Acollaid consists of NCOA, Donnelley's New Movers File and demographic information. In -House Corriputerized Assessors Records: This database contains property information for the entire state of California. All new accounts assigned to us are automatically property searched. This program can find other homes nearby, reflect landlord information, or provide ownership data about real property. System searches are made by either name and /or address, and the data appears on the collector's work screen. This allows much greater skip tracing capability and efficiency. Trans L'ni011 Automated Credit Reporting: An abbreviated report is automatically accessible, providing additional information to each collector. The program compares existing data to new data, such as address changes, employment, spousal information, mortgages, liens, collections, credit cards, etc. This innovative program gives substantial, fast and accurate data, allowing us to expand our information base for a greater volume of accounts assigned. Caller I D: Our NEC PBX is Caller ID compatible. Each 'incoming telephone call, as it is passed internally to a collection desk, is passed with the phone number of the calling party. This appears on the display of the telephone set. The collector is able to capture and record this number for future reference. Lezis- Ne`is: This on -line information service provides access to the largest collection of public records in the United States. It includes comprehensive company, country, financial, demographic, market research and industry reports referencing over 20,000 different sources and 8,700 different databases. These are updated on a continual basis. Through Internet access, our collection staff is able to perform extensive skip tracing searches. (►u0233 Initiating Legal Action Our primary attorney is E. Warren Gubler of Gubler and Ide in Visalia. We also are members of the Commercial Law League which provides a network of attorneys both stateside and internationally which cases can be referred to if needed. We pursue legal action only if we are unsuccessful in obtaining a satisfactory repayment plan. Our current criteria differ based upon the type of asset located. Many of our clients have specific guidelines they wish us to follow. We develop criteria based upon our individual client's reasonable guidelines and requirements. The collectors make recommendations for legal action which are then reviewed by their immediate supervisor. Once approved the recommendation is given final approval by Management. Account Base Our account base is comprised of city and county government, private and governmental utilities, telecommunication, energy, private and governmental healthcare, commercial and retail. The recovery rates vary greatly by industry. This table illustrates our overall success rate: Year Total Dollars Assigned Liquidation 2005 $265,285,226 13% 2004 $311,284,726 19% 2003 $211,765,538 21% 2002 $200,718,179 22% 11. Schedule of fees: We are pleased to present the following contingency fee schedule to the City of Moorpark: a. Letter service ......................................................................................... ............................n /a b. Regular collection ................................................................................. ............................35% C. Court action, if required ...................................................................... ............................45% d. Transfer of account to an out of area agency for collection ............... ............................45% C. Any other costs involved in the collection process ............................. ............................n /a 12. A statement of the dollar amount: Our account balance minimum is flexible based upon our client's individual needs. Our general guideline is $10.00 and over. 13. What differentiates FCN from other agencies: We feel there are several factors that differentiate us from our competitors. Most importantly, our vast experience providing excellent customer service to both our clients and their consumers. We are very committed to applying the necessary resources to become the City of Moorpark's number one resource for collection services. Secondly, one of our primary focuses has been developing our bi- lingual collection services, as described in our Multi Language program (Exhibit A). Through this program we are able to better communicate with our client's Hispanic consumer base which results in a higher liquidation and better overall consumer satisfaction. Additionally, we believe that our internet based web portal, FCNefm, is the main feature that sets us apart from our competition. This portal can put all of the City of Moorpark accounts that have been assigned to collection at the fingertips of your staff which can have a large impact on your productivity and efficiency of managing your portfolio. Finally, it is part of our corporate culture to do things right the first time. We are known for our attention to detail when it comes to account handling as well as the required monthly reporting. By providing accurate and timely reporting, we allow your staff to focus on internal functions rather than spend their time managing the relationship with our office. Exl�.i�3t A Multi- Language•Program ;'r >eram i 1, c ri\ c -, With more than 30 million people living in the United States who speak a primary language other than English, Financial Credit Network recognizes the need to communicate effectively. Our objective is to maximize recoveries for the account segment whose native language is not English by isolating those accounts and applying communication expertise, technology and expertly trained personnel. The success of our program revolves around our ability to effectively communicate with other population segments. Studies have found that those consumers who are bilingual are more comfortable using their language of origin when discussing sensitive matters. FCN's primary focus has been on the Hispanic community. As outlined below, we have developed an extensive program to meet the needs of this growing population. FCN has taken the steps necessary to ensure every point of contact with the consumer be in Spanish. t ':,i-i (,poi rt : All consumer correspondence, including legal documents, has been professionally translated. This process gives consideration to the regional differences in the language and the challenges of translating business terminology into readable Spanish. Several of our staff members write Spanish fluently and are available to translate daily correspondence. • r `n;2+1in= IIr<_11111) I11- >, Auni A,JviiIik o] Tr;diiiIi.,: Our goal is to enable every employee of FCN to be able to communicate basic information to a Spanish- speaking consumer. This goal is achievable through ongoing beginning language training. Members of our Spanish- speaking collection division and outside consultants perform this training. The members of our Spanish- speaking collection division receive advanced training to enable effective communication of collection and legal issues. • ? caltk"I Tc,lct1fwilt Line : Imagine the relief of hearing a telephone answered in your preferred language. Our Spanish correspondence and telephone messages utilize a unique telephone number, which upon connection with our office, is greeted in Spanish. The caller is then transferred to a Spanish - speaking account representative through our automated call distribution system. 1 'niem P,01nnunl OtIicc�: Western Union Quick Collect has been a very effective collection tool for many years. With the account code "DINER(3" a consumer can simply pay cash at any Western Union office, which is wired to a printer in our office immediately and credited to the consumers account the same day. f'xi�art Sr�tf • tiE,; }r, lx �� e il:int �rali On -going training is an essential component to any successful program. In this division there are collectively many years of experience in both collections and Hispanic communication. This supplemented with advanced language training, collection schools held by the American Collection Association and our own in- house training program ensures that our employees are continuously kept expertly trained. • ;aril; : nlnn a i T 11 Q: We have developed a series of training modules designed to sensitize our entire staff to cultural differences. These modules include motivation and negotiation skills that appeal to the consumers' sense of pride and issues inherent in a transient, seasonal worker population. i t, M iAo�,� • '.ii r53I k WS)rkrr �:I- iI Fr ;�, i! By nature, the seasonal worker is transient, moving from town to town, to wherever the work is available. Our affiliation with a national skip - tracing database enables us to locate consumers who have permanently or temporarily relocated and are gainfully employed in their new location. • Through our CUBS Collection Software payment plan program our account representatives are able to negotiate payments and customize a repayment plan whereby a consumer can make a larger payment while employed and a smaller payment while unemployed. Our system monitors the repayment schedule through a series of reminder notices with no further account representative intervention unless the consumer is in default. • s p y l l t i d � V, i, r \b i l Our goal is for every incoming Spanish caller to reach our reception staff. Occasionally during peak business hours and after hours, it is necessary for the overflow to be handled by our voice mail system. Once answered, every prompt and greeting in this program has been translated and professionally recorded in Spanish. Our next target area is the growing Asian population segment. We presently have open account representative positions for candidates fluent in Vietnamese and Cantonese. C), IFR i_',.1P:�hII_ITlI Our office has the capability of being linked with the Language Line Service, formerly known as AT &T Language Line. This service provides translation service in 140 different languages, 7 days a week, 24 hours a day. Exl�.i�►it B BIOGRAPHIES OF KEY PERSONNEL ALIi;'1A ST- NDSTROM, President (alicia @fcnetwork.com) Alicia is our President and Owner. Alicia purchased Financial Credit Network in January 2003. Alicia has 21 years experience in the collection industry. She has worked in virtually every department of FCN and uses this hands -on experience to manage our staff. She has participated in computer, healthcare, collection and management training seminars to help Financial Credit Network meet its client's collection needs. She is also experienced in facilitating our client training sessions and seminars. Alicia is an active member of the California Association of Collectors, and currently holds a seat on the Legislative Council and is a member of the Editorial Committee as well as a Supplier Clearing House Certified Women Owned Business. She has been an active member of Soroptimists International for many years. She is also a Board Member of the Kaweah Delta Healthcare District Foundation. KRIS DAVISSON, A'ice President krisd @fcnetwork.com) Kris serves as the Vice President for FCN. During her tenure, she has functioned as FCN's Director of Human Resources and has worked extensively with our Support Team. Kris came to Financial Credit in 1996 from an investment firm in Portland, Oregon where she was a human resource assistant. She is responsible for all employee - related personnel issues and is the liaison between employees and the management staff. She is responsible for all employee benefits programs including our health insurance and 401k program. Other priority responsibilities include compliance with both state and federal laws and the continuing education of both employees and management team members. SI'SAN lMORADO, Collection Manager./Training and Compliance Officer ismorado@fenetwork.com) Susan is our Collection Manager and Training and Compliance Officer. Susan has fifteen years experience in collections, and is in charge of developing and implementing training programs for both our collection and support staff members. She has participated in Time Management, Stress Reduction, Motivational and Collection Training seminars to help her effectively manage our dialer unit and collection staff. Susan is an excellent speaker who frequently works with our clients on collection techniques and speaks at our Agency /Client Training Seminars. Susan's certifications include: ACA's Scholar in Collection Business Management, ACA's Certified Collector and ACA's Certified Healthcare Specialist. �U UUZ;ib IkIK"HAEL COLLINS, I.T. Manager (mcollins @fcnetwork.com) Michael is the Information Technology Manager at FCN, and is in charge of all in house communications and technology equipment. Michael draws upon nine years of telecommunications experience, as well as 15 years of experience with personal computing environments. Michael oversees the I.T. Department and works closely with staff and management. Michael's department handles day - to-day administration of telecom/datacom equipment, computers and LAN equipment, as well as large projects. RUSSELL BLOOM, Controller (rbloom @fcnetwork.com) Russell is the Controller of Financial Credit Network, Inc. He has previously worked in the healthcare field as a Chief Financial Officer and as a Chief Executive Officer of two small rural district hospitals. He has also worked in the investment and telecommunication industries as a Controller. Russell attended the University of Denver where he obtained a Bachelors of Science in Accounting. COLLECTION SUPERVISORS LISA JOHNSON (liohnson@fcnetwork.com) Lisa is the Collection Supervisor for one of our Medical Units. Lisa has been employed by FCN for over thirteen years and has been in the collection industry for sixteen years. She has attended the IAT Annual User Conference, which has given her the knowledge needed to efficiently operate our dialer unit. She has been a supervisor for the last five years. MARIA HERNANDEZ (mhernandez @fcnetwork.com) Maria has been with FCN for nine years and in the collections industry for 11 years. Maria is the Collection Supervisor of our Spanish Telecommunications Unit. She came from an insurance company where she spent ten years as a customer service agent dealing with insurance companies, doctors, hospitals and patients. She is an experienced claims processor. Maria has been in management for five years. During her tenure at FCN, she has attended several seminars including programs provided by the American Collectors Association. CINTHIA KOCIEMI3A (ckociemba @fcnetwork.com) Cyndi is FCN's newest "promotee ". She is the Collection Supervisor for a Specialized Telecommunications Unit. She was a FCN collector for two and a half years prior to being promoted. Cyndi has more than five years of collection experience and more than three years in leadership roles. Cyndi has a strong working knowledge of all the clients being serviced by FCN. BRENDA 111N1L,\TLL (byimentel@fenetwork.com) Brenda is the Collection Supervisor for Telecommunications Front Tier Department. She was a top SBC collector who showed great potential and exhibited leadership qualities. Brenda has been with FCN for five years and has been in collections for 11 years. BUSS MANFREDO (rmanfredo @fcnetwork.com) Russ joined the Financial Credit Network team in July 2004. He spent the last 28 years leading teams within a major department store. Russ brings to FCN the ability to coach employees in providing excellent customer service. Russ is responsible for the Utility Small Balance Team. MONICA Iv1ORA (nunora@fcnem,ork.coiu Monica is our Project Manager. She joined the FCN team in June of 2005. She has 17 years of customer experience, most of which is in the healthcare industry. She enjoys working with our different teams and adapts quickly to our ever - changing environment. HILLARY IUGHTNOUII (hrightnour@fcnetwork.com ) Hillary is FCN's newest "promotee". She is responsible for the SBC Business Team. Hillary joined Financial Credit Network in August 2004. She spent three years in the retail industry focusing on customer service development. She has spent the last seven years leading teams and assisting as support within the collection realm of the Child Support Industry. Hillary brings to FCN the ability to encourage and motivate employees so that they may grow and succeed in providing excellent customer service. Hillary is driven to help change the image of the collection industry. Omuz Kt::ti "1'i ;ANt t1t ttt t:t: KOUA VANG (kvam@fcnetwork.com) Koua is the supervisor of our Support Team. She is responsible for all employees who support the collection team including receptionists, bankruptcy specialists, credit reporting personnel and various other staff duties. She brings to FCN over seven years of management experience in both the healthcare and retail industry and has a Bachelors of Art in Management and Organizational Development. Koua brings many new perspectives and is a great addition to our Management Team. LAKE CARSON (Icarson @fcnet%vork.com) Lare is the Technical Support Manager and is responsible for all aspects of our collections system. Late has been with FCN for over 17 years and has worked in many of the vital areas within the company. She is also the project manager for one of our largest call center clients, SBC. ROBIN GARZA (rearza @fcnetwork.com) Robin is our Customer Care Supervisor. Robin has nine years of experience in the customer service field and provides our clientele with a single point of contact. Robin is trained in both administrative and collection functions enabling her to field and provide timely answers as required. Stab Idulitified for the Cite of Ntoorpark's Porttolio We currently have 58 collectors on our staff. The following is a listing of the 2 collectors and 1 supervisor who have been identified for your portfolio: 000, 238 F- President Financial Credit Network, Inc Collection .. .. ............. ... ... June 5, 2006 Manager Vice President Supervisor B -10 Collectors Supervisor 8-10 Collectors • . HR Manager Training & Controller Compliance IT Manager Officer Payroll/Benefts Supervisor Supervisor Coordinator 8 -10 Collectors 8.10 Collectors Posting Clerks HR Assistant Administrative Assistant Supervisor Santa Barbara 8-10 Collectors Administrative Facilities Mana er Supervisor 8 -10 Collectors g Customer Care Zl Specialists —� 8 -10 Collectors Quality Assurance Specialists Support Team I n I 10 Support Team Manager I r— j Members C c C N W Lead Trainer Legal Staff Members Network Administrator I Technical Support Manager Central Coast Marketing Visalia Marketing EXlll�lt C of Governmental References City of Sacramento Finance Department • Leslie Currie • (916) 808 -1249 Contract Period: Single Source contract beginning December, 1998 Scope of Work: Sacramento Fire Department First Response Emergency Medical Aid and Advanced Life Support Ambulance Services, Emergency Response DUI Recovery, Police security and traffic control, Parking Citations, Marina fees, Utility Closing Bills, Child care fees, Parking Lot Fees, Sidewalk repair costs, Miscellaneous Accounts Receivable, Nuisance abatement fees, Damage to City Property, Housing Administrative Penalties City of Turlock • Utilities — Gloria DeCosta • (209) 668 -5570 Business License — Jeri Johnsen • (209) 668 -5542 • Police Department — Ginger Zelidon • (209) 668 -5550 Contract Period: December, 1997 — Renewed every 5 years Scope of Work: Utilities: Closing bills, Business License: Fees and penalties, permits, Police Dept: False alarms, DUI cost recovery, Booking fees, noise disturbances, Garage Sale Permits City of Visalia • Solid Waste and Sanitation — Maurgene Avalos • (559) 713 -4439 Convention Center & Theatres — Rayeanne Kliss • (559) 730 -7000 Business Tax License — Linda Johnson • (559) 713 -4489 • Miscellaneous A/R — Gail Olmos • (559) 713 -4516 Police Department — Ginger Jarvis • (559) 713 -4418 Contract Period: June, 1997 — Open ended contract Scope of Work: Solid Waste & Sanitation: Fees and Penalties, Convention Center/Theatres: Permits; rental fees, Bus. Tax License: Fees and penalties, Police Dept: DUI cost recovery; booking fees, miscellaneous A/R: Temp bin service; hangar rental; airport fines /fees; fire inspections; transit City of Pasadena • Finance Department • Patricia Leyva or Terrie Carter • (626) 744 -4289 Contract Period: August, 1997 — Renewed every 5 years Scope of Work: Ambulance and Paramedic, Zoning/parking permits; code enforcement; fire inspection; lake fines; city vehicle damage; parking citations; miscellaneous fees, charges & permits, Closed utility accounts, HAZMAT fees, Returned check fees County of Kern • Library — Kristie Pratt, (661) 868 -0818 • Probation - Roberta Clark, (661) 6344278 Environment — Alex Manzo, (661) 862 -8700 • Building Inspection /Code Compliance — Debbie Pace, (661) 862 -8798 • Waste Management — Russ Stearns, (661) 862 -8785 • Planning — Beverly Briano, (661) 862 -8797 Contract Period: August, 1996 — Renewed every 2 years Scope of Work: Library: Library fines and charges for lost or damaged library materials Probation: Fees associated with both Juvenile and Adult Superior Court Actions and Municipal court orders involving restitution Environment: Fees associated with inspecting and permitting according to the State Health and Safety Code and the Kern County Ordinance Code. Areas include food and dairy, housing, water and water - oriented recreation, hazardous and toxic materials waste, underground storage tanks, land use, liquid waste, noise control and solid waste. Fire Department: Emergency Incident Response and Stand by Fees; Inspection program fees for lot clean up and hazardous material storage Code Compliance: Code Enforcement Citation fines and fees; Waste Management: Waste Management fees with code violation fines Planning: Department fees 000240 City of Fremont • Dennis Robinson • (510) 494 -4791 Contract Period: July, 1999 — Open Ended Contract Scope of Work: Claims for Delinquent Business Tax/License and Transient Occupancy Tax Claims for Damage to City Property Accounts Receivable and Returned Checks for the Following Departments: Planning Department Cost Center Fees, Community Development Fees, False Alarm Responses, DUI Response Fees, Animal Control Services, Special Emergency Fees, Police Security Services, Recreational Activity Fees, Hazardous Material Permit Fees, Youth and Family Counseling Services, Fire Department Permit Fees, Administrative Remedy Situations, Code Enforcement Citations State of California • Department of Highway Patrol • Kathy Honig a (916) 375 -2737 Contract Period: March 1998 -March 2004 — Completed Project Scope of Work: DUI Cost Recovery, Cost Recovery for Officers Time for Court Appearances, Miscellaneous Cost Recovery such as Traffic Control, Participate in Interagency Offset Program by producing annual tape to FTB County of Kern • Kern Medical Center • Evelyn Conger • (661) 326 -2303 Contract Period: August, 1996 —October, 2006 Scope of Work: Collection of Delinquent Patient Accounts City of Grover Beach • Elaine Rojas • (805) 4734550 Contract Period: June, 2004 — Open Ended Contract Scope of Work: Parks and Recreation; Utilities RecentAward! City of Redondo Beach • Diana Moreno • (310) 372 - 1171 x2429 Contract Period: April, 2006 — February, 2007 Scope of Work: Building Permit, Hazardous Materials, Fire Department, Returned Check Fees, Street Lighting, Harbor Patrol Fees, Harbor Fees, Police Fees, Public Works, Business Licensing, Animal Licensing Additional References (j0O241 Contact Phone SBC Statewide Residence Luis de la Rosa (817) 273 - 3243 Ethnic Marketing Center Kaweah Delta District Hospital Stefni Gimus (559) 6244220 California Water Service Richard Schuppe (408) 367 -8201 County of Tulare Health & Human Services Christie Boggs (559) 737 -4669 Kern Valley Hospital Barbara Figueroa (760) 379 -6600 Cottage Health Systems Santa Barbara Cottage Hospital Sheila Souther (805) 879 -8919 Santa Ynez Cottage Hospital Goleta Cottage Hospital (j0O241 Exhibit D Financial Credit Network Flowchart --------------------------------------------------- Day 1 I ACCOUNTS RECEIVED AT FCN Accounts loaded in our system and cross- referenced against our database of over 2,000,000 accounts for matching name, social security number, drivers license number and account number. Acollaid Search Conducted First Notice Generated Automated Property Search Conducted Day 2 Accounts Are Distributed to Collector Files by Balance Range and Type Activation of account beginning with client information, and matching debtor accounts. Sorted by language. Sorting of Accounts Abbreviated Credit Bureau Reports I GOOD NUMBERS I Follow-up at varying times of day and week for contact. Letter series. PROMISES I I LEGAL BROKEN PROMISES I I Judgement Execution Follow-up for 3 consecutive days & letter. PAID IN FULL I SKIPS I National Change of Address Directory Assistance Phone Overlay Multiples Nearbys Tel -Scan Full Credit Bureau Reports UNCOLLECTABLE Refuses to Pay - No Assets Deceased Deceased Account Maintained Fraud and Recycled. Unable to Locate REPORTED TO CLIENT U00242 Exlailboit E 8z F SAMPLE CLIENT REPORTS All of the attached reports are in standard format. Each can be customized as required to meet your needs. Unless specified, these reports can be setup to print at predetermined intervals such as monthly or quarterly. Assignment Acknowledgment: This letter style report generates each time we receive a batch of account for assignments. Client Inventory: This history lists each account assigned along with the client's reference number, amount assigned, the amount collected, amount canceled, the balance, the last pay date and the current status of the account. Performance Statistics: This report summarizes our overall performance statistics and breaks them down by age, balance and status code. History Report: This report prints in an actuarial format allowing our client to match the date of collection against the assignment date. The report breaks the statistics down by month for the previous 24 months and by year for the last three years. Recovery Rate Summar. This report compares recovery rates for the past 12 months to the current 12 months. Yearly Client Assignments /Collection Report: This report compares client assignments to actual collections for a 24 month period. Remittance Advice: This statement can be provided weekly, bi- weekly or monthly and is available via magnetic tape or hard copy. Cancellation Report: This report lists accounts that have been canceled for the current month. SAMPLE OF NOTICES The following is a sampling of our notices. Our notices are printed in both English and Spanish. oOO243 FINANCIAL CREDIT NETWORK, INC. DATE: 7 -22 -04 1300 WEST MAIN STREET P.O. BOX 3084 VISALIA, CA 93278 CLIENT NO. TESTCL TEST CLIENT 1235 ANY STREET ANY TOWN, CA 99999 We are pleased to acknowledge the accounts listed below which have been assigned to this office for collection. To limit the possibility of confusion please report all payments directly to this office. ACCOUNT NAME ACCOUNT NUMBER LAST ACTIVITY AMOUNT NELSON, KYLE J 3606043531 07 -10 -04 473.60 NELSON, SALLY A TOTAL NUMBER OF ACCOUNTS ASSIGNED: 1 TOTAL DOLLAR AMOUNT ASSIGNED: $473.60 Sincerely, FINANCIAL CREDIT NETWORK, INC. 559- 733 -7550 [CONTINUED NEXT PAGE] PAGE NO. 1 000244 TEST CLIENT TESTCL PAGE NO. 2 SUMMARY OF STATISTICS BY STATUS ------------------------------- STATUS NUMBER ASSIGNED CAN 1 473.60 1 473.60 SUMMARY OF STATISTICS BY AGE OF ACCOUNT --------------------------------------- CATEGORY NUMBER ASSIGNED UP TO 30 1 473.60 UP TO 60 0.00 UP TO 90 0.D0 UP TO 120 0.00 OVER 120 0.00 1 473.60 FINANCIAL CREDIT NETWORK, INC. CLIENT INVENTORY 09:21AM 09 -15 -04 1300 WEST MAIN STREET P.O. BOX 3084 VISALIA, CA 93278 TEST CLIENT ATTN: CONTACT NAME 1234 MAIN ST BAKERSFIELD, CA 93305 DEBTOR # DEBTOR NAME CLIENT: TESTCL CLI -REF # DT -ASGN PN -ASGN PRN -COLL CAN -AMT BALANCE LST -PAY STS 1006432 SMITH, ADAM 1036 09 -03 -04 1547.00 0.00 0.00 1547.00 08 -28 -03 ACT 1006433 DOE, JOHN 1277 09 -03 -04 1547.00 0.00 0.00 1547.00 03 -11 -04 ACT 1006434 DOE, JANE 1282 09 -03 -04 1547.00 0.00 0.00 1547.00 03 -14 -04 ACT 1006435 SMITH, ADAM 1283 09 -03 -04 1547.00 0.00 0.00 1547.00 03 -14 -04 ACT 1006436 DOE, JOHN 1284 09 -03 -04 1547.00 0.00 0.00 1547.00 03 -12 -04 ACT 1006437 DOE, JANE 1294 09 -03 -04 1547.00 0.00 0.00 1547.00 03 -26 -04 ACT 1006438 COOPER, TOM 1310 09 -03 -04 1547.00 0.00 0.00 1547.00 04 -08 -04 ACT 1002742 SMITH, FRED 1036 09 -13 -04 1547.00 0.00 1547.00 0.00 DUP 1002743 JONES, BOB 1277 09 -13 -04 1547.00 0.00 1547.00 0.00 DUP 1002744 DOE, JOHN 1282 09 -13 -04 1547.00 0.00 1547.00 0.00 DUP 1002745 JONES, BOB 1283 09 -13 -04 1547.00 0.00 1547.00 0.00 DUP 1002746 SMITH, ADAM 1284 09 -13 -04 1547.00 0.00 1547.00 0.00 DUP 1002747 COOPER, TOM 1294 09 -13 -04 1547.00 0.00 1547.00 0.00 DUP 1002748 DOE, JOHN 1310 09 -13 -04 1547.00 0.00 1547.00 0.00 DUP 1002749 DOE, JANE 1354 09 -13 -04 2669.00 0.00 0.00 2669.00 ACT 1002750 COOPER, TOM 1361 09 -13 -04 1547.00 0.00 0.00 1547.00 ACT 1002751 JONES, BOB 1382 09 -13 -04 1547.00 0.00 0.00 1547.00 ACT 1017167 DOE, JOHN 1203 07 -08 -04 1199.74 0.00 0.00 1199.74 ACT 1017168 JONES, BOB 1210 07 -08 -04 1826.00 0.00 0.00 1826.00 ACT 1017160 DOE, JANE 1132 07 -08 -04 1547.00 0.00 0.00 1547.00 ACT 1017163 COOPER, TOM 1185 07 -08 -04 1547.00 0.00 0.00 1547.00 ACT 1017161 JONES, BOB 1144 07 -08 -04 2521.00 0.00 0.00 2521.00 ACT 1017166 SMITH, ADAM 1196 07 -08 -04 1547.00 0.00 0.00 1547.00 ACT 1017155 DOE, JOHN 1104 07 -08 -04 1594.00 1594.00 0.00 0.00 07 -19 -04 PIF 1017152 SMITH, FRED 1061 07 -08 -04 1547.00 0.00 0.00 1547.00 ATS 1017158 COOPER, TOM 1129 07 -08 -04 603.00 0.00 0.00 603.00 ACT 1017159 SMITH, ADAM 1131 07 -08 -04 1547.00 0.00 0.00 1547.00 ACT 1005158 DOE, JOHN 1137 07 -08 -04 1547.00 0.00 0.00 1547.00 ACT 1017151 SMITH, ADAM 1142 07 -08 -04 1547.00 0.00 0.00 1547.00 ACT 1017148 SMITH, FRED 1138 07 -08 -04 1547.00 0.00 0.00 1547.00 ACT 1017169 COOPER, TOM 1211 07 -08 -04 1547.00 0.00 0.00 1547.00 ACT 1017154 SMITH, FRED 1162 07 -08 -04 1547.00 0.00 0.00 1547.00 ACT 1017157 JONES, BOB 1121 07 -08 -04 1547.00 0.00 0.00 1547.00 ACT 1017162 DOE, JANE 1180 07 -08 -04 1547.00 0.00 0.00 1547.00 ACT 1017164 SMITH, ADAM 1195 07 -08 -04 1547.00 0.00 0.00 1547.00 ACT ACCOUNTS LISTED 35 NET ASSIGNED 44,446.74 TOTAL CANCELLED 10,829.00 TOTAL ASSIGNED 55,275.74 TOTAL BALANCE 42,852.74 TOTAL COLLECTED 1,594.00 oOO246 FINANCIAL CREDIT NETWORK, INC. TESTCL TEST CLIENT PERFORMANCE STATISTICS 09:21AM 09 -15 -04 LST ASGN: 09 -13 -04 -- - - - - -- ASSIGNED-- - - - - -- - - - - -- COLLECTED - - - - -- - -- CANCELLED--- -OPEN ACCOUNTS- ATS # AMOUNT AVG # AMOUNT % # AMOUNT # AMOUNT MONTH TO DATE 17 27421 1613 0 0 7 10829 10 16592 YEAR TO DATE 35 55276 1579 1 1594 4 7 10829 27 42853 TOTAL TO DATE * 35 55276 1579 1 1594 4 7 10829 27 42853 * May vary from Client Inventory totals because of purging, abnormal updates, or status exclusions. SUMMARY OF STATISTICS BY STATUS ------------------------------- STATUS NUMBER ASSIGNED CANCELLED NET ASSIGNED COLLECTED BALANCE RCVY% ACT 26 41305.74 0.00 41305.74 0.00 41305.74 0.00 ATS 1 1547.00 0.00 1547.00 0.00 1547.00 0100 DUP 7 10829.00 10829.00 0.00 0.00 0.00 0.00 PIF 1 1594.00 0.00 1594.00 1594.00 0.00 100.00 35 55275.74 10829.00 44446.74 1594.00 42852.74 3.59 SUMMARY OF STATISTICS BY AGE OF ACCOUNT --------------------------------------- CATEGORY NUMBER ASSIGNED CANCELLED NET ASSIGNED COLLECTED BALANCE RCVY% UP TO 120 0.00 0.00 0.00 0.00 0.00 0.00 UP TO 150 1 1547.00 0.00 1547.00 0.00 1547.00 0.00 UP TO 180 8 12307.74 0.00 12307.74 0.00 12307.74 0.00 UP TO 210 3 4641.00 0.00 4641.00 0.00 4641.00 0.00 UP TO 240 3 4641.00 0.00 4641.00 0.00 4641.00 0.00 UP TO 270 3 4671.00 0.00 4671.00 0.00 4671.00 0.00 UP TO 300 4 6235.00 0.00 6235.00 1594.00 4641.00 25.57 UP TO 330 2 3094.00 0.00 3094.00 0.00 3094.00 0.00 OVER 330 1 1547.00 0.00 1547.00 0.00 1547.00 0.00 UNKNOWN 10 16592.00 10829.00 5763.00 0.00 5763.00 0.00 35 55275.74 10829.00 44446.74 1594.00 42852.74 3.59 SUMMARY OF STATISTICS BY BALANCE OF ACCOUNT ------------------------------------------- CATEGORY NUMBER ASSIGNED CANCELLED NET ASSIGNED COLLECTED BALANCE RCVY% UP TO 50 1 1594.00 0.00 1594.00 1594.00 0.00 100.00 00024 "1 UP TO 100 0.00 I 0.00 0.00 0.00 0.00 0.00 UP TO 250 0.00 0.00 0.00 0.00 0.00 0.00 UP TO 500 0.00 0.00 0.00 0.00 0.00 0.00 UP TO 750 1 603.00 0.00 603.00 0.00 603.00 0.00 UP TO 1000 0.00 0.00 0.00 0.00 0.00 0.00 UP TO 1250 1 1199.74 0.00 1199.74 0.00 1199.74 0.00 UP TO 1500 0.00 0.00 0.00 0.00 0.00 0.00 OVER 1500 32 51879.00 10829.00 41050.00 0.00 41050.00 0.00 35 55275.74 10829.00 44446.74 1594.00 42852.74 3.59 000248 PAGE 1 COMBINED HISTORY ANALYSIS FOR: TESTCL - TEST CLIENT FINANCIAL CREDIT NETWORK, INC. MONTH ENDING OB -31 -04 NET /(GROSS) ASSIGNMENTS - - - - -- - - - -- -COLLECTIONS - - - - -- NET GROSS - COMMISSIONS- - - - -- CANCELLED - - - - -- -OPEN ACCOUNTS-- # AVG MO YR # AMOUNT AVG CURR % TO DATE % 8 TO DATE & # AMOUNT # AMOUNT PIF AGE 8 -04 1827 2,183,134 1195 57,508 3 57,508 3 3 9,089 16 32 13,868 1 1657 2,111,758 138 190 (2,145,999) 7 -04 3682 3,137,795 852 120,962 4 201,212 7 6 35,486 18 90 84,276 3 3079 2,852,307 513 225 (3,040,470) 6 -04 888 494,397 557 18,132 4 80,342 17 16 13,966 17 59 30,188 6 626 383,867 203 190 (492,123) 5 -04 743 424,849 572 6,637 2 64,611 16 15 11,244 17 27 13,790 3 556 346,447 160 221 (423,319) 4 -04 1161 692,045 596 7,744 1 106,911 16 15 17,386 16 50 37,426 5 821 547,707 290 273 (668,231) 3 -04 2014 1,533,997 762 24,615 2 166,826 12 11 29,906 18 67 100,467 7 1521 1,266,704 426 215 (1,535,036) 2 -04 3656 4,915,319 1344 12,058 0 282,591 9 6 48,017 17 547 1,902,954 39 2437 2,729,774 672 256 (4,938,276) 1 -04 985 670,355 681 4,408 1 143,178 25 21 24,678 17 73 87,514 13 595 439,663 317 181 (660,028) 12 -03 947 409,911 433 154 0 49,646 13 12 8,672 17 85 33,390 8 638 326,875 224 195 (411,572) 11 -03 716 1,417,209 1979 880 0 136,888 10 10 24,033 18 42 34,616 2 487 1,245,705 187 247 (1,396,189) 10 -03 1734 1,408,661 812 7,240 1 197,083 15 14 35,055 18 110 119,896 9 1219 1,091,681 405 225 (1,393,063) 9 -03 796 508,382 639 4,525 1 84,527 18 17 14,715 17 50 27,526 5 553 396,329 193 264 (486,064) 8 -03 1819 1,160,948 638 17,176 1 176,709 19 15 31,238 18 341 223,953 19 1104 760,286 374 235 (1,128,493) 7 -03 928 640,563 690 1,686 0 140,937 24 22 24,754 18 49 49,429 8 665 450,197 214 222 (673,786) 6 -03 800 540,945 676 848 0 81,530 18 15 14,333 18 73 81,165 15 527 378,250 200 214 (537,137) 5 -03 799 490,311 614 1,282 0 83,033 19 17 14,586 18 62 55,203 11 526 352,075 211 224 (461,445) PAGE 2 COMBINED HISTORY ANALYSIS FOR: TESTCL - TEST CLIENT FINANCIAL CREDIT NETWORK, INC. MONTH ENDING 08 -31 -04 NET /(GROSS) - - - -- ASSIGNMENTS - - - - -- - - - - -- COLLECTIONS - - - - -- NET GROSS - COMMISSIONS- - - - -- CANCELLED - - - - -- -- -OPEN ACCOUNTS -- # AVG MO YR # AMOUNT AVG CURR % TO DATE % % TO DATE % # AMOUNT % # AMOUNT PIF AGE 4 -03 1908 2,028,827 1063 3,814 0 226,655 13 11 38,574 17 154 338,178 17 1268 1,463,994 486 230 (2,042,316) 3 -03 2938 2,076,540 707 1,321 0 231,113 18 11 36,366 16 1,077 824,206 40 1322 1,021,221 539 240 (2,010,907) 2 -03 2256 2,451,718 1087 3,165 0 213,399 12 9 37,430 18 204 706,460 29 1509 1,531,859 543 199 (2,464,287) 1 -03 686 435,459 635 115 0 69,094 17 16 12,447 18 45 27,491 6 474 338,873 167 232 (439,883) 12 -02 313 196,274 627 150 0 34,176 21 17 6,111 18 21 33,304 17 209 128,794 83 224 (201,594) 11 -02 1647 925,358 562 1,179 0 147,890 18 16 26,326 18 124 91,139 10 1111 686,328 412 230 (939,800) 10 -02 654 410,487 628 982 0 87,604 26 21 16,125 18 97 72,577 18 370 250,306 187 281 (415,720) 9 -02 1846 1,063,574 576 2,158 0 202,117 22 19 36,748 18 185 153,107 14 1183 708,351 478 273 (1,129,094) 8 -02 2185 1,356,615 621 2,214 0 212,600 23 16 37,781 18 672 425,061 31 1048 718,954 465 372 (1,366,733) 7 -02 961 652,147 679 -1,007 -0 118,055 21 18 22,077 19 86 79,216 12 652 454,876 223 274 (674,142) 6 -02 1484 1,823,000 1228 1,612 0 218,834 14 12 41,345 19 212 254,620 14 941 1,349,546 331 274 (11869,011) 5 -02 52 95,408 1835 662 1 26,016 32 27 5,822 22 13 14,528 15 19 54,864 20 308 (101,235) 4 -02 3514 5,417,451 1542 239 0 198,907 21 4 33,372 17 2,236 4,454,552 82 883 763,992 395 282 (5,493,245) 3 -02 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 (0) 2 -02 5563 2,272,323 408 4,309 0 433,822 22 19 80,648 19 638 261,532 12 3542 1,576,970 1383 469 (2,342,266) 1 -02 4879 3,380,126 693 1,226 0 366,107 13 11 68,521 19 485 474,607 14 3325 2,539,412 1069 446 O (3,483,962) O PAGE 3 COMBINED HISTORY ANALYSIS FOR: TESTCL - TEST CLIENT FINANCIAL CREDIT NETWORK, INC. MONTH ENDING 08 -31 -04 NET/ (GROSS) - - - -- ASSIGNMENTS - - - - -- - - - - -- COLLECTIONS - - - - -- NET GROSS - COMMISSIONS- - - - -- CANCELLED - - - - -- - -OPEN ACCOUNTS -- # AVG MO YR # AMOUNT AVG CURR % TO DATE % % TO DATE % # AMOUNT 8 # AMOUNT PIF AGE 12 -01 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 (0) 11 -01 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 (0) 10 -01 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 (0) 9 -01 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 (0) 8 -01 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 (0) 7 -01 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 (0) 6 -01 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 (0) 5 -01 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 (0) 4 -01 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 (0) 3 -01 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 (0) 2 -01 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 (0) 1 -01 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 (0) YR -04 14956 14,051,890 940 252,065 2 1,103,179 9 8 189,770 17 945 2,270,484 16 11292 10,678,228 2719 226 (13,903,483) YR -03 16327 13,569,473 831 42,207 0 1,690,613 15 12 292,204 17 2,292 2,521,516 19 10292 9,357,345 3743 226 (13,445,141) c o YR -02 23098 17,592,763 762 13,724 0 2,046,129 18 12 374,875 16 4,769 6,314,242 36 13283 9,232,392 5046 364 (18,016,802) Vu+ r PAGE 4 COMBINED HISTORY ANALYSIS FOR: TESTCL - TEST CLIENT FINANCIAL CREDIT NETWORK, INC. MONTH ENDING 08 -31 -04 NET /(GROSS) - - - -- ASSIGNMENTS - - - - -- - - - - -- COLLECTIONS - - - - -- NET GROSS - COMMISSIONS- - - - -- CANCELLED - - - - -- - -OPEN ACCOUNTS-- # AVG MO YR # AMOUNT AVG CURR % TO DATE % % TO DATE % # AMOUNT % # AMOUNT PIF AGE YR -01 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 (0) PRIOR 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 (0) TOTAL 54381 45,214,127 831 307,995 1 4,839,921 14 11 856,849 18 8,006 11,106,241 25 34867 29,267,964 11508 285 (45,365,426) PAGE 1 COMBINED STAIR STEP HISTORY ANALYSIS FOR: TESTCL - TEST CLIENT FINANCIAL CREDIT NETWORK, INC. MONTH ENDING 08 -31 -04 ------------------ ASSIGNMENTS ------ - -- --- - - - --- OVER MO YR # AMT - PLACED ADJUST NET - PLACED AVERAGE 1M0 2MO 3MO 4MO 5MO 6MO 7MO 8MO 9MO 10MO 11MO 12MO 12MO 8 -04 1,827 2,145,999 37,135 2,183,134 1,195 2.6 7 -04 3,682 3,040,470 97,325 3,137,795 852 2.6 6.4 6 -04 888 492,123 2,274 494,397 557 7.0 12.6 16.3 5 -04 743 423,319 1,530 424,849 572 4.9 10.7 13.6 15.2 4 -04 1,161 668,231 23,814 692,045 596 1.4 8.2 12.5 14.3 15.4 3 -04 2,014 1,535,036 -1,039 1,533,997 762 0.7 4.4 6.9 8.6 9.3 10.9 2 -04 3,656 4,938,276 - 22,958 4,915,319 1,344 0.4 2.6 3.7 4.0 4.7 5.5 5.7 1 -04 985 660,028 10,327 670,355 681 5.8 11.9 16.3 18.7 19.2 19.7 20.7 21.4 12 -03 947 411,572 -1,661 409,911 433 1.5 7.2 8.8 9.8 10.7 11.2 11.5 12.1 12.1 11 -03 716 1,396,189 21,020 1,417,209 1,979 1.0 5.9 7.3 7.9 8.1 8.3 8.8 9.0 9.6 9.7 10 -03 1,734 1,393,063 15,597 1,408,661 812 2.1 6.6 7.9 9.1 10.3 11.6 12.0 12.8 13.1 13.5 14.0 9 -03 796 486,064 22,318 508,382 639 1.8 5.9 8.6 9.6 11.1 11.7 13.0 13.7 14.2 15.5 15.7 16.6 8 -03 1,819 1,128,493 32,456 1,160,948 638 1.2 6.1 8.1 9.6 10.4 11.1 11.7 12.1 12.5 12.7 13.3 13.7 15.2 7 -03 928 673,786 - 33,223 640,563 690 2.3 7.4 9.4 10.6 11.7 12.6 13.1 13.2 13.8 20.8 21.6 21.7 22.0 6 -03 800 537,137 3,808 540,945 676 2.0 6.0 9.0 9.9 11.0 11.2 11.6 13.4 13.4 14.7 14.8 14.8 15.1 5 -03 799 461,445 28,866 490,311 614 1.7 5.4 7.7 10.4 11.2 12.5 13.5 13.9 14.0 14.6 15.0 15.2 16.9 4 -03 1,908 2,042,316 - 13,489 2,028,827 1,063 1.7 3.7 5.1 6.9 7.7 8.5 8.9 9.2 9.4 9.7 10.1 10.3 11.2 3 -03 2,938 2,010,907 65,633 2,076,540 707 1.3 3.0 3.8 4.8 5.5 7.4 8.2 8.6 8.7 8.9 9.2 9.4 11.1 2 -03 2,256 2,464,287 - 12,569 2,451,718 1,087 1.6 3.5 4.3 5.3 6.0 6.5 6.9 7.1 7.4 7.4 7.7 7.9 8.7 1 -03 686 439,883 -4,424 435,459 635 0.4 4.4 7.3 9.0 10.0 11.2 12.4 13.1 13.7 14.9 15.0 15.2 15.9 12 -02 313 201,594 -5,320 196,274 627 1.0 7.7 10.8 12.9 13.8 15.2 15.6 15.7 15.9 16.0 16.8 16.8 17.4 11 -02 1,647 939,800 - 14,443 925,358 562 1.8 3.8 7.9 9.6 11.0 12.0 12.5 12.8 13.3 14.0 14.3 14.5 16.0 10 -02 654 415,720 -5,234 410,487 628 5.1 8.7 10.0 11.4 14.0 14.4 15.3 15.8 17.0 17.4 17.6 17.7 21.3 9 -02 1,846 1,129,094 - 65,520 1,063,574 576 0.8 5.6 8.0 8.9 11.3 11.9 13.0 13.8 14.3 15.1 15.5 16.1 19.0 8 -02 2,185 1,366,733 - 10,118 1,356,615 621 0.9 3.7 5.6 7.2 8.2 9.3 9.6 10.9 11.1 11.8 12.0 12.6 15.7 7 -02 961 674,142 - 21,995 652,147 679 1.5 6.2 8.1 9.7 11.3 11.8 12.2 12.4 12.9 13.5 15.0 15.2 18.1 6 -02 1,484 1,869,011 - 46,011 1,823,000 1,228 1.2 3.1 4.8 5.3 6.9 7.7 7.9 8.3 8.7 9.0 9.7 10.0 12.0 5 -02 52 101,235 -5,826 95,408 1,835 0.4 2.2 14.4 15.2 15.3 15.3 15.3 15.3 15.3 15.3 15.3 15.3 27.3 lV 4 -02 3,514 5,493,245 - 75,794 5,417,451 1,542 0.3 0.9 1.5 1.7 1.8 1.9 2.0 2.1 2.2 2.2 2.3 2.4 3.7 3 -02 0 0 0 0 0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 2 -02 5,563 2,342,266 - 69,942 2,272,323 408 0.2 3.4 6.7 8.8 10.4 11.7 12.4 13.0 13.4 13.8 14.2 14.6 19.1 1 -02 4,879 3,483,962 -103,837 3,380,126 693 0.3 2.2 3.9 4.8 5.6 6.5 7.1 7.5 7.9 8.2 8.5 8.6 10.8 12 -01 0 0 0 0 0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 11 -01 0 0 0 0 0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 10 -01 0 0 0 0 0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 010 0.0 0.0 0.0 9 -01 0 0 0 0 0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 8 -01 0 0 0 0 0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 7 -01 0 0 0 0 0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 6 -01 0 0 0 0 0 0.0 0.0 0.0 0.0 010 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 5 -01 0 0 0 0 0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 4 -01 0 0 0 0 0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 3 -01 0 0 0 0 0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 2 -01 0 0 0 0 0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 1 -01 0 0 0 0 0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 TOTAL AVERAGE RATIOS: 1.9 5.6 8.2 9.3 10.1 10.7 11.2 12.0 11.9 12.7 13.2 13.4 15.6 V'. 16:02:21 12 MONTH RECOVERY RATE REPORT CLIENT NO. TESTCL - TEST CLIENT MONTH PREVIOUS W SEPTEMBER 15.74 OCTOBER 13.48 NOVEMBER 9.60 DECEMBER 12.07 JANUARY 20.70 FEBRUARY 5.50 MARCH 9.28 APRIL 14.33 MAY 13.65 JUNE 12.58 JULY 2.55 AUGUST 0.00 7.34 CURRENT W 0.89 0.51 0.06 0.04 0.66 0.25 1.60 1.12 1.56 3.67 3.86 2.63 1.49 15 Sep 2004 TOTAL % 16.63 13.99 9.66 12.11 21.36 5.75 10.88 15.45 15.21 16.25 6.41 2.63 8.83 o VU2S,q 16:06:13 CLIENT ASSIGNMENT /COLLECTION REPORT 15 Sep 2004 CLIENT NO. TESTCL - TEST CLIENT MONTH $ ASSIGNED $ COLLECTED - - - -- SEPTEMBER ---- - - - - -- 13,653.35 ----- - - - - -- 7,946.74 OCTOBER 55,632.89 8,661.23 NOVEMBER 11,679.08 5,536.69 DECEMBER 0.00 4,849.36 JANUARY 25,856.49 3,480.15 FEBRUARY 486,236.10 9,156.06 MARCH 26,265.07 8,144.33 APRIL 13,997.79 5,651.85 MAY 6,635.51 5,668.97 JUNE 2,551.27 3,895.08 JULY 84,569.49 7,887.32 AUGUST 43,224.19 10,037.49 770,301.23 80,915.27 000255 PHONE (800) 540-9011 CORPORATE HEADqUARTERS: 1300 W. MAIN STREET • VISALIA, CALIFORNIA 93291 P-O. BOX 3084 - VISALIA, CALIFORNIA 93278-3084 SANTA BARBARA LOCATION: 315 E. CANON PERDIDO, STE B • SANTA BARBARA, CA 93101 A(-T!VE PIF PAID IN FULL L"I I F:3Ai F'P,,, it, :�i:t PAYMENT AGREEMENT LEG LEGAL ACTION DIS DIIA't) I Lo -IVF ATTr40ji- Nf DEBTOR CHECK RETURNED FWD = DEBTOR OUT OF AHF A AT'-, ( (-)l I c ('i lot,4 1-if, FINANCIAL CREDIT NETWORK, INC. 1300 WEST MAIN STREET P.O. BOX 3084 VISALIA, CA 93278 TEST CLIENT 1235 ANY STREET ANY TOWN, CA 99999 DATE: 01 -21 -04 CLIENT NO. TESTCL The following debtors assigned by you to this agency have been removed from active collection processes. Please notify us immediately if the .action was taken in error. Thank you for the opportunity to be of service to you. ACCOUNT NUMBER ASSIGNED PRINCIPAL CAN. AMT. ACCOUNT NAME 12G4 21 Jan 04 33.21 ACCOUNT CANCELLED BY CLIENT REQUEST. 21 Jan 04 49.82 ACCOUNT CANCELLED BY CLIENT REQUEST. 209 -000- 0000 -000 16 Apr 90 5001.82 228 BANKRUPTCY. NO ASSETS. 21 Jan 04 25.44 ACCOUNT CANCELLED BY CLIENT REQUEST. TOTAL NUMBER OF ACCOUNTS: 4 TOTAL DOLLAR AMOUNT CANCELLED: $5,110.29 Sincerely, FINANCIAL CREDIT NETWORK, INC. 559- 733 -7550 33.21 DOE,JACK 49.82 HOW,MAY 5001.82 DOE, JOHN 25.44 WHO,DON j 1300 W. Main St., Visalia, CA 93291 (559) 733 -7550 (800) 540 -9011 Date: 03 -07 -05 HORAS DE OFICINA: tunes- Juem:8:00am- 9:00pm V' mes:8:00am- 6:00pm Sabado:8:00am- I2:00pn. Numero de Cuenta: 2 Acreedor: TEST CLIENT NumerodeCliente: 209 - 000 - 0000 -000 #BWNFYHB Principal: 5001.82 #26# Interes: JOHN DOE 2 Cobro de Pago Tarde: 2484.67 211 N HALL ST VISALIA CA 93291 -5830 Suma Adeudada: 7� La cuenta anterior ha sido asignada a nuestra oficina para su cobro. Los documentos del acreedor enseiian que la deuda en total es debida. Si hace el pago total a nuestra oficina, todas las actividades de cobro se suspenderan. Esta notificacion se la enviado una agencia de cobros. La ley federal exige que le informemos que Este es un tramite para el cobro de una deuda. Cualquier informacion obtenida se utilizara con este proposito. A menos que usted notifique a nuestra oficina dentro de 30 dias despu6s de recibir este aviso que usted disputa la validez de esta deuda o de cualquier pane de ella, esta oficina considerard que la deuda es valida. Si usted notifica a esta oficina por escrito, dentro de 30 dias despu6s de recibir este aviso, que usted disputa la valedez de esta deuda o de cualquier parte de ella, esta oficina obtendrA una verificacion de la deuda o una copia de la decision judicial y le enviara por correo una copia de la verificacion o de la decision judicial. Si usted se to solicita a esta oficina por escrito dentro de 30 dias despu6s de recibir este aviso, esta oficina le dara el nombre y la direccion del acreedor original, si es distinto del acreedor actual. Por este medio por ley, le notificamos que Si usted no cumple con los t6rminos de sus obligaciones de cr6dito, se registrarA ante una agencia de creditos un informe negativo que afectard su registro de cr6dito. No registraremos ante una agencia de creditos un informe negativo tocante esta deuda antes de los 30 dias mencionado arriba. Nuestra oficina puede usar un equipo automatizado de llamadas tel6fonicas para ayudarle. Si usted no desea recibir llamadas automatizadas, por favor informe a nuestra oficina. La ley estatal de California Rosenthal y la ley de Cobranza Imparical de Deudas (FDCPA) requiren que, salvo circunstanceias excepcionales, cobradores no pueden hacer contacto con usted antes de las 8 de la madana y despu6s de las 9 de la noche. Ellos no pueden molestarle usando amenazas de violencia o de arresto o usando palabras obscenas. Los cobradores no pueden usar informacion falsa o enganosa o contactarle en su trabajo si ellos saben o tienen razon de saber que Ud. No puede recibir llamadas personales en el trabajo. Generalmente, los cobradores no pueden hablar con nadien, aparte de su abogado o su esposo /esposa, sobre su deuda. Los cobradores pueden hablar con otra persona para confirmar su direccion o hacer cumplir una sentencia. Para mas informacion sobre las actividades de cobranza, Ud. Puede llamar gratis al 1- 877 - FTC -HELP (I- 877 - 382 - 4357); o puede visitar www.ftc.gov. Jv- ❑ Le enviamos adlunto mi cheque o giro 0 L3 FECxo DE ExPIRAC16N hace pagadero a: Financial Credit Network { MASTERCARD VISA Yor favor envle por con'eo a: P.O. Box 3084 - 3 ULTIMOS *41JMFROSATRAS J:E TARJET.�, ' Visalia, CA 93278 NOMBRE IN LA TARJETA FHZMA _. __... NOMHE JOHN DOE NU ZRO DE CUENTA... . DOMICILIO .. _.. _. CIUDAD ESTADO C6DIGo INDICA DIR.Eca6NES CORRECCIONES ABAJO TELtFONO DE HOGAR TELtFONO DE TRABAJO DOWCE-IO _..... . . TELEFONO ...._ _. NOMBRE DEL 13ANC0 _...... .. _. CIUDAD FECHA PAGE ESTA CANT'IDAD FNsEm I, CANMAD PAGADO AQU1' ESTADO � C6DIG0 03 -07 -0s 7486.49 $ i1 0456 - 1300 W. Main St.; Visalia, CA 93291 (559) 733 -7550 (800) 540 -9011 Date: 03 -07 -05 Office Hours: Mon -Thur: 8:00=0:00pm Fri: 8:OOam6:00pm sal: 8:00am- 12:00pm Account: 2 Creditor: TEST CLIENT Client Number: 209- 000 - 0000 -000 #BWNFYHB Principal: 5001.82 #26# Interest: JOHN DoE 2 Late Payment Charge: 2484.67 211 N HALL ST VISALIA CA 93291 -5830 Total Due: 7 This above account has been assigned to us for collection. The records of the creditor show that the debt is due in full. If paid in full to this office, all collection activity will be stopped. This has been sent to you by a collection agency. This is an attempt to collect a debt. Any information obtained will be used for that purpose. Unless you notify this office within 30 days after receiving this notice that you dispute the validity of this debt or any portion thereof, this office will assume the debt is valid. If you notify this office in wri ting withing 30 days from receiving this notice, that you dispute the validity of this debt or any portion thereof, this office will obtain verification of the debt or obtain a copy of a judgment and mail you a copy of such judgement or verification. If you request this office in writing within 30 days after receiving this notice, this office will provide you with the name and address of the original creditor if different from the current creditor. As required by law, you are hereby notified that a negative credit report reflecting in your credit record may be or has been submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligation. We will not submit a negative credit report to a credit reporting agency about this credit obligation until the expiration of the time period described above. Our office may use automated telephone dialing equipment to assist you. If you do not wish to receive an automated call, please notify our office. This has been sent to you by a collection agency. This is an attempt to collect a debt. Any information obtained will be used for that purpose. The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877 - FTC -HELP or www.ftc.gov. r °: ... _.. .._. Enclosed is my check or money order E UNOW, L3 FXP DATE made payable to: Financial Credit Network l ' MASTERCARD VISA Please mail to: P.O. Box 3084 CARD NUMBER _ _ -._ ..LAST 3 DIDG °_TS ON BACK OF CAVE, Visalia, CA 93278 CARDHOLDER'S NAME SIGNATURE NAME _. _. ACCOUNT k. _. JOHN DOE 2 ADDRESS .. . _. CITY STATE ZIPCODE INDICATE ADDRESS CORRECTIONS BELOW. .. _.. HOME PHONE NUMBER WORK PHONE NUMBER STREET PHONE_.. ... NAME OF CARD ISSUING BANK __..... _ .. CITY STATEMENT DATE PAY THIS AMOUNT SHOW AMOUNT PAID HERE STATE ZIP '. 03 -07 -05 7486.49 V 0025 a 20 FI ANCL L, CRED .111 ETWO �_ K \TC. Date: 03-07-05 1300 W. Main St.; Visalia, CA 93291 (559) 733 -7550 (800) 540 -9011 Office Hours: MorrThur: 8:00am- 9:00pm Fri: 8:00am- 6:00pm Sat: 8:00arrr12:00pm Account #: 2 Creditor: TEST CLIENT Client Number: 209 - 000 - 0000 -000 #BWNFYHB #26# JOHN DOE 2 211 N HALL ST VISALIA CA 93291 -5830 Principal: 5001.82 - - Interest: 2484.67 Late Payment Charge: Total. Due: 7486.49 We sent you a first notice which included your rights under the Fair Debt Collection Practices Act. You still have time to exercise your rights. This is an attempt to collect a debt. Any information obtained will be used for that purpose. Your payment, or any questions you may have, should be directed to this office to ensure proper credit to your account. Important Notice: This has been sent to you by a collection agency. The federal law requires we inform you that this is an attempt to collect a debt. Any information obtained will be used for that purpose. Our office may use automated telephone dialing equipment to assist you. If you do not wish to receive an Q automated call, please notify our office. Send this portion of the. notice back with your payment to be sure of proper credit. — Enclosed is my check or money order Win I ❑ VISA - ❑ EXP DATE made payable to: Financial Credit Network iMASTERCARD VISA Please mail to: P.O. Box 3084 Visalia, CA 93278 ACCOUNT# 1 JOHN DOE 2 INDICATE ADDRESS CORRECTIONS BELOW. STREET PHONE CITY STATE ZIP Yza.y by Pho11c": C -'all (800) 540 -901 1 000260 California residents pay by credit card at Nvx \'�v.1'cn t %.,vork.corn 2 ! - - -- _= i i -b CARD NUMBER LAST 3 DIGITS ON BACK OF CARD CARDHOLDER'S NAME SIGNATURE ADDRESS - CITY j STATE ZIPCODE HOME PHONE NUMBER WORK PHONE NUMBER NAME OF CARD ISSUING BANK STATEMENT DATE PAY THIS AMOUNT SHOW AMOUNT PAID HERE 03 -07 -05 7486.49 $ Yza.y by Pho11c": C -'all (800) 540 -901 1 000260 California residents pay by credit card at Nvx \'�v.1'cn t %.,vork.corn 2 ! �i� �� I �,� 7� TIC_ _ - �'d ANCIAL CREDIT NE � V'� �� It , \ Cm Date: 0307-05 1300 W. Main St.; Visalia, CA 93291 (559) 733 -7550 (800) 540 -9011 HORAS DE OFICIM: Lines- Jueves:8 00am- 9:00pm Viemes:8:00am- 6:00pm Sabado:8:00am- 12:00pm Nuero de Cuenta: 2 Acreedor: TEST CLIENT NlunerodeChente: 209 - 000 - 0000 -000 #BWNFYHB #26# JOHN DOE 2 211 N HALL ST VISALIA CA 93291 -5830 Principal: 5001.82 Interes: 2484.67 Cobro de hp Tirde: Suma Adeudada: 7486.49 Le hemos enviado un primer aviso en el que se incluyen sus derechos segun la ley de practices justas para el cobro de deudas (Fair Debt Collection Practices Act). Usted tiene tiempo todavia pars ejercer sus derechos. Este es un tramite para cobrar una deuda. Cualquier informacion obtenida se utilizara con ese proposito Su pago, o cualquier pregunta que pueda tener, debe dirigirse a esta oficina pars asegurar que su cuenta se acredite correctamente. Aviso Importante: Esta notificacion se la ha enviado una agencia de cobros. La ley federal exige que le informemos que este es un tramite para el cobro de una deuda. Cualquier informacion obtenida se utilizara con este proposito. Nuestra oficina puede usar un equipo de llamadas telefonicas automatizadas para atenderle. Si usted no desea Q recibir llamadas automaticas, por favor, informe a nuestra oficina. ~ w Envie esta porcion del aviso con su pago para el seguro de credito adecuado. ❑ Le enviamos adjunto mi cheque o giro hace pagadero a: Financial Credit Network Por favor envie por correo a: P.O. Box 3084 Visalia, CA 93278 NOMBE 1 NUMERO DE CUENTA JOHN DOE 2 INDICA DIRFccONES CORRECCIONES ABAJO DOMICILIO TELAFONO CIUDAD - ESTADO CODIGO Page por telef -ono: Llarrie (800) 540 -901 1 21 Li L] FECHO DE EXPIRACION VISA' —_ MASTERCARD! VISA; NUMERO DE TARJECA !, 3 ULTIMOS NUMB EROS ATRAS DE TARJETA i NOMBRE EN LA TARJETA _ FIRMA I CIUDAD ESTADO CODIGO. TFLkFONO DE HOGAR TELL FFONO DE TRABAJO NOMBRE DEL BANCO FECHA PAGE ESTACANIIDAD ENSENELA CANTIDAD PAGADO AQUI 000261 0a -07 -05 7486.49 $ Page por telef -ono: Llarrie (800) 540 -901 1 21 FJ.ILNA CIAL CRE11U I T NETWORK, WORi , W Date: 03-07-05 1300 W. Main St.; Visalia, CA 93291 (559) 733 -7550 (800) 540 -9011 Office Hours: MorrThur: 8:00am- 9:00pm Fri: 8:00am- 6:00pm Sat: 8:00am- 12:00pm Account #: 2 Creditor: TEST CLIENT Client Number: 209 - 000 -0000 -000 #BWNFYHB #26# JOHN DOE 2 211 N HALL ST VISALIA CA 93291 -5830 Principal: 5001.82 Interest: 2484.67 Late Payment Charge: Total Due: 7486.49 This is a demand for payment in full. Why have you ignored our previous notices? Send your payment in full today. This unpaid balance is your responsibility. Only Payment in full will stop this office from further collection effort. This has been sent to you by a collection agency. This is an attempt to collect a debt. Any information obtained will be used for that purpose. As required you are hereby notified that a negative credit report reflecting in your credit record may be or has been submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligation. Our office may use automated telephone dialing equipment to assist you. If you do not wish to receive an automated call, please notify our office. Send this portion of the notice back with your payment to be sure of proper credit ❑ Enclosed is my check or money order made payable to: Financial Credit Network Please mail to: P.O. Bog 3084 Visalia, CA 93278 NAME ACCOUNT' # JOHN DOE 1 2 INDICATE ADDRESS CORRECTIONS BELOW. STREET - --- PHONE - - - -- - - - - - - -- CITY ---- - - - - -- - STATE -ZIP - - -- ❑ 7SA ❑EXP MASTERCARD VISA DATE CARD NUMBER LAST 3 DIGITS ON BACK OF CARD CARDHOLDER'S NAME SIGNATURE ADDRESS CITY STATE -PCODE HOME PHONE NUMBER WORK PHONE NUMBER NAME OF CARD ISSUING BANK STATEMENT DATE 03 -07 -05 PAY THIS AMOUNT 7486.49 SHOW AMOUNT PAID HERE $ 0100262 Pay by phone_ Call (800) 540 -9011 California residents pay by credit card at www.fcnetwork.com 22 1L" IN N CIAL CJIlE D111- 111 ` ETVWW OJt K, INC. Date: 03-07-05 1300 W. Main St.; Visalia, CA 93291 (559) 733 -7550 (800) 540 -9011 HORAS DE OFICINA: Lutes- Jueves:8:00am- 9:00pm Viemes:8:00am- 6:00pm Sabado:8:00am- 12:00pm R Numero de Cuenta: 2 Acreedor: TEST CLIENT NumerodeCliente: 209- 000 - 0000 -000 #BWNFYHB #26# JOHN DOE 2 211 N HALL ST VISALIA CA 93291 -5830 Principal: 5001.82 Interes: 2484.67 Cobro de hgo Torde: Suma Adeudada: 7486.49 La presente es una demands de pago total hoy mismo. 4Por que no le ha prestado atencion a nuestros avisos anteriores? Envie su pago completo hoy mismo. Este pago aclarars su registro de credito en nuestra oficina. Solamente el pago total de su deuda impedirs que esta oficina inicie trsmites adicionales de cobro. Este aviso es un trsmite para el cobro de una deuda. Cualquier informacion obtenida se utilizars con este prop6sito. Por este medio le notificamos que si usted no cumple con los terminos de sus obligaciones de credito, se registrars ante una agencia de creditos un informe negativo que afectars su registro de credito. Nuestra oficina puede usar un equipo automatizado de llamadas telefonicas para ayudarle. Si usted no desea recibir llamadas automatizadas, por favor informe a nuestra oficina. Envie esta porcion del aviso con su pago Para el seguro de credito adecuado Le enviamos adjunto mi cheque o giro FECHO DE EXPIItAC[ON hace pagadero a: Financial Credit Network Por favor envie por correo a: P.O. Box 3084 Visalia, CA 93278 NOMBE NUMERO DE CUENTA JOHN DOE 2 INDICADIRECC16NES CORRECCIONES ABAJO DO1,MCILI0 TELIFONO CIUDAD ------ - - - --- ESTADO CbDIGO MASTERCARD VISA' VISA NIJMERO DE TARJETA 3 ULTIMOS NUMBEROS ATRAS DE TARJETA FIRMA NOMBRE EN LA TARJETA DONUC Q.IO CIUDAD ESTADO CODIGO TEL$FONO DE HOGAR TELP.FONO DE TRABAJO NOMBRE DEL BANCO FECHA 03 -07 -05 PAGE ESTACANTIDAD 7486.49 ENSERE LA CANITDAD PAGADO AQUI $ 000263c Page por telefono: Flame (800) 540 -901 1. NETWORK, INC. ate: 09 -24 -02 F�ANC L CREDIT NETWO K, INC 1300 W. Main St.; Visalia, CA 93291 (559) 733 -7550 (800) 540 -9011 Office Hours: Mon -Thur: 8:00am- 9:00pm Fri: 8:00am- 6:00pm Sat: 8:00am- 12:00pm Account #: 1 Creditor: TEST CLIENT Client Number: 6547 852 #BWNFYHB #18# JOE DOE 1 123 ABC LANE VISALIA CA 93277 Principal: 2512.68 Interest: 195.85 Late Payment Charge: Total Due: 2708.53 CREDIT BUREAU DISCLOSURE There are three credit bureaus handling our information and reporting this to creditors when requested. In the future your credit may be checked. How? As a few examples landlords, doctors, hospitals and employers. Yes, employers may check your credit prior to hiring. You may be new at this, but we've been at it for years. Believe us when we say, take care of it now! IT'S SIMPLE - PAY US Important Notice: This has been sent to you by a collection agency. The federal law requires we inform you that this is an attempt to collect a debt. Any information obtained will be used for that purpose. Statement of Policy: Our first obligation is to collect this account for the creditor. We will pursue all allowable methods necessary and economically feasible to collect this account. We recognize, however, that cooperation with persons who cooperate with us, who express a willingness to pay and who work toward settlement of their qdebts is in the best interest of that person, the creditor and Financial Credit Network. —Send this portion of the n(Aice back with .voux paN rnent to he stare of proper credit. Lj Enclosed is my check or money order made payable to: Financial Credit Network Please mail to: P.O. Box 3084 Visalia, CA 93278 -ACCOUNT # -� JOE DOE INDICATE .ADDRESS CORRECTIONS BELOW. i STREET PHONE CITY STATE ZIP P;ay by ph"rio : (800) 540-901 1 37 I EXP. DATE - —� MASTERCARD VISA CARD NUMBER LAST 3 DIGITS ON BACK OF CARD CARDHOLDER'S NAME SIGNATURE ADDRESS CITY STATE ZIPCODE HOME PHONE NUMBER WORK PHONE NUMBER NAME OF CARD ISSUING BANK STATEMENT DATE PAY THIS AMOUNT S; b 6 P ID JjFRE 09 -24 -02 2708.53 P;ay by ph"rio : (800) 540-901 1 37 FI ANCIAL CREDIT NETWORK, IN C, Date: 09 -24 -02 1300 W. Main St.; Visalia, CA 93291 (559) 733 -7550 (800) 540 -9011 HOWLS DE OFICINA: tunes- Jueves:8:00am- 9:00pm Viernes:8:00am- 6:00pm Sabodo:8:00am- I 2:00pm Dom1ngo:3:00pm- 7:00pm. Numero de Cuenta: Acreedor: TEST CLIENT Numero de Chente: 6547852 #BWNFYHB #18# JOE DOE 123 ABC LANE VISALIA CA 1 93277 Principal : 2512.68 Interes: 195.85 Cobro de Pago Tarde: Suma Adeudada: 2708.53 Declaracion de Agencias de Credito Hay tres agencias de credito a cargo de nuestra informacion que reportan dicha informac16n a los acreedores cuando se to solicitan. En el futuro, su credito puede ser investigado. Como? Aqui tiene algunos ejemplos: duenos de casas de arrendamiento, doctores, hospitales y empleadores. Si, los empleadores pueden verificar su credito antes de emplearlo. Es posible que usted no tenga experiencia en esto, pero nosotros hemos trabajado en este campo por muchos anos. Creanos cuando le decimos que iresuelva este problema hoy mismo! La solucion es muy sencilla: paguenos. Aviso importante: Esta notificacion se la ha enviado una agencia de cobros. La ley federal exige que le informemos que este es un tramite para el cobro de una deuda. Cualquier informacion obtenida se utilizara con este proposito. Declaracion de Nuestra Politica: Nuestra primera obligacion es el cobro de esta cuenta para el acreedor. Nosotros emplearemos todos los metodos permisibles necesanos y economicamente factibles para cobrar esta deuda. Reconocemos, sin embargo, que la coopperacion con personas dispuestas a cooperar con nosotros, que expresan su voluntad de pagar y que tratan de satisfacer sus deudas, son factores que contrrbuyen a beneficiar los mejores intereses de esas personas, el acreedor y de Financial Credit Network. d-C.— —Envie esta porcion del aviso con su pago para el ticgl.tro de credito adecuado ❑ Le enviamos adjunto mi cheque o giro F-1 FECHO DE EXI'IRACION hace pagadero a: Financial Credit Network Por favor envie por coneo a: P.O. Box 3084 Visalia, CA 93278 NOMBE r r NUMERO DE CUENTA JOE DOE INDICA DIREccONES CORRECCIONES ABAJO DOMICILIO TEL$FONO CIUDAD - ESTADO - CbDIGO i i yI$e1' I ❑ i MASTERCARD NUMERO DE TARJETA ! VISA ,3 ULTIMOS NUMEROS ATRAS DE TARJETAA - _- - NOMBRE IN LA TARJETA - - FIRMA i DOMICILIO CIUDAD ESTADO C6DIGO TELtFONO DE HOGAR TELtFONO DE TRABAJO NOMBRE DEL BANCO �- - -- - -� -- FECHA PAGEESTACANTIDAD P ADOA UI 6ZGIs 0s -24 -02 2708.53 ]EN;IERELAC uc Page p ®r tele'fonco. Llarne (500) 540-901 1 37